Lithia Made good and removed the the add ons. I believe everyone deserves a second chance. We love…read morethe car! The service was good. Just didnt want to sspend money I dont have.

Surprisingly Redding Lithia Toyota did follow up. They did want to make it right after all…read more The upsell charges on the alignment that weren't a safety issue were removed. The engine light, which was the safety issue, seemed to have resolved itself on its own, but Toyota agreed to check it out anyway because we were going on a cross country road trip shortly. We had already had Another local car repair shop check the engine light issue, after Toyota found the issue but didn't diagnose, due to our concern for our safety. Both shops seemed to agree that there was a leak in the exhaust system -- possibly the gas cap. Since we had filled the gas tank since both services, we felt it was possible the 2013 gas cap could be failing since it has been with the car since the beginning. Neither shop is certain that it will be the final fix. However, as it is the cheaper and easier fix, I asked to purchase a new gas cap for the vehicle before leaving Toyota. Thank you Toyota for showing you care. Communication with each other is the key to a good experience.

Great customer service from the owner didn't try pushing me into anything and seemed very honest!read more

Awsome place. The owner is a very honest person and went above and beyond to help me get the car I…read morewanted. Thanks again.

I've always wanted a diesel truck, but I didn't know much about them and wasn't sure if I wanted…read moreall the bells and whistles or just the get it done pull it done! Mike Harding was great with helping pick out my wants from my needs & didn't try to upsell me or do any of that bull car sales man nonsense. Very soft spoken down to earth salt of the earth car salesman. Which is what you need as a woman instead of someone pushy trying to make you buy something and pressure you in. I was able to take my time, think, test drive and he knew all about the trucks I was looking at. Overall if I could go back in time and bought all my cars/trucks from Mike I would. Thanks Mike for being helpful and taking your time with me! You're super adhd friendly

We would give them zero stars if possible. They took advantage of my elderly mother and father in…read morelaw. They gave them less than blue book trade in value and sold them a truck that the check engine light came on after only ~300 miles. A scan of the vehicle showed EGR issues and low coolant, as well as the check engine light was cleared just before they bought the truck. I hope everyone that has a bad experience with them files a complaint with the better business bureau, because they currently an A+ rating and don't deserve it.

Had a great experience with Sky! She answered all our questions and was able to help us out of a…read morereally bad lease we had gotten into at a different dealer! Loving our new truck so far! We definitely recommend coming to see her!

Thank you, Camron, for your services today in getting me settled into my first financed assetread more

I bought a used car from crown Honda in October 2025, when I bought this car I stressed to the…read morefinancial advisor that I wanted GAP insurance. He sold me on multiple other add ons that I also purchased. Fast forward to me being hit by someone resulting in totaling my car. Now I'm being shown that he actually had me sign other papers without the gap insurance. I would've never left the dealership with a car that wasn't fully insured, they refuse to provide me with the video of me and the financial managers meeting.

I called yesterday, 1/16/2025, to see if i could make an appointment to have a simple A12 service…read moredone on my 2013 Honda., but I was told they could not take my car in. I was very perplexed, especially since they are the only Honda dealership in town. Anyway, the service department gave me two reasons why the could not take service my car. 1. My car had never been serviced there before, and 2. My car is over 10 years old!!! I've never heard of such ridiculous reasoning. I have never heard of such rules. Anyway, I brought my car to the dealership where i usually get it serviced and told them what happened and they were absolutely flabbergasted. They had never heard of anything like this and they said that if any customer brings in a bond, we will take care of them, no matter what year the car is. **Just a fair warning to Honda owners whose cars are 10 years or older moving to Redding or the surrounding area, you will definitely have to find another place to have you car serviced! 0 customer service 0 for poor management/ownership to allow this lack in support for Honda owners in the community

Hey guys! My first…read moreinquiry for a car was 2 months ago. I had challenges, repo, single mother, full time student.. I'm doing my best, but what's your best if you have poor credit in today's world? With the help of family/friends Tony Joe's was incredibly patient with me. They gave me OPTIONS, I thankfully found a co-signer and walked out with much more than a car. I walked out with a plan to improve my credit, a belly full of laughs, and a beautiful vehicle. They were OVERLY accommodating, not pushy, and they helped find me what I wanted and did what they could to help. I highly recommend, blessings to the individuals that assisted me today. You guys are amazing. Happy Holidays!

We had the best experience with Tony, Stan, and Julie. They were able to get an older truck…read morefinanced for our daughter with zero credit. Granted, our girl saved over 8K for her first truck! Nevertheless, these folks are amazing! We had lots of laughs and great conversation. I strongly recommend their business.

I am always satisfied with the automobile service at Crown Motors. Employees are welcoming and…read morefriendly, provide honest and realistic assessments, are helpful and thorough. Shot out to Aaron, Eric, Nick, the "tire guy" and all the dedicated staff.

My dad's Ford Fusion has a splash guard underneath and one of the screws fell out. I called up…read moreCrown and Aaron said to bring it on down. A half hour later the car was fixed and they didn't even charge me! Really nice people and great service.