We have had fiber service for 18 months now. Only one outage for a few hours- and they emailed ME…read moreto tell us about it! The router they give you is crap- I purchased a NETGEAR Nighthawk X4 AC2350 and have had perfect wifi speeds all over my home since. I get 100 Mbps speed for $48 with tax. I have 6-8 connections going at once (including 2-3 streaming HD AppleTV's) and never a lag or buffer. I use the Speedtest app on my iPhone to check my wifi speeds, and it always comes up as download speed of 103-108 Mbps The install was a bit annoying, but nothing like Comcast, and the staff are very friendly and responsive.

Do not get internet here. They sent the collection agency after me for $220 after I left them…read more Place is a whole scam and more. How you gonna ask for a bill 1 year later ? Clown asses work here!

Thanks for finally helping me get my service disconnected and the router returned. By phone it was…read morehard because no one was able to connect my account to the device I had been using. Shoutout to Josh and jasper for quickly addressing the problem and getting the return handled. The store has a check in screen when you enter but it was nice the manager got me checked in right away there was a bit of a wait but that's to be expected Friday afternoon.

We switched because this store manager Gabino and rep Josh promised us no fewer than 3 separate…read moretimes that our lines would be $25/line for 2 years. Go into another store a week later and told, no, they are $40/line. Call Gambino DIRECTLY and are assured, it just hasn't settled yet. It will be $25/line. Fast forward to yesterday when all of our service was cut off for non payment of a $400 bill!? Liars. Thieves. Gambino and Josh are just that. Lied to make a sale and now I'm on the line for it. Try calling that store! I dare you! it's an 800 number and you cannot get anyone on the phone and conveniently, Gambino is out on vacation. So I'm left now to write a bad review for them wherever I can. Now I have had to spend hours of my time talking with incompetents on the phone who weren't there originally so cannot help anyway. It's all heresy now and I'm sure that I'm screwed but don't believe this store! All they want is the sales and will say anything to get them. LIARS!

Great speeds and excellent customer service. Can't recommend highly enough over other services.read more

From the owner: Fiber Internet Service Providerread more

The internet speeds are really good as promised. You wouldn't get such good speeds for this price…read more The 2 stars are just due to reliability. This is August and already this is the 4 day this year where we haven't had internet for whole 24 hours. Outages impact whole apartment complexes and not just 1 home. With Covid and WFH, this wasn't expected. I would pay a few $ more for more reliable connection.

Okay, so I agree at first that they are a pretty good deal but after using them for a while and…read moreespecially their customer service, I mean, between them and comcrap, it is crap A or crap B. I had been using them for almost 5 years and then one day I got a complaint that said I was "attacking other computers". Now I am a computer and programmer but I am also highly ethical about it and find hacking for malicious purposes utterly reprehensible. So after the accusation I searched my network top to bottom, checked for malicious programming, rootkits, Trojans whatever and found nothing. So I thought nothing of it but I became suspicious about it. Then I started using a vpn and I got another complaint, this was a dmca. I thought this odd that they were able to tie a dmca to my ip when I am using a vpn and not downloading things. So I went on, tightened security, checked all computers and did a reformat of every computer well then I got another apparently. They did not notify me, they just cut my service off at home. The first communication from them was that they cut off my service after I was forced to contact them. They said I had to call in to talk to them. Next they locked my account so I could not remove my credit card number so they could continue to charge my cc while not giving me service. So then I called in angry. The first guy said I had to talk to customer service and he would put me on hold and transfer. 30 minutes later no one so I hung up. Called in again, this time the phones are unable to transfer me but someone would call back....they never did. Then I called in later, this time they cut me off because I went to a website they did not approve of so they cut me off and I was supposed to get called back and again they did not...and still they have no problem charging my credit card. Even worse now, they have changed their story 5 times about why they cut off my service. They will not give me service nor will they give me my money back nor will they stop charging my credit card so yeah...crap A or crap B!

Cody was amazing in answering all of our questions regarding our internet services. He gave us his…read morebest recommendations to help us with band speed. Highly recommend calling this company and ask for Cody! Amazing! Thanks again

Barb was fantastic with helping me select a service and plan for myself. She made it easy to…read moreunderstand all my options and pick the one best for my needs. I knew going to her would be the best option since I manage a resident building in St. Paul. Barb has gone above and beyond for our new residents and finding them the best deals! I highly recommend going to her first rather than doing the comparison shopping on your own, it's so worth it!

This internet provider is reliable, will make sure you are satisfied!! I'm so glad I signed up for…read moregateway fiber

I made the decision to get Internet from Gateway in October of 2025 (one of the earlier customers…read morein my area as they just hooked up to the neighborhood), and I wouldn't recommend others in doing the same. The internet is typically decent, although I have had more moments of being offline than I did when I had CenturyLink in the past (but I figured I was upgrading with Gateway, right?). However, the customer service is pretty garbage, and I regret switching to Gateway as a result. My main issue was with the cable they placed in my yard. In doing so, they cut part of my irrigation line (which they admitted to doing) but refused to acknowledge that doing so caused damage elsewhere to my irrigation system. They offered to pay for some of the damage, but not all. You also have to deal with their subcontractor when dealing with installation problems which is simply annoying (Subterraneous is FAR worse). Gateway just refused to try and help. I have other irritants with Gateway, but ultimately I'm frustrated I made the decision to use this company for my internet. **Im writing this review because my wife would have been (rightfully) added many more complaints. Unless you don't have internet access, just stick with what you have or go with somebody else in your neighborhood. They'll be nice until they have an issue to deal with and then they'll ignore.

No way to speak to a person if your working 8-6 M-F Thats there hours…read more They have 24/7 chat which is a joke and couldn't fix my internet connection. No internet for a week asked to cancel on the day I lost service no can do! Person on chat gave me a phone # showing you could call on Saturday from 8-11 A.M. not open after hours! Run far away from this crappy company. If you're in Minneapolis go with US Internet 24/7 live person no 50 questions before speaking to a human and the human speaks perfect English go figure!

Wow. Horrible costumer service Waited 45 min w no help…read moreJust to get an balance on my account. Was told I'm not authorized. Just week prior I change services They are useless. Will look for new internet provider

I only saw filtered reviews of this company so I thought I would add my 2 cents worth…read more I have used the customer service several times and it is excellent. There are actually people on the other side that you can deal with right there and now. I was a usfamily.net customer for my email and internet for YEARS and then they joined up with Velocity. Still great service (I don't have a landline ...just the internet at home). I would have given them 5 stars because I am not sure if it is my computer, modem or them but my internet is not all that fast....I wish it was but I don't need it all that much at home when I have it here at work. I highly recommend them for service. They have always been sincere and helpful. Even with my Mom...if she ever had issues they were very patient with her. :) and solved her problems.

I had usfamily.net for years while living in Minneapolis. When I moved away in 2003, I continued…read moreto use them for my email service. I LOVE their spam filtering capability. While friends of mine have "free" email (gmail, etc) they're plagued with spam. USFAMILY beautifully filters enormous amounts of it. I can still view it if I choose, and when I do view it, I'm always blown away how much crap they've save me from. The very few times I've needed assistance, a live person is ready and willing and solves my issues quickly. Definitely worth the few dollars it costs me per year!

See the link below for what Lelch feels is $1,000 worth of work…read more My basement already has Cat-5 wired throughout it and I wanted it to be connected to the internet. The rep showed up and looked at the jacks in the walls, saw them going into the utility room (into an outdated cat-5 switch) and determined that another rep should come out to "set it all up". I then get an email with a bid of $675 and although I felt that was high, I told them to go ahead. Another rep came out, cut off the ends of the already wired cat-5 cords, put ends on them, put them into a switch, and placed them in what I was told as a "compact" box that would make it look nice. They then tested the connections and were on their way. The next day I get a bill for $980 and come to find out every visit, regardless of work, starts at $150 and for that first "consolation" (which was the tech and I speaking for 45 minutes and the rep offering to put two covers on two outlets) costed me $335. Well that was news to me and I was not once told anything about that. The actual box that is supposed to make this whole project, "look nice" is huge, unnecessary, and actually makes it look worse. Then the rep just puts the modem on top, leaves all the old stuff still on the wall, and was done. If you feel that the value added work of testing the cat-5 connections already in the house, cutting the ends off of the preinstalled cat-5 cords, putting ends on them, plugging them into a switch, and then placing the switch into a huge unnecessary box is worth $1,000 to you, then you will get what you paid for. What a joke https://imgur.com/a/f2dzg1Y

My installation experience, product experience (excluding the Control 4 remote), and suppprt/help…read morefollowing the installation have been solid from the entire Lelch team. To be candid, the Control 4 experience is hands down the single component preventing me from giving five stars. The experience with this device has been a challenge. I would highly recommend Lelch for their customer first approach. I would urge you to consider what exactly you're looking for out of a universal system and evaluate whether the Control 4 unit is best for your needs and design.