So I was intrigued by an article in my August 2017 Consumer Reports magazine. The front cover…read morefeatured cutting the cord. I was interested since my bill for satellite was now double from when I subscribed to it exactly four years ago. The providers entice you with introductory offers that only last for a year or so. I read the several page article which was very compelling. It even estimated what you would pay depending on different options. A gal in my book club just cut the cord and suggested I look into doing the same. My daugher was in town for the weekend and I discussed my thoughts on cutting the cord and getting an over the air (OTA) antenna. I already have wifi together with HULU, Netflix, Amazon etc. She told me that she only uses an antenna together with her streaming apps. Therefore I started investigating what my options were. I wanted to replace my satellite DVR with another that would that would record at least 4 stations at a time and had enough memory to handle my recordings. I wanted the DVR accessible to my other televisions and wanted a mobile app to set and view my recordings from anywhere. I wanted the ability to stream Netflix Hulu Amazon etc. and I wanted an OTA antenna that would provide me with all the local stations and then some and would not be obtrusive. I almost purchased an amplified indoor antenna but then decided to look into an outdoor antenna that would mount on the satellite mount. I researched an April 1, 2017 article in the Minneapolis Star and Tribune which also discussed the benefits of cutting the cord. The article featured an antenna distributor. I then went to Yelp to see if I could find reviews for antenna installers. There were at least two and I talked to both companies. After discussing my needs with John I decided to go with Cable Alternatives. John was extremely knowledgeable and could provide not only the antenna but the equipment and set it up for no additional charge and no additional cost to me as long as he provided the equipment. John was also very courteous and answered all my questions and concerns. He would make this very easy for me! He knew exactly what I wanted to accomplish and how to implement it. He thought the Tivo Bolt and Mini's were a great choice. I called my satellite TV provider and canceled the service a week out and scheduled John for the day that my service was terminated. John's installer Andrew is absolutely fabulous! He was at my house promptly at 9 o'clock in the morning on the day of termination. He installed all of the equipment helped me register for the Tivo service and equipment online and installed the antenna, TiVo Bolt DVR and my TiVo mini's for the additional televisions in the house. Everything was hooked up to my existing cable and linked to the wifi router. He got all the equipment working and showed me how to navigate the system. What a great guy! He is extremely personable and extremely knowledgeable! He indicated that he has done hundreds of these installations and he was very diligent in his endeavor. I have now enjoyed my first couple of days after cutting the cord and I love the equipment I love the installation I get great reception. I may miss a few cable channels but not the cost. I would highly recommend Cable Alternatives if you're thinking about cutting the cord with cable or satellite. Trust me since I have had one or the other for over thirty years and finally am not paying to watch my favorite shows on local TV.

The business appears to be shut down. I lfet two messages last week and one this week. No call back.read more

Terrible customer experience. Waited for over an hour to be helped. To be fair, store was clearly…read moreunderstaffed but there wasn't any communication from the workers. No designated order of who they would help. Tip to management, not that hard to create a line system (how about take a number)...For a technical company they operate as if in the stone ages. SMH I pity anyone who has to enter into their cave.

Very poor poor service from a Michael who claims to be the manager. I end going to Xfinity in…read moreBrooklyn Park and this young man explained everything and it made sense. That Michael doesn't have a clue of his job or customer service.

1. This service site can barely provide functioning services. I was instructed to return equipment…read moreto this location; they told me to go down the road to UPS instead to turn it in. You know it's bad when UPS tells you to keep all of the receipts of the equipment return for up to two years when Xfinity tries to charge you back for the equipment they receive and lose again. 2. Your staff at this location likes to sit around instead of standing at attention when customers arrive. They're more interested in what is on their phones than tidying up the store. 3. Their app is a joke. I could be experiencing connection issues, run the troubleshooter, and it tells me "everything looks fine" when I experience two disconnects during that testing. 4. Their global services do not disclose all fees. I was charged a $15.00 + tax hidden shipping fee and discovered it on my next month's billing. Then you waste even more time to get that issue resolved by going back into the app chat room. 5. They'll try to send a technician out to your address; the last one I saw was on 394 heading west and they nearly ran someone off the highway. Their team's response? "We take safety seriously! Please provide a photo of their license plate." Oh yeah, great idea! Going 55+ MPH to follow a dangerous vehicle and get a photo of their plate. Your services suck. Your team sucks. Your troubleshooting app is a joke; you must have paid someone a lot of money to give incorrect data for your company to use as leverage to promote other products.

If you want cell service do not go to Xfinity! I had them in the past and loved them, so I came…read moreback and it was a huge mistake! Once I received my phones via FedEx, I went back to the Ridgedale store and was told that only the person that sold me the phone would be able to help me activate them. I went back two days later and said person was still not there.... so I tried using the customer service line. I was able to activate the phones but they couldn't switch the phone number over until the next day and I set up the call to be at 10 am. No call came, so I called them. As I was getting off my ex's plan I had already given them account # and transfer pin yesterday. They said they weren't given that info... and had to get it again. Super frustrating...it's been two weeks and still working on this. Errrr

If I could give them a zero I would. Been trying to move service and need to talk to a customer…read moreservice rep., some times you can not do a chat. That's pretty much impossible. The automated system hangs up on you since it won't send you to where you need to go and won't transfer to an agent.

Terrible! They do not have customer service that speaks to one another. We have been scammed 3…read moretimes by them telling us that we have received a deal, promotions and discounts then to get a bill in the mail at twice the cost it is suppose to be. I'm at a loss and feel like a little fish at the beckon call of a big giant.

absolutely terrible. they drilled holes in my wall and yard and never completed setting up the…read moreservice. I've been working for almost a year to get my solution, but nothing. I'm very happy i canceled and recommend no one sign up.

US Internet Corp damaged our sprinkler system during a fiber installation and failed to repair it…read moreproperly. The leak caused our water bill to exceed $3,000. It's been over three months, and despite repeated contact, they still haven't reimbursed us -- yet they have no problem charging us monthly. As customers, we shouldn't be left paying for damage they caused. Unacceptable!

I've been really pleased with CenturyLink. I have had their service for two months so far…read more I moved into a new apartment in Bloomington which had a CenturyLink modem pre-installed. This was a fiber-to-the-home connection, complete with a fiber optic cable I could actually look at in the closet. When I activated the service, which was really quick and easy, I got about 50 Megabits per second over the modem's built in wi-fi router. When I wired my laptop directly to the switch, however, I easily got the rated 500 Mbps I was paying for in an online speedtest. Don't use the built-in wifi router. I purchased high quality Unifi equipment, and I easily get 4x faster speeds than I did when I only had the built-in wifi access point.

Much like many of the other reviews, I would leave ZERO stars if I could. Countless appointments to…read morehave our BUSINESS phone lines repaired, just for no one to show up after text and email confirmations. We also tried to ADD internet to our account, literally tried to give them more money, only for them to never show up...3 TIMES!! There is never a satisfactory answer as to why our tickets keep getting cancelled. Please, avoid this company if you have any other options.

1-Star Review I'm…read moreextremely disappointed with DirecTV's cancellation policy. I called to cancel my service, but because I did so after the new billing cycle started, I was charged for an entire month that I won't even be using. They do not prorate or offer any kind of refund, even if you cancel just one day into the new cycle. This feels like an unfair and outdated business practice that punishes loyal customers who are simply trying to end their service responsibly. Most modern companies offer more flexible and customer-friendly policies. Unfortunately, DirecTV does not seem interested in supporting its customers once they decide to leave. I would strongly caution anyone considering DirecTV to read the fine print and be very careful with their billing cycles. I won't be returning as a customer, and I will be sharing this experience with others.

We decided to finally cut the cord. I called Directv to disconnect immediately. I was told they…read morecouldn't disconnect until the end of my billing period, which is 10/5/25. I asked how I could do that as the billing cycle started a week ago and I didn't received the bill until yesterday. I told them they were forcing me to watch there service. I was told I should have canceled sooner. I was told where I could file a formal complaint, but was unable to find it. When I went into my account, it shows that I can use Directv until 9/26/25. Now I lost 10 days of service but expect me to pay the full amount.