Great service at a reasonable cost. They did a great job and I will be using them again.read more

I contacted Joseph Rose plumbing in Durham, North Carolina about three plumbing problems I was…read morehaving. They scheduled to come by my house at 1 PM on Monday. By about 1:45 they had not arrived. I called the company, but no one answered. I left a phone message. I was called back in a couple of hours and, and the secretary/scheduler informed me that the job they were on was taking longer than expected. She then asked me if they could reschedule for tomorrow. I stated that that was not convenient for me. I finally relented and agreed to meet them on Tuesday. If I recall, the one technician was about 30-45 minutes late. She informed me that she had not been told about fixing the lack of shower hot water or about cleaning the mold out of our faucets but had only been told about cleaning the water heater! She arrived and started to flush the water heater. She then informed me that her new water pump that she needed for that job was defective and kept tripping the circuit breaker. She asked me if she could come back the next day at 8:30 AM! This was early for me in terms of usually sleeping longer, but I agreed in order to get the ordeal finished. She came with a young helper, and they completed the work. Rose appeared to be competent and, furthermore, she communicated well with me which was an appreciated change from her handler/scheduler. She and I talked about the benefit of the whole house water filter. She stated that she would get some information and send a proposal. That never happened. As you can gather, there are two significant problems with Joseph Rose plumbing, according to my experience with them. One is the absence of adequate and efficient communication, and the other is a lack of follow-up on what they say they will do.

contacted FullStack to unclog toilet and check on odor from master bathroom sink. Appointment made…read moreand after a 4 hour wait, Full Stack called and cancelled saying they were too busy. They made another appointment for the next day. They called prior to the time for second appointment and called to cancel again. WOULD NOT recommend this company as they are irresponsible and not worth any wait. Don't bother with FullStack!!!!

Jeff from Full Stack came this week (June 2025) to replace my AO Smith 50-gal natural gas water…read moreheater and also installed an expansion tank. The installation was extremely well done (much better than the job done previously by a different firm). Jeff was pleasant and explained a great deal as the work proceeded. I am a return customer (they came out to fix a toilet, also well done) and will use Full Stack in the future. Good to have a local company that does top-notch work!

Update: We hired Jayk's again for repairing a sink's valve and installing a new faucet. The…read moregentleman who showed up was quiet, competent, and efficient. He installed the sink and went on his way. The charges were very reasonable for the work. And that's when I became a total idiot... I noticed cracks in the sink's bowl. I called Jayk's. The person asked for a snapshot of the problem. I sent it and (honestly) said I didn't remember if there were crack that large before. A minute later Jayk's sent me a photo of the pre-work sink. Yep... there were the cracks. I apologized profusely and they were cool about it. Apparently the old ugly faucet was all I could notice. So...yeah...I'm a dummy who has become too used to contractors creating as many problems as they fixed. Not Jayk's though - they're great.

Jayk and his team were immediately responsive, communicative, prompt and offered a competitive…read moreprice for water heater replacement.

We requested urgent service due to a failed external faucet that was leaking so profusely that the…read morehousehold water had to be turned off. They came the same day they got our request. They called ahead to let us know of the time window and called again when the estimated arrival time was delayed. They listened carefully to the description of the problems - well they were here to fix one urgent thing, but there have been a few little things that needed attention less urgently...Nonetheless they listened carefully and worked efficiently to fix ALL of our problems. Max was knowledgable, attentive and efficient: a true professional.

They showed up on time to deal with what we thought was a serious leak that happened over a…read moreweekend. They were professional and easy to talk to, explained it well, and left the area clean.

I called with no hot water or heat. Mike was at my house immediately and managed to get my heater…read moreworking! Great guy and excellent service. Highly recommend!

I called for a stopped up toilet on one day, and the next day they sent a team to fix it. They were…read moreprofessional and efficient. They were also relatively affordable. I will be using them again!

I had a pretty good idea what was going on. When Clay showed up for the free estimate, he showed…read moreme the problem, what the solution was (buy a new shower head) and how (easy it was) to replace it. He then Jedi mind tricked me into getting some preventative maintenance that an actual plumber might be needed to do, which I agreed to. Noah showed up the next day, ahead of schedule and despite setbacks (having the wrong part) finished early. 5/7 - would recommend.

We woke to the sound of rushing water at 5am. Water heater had bad leak. Had to turn water off to…read morehouse. Called 4 other plumbers until we found one able replace water heater that day. Biggest challenge was it was located in our attic on third floor. It was such poor design in our house by original builder. Attic opening was not big enough for new going in and old one coming out. AJ and Tucker were great. Got us up in running that day. Worth every penny not to have to wait three days other plumbers quoted.

Pleasant plumbing pro, did a good job. New toilet works well! Will use them again for sure.read more

Very professional, they know what they're doing and were able to advise me about things that need…read moreimmediate attention vs what can wait a while vs the things that are just normal and not to be worried about. We bought a house and they replaced corroded joints, installed an indoor master shutoff, serviced our tankless water heater, replaced cheap corrugated drain pipes with pvc traps & pipes. Great communication and prompt service.

Recently I posted a frustrated review of Drain Express. While the complaints were all accurate,…read moreMr. Atkinson the owner contacted me two days ago (over two months since my first call to complain) and offered to pay for an hour of the second plumber's time diagnosing why my hot water was still so slow to heat. I appreciated it.

shaun and Drain Express are responsive and stand behind their work. I'd recommend them to anyone…read morewho wants an honest competent plumber.

Very disappointing. I needed a good plumber and I trusted this company. They came and looked at the…read morejob and it seemed like they would be great. But they kept putting me off and never would commit to actually doing the job. Very disappointing.

Asked Sparrow and Sons to come by and do two things. Work seemed fine when technicians left but…read moretoilet repair kit they used began to create problems. They were asked to use Toto parts, but I discovered the kit they used was Fluidmaster. Called to tell them that the toilet was not flushing properly and expected them to apologize and say they would make it right. Surprisingly, they said they would send someone but there might be charges. After 7 or 8 years using this plumber, I will be looking for another one.

I changed my review after the owner John made everything better. They really know how to take care…read moreof their clients.

Never heard back. Really need help but contacted twice with no help at all. Even if you are busy…read moreeveryone needs a call back event when you can not help.