I had an internet connection problem. I happened to be lucky to get Amanda H. on the other end of…read morethe service call. Amanda is a kind, calm and competent customer service professional. Not only did she quickly resolve my issue she stayed on the line with me while I rebooted the system and did a systems check. I work in retail and know how difficult the customer service industry can be...for both sides. I have to admit my immediate surprise that Amanda had excellent communication skills, including but not limited to her clear and concise enunciations. Honestly Amanda H. could get a job in professional Voice-Over work. Her sweet demeanor and knowledge were very much appreciated. Great Job Amanda H. You should get a job on TV. Thank You. Terry F.

We have had fiber service for 18 months now. Only one outage for a few hours- and they emailed ME…read moreto tell us about it! The router they give you is crap- I purchased a NETGEAR Nighthawk X4 AC2350 and have had perfect wifi speeds all over my home since. I get 100 Mbps speed for $48 with tax. I have 6-8 connections going at once (including 2-3 streaming HD AppleTV's) and never a lag or buffer. I use the Speedtest app on my iPhone to check my wifi speeds, and it always comes up as download speed of 103-108 Mbps The install was a bit annoying, but nothing like Comcast, and the staff are very friendly and responsive.

Thanks for finally helping me get my service disconnected and the router returned. By phone it was…read morehard because no one was able to connect my account to the device I had been using. Shoutout to Josh and jasper for quickly addressing the problem and getting the return handled. The store has a check in screen when you enter but it was nice the manager got me checked in right away there was a bit of a wait but that's to be expected Friday afternoon.

We switched because this store manager Gabino and rep Josh promised us no fewer than 3 separate…read moretimes that our lines would be $25/line for 2 years. Go into another store a week later and told, no, they are $40/line. Call Gambino DIRECTLY and are assured, it just hasn't settled yet. It will be $25/line. Fast forward to yesterday when all of our service was cut off for non payment of a $400 bill!? Liars. Thieves. Gambino and Josh are just that. Lied to make a sale and now I'm on the line for it. Try calling that store! I dare you! it's an 800 number and you cannot get anyone on the phone and conveniently, Gambino is out on vacation. So I'm left now to write a bad review for them wherever I can. Now I have had to spend hours of my time talking with incompetents on the phone who weren't there originally so cannot help anyway. It's all heresy now and I'm sure that I'm screwed but don't believe this store! All they want is the sales and will say anything to get them. LIARS!

Great speeds and excellent customer service. Can't recommend highly enough over other services.read more

From the owner: Fiber Internet Service Providerread more

I'm legitimately upset that this company doesn't offer their services in my area. Xfinity is…read moreallowed to run a monopoly here and I have to pay ridiculous prices, be hit with hidden fees, secret price hikes on my bill every month, and I have to put up with them because they're all we have available.

The internet speeds are really good as promised. You wouldn't get such good speeds for this price…read more The 2 stars are just due to reliability. This is August and already this is the 4 day this year where we haven't had internet for whole 24 hours. Outages impact whole apartment complexes and not just 1 home. With Covid and WFH, this wasn't expected. I would pay a few $ more for more reliable connection.

Barb was fantastic with helping me select a service and plan for myself. She made it easy to…read moreunderstand all my options and pick the one best for my needs. I knew going to her would be the best option since I manage a resident building in St. Paul. Barb has gone above and beyond for our new residents and finding them the best deals! I highly recommend going to her first rather than doing the comparison shopping on your own, it's so worth it!

Cody was amazing in answering all of our questions regarding our internet services. He gave us his…read morebest recommendations to help us with band speed. Highly recommend calling this company and ask for Cody! Amazing! Thanks again

This internet provider is reliable, will make sure you are satisfied!! I'm so glad I signed up for…read moregateway fiber

I made the decision to get Internet from Gateway in October of 2025 (one of the earlier customers…read morein my area as they just hooked up to the neighborhood), and I wouldn't recommend others in doing the same. The internet is typically decent, although I have had more moments of being offline than I did when I had CenturyLink in the past (but I figured I was upgrading with Gateway, right?). However, the customer service is pretty garbage, and I regret switching to Gateway as a result. My main issue was with the cable they placed in my yard. In doing so, they cut part of my irrigation line (which they admitted to doing) but refused to acknowledge that doing so caused damage elsewhere to my irrigation system. They offered to pay for some of the damage, but not all. You also have to deal with their subcontractor when dealing with installation problems which is simply annoying (Subterraneous is FAR worse). Gateway just refused to try and help. I have other irritants with Gateway, but ultimately I'm frustrated I made the decision to use this company for my internet. **Im writing this review because my wife would have been (rightfully) added many more complaints. Unless you don't have internet access, just stick with what you have or go with somebody else in your neighborhood. They'll be nice until they have an issue to deal with and then they'll ignore.

1. This service site can barely provide functioning services. I was instructed to return equipment…read moreto this location; they told me to go down the road to UPS instead to turn it in. You know it's bad when UPS tells you to keep all of the receipts of the equipment return for up to two years when Xfinity tries to charge you back for the equipment they receive and lose again. 2. Your staff at this location likes to sit around instead of standing at attention when customers arrive. They're more interested in what is on their phones than tidying up the store. 3. Their app is a joke. I could be experiencing connection issues, run the troubleshooter, and it tells me "everything looks fine" when I experience two disconnects during that testing. 4. Their global services do not disclose all fees. I was charged a $15.00 + tax hidden shipping fee and discovered it on my next month's billing. Then you waste even more time to get that issue resolved by going back into the app chat room. 5. They'll try to send a technician out to your address; the last one I saw was on 394 heading west and they nearly ran someone off the highway. Their team's response? "We take safety seriously! Please provide a photo of their license plate." Oh yeah, great idea! Going 55+ MPH to follow a dangerous vehicle and get a photo of their plate. Your services suck. Your team sucks. Your troubleshooting app is a joke; you must have paid someone a lot of money to give incorrect data for your company to use as leverage to promote other products.

If you want cell service do not go to Xfinity! I had them in the past and loved them, so I came…read moreback and it was a huge mistake! Once I received my phones via FedEx, I went back to the Ridgedale store and was told that only the person that sold me the phone would be able to help me activate them. I went back two days later and said person was still not there.... so I tried using the customer service line. I was able to activate the phones but they couldn't switch the phone number over until the next day and I set up the call to be at 10 am. No call came, so I called them. As I was getting off my ex's plan I had already given them account # and transfer pin yesterday. They said they weren't given that info... and had to get it again. Super frustrating...it's been two weeks and still working on this. Errrr

I only saw filtered reviews of this company so I thought I would add my 2 cents worth…read more I have used the customer service several times and it is excellent. There are actually people on the other side that you can deal with right there and now. I was a usfamily.net customer for my email and internet for YEARS and then they joined up with Velocity. Still great service (I don't have a landline ...just the internet at home). I would have given them 5 stars because I am not sure if it is my computer, modem or them but my internet is not all that fast....I wish it was but I don't need it all that much at home when I have it here at work. I highly recommend them for service. They have always been sincere and helpful. Even with my Mom...if she ever had issues they were very patient with her. :) and solved her problems.

I had usfamily.net for years while living in Minneapolis. When I moved away in 2003, I continued…read moreto use them for my email service. I LOVE their spam filtering capability. While friends of mine have "free" email (gmail, etc) they're plagued with spam. USFAMILY beautifully filters enormous amounts of it. I can still view it if I choose, and when I do view it, I'm always blown away how much crap they've save me from. The very few times I've needed assistance, a live person is ready and willing and solves my issues quickly. Definitely worth the few dollars it costs me per year!