Wow, where do I even start?! I needed to find a trustworthy mechanic for my teen daughter's car…read moresince she'll be commuting to college soon. I wanted to make sure her car was 100% safe for those longer drives. She had been worried about her brakes and thought her alignment might be off, so I decided to take action. Normally, I handle her oil changes and tire rotations myself, but this called for a professional!
I've been to plenty of auto shops in the area over the years, but none have ever impressed me with both honest service and reasonable pricing--until now! My daughter reminded me that her old dance studio used to be next to an auto repair shop, which I'd never really noticed before. So, I went online, quickly booked an appointment, and decided to give New Hub Auto Service a try.
From the moment I walked in, I knew I made the right choice. Jason greeted me warmly, and I explained all the concerns we had with my daughter's car. I also mentioned I wanted the transmission fluid checked just to be thorough. Despite the fact that the shop was very busy, Jason assured me they'd get started on the car right away and have updates for me by the next day.
But here's where they went above and beyond: just a few hours later, Jason called me with an update! He detailed everything they checked--he said they pulled all the tires, inspected the brakes, hoses, fluids, and even the tires--and guess what? Everything was absolutely fine! The brakes still had 70% on the pads, there were no alignment issues, and the car was totally road-ready. They even took it on the freeway to ensure everything drove smoothly!
Let me tell you, an unethical shop could have easily taken advantage of this situation. They could have claimed the car needed new brake pads, an alignment, or unnecessary fluid changes. But not Jason, not New Hub Auto! Instead, they were completely honest and transparent every step of the way.
When my daughter and I went to pick up her car, Jason went over everything again and reassured her that the vehicle was in great shape. His genuine care and attention to detail gave both of us so much peace of mind.
I truly can't thank New Hub Auto Service enough for their outstanding customer service, honesty, and integrity. It's rare to find a shop like this, and I'm thrilled to say I'll be bringing all of our family vehicles here from now on.
Thank you, Jason and New Hub Auto, for an incredible experience!