Had a great experience there. I hate the whole car buying process , but Jayden made things easy…read more Real friendly and super chill. I felt no pressure from him to purchase anything. Found the car I wanted and was out of there in less than 2 hours. 10/10 would highly recommend to anyone.

Subaru..bad bad bad. Family came out from the MidWest for a sudden death in the family and found…read moreher parents car had a problem. Car was towed to Subaru and it's Still sitting in the parking lot...for about 10 days! They are stranded without a car in Castella with an elderly father with his own health issues! Now we're on a weekend with Subaru closed and no repaur in sight. This is not acceptable!!!

First time at this quiant little service center (in comparison to where I live in Southern…read moreCalifornia). Jeff, the young man greeting me was a very kind soul, and the service advisor Rob Silva had a great personality, was very helpful and upbeat. Not sure if my mileage will need me to come back before I head back south, but I do have one complaint. The cloth chairs gave me the heebie-jeebies. As a Neuro Spicy brained woman, I darn near see germs, and those fabric chairs against the window were borderline scary. Thankful there were plenty of other chairs. Facility however was clean, bathroom was especially clean with fresh clean smell, not toxic clean smell. Whew! Some scents are dizzying. Lastly, not a coffee drinker but do drink for pain and poured myself the Colombian. A tad week, but now I'm rambling on. I'm just spoiled by my SoCal Toyota. Overall great, but I took off a star because of those chairs Had time to test drive the 15K service

UPDATE AFTER SPEAKING WITH THE GENERAL MANAGER:…read more After posting my original review, General Manager David Ambrozevitch responded publicly and asked me to contact him directly so he could "better understand the situation and discuss any remaining concerns." I did exactly that. Unfortunately, the conversation only reinforced my original concerns. I explained what happened with the AI-generated email and the way the sales manager handled it. Instead of acknowledging that the communication was misleading or simply taking responsibility for how the situation was handled, I essentially received the same explanation I had already been given. I also felt his attitude was dismissive rather than genuinely concerned about resolving the issue. At that point, it became pretty clear to me that the problem wasn't just with one sales manager. Customer service and accountability start at the top. I also brought up something I hadn't mentioned in my original review. When I finally picked up the truck I purchased, the gas tank was essentially empty and the truck was only partially cleaned. There was still mud on the running boards and underneath the wheel wells. When I asked the General Manager about their policy, I was told they don't fill up used vehicles and that they wash them "to a degree." For a customer who just spent thousands of dollars purchasing a vehicle, I find that level of preparation and customer service disappointing. I told him that a 10-year-old could have done a better job washing the truck. I'm not expecting perfection, and I'm not writing this because I didn't get my way. I bought the truck. What I expected was basic professionalism, communication, accountability, and a vehicle that was properly presented when I picked it up. I gave both the sales manager and now the General Manager an opportunity to address my concerns. Instead of someone simply saying, "We could have handled this better," I received explanations and what I felt was a dismissive attitude. After speaking directly with the General Manager, I now understand where the attitude I experienced at the sales-management level comes from. It starts at the top. I stand by my original review

Great customer service from the owner didn't try pushing me into anything and seemed very honest!read more

Awsome place. The owner is a very honest person and went above and beyond to help me get the car I…read morewanted. Thanks again.

I've always wanted a diesel truck, but I didn't know much about them and wasn't sure if I wanted…read moreall the bells and whistles or just the get it done pull it done! Mike Harding was great with helping pick out my wants from my needs & didn't try to upsell me or do any of that bull car sales man nonsense. Very soft spoken down to earth salt of the earth car salesman. Which is what you need as a woman instead of someone pushy trying to make you buy something and pressure you in. I was able to take my time, think, test drive and he knew all about the trucks I was looking at. Overall if I could go back in time and bought all my cars/trucks from Mike I would. Thanks Mike for being helpful and taking your time with me! You're super adhd friendly

Snakes. -5 stars Sold me a diesel truck with emissions…read moreissues they knew about. Cost over $5k just to get road worthy. Their garbage extended warranty is a joke. Didn't cover nothing. Will NEVER do business here and will recommend to all to stay away.

I had a great experience with Geno and his team, they helped me get into a great car with a payment…read morethat ended up being less per month than I expected! Very helpful and personable people, this is the second car I've bought from them, I will be back again for the next one when it's time. Thanks guys!

Beware of Redding Lithia Chevrolet service department. I don't know if they thought they could pull…read morea fast one because I'm a woman, but they messed with the wrong woman! I took my truck in for an oil change a couple weeks ago. After I picked it up I was getting code alert on my dash for engine air filter. I texted the dealership on the message thread I was using to communicate with the service center rep to let them know about the code being thrown right after I picked it up. There was no response from them. After I reached out to them again to fix the problem they proceed to tell me it was missing before because it shows it's missing in video from the oil change. Which is a literal 2 second video clip that you wouldn't be able to notice piece missing unless you pause the video and slowly go through it, and also no time stamp. Where's the before video? After comparing the air box with someone else who has basically the same truck, we noticed there is not a factory sticker on the air box like theirs has. And the intake connection to the grill was also found to be disconnected along with the bolts that hold box in not being fully bolted in. It appears to me that they took out my air filter box and replaced it with some junk air filter either to get me to buy a new one or replace someone else's. I am currently in contact with BAR because what they're doing is not ok.

This is my second time buying a car from Crown Motors and of corse we went through Greg. He helped…read moreus in our first sale so there was no question we were going to stick with him. We got a great deal in a car I love so much. Thank you Greg and Kurt for all your help!!

Big shout out to Victor for making my first car buying experience the easiest and most enjoyable…read moreprocess hands down. From making sure the vehicle was just right for our family needs, to reviewing different options with me. I greatly appreciate the "family" welcome I received throughout the whole process. An additional thank you to Brittani, she really spent extra time ensuring I had my vehicle covered from inside and out, which makes this mom happy knowing we are covered, anywhere and everywhere in-between. Thank you Crown Honda! We will be back.

Hey guys! My first…read moreinquiry for a car was 2 months ago. I had challenges, repo, single mother, full time student.. I'm doing my best, but what's your best if you have poor credit in today's world? With the help of family/friends Tony Joe's was incredibly patient with me. They gave me OPTIONS, I thankfully found a co-signer and walked out with much more than a car. I walked out with a plan to improve my credit, a belly full of laughs, and a beautiful vehicle. They were OVERLY accommodating, not pushy, and they helped find me what I wanted and did what they could to help. I highly recommend, blessings to the individuals that assisted me today. You guys are amazing. Happy Holidays!

We had the best experience with Tony, Stan, and Julie. They were able to get an older truck…read morefinanced for our daughter with zero credit. Granted, our girl saved over 8K for her first truck! Nevertheless, these folks are amazing! We had lots of laughs and great conversation. I strongly recommend their business.

I am always satisfied with the automobile service at Crown Motors. Employees are welcoming and…read morefriendly, provide honest and realistic assessments, are helpful and thorough. Shot out to Aaron, Eric, Nick, the "tire guy" and all the dedicated staff.

My dad's Ford Fusion has a splash guard underneath and one of the screws fell out. I called up…read moreCrown and Aaron said to bring it on down. A half hour later the car was fixed and they didn't even charge me! Really nice people and great service.

Matt really hooked it up loving my new car!! If you need a car gotta check gotta check him out he's…read morethe best.

He was prompt, up front, asked several times if we had any more questions. He was honest and…read moreprofessional. We feel satisfied with the transaction. He had all of the legal paperwork in order. Thank you Morrison Auto.