Look no further if you need professional electrical services. I needed to have a large (4' x 5') & heavy crystal chandelier removed from a high 17' ceiling within a week. Don replied back quickly with a very reasonable estimate and was able to work with my schedule. Great communication throughout. It crossed my mind that Don may have second thoughts about taking the job once he saw it in person, but 30 minutes later the monsterous chandelier was safely removed and wires/drywall hole capped off on the ceiling. They were both very professional, efficient, clean and friendly. Answered any questions I had. Authentic Electrical will be the first team I call for any future electrical needs and I easily recommend. read more

These guys were first to respond when I reached out for help with my electrical. Quick story: power went out when I was using a power saw. I checked the circuit board and nothing was flipped. Messaged some contractors on yelp and Don H( from authentic electrical) was first to respond with both a general quote and a pre-diagnostic. He helped me fix my issue with the messaging app on yelp. I would come back to him with my needs in a heartbeat. read more

I am very happy with the service I received from Authentic Electric. I requested a quote through Yelp about a ballast that needed to be replaced in my bathroom light fixture. They responded almost immediately and told me an electrician would contact me shortly, which he did. After a few more calls and texts, we decided it would be better to replace the complete fixture with LED lighting, which meant I wouldn't have to deal with a ballast and lightbulbs. We settled on a fixture when he called me from the hardware store. He arrived promptly to replace the old one and did an excellent job. I can't quite give Authentic five starts because the electrician said I would get a discount if I paid cash, which I would have if I had enough on hand and had confidence that this was fully above-board. He then said I could write a check, either to him or to Authentic Electric. I chose the latter because the former felt very suspect. He left me with the packing material from the fixture, but not the full carton so I could check the brand and price of the fixture. I believe the $32 was reasonable, but it would have been nice to read up on what I had purchased. Again, I am very happy with the service and price, but a few details about the transaction make me slightly suspicious. read more

I reached out to Authentic through Yelp on the weekend and Don got back to me Monday morning with availability to come that day or the next. My EV charger was on the fritz, and I wasn't sure if it was the fuse box or the charger itself. Don and John showed up to my house exactly on time (how often does that happen?) and within an hour they had my charger up and running. I was mentally prepared to put out for a new charger, so was thrilled that they were able to fix my problem for the least possible cost. After 15 years of renovations in this old house, I still haven't found an electrical company that I've been happy enough with to have back again - that's changed and Authentic Electrical is now my go-to. read more

Don is great anything electrical i will be going to him! I explained to him what the issue was and he was able to help me get it fixed the same day. read more

I needed an electrician to help me with a remodel of a California-type closet. Don and John did a great job of hooking up the electrical boxes and of systematically cutting the drywall. Very pleased. read more

These guys helped me replace my old electrical outlets and install some news fixtures. They were responsive and ready to get the job done a couple days after initial call. Happy with their work and service :) read more

These guys are amazing, fast, clean and friendly! Excellent rates, on time and knowledgable. Dont wait call Authentic Electrical and get it done right. read more

Professional, quality work and reliable! Definitely recommend Don to the anyone who is seeking his service. Communicate well and arrive on time and complete work as committed. Best of all he cleaned up the area before he leaves. Thank you. read more

Highly recommended. They did a good job on our light fixtures. They were on time and worked quickly. The price was reasonable, and they did not make a mess. Can't ask for more. read more

Don and his crew did superb job installing new panel for the house and bringing electrical to the code - running a new main, hammering in grounding rods, replacing flex to new conduit etc etc. Besides, Don worked with inspectors to determine scope of wiring exposure required to get sign-off on a kitchen remodel that was done by the previous owner without permits (which turned out to be minimal - phew... we really dreaded the perspective of opening walls in the kitchen, but ended up just exposing wiring thru the outlets openings), making necessary upgrades and getting that sign-off. It was a great experience from start to end - reasonable bid (and honoring the contact when a piece of work turned out to have been overlooked), great communication - both business and small talk, flexibility on schedule, keeping the site clean and safe, coordinating with electric company and city inspectors, getting the sign-off from inspectors, and even coming back 5 months later to finish work that seemed optional originally. Don and his guys have great personalities, know their trade very well and stand behind their work - I cannot recommend them high enough! I'm glad that I found guys I can trust with my future projects. read more

These guys really came through for me in a pinch and I highly recommend them. Excellent communication even after business hours to coordinate the job. Thanks Authentic Electrical! read more

We had an appointment with Don to discuss some work I want to do in our garage, and I wanted ideas for how to ensure things were to-code and installed properly before we closed up the walls. Don was initially not able to make the appointment, but ensured a colleague arrived on-time. His colleague was patient and open to the discussion; though I had some specifics that he felt Don would still be best to answer. Don followed up immediately, and came by the same day. He spent meaningful time and offered practical advice that meant we would not break the bank, and was very knowledgeable about local code--plus he's a down-to-earth guy who didn't make me feel rushed, which I really appreciate. We will definitely call on him for help with our various project needs. read more

We needed an electrical connection to span our yard and connect to the house, an electrical connection for a bathroom fan, replacement of a defective LED light fixture, and repair of three way light switches. Don and John did all this work in a long morning, neatly and effectively. They closed three dry wall holes in the bathroom, even though this was outside the electrician's scope. They provided a free cost quote, cleaned up each job site, explained each aspect of the work, and were very pleasant. They will now be our "go-to" electricians. read more

Don and his brother did a great job to install recessed lighting for our house. They looks very bright during the night. They are very considerate and cover everthing before starting the work. They cleanup after done. We will contact them again for future electrical work. read more

I contacted them thru Yelp and Paul called me yesterday. He said he works for John. He said he can come over around 10 AM today 02/25 to install an 240 v outlet in my garage so I can charge my electric car. I told him I would have to take off from work. He said it might take a long time to do it. So I said OK. He told me to text him my address which I did and confirmed the appointment by adding "See you at 10 tomorrow". He didn't confirm receiving. I was a little worry but gave him the benefit of doubt. This morning I texted him at 7:52 AM to make sure that he will come at 10 AM, NO REPLY. Called him at 8:52, NO ANSWER. Called website number around 10:20, left a msg and asked them to call me back. Now is 12:08, NO ONE CALL OR TEXT me about it. I took off from work for this and now I got stood up by them. I understand people can be busy, or even forgotten the appointment but, you would think they would remember the apt more than I would. Or have the decency to call if they are too busy. They really betray all those good reviews people have given to them. No matter how good their work is, as a businessman, I guess, commitment and agreement don't mean anything to them. SAD!! read more

Don and his partner showed up within 45 min of my phone call on the day after Thanksgiving. He went immediately to work to replace my meter socket that had burned. He completed his work within 2 hrs including a trip to an electrical store for the replacement socket. Don even called me the next day to confirm the electricity was still flowing smoothly. Amazing service. read more

This is the second time I have used Authentic Electric at my rental unit during a tenant turnover. It was important that the work be done promptly to have it ready for new tenants. They were very responsive, and communication was easy. They got the job done on short notice and their rates were very reasonable. With all the deferred maintainace during the pandemic it can be hard to find a reliable electrician. This team filled the bill and more. It is my pleasure to give them my five stars. If you work with them, I think you will do the same. read more

This review is way overdue. Don was very knowledgeable and covered the ground well. He first carried out a thorough inspection, then was able to identify the issue with the wiring in the wall. Don charged very reasonably and was able to come in very short notice so we're back to civilization within minutes! Definitely has his number on speed dial, very handy. read more

I HIGHLY recommend Don for any electrical services that you may need. I found him through Thumbtack and feel lucky that he was able to resolve issues in my condo. I will absolutely hire him again. I reached out to Don for a project that needed deep research to find the best solution to the problem and correct it with minimal re-work. He successfully executed it. He replaced 20 LED recessed lights in my condo in San Francisco city. He ensures the work he plans to do will work with the inspectors. He made several calls to the inspection office to ask if the products he had in mind would be sufficient for the inspectors and the code. - Very professional - Wears contractor shoe covers to keep customer's house clean - Listens to the customer's needs - Very responsive with text messages, e-mails and phone calls - Great communicator. He is reachable 24/7. He responded to me right away and provided updates on timely basis throughout the project - Makes sure he cleans up any mess in the customer's home - He knew my priorities and kept them in mind as he sought the solution to my problems - Very trustworthy - Inspectors work well with him too - Very knowledgeable about his field. He gave me some heads up regarding some risks and issues with the project before he started the work. read more

Don, Nick and Tom did a great job on my lighting installation, which included two new tracklights, replacing some pendant lights with can lights, putting all of those lights on fancy electrical dimmers and installing a Haiku Big Ass Fan in the living room. It was a transformative change: the place looks so much more modern now! They were so pleasant to work with, as they showed up when they said they would and they took great care to ensure the work area was protected while they were working and then cleaned up afterward. It has been my experience that working with small businesses is so much better than a big chain, provided the small business really cares about their work. You can rest assured that Don and crew care about their work, so I hope you'll support their businesses when you have an electrical need. read more

Don and his associate Manny came to our house yesterday to complete a number of small jobs for us. We couldn't have been happier with their support! 1. He arrived ON TIME - that is so rare nowadays! 2. All of the work was completed with a high level of quality and attention to detail. 3. They were considerate of our house - they wore shoe covers in the home, and then again in a muddy yard area to as to not track mud into the garage! 4. He was really responsive through all discussions before the job date came. 5. He provided some cost cutting ideas - one example was a DIY fix for a motion sensor outlet that he told me how to do myself, rather than requiring him to charge me for the time to address it. 6. He had no problems answering my questions along the way and educating me about the process. I'm sure there are more positive things I am forgetting, but I hope this is enough for you to consider hiring him in the future. We know we will! read more

Don responded to my request to come and check out an electrical issue in the kitchen. He returned calls promptly and came out within a couple of days. Breaker kept tripping. He recommended to separate lines to the appliances and put in an extra outlet. His schedule was full but was able to squeeze the work on a Saturday. Don & JT, the "A" Team, were professional, knowledgeable and completed the job in a timely manner.They were efficient. Price was reasonable. Don answered my questions and gave thorough explanations. He had to cut out pieces of the drywall and was nice enough to place them back with putty after they finished.They were neat and cleaned up after. After they left, I noticed that the lights under the cabinets were not working. I called Don and he responded quickly and returned to resolve the issue. Terrific customer service! read more

I've worked with several electricians in San Francisco and Don is the best! He is responds quickly and is very professional. In addition, both times we contacted him about an electrical problem we were having, he talked us through options in the phone first and then only came out when necessary. Then, he followed up after to make sure all was well. I really appreciate that personal touch and effort to be helpful. We will definitely keep him at the top of our list to call if we have any other issues in the future (which is likely in these old SF houses!). read more

Don and Co were fantastic. They were on time, polite, affordable, worked with my schedule and did a great job. Highly recommend.

I HIGHLY recommend Don Heck's services. He came our way through Tom Hurray Construction. Tom did a complete renovation of our bathroom and Don did the electrical work for that project. We separately hired Don for many small projects to get our fixer upper up to code. Some services completed: - Outlets added to our bedrooms - Dedicated lines ran for our new refrigerator, food disposal, and microwave. - Installation of our over-the-range microwave - Installation of our carport and patio light fixtures Don is trustworthy and a pleasure to work with. My husband and I plan on hiring him for all our future electrical needs. read more

PGE did new hook ups to all of the houses on our block in the Sunset Dist. this year. They told us our neutral wire connection was shot, it was still working, but it could not actually be repaired, and we needed to have completely new wiring into the house, and since we were still on the original 1940's fuse boxes, we needed a new circuit panel as well. I got bids from 5 different electricians. They were separated by $2500 from the lowest to the highest. Authentic Electrical Services was the only one that came the same day I called. Don was Knowledgeable and Very Pleasant to deal with, and said they do these New Panels in this part of town all the time. Their bid was in my inbox within hours WITH PICS of similar jobs they'd done, and it gave me our options for the total amps needed on the panel. Their bid was one of the most reasonable, and Don came across as VERY trustworthy. Once we said OK, Don and John were on time EVERY DAY, kept in touch at every twist and turn, took care of all of the permits and negotiations with the city inspectors, and PGE, and there were NO DELAYS. They were clean and thorough, and even did things, like where to run the conduit, to my wishes as much as they could, and never acted like I was bugging them or in their way. They even shared their lunch with me the last day on the job. If I ever need electrical work again, Authentic Electrical Services will get my call, and I can't recommend them any higher, to anyone who needs electrical work done. 5 stars is not enough. Thank You guys. read more

Great guys to work with. Prompt, thorough and efficient, these guys stepped in quickly to finish another job started by a careless competitor. From the highly complex to the basic work, they got it done. Always on time, including weekend work. Don is a thoughtful communicator and fair in his billing. Pleasure doing business with AE! read more

I called Authentic Electric to help me with an exterior lamp that was not working. Don called me back within a couple of hours and we set an appointment for the next day, a Saturday. Don and another gentleman showed up exactly on time (a specific time - not a range) and were courteous, efficient, and effective. They explained that the switch was wired incorrectly and fixed the problem in about half an hour. Had a great experience and will definitely call again! Note: Authentic Electric does not accept credit cards (only cash or check). read more

Don and Jhon were fantastic to work with. They were extremely responsive, arriving on time and were willing to increase the scope on the job. Their work was completed to an extremely high standard and they were even keen to clean afterwards, all this within a reasonable price! read more

Don was fabulous. He responded quickly to my inquiry, and was able to install my ceiling fan and light fixtures just a few days later. He did a wonderful job. He is very customer oriented, friendly, and highly competent. I was very impressed that he took my questions seriously and even investigated an alternative way of installing my ceiling fan. I will definitely use Don again and tell my friends about him. read more

We didn't end up going through with our electrical project, but did have some positive interaction with Don. He called back immediately, and came over right on time to check out the scope of work. He was very knowledgeable and then provided a quote for his services within a week. Great communication, competence and follow through. I'd definitely work with Don in the future. -Jake read more

I needed to have the weatherhead repaired and the associated interior wiring and electrical panel upgraded and replaced in my SF house. I called 3 electricians one evening; and Don was the only one that responded. He and his brother John came out the following morning, assessed the situation and provided a quote along with details of the work to be performed. They were both very likable guys and came across as being, fair, honest and caring. I accepted the quote and they came back the next day to start the work, pulling all necessary permits along the way. Since we had no power coming into the house, they even left their generator for us to use until we got the final clearances from SF and PG&E....... Now that is awesome customer service! In the meantime I had two contractors in the house for different things on different days. They each happened to notice the the finished job and both asked who did my electrical, as they said it was outstanding work. I would recommend them in a heartbeat. read more

They deserve a 5 star WOW. Don and John were easy to work with, showed up on time, and did what they said they were going to do with a high degree of attention to detail. Without hesitation, they are now our choice for future electrical work. read more

I pinged a few electricians for my issue in order to get a quote. Don was one of the quickest to respond and in his response he shared information about a potential quick fix and when this was not enough he and his brother (Jon) came by and instructed me what to do to fix the issue - for no charge! Awesome professional and friendly service! read more

Mike did all the work for me, and was very responsive and cooperative. I had 2x6 ceiling lights installed, 6 in two rooms. The work took a few days longer than anticipated, because it turned out that the wall switches were not for lights, but for an existing wall socket; so Mike had to run all new wires and add switches. Mike also took care of painting the ceiling where necessary, and was very conscientious about cleaning up every day. He also provided really great help with some unrelated problems that cropped up. Would rehire for more work. read more

Don and his team were very timely in their communication, fair in their pricing, and quality in their work. I felt confident that they were able to get our home up to code and safe for our baby. Friendly and great communicators. All in all, a good experience! read more

Don and his team came to our home twice to install new light fixtures and remove non-compliant wiring. They were very efficient, professional, friendly, and responsive. They helped us triage some really crazy wiring that the prior owner had installed, put up 3 ceiling fixtures - one of which was fairly complicated as it was at the top of a stairwell and involved lots of very delicate porcelain, installed a new breaker box, and did a great job overall! I really appreciated that their wiring work was clean and that they swept and mopped up after themselves, too. I would absolutely ask them to come back for any future electrical work that we needed. read more

I can't say enough great things about Don and John. They are honest, thorough, and resourceful. They came out to give me an estimate on a job that could've been very labor intensive and expensive. They took the time to look around and problem solve. After playing out a few ideas they found a simple, cost-effective solution. After making a quick trip to the hardware store they came back and did the job right on the spot. Thank you! read more

Don and Nick did an awesome job installing new lights in our kitchen and bathroom and even changed them to LED. They provide a very effective, efficient , and professional service. They are super friendly people who they know what they are doing. read more