I asked their estimator, Debir, for a quote to repair all the oxidation on the top of my RAM. He said no problem looked at it took some pictures and gave me a quote. I accepted and had the work done, but when I picked my truck up there was still oxidation damage on top next to door. He said he didn't see that when he quoted me and didn't include it in the price. Told me his painter saw it and brought it to his attention, but debir didn't think to call me. Gave me an "extra" cost for that. Classic bait and switch. Will never use them again. read more

Auto Body Excellence - Photo is what they did not repair under initial price. Wouldn't you think that qualifies as oxidation on top? - Body Shops Near Me - Poway, California

They did an excellent job . After the painting , my car as a new. And the workers are nice and sweet , they help me a lot . I appreciate!

Auto Body Excellence has always taken great care of our cars when it needed. Can't go wrong with them! read more

The pictures say it all, was very skeptical when first waking into the shop, but Debir guided me through everything to not be worried. Picked up the car earlier than expected and looks like nothing has happened. No electrical or paint issues whatsoever. They're expensive but worth the wait and final quality. More than thanks to sir Debir read more

See all

Got into an accident and they fixed up my car right up. You can't tell at all that my fender was hit! Friendly people and great service. Thank you Auto Body Excellence! read more

avoid at all costs. i am beyond frustrated with auto body excellence. i gave them two chances to fix my vehicle after collision damage, and both times the results were completely unacceptable--yet they still stand behind this disappointing work. the car came back with uneven panel gaps, misaligned panels, a sagging bumper, paint defects (orange peel), dents in a replacement fender, missing bumper parts, some electrical connectors not properly secured/ repaired, and a headlight sticking out. communication was terrible, and billing was confusing-- was first told i owed over $100, then it was corrected to $26 after i showed receipts. technicians at the honda dealership where i work confirmed the repairs did not meet acceptable standards. i've also filed a complaint with the bureau of automotive repair (bar). do yourself a favor-avoid auto body excellence and go to a reputable body shop like el dorado. edit: the owner or whatever he is claims i took this vehicle apart, which is false. they left connectors unplugged, left pieces of the bumper off (but only bothered to install when brought up to them for the 2nd time), charged me for a replacement of a faulty side marker and the advisor debir let me know him self it was a poor repair. they cant take accountability for their poor repair so they stoop low and attempt to blame me for poor repair. i work for honda and no type r looks like this. and even if the bumper is supposed to look like this, it still doesn't justify the rest of the repairs. beware read more

See all

they are LIARS. They didn't complete the work that was supposed to be completed. and the person we dealt with - Dubair, or something like that - is a flat out fucking liar. we went over certain thing four times and he lied to my face every time. the car looked terrible when it was done. they do lousy work and they are a dishonest rip-off. I have a witness and I have contacted an attorney. the experience couldmt have been any worse. and we had to rent a car for two and a half weeks as our car just sat in the lot most of the time. we went by there three times and saw it unmoved for most of the time. read more

Top Notch! A++ service. Had a little fender bender on my 98 Civic KLX. Athena kept me updated through the whole process. Picked up my car and its looks sooo gooood for a 27 year old car, Like nothing ever happened to it. Flawless job!! Paint and bodywork is superb! All fixed and ready just in time for this years Eibach event on March 23rd. Definitely recommend AutoBody Excellence nothing to big or small they can't do. Follow the build @keith107 read more

See all

Time of pick up I waited for almost 3 hours to pick up my vehicle , I called prior to my arrival and get the status of my vehicle repair and they told me it should be ready by 2pm and I told them I can not come today I have work can I pick up the vehicle tomorrow, he said the insurance will not gonna extend the rent a car and they promise me that the vehicle is ready by 2pm . I arrived at the shop at 2:15 the vehicle is not ready he said to wait for 30 min . But I am waiting for almost 2 hours and it's not ready still . My time is waisted .my vehicle is finished almost 5pm . Do not do to other customers what you did to me if you can finish the car on time don't let us wait . This is the first and last time to this shop and never recommend to others , horrible experience , I cancelled my work just to pick up my vehicle I lost money and time . read more

10 STARS! I had a very simple job and they kept it...simple. I'm relatively new to the Poway area and unfortunately (fortunately?) I didn't have a go-to body shop. Now, I feel like I do. They are the preferred collision repair for at least a few of the new car dealers out on Poway Rd. Spoke to Jeff and he give me a great quote. I made an appointment right away. Showed up on time, they got started right away. Tidy, air conditioned waiting room with Keurig, water and wi-fi. They finished early...love it! Everybody was super nice. Now I know who to call and hopefully, you do too! read more

Thank you guys! It was a great experience with Auto Body Excellence. Everything was so smooth and easy. From drop-off, paperworks, rental pickup and the work done. Just like a PRO! Keep up the good work, your legendary service is phenomenal. Kudos to Ryan, Athena, Megan, Lorenzo and Dani. read more

Auto Body Excellence - Just like it came out from the factory. Spotless.. I gained a lot of friends in this shop and you will too. - Body Shops Near Me - Poway, California

See all

*Edited after I calmed down. Horrible experience! When I took my car in I was told that it should take about 10 days. It took a month! Their communication throughout the process sucked. When I ask for updates, I didnt get a response at all or days later I get a half ass response. Or, they claimed to have called and left a message... (I didn't). Also, my electric car was left with them with 155 mile range. At pickup, I had 14 mile range. They said they drove 60 miles for calibration. The worst part was the shop telling me to bring them a charger because they don't have an electric vehicle charger. My opinion is that they should take it to a charging station! If this was a gas vehicle and you got it to empty, you would put some gas in it instead of telling the customer to bring some gas. Besides the horrible experience, the finished product looks good, so, two stars. read more

They suck, lied to me and told me my car would be done on a Friday 4pm. They call me 3pm on that Friday to tell me my car won't be done till Monday. read more

Filed a police report for sabotaging my vehicle. Ruined my wheel lock and cross threaded my wheel lock nut on the stud causing it to break. Big time liars here state away. No clarification needed. I was never going to be charged anything. They called the wrong person and got mad at me for not calling back. I have all phone records and can prove every thing. They refuse to show any records of any calls. Simple if you called me show me. Because I can show you the number you called, how many times and still have the voicemails from that persons phone. I had no reason to be rude because I called my insurance company before I called this place to ask about a random call I got about charges. They said don't worry they can't charge you. I got angry after Vanessa said she was going to bash my business if I didn't pick up my car today. They knew they couldn't charge me extra and were mad about it. I was out of town with no pickup date scheduled. Liars all of them. Look at there first review 1 star. Should say everything. read more

Auto Body Excellence - They sabotaged my vehicle. I have filed a police report against them. - Body Shops Near Me - Poway, California

Amazing auto body work and went above and beyond to make it so we had OEM replacements to our Transit after an accident. Works with insurance professionally and is very responsive. Van looks like it was never damaged. Again fantastic work! read more

Finished repairs faster than expected. Vehicle looks great. Athena was very helpful and pleasant. Thank you!

Great place! Jeff helped me out and he was awesome. They are very responsive and fast and their pricing is more than fair. Definitely recommend! read more

Our Car was repaired at Auto Body Excellence under Insurance by other party's Insurance. Car was repaired but some portion became much worse than before. It was damaged worse by this Accident, but they did not repair this area at all. They said that we would have to pay over $1,400 to fix properly. See Photo before this Accident and After Repair for this Accident. Insurance Company could not do any help due to Auto Body Excellence is not one of preferred Body Shop by our Insurance Company. We needed to take other Body Shop to repair properly. read more

Auto Body Excellence - Repaired Car got worse - Body Shops Near Me - Poway, California

I had an amazing experience with Auto Body Excellence! There was massive damage to my front bumper and the car looked practically brand new when they were done with it! The repair took about a week and my estimator, Bradley, communicated with me throughout the entire process. The car was also washed inside and out when I picked it up! They offer exceptional service and craftsmanship at a very reasonable price. The location is huge so you can't miss it and there is tons of parking. They also offer late drop box drop off which was perfect for me. read more

Excellent service, turn around was very quick. Ryan Yatman kept me up-to-date with every step of the service.

This shop uses after market parts which are not the same quality and reuses clips and brackets that have been involved in the accident. have grave concerns about the integrity of things that have been compromised and questions why they would not install new ones. read more

These guys are seriously the best. It's like a big loving family and everyone works like they are dancing an elaborate production. Shasta helped me out on my most recent return (sheepish grin for needing car repair), and she is so sweet and so knowledgeable. I actually enjoy coming here! (my husband... not so much since that means I probably banged up another car. Hehe) Highly recommend this business for your car repair needs! read more

I have my Mercedes E-350 repaired here. I am extremely happy with their job quality. My Mercedes looks like new again. Ryan is very professional and friendly to work with. The cost is very reasonable compared with another estimate from another body shop. read more

I had my car repaired here and I was very happy. Jeff and the entire staff was pleasant, helpful and courteous. Most important of all the repair was excellent! They did an amazing job fixing my beautiful car. I highly recommend this Autobody! read more

After a hit and run, my auto insurance suggested this place for my Range Rover repairs. Headed over, have me a quote, ordered the parts and started working on my car. The car was in the shop for about 2 weeks, they kept me updated every step of the way. My whole passenger seat door had to be replaced and they did a great job. After I picked up my car, I noticed the speakers weren't working like they use to. They had me bring the car back and it was in shop again for a week. They fixed the passenger speakers. I thought everything was ok and I noticed in the sun, there was awful streak marks on the passenger door (only when sun shines on the car). I called them and they explained that on black car it's hard to clean and buff the car but to bring the car back and they would fix it. Brought it in, they buffed the door again, but unfortunately did not fix anything. I emailed them again to get it in one more time, but never heard back from them again. I finally took it to jaguar Land Rover dealership and they buffed and fixed. I don't suggest coming here if you have a black car. read more

Auto Body Excellence - Body Shops Near Me - Poway, California

See all

I was referred to Auto Body Excellence and was honestly disappointed with the finished product. I expected attention to detail in the completed product, but wound up having to go back to Auto Body Excellence for them to fix a couple of imperfections and even after bringing it back twice was left with a crooked emblem. I paid over $1400 and I expected the quality to match the price tag. I have spent much more time to get this fixed than I wanted to and I was left frustrated and unimpressed. read more

First of all, I've had the pleasure working with Jeff and his crew on several occasions. Unfortunately, we've had a few auto collisions requiring their expertise. They have always done a fantastic job. Jeff is extremely helpful. I thank him !! Autobody Excellence is my preferred body shop. read more

Before I took my vehicle here today I read the reviews. I usually focus on the recent reviews because I feel they tend to be more relevant (some times people leave, etc). This time it was a mistake because I read a review from "Jared" and I'm not sure what he experienced but mine was totally opposite. This place was the best auto body shop I've been too and the customer service was exceptional. They made me feel comfortable like I was family. Maybe Jared was that one relative the family doesn't really want around on the holidays? Sometimes people just want something to complain about and that can be a sad life, but as the saying goes misery loves company. I'd say if you're looking for something to complain about you may want to go somewhere else (possibly Jared's house JK, but seriously). I have zero complaints and only praise for Vanessa and her team. These folks know their stuff and if you want it done right you need to go through them. read more

Unfortunately I wasn't a customer but I am reviewing their customer service. I am calling around to see how much a certain job would estimate around. The receptionist that answered the phone said to bring it in..... nothing has been done to my generic vehicle so SOMEONE should be able to give me an estimate based on the original manufacturer. Understanding it could be more or less. It's COVID- people don't want to have interactions if they don't need to... read more

I'm not too happy with this place anymore because of broken promises. I went here close to 2 weeks ago to have an estimate on a small dent and scratch marks on my car so I could start the process of getting my repair done. The woman that was helping me said she that their shop is full with repairs on other vehicles so she said to go home and wait a week for them to call me to bring my car in. I never got a call after a week. Then I called them and asked if I could bring my car in and they said that the woman who helped me wasn't in at that time and she would let her know to call me when she gets back. Well, I never got a call. I called 2 more times in the same week to reach that woman who was supposed to help me and the receptionist said the same thing that she was out of the office but she told me that she will let her know to call me when she gets back. Well it's 2 weeks now and still no call. I just don't understand why they aren't following through with their promises to me. I came he 3 other occasions to have body work done and the were very helpful and took my car in right away. They did a fantastic job on my car too. But now they seem to forget about me and this makes me very angry. I don't know what's the deal with them. I gave them a 1 star for their poor service. read more

Great overall experience, Quoting was simple and efficient. Estimate had clear parts and service fees costs. Cost of repair was fair, and the team exceeded expectations as far as reporting status of the vehicle in a daily basis and being able to finish quality work ahead of initial estimated time. Repair work was very efficient and high quality. Original parts were ordered and installed as requested. My car was delivered as new, and fully washed from the outside. Very happy with the overall experience, office staff is friendly and professional and they understand very well how to keep customers happy. read more

Auto Body Excellence - Body Shops Near Me - Poway, California

Thank you, John, and Auto Body Excellence team for the great service and excellent work in painting and replacing the front bumper and grille of our Toyota Highlander. Beautiful paint job matching the original manufacture paint. Auto Body takes great pride in their work and we are thankful. The value of the job matched the expertise of the repair. Can't tell that the front was ever damaged!! read more

Ive recommended multiple people to this shop for their excellent service, and was recommended this shop by Toyota of Poway themselves, as well as my insurance company Geico. They do excellent work and have excellent customer service skills. They also warranty everything they do, so if there is any problems you can always go back to them. During these crazy pandemic times, its very hard to get things done, and when I couldn't find any other shop to take my car for within a month, Jeff got me in instantly. He even had my car fixed 3 days before the original due date! Don't listen to the people with 1 star reviews, I can only imagine they are losers with no patience or understanding of the automotive industry. Too often have I seen customers complaining about unrelated issues, trying to "scam" the company into fixing their negligence when it came to their upkeep on their car. read more

My vehicle was involved in an accident 7/9/2024 and brought in for an estimate 7/11. Approval for work was given on 7/16/2024. From the beginning, our experience was poor and my wife felt she was not getting the information she wanted so I took over .We have not been consistently updated about progress on the vehicle. We were told it would be ready on 8/2/2024 but it was not. I called on 8/5 and was told it would be done by the end of the day on 8/6/2024. At the time when I asked the adjuster if he could call me when car was ready, it turned out he was actually reviewing the information for someone else's car! I called today, 8/7/2024, and was still not assured that vehicle would be ready today. Adjuster is Lorenzo Robles, who continues to assert that he did not give a "promise date." In reviewing business reviews on Yelp, this business has gotten several reviews of work not being completed on time and upset customers. I would just like my repairs completed and not have to deal with this business again. Extremely poor customer service. read more

On December 3th, 2020 I was in a car accident.I choose where to take my car, so I returned for the second time to Auto Body Excellence - place that my insurance recommended . Shasta and Sabrina helped me with kindness , very helpful . Shasta was on top of the situation of my car repairs and kept me posted every time. They made the process much easier for me. I appreciate very much when people are doing their job , honest and kind. I highly recommend this place! I give them 5 stars. You deserve them!! We need more people like this! read more

We were involved in an accident which caused significant damage to the front end. Unfortunately, it was a hybrid and had numerous issues. Luckily, we had Jeff as our go-to guy and he was beyond helpful and always exceeded our expectations and was always receptive and professional. He pushed for the vehicle to be claimed as a total loss for safety reasons. We were very appreciative for his excellent care and commitment to his customers. read more

This place is amazing! From Day One, when I went in to get an estimate, I was impressed. Shasta took a look at my car, explained to me what the estimate encompassed, and prepared me for any further damage I couldn't see with my rear bumper piece still on. She even coordinated payment with a third party, which took that job off my hands. So easy and painless. Then when I actually took my car in for the repair, they got it back to tiptop shape in a couple of days (Wed to Fri)!! Through it all, Shasta kept me updated on the progress: yes, there was more extensive damage but no, that wouldn't be a problem for Auto Body Excellence. A great job by an amazing group of people! Highly recommend!! read more

Well it is never fun to have to go to an auto body shop, I can't say enough good things about Auto Body Excellence. They always do an amazing job and the customer service is top notch! Thank you Jeff and staff for being a great listener and making the process as painless as possible! read more

I moved to San Diego a few years ago and didn't know a good place to take my car for repairs. I researched, and chose Auto Body Excellence based on the reviews about Jeff, and they were all true! I had damage on different parts of my car from someone hitting me all down the side of my car. My car now looks BRAND NEW! You can't even tell that there was ever any damage at all! Jeff is so nice (and so are the front desk ladies). They finished my car in the timeline that they promised (which I think would be tough to do knowing how difficult it is to get parts these days). Jeff was assuring, kind, and professional! I knew I could trust him when I met him. I'm so grateful to them after reading how other body shops messed up people's cars or took forever to get them repaired. If you need your car repaired, trust Jeff at Auto Body Excellence!!!!! read more

Everything went incredibly. My truck was done very quickly and looked as good as or better than when I brought it in. I would highly recommend these guys. read more