These people that work in this store are lazy They don't help at all Unlike the other locations If…read moreyou need your engine light or battery checked they will make up an excuse to not do it I try to avoid this location They have horrible customer service Thankfully there's an O'Reilly's across the street

Kevin was awesome! He helped me choose the right battery and installed it quickly. Super nice,…read morehelpful, and fast--great customer service!

I have always shopped here until today. I will not have a child assistant manager (Christian) talk…read morerude to me about a faulty battery bought here less than 3 months ago. After a few choice words I was told to leave it with them and come back in 2 hours to see if they could charge it. Well it didn't charge and I got the replacement I should have received in the first place. I suppose I should have gone to auto zone

I usually don't visit O'Reilly's that much because I can get everything I need from Auto Zone, but…read morethis particular visit I needed to visit this store looking for something that my dad needed for one of his vehicles. The staff was fairly nice as though when I was taking pictures of the place they kept on eyeballing me. Also, the staff members weren't outspoken. The location is on Scarsdale and the parking is medium.

Went into O'Riellys knowing I needed brake pads and rotors but was clueless as to which brands I…read moreshould get. Eric answered all my questions and offered great recommendations. He even offered to help bring the parts to my car! This isn't the closest location to my house but I'll make the drive for the customer service, every auto store should have someone like Eric!

This place is always short staffed, I think at most they have 2 employees. Which is probably fine…read morefor most of the day, but it's exactly when you need something quick that they are both tied up with a situation that's going to take awhile. But it's okay, because sometimes you are that person that needs the extra attention. The employees here are very helpful and actually know their stuff. I come here for all my quick auto needs.

They just kept saying they were short staffed. I waited in line and then one employee called Arcy…read morecame and moved everyone to a line and I had been waiting the longest but they didn't care. Very disappointed

The first time I saw Barbie looking like she does in the picture, as you see, I made an Advance…read moretowards her. How could I not? It was an auto reaction. Parts of me thought it a bad idea, but those parts were wrong because now she's mine. They weren't particularly nice to us at Advance and we weren't able to find any of the things that Barbie needed. It's not my favourite place by any stretch of the imagination and we were better off at AutoZone down the road in the end. Cheaper and had more to offer in terms of what we actually needed for the lights and wiring in the car.

Nick and the team were more helpful than I anticipated. They didn't have what I came for but Nick…read morewasn't going to let me leave empty handed. He quickly walked me through an alternative solution and had me on my way. He was knowledgeable and accommodating. Hate to say it but I've come to expect average to below average service from auto parts stores. Not here. Great job O'Reilly! -Joe

If I could more than 5 stars I absolutely would! Beyond excellent service from this location! I…read morecame in needing to purchase a break light and asked if they could put it in for me. Although we had some trouble getting it open Tab, Miguel, and Jared went ABOVE AND BEYOND to help me. Even though it began to rain they didn't stop! Another young lady came out and kindly handed me an umbrella as well, unfortunately I wasn't able to get her name. But, this is an amazing location! Thank you guys so much for all your hard work and dedication!

this is the worst place to buy a cart, I bought my cart the last year and when I went for the…read moreMaintance they told me that the warranty that I paid when I got the car is expired last year. I went to talk with the finance department and an old man told me that yes my warranty expired after 7 year (my car is 2018) and maybe the finance guy ( Arabic man) that filled all the paperwork made a mistake but they charge me for that warrantee, he said that he would tried to helped me to extended and give me a call in the next 2 days but there's almost one week and he did not contact to me so I went to the finance office again and he wasn't there so I talked to another guy and he super chill just told me paid for other warranty but they need to inspect the car first. they are not professional and their ethic is not there, the finance people did not anything about what they are selling.

the other day,I tried to apply to buy a new car,the sales person told me the interest is 7…read more%,Wow...this is crazy nobody in today economy will charge that amount.I do have an excell ent credit history,this is absurd...Adios Kia..

Go elsewhere! They…read more( Georgetown location) have a New 2022 Travel Lite Rove Lite 14FD advertisement on their site for $14,999, after showing me 2 other Rove Lites, they showed me the one advertised. They said it is sold as is - dent, no fender on one side, seating/storage construction falling apart inside, other small tear and noted it came that way from the manufacturer. The salesperson said they would hook it all up to make sure everything works properly, wash it, give me a tutorial, etc AFTER I'm approved for financing. Then they said my car was not capable of towing it ( it weighs 1676 lbs, I have an SUV with a tow capacity of 2,000 lbs), my bumper is too low, and that the Rove Lite isn't actually for sale, it needs to go back to the manufacturer. It's a 2022, so it's been there for how long? And it's advertised on the site? And the salesperson told me it was available to purchase? The "manager" said oh yea it keeps coming up on our site for "inventory purposes"- right! Try the old bait and switch game. Not a nice experience, I would go elsewhere!

Bought a 27' tournament fishing boat with twin engines!! Poor scheduling, lack of communication,…read morehad boat for almost 3 months and still didn't fix everything after I pulled up to take it home. I can't go on significantly. Let's see how they respond to two major items not being fixed after months .... And told everything is fixed. Nope. This has gone on for close to a year I'll send a new review in a week.

Why does this location still exist??? The service has always been horrible…read more Left my merchandise and went straight to Auto Zone (Pearland) where the service was exceptional!

Sexist people who don't want to help you at all, just want you to leave their store. They'll pull…read moreout any stop they can just to rip you off of their warranty. Also, sexist comments and jokes by every male worker I've encountered. Got an AC compressor under warranty, it inevitably broke because of the poor quality, and when I tried to return it, they said the warranty only works if you had gotten the "complete AC repair package"; meanwhile, they don't even sell the other parts for my car because it's 30 years old. By the way, no one offered me that "package" when I purchased it.

Justin McGaughey, General sales manager reached out to me about a problem I had and took care of it…read morepromptly and to my satisfaction. That is the service you would expect from an upscale BMW dealer. I will be back next time! Thank you Justin!

Very disappointing experience with BMW Clear Lake Service Department, and not what I would expect…read morefrom a BMW dealership. Their website advertises a $119 service, but they attempted to charge $150. If a price is publicly advertised, customers should not have to question it in order for it to be honored. Their website also promises a 10% discount for PM appointments, which they initially did not apply until I pointed it out. Another major issue: their online booking advertises vehicle pickup and return service. They picked up my BMW from my home, but later told me they would not return it and instead booked the cheapest Uber option so I could go pick up my own vehicle. This forced me to take time off work, which defeats the purpose of offering pickup and return service in the first place. To make matters worse, they even sent the Uber to the wrong address, despite the fact that they clearly had my correct address on file since they picked up the vehicle from my home earlier the same day. After escalating the issue, the Service Director did match the advertised $119 price and applied the 10% discount, which I appreciate. However, customers should not have to escalate issues just to receive what is clearly advertised. For a BMW dealership that represents the BMW brand, I expected much better transparency, organization, and customer care. Because of this experience, I will not be returning for service and cannot recommend BMW Clear Lake.