I was used to leasing or purchasing a vehicle every two years for the last twenty years. because…read moreof that I've dealt with quite a few sales representatives from the various auto dealerships where I either leased or purchased a vehicle. I met Oscar Perria at Lakeshore Chrysler, Jeep, and Dodge. He wasn't my salesperson, but he helped me more than anyone I have ever dealt with. He helped me with everything I needed without receiving a penny for his efforts. The Jeep I initially purchased did not have some of features I was used to, so I committed what thought was a mortal sin in the car business. I traded the car that I purchased in for a newer updated version just a month after I purchased the 2025. With Oscar's help, he, and AJ Delaneuville, the finance manager, fixed the error I made, painlessly and affordable. As I said earlier, Oscar Perria is the best salesperson I have ever had the pleasure of working with. He's extremely knowledgeable about the vehicles they offer. HIs professionalism, along the knowledge he provides, goes a long way towards making you feel comfortable with making your purchase of a new vehicle. He does it all without adding any pressure. He has also been helping ever since my purchase. I'm not sure about anyone else, but every time I purchased a new vehicle I had to go through a period of learning. Before Oscar, I was left to learn on my own. Now that I have Oscar I feel really comfortable knowing that all I have to do is call him and he re-walks me through everything. So, do yourself a favor. If you are interested purchasing a new vehicle, you will not find a better sales representative than Oscar Perria. Do not run the risk of purchasing from just anyone. Let the dealership know you want to speak with Oscar.

My experience with Lakeshore Jeep in Kenner has been extremely disappointing and has fallen far…read morebelow the level of customer service I expected when purchasing a brand-new vehicle. During the sales process, promises were made regarding customer support and service after the purchase. Unfortunately, once the sale was completed, those commitments seemed to disappear. When issues arose that required dealership attention, instead of taking responsibility and assisting their customer, I was told to bring my vehicle to another dealership for service. As someone who purchased their vehicle directly from Lakeshore Jeep, I find it unacceptable that they would not stand behind the product and services they sold. Communication has been equally frustrating. Numerous phone calls have gone unanswered, and messages have not been returned. This forced us to take time out of our day and drive to the dealership in person simply to get answers. What made the situation even more frustrating was arriving to find employees sitting behind their desks with little customer traffic, yet apparently unable or unwilling to answer the phone or return calls. Customer service should not end the moment paperwork is signed. Purchasing a new vehicle is a major investment, and customers deserve honesty, accountability, and support throughout the ownership experience. Instead, we have been met with poor communication, a lack of follow-through, and an unwillingness to fulfill commitments that were made at the time of purchase. I rarely leave negative reviews, but I believe potential customers should be aware of the level of service they may receive after the sale. Based on my experience, Lakeshore Jeep has not earned my trust or confidence, and I would strongly encourage others to carefully consider this before doing business with them.

Fantastic service and the process was seamless. I love my…read more2019 Honda Accord I got from them. Definitely recommended.

Made an appointment to buy my 3rd car in 4 years... truck was sold without calling or texting me,…read moreand the car I wanted was being serviced. I had cash in hand and the salesman I had an appointment with wasn't even there. Darren has the audacity to try and show me cars he had available and refused to give me the owners number! Never again!! Paying cash to an owner! I drove 30 miles to waste my time and money!

I've yet to have my car for a good 6 months. Not to mention when I first bought it, 2 days later it…read morehad to go back and was kept for a month +. Then after that, had to keep bringing it back. It's like nobody understood how if you know, check everything the first time, I wouldn't keep having issues with this car. It's really giving lemon at this point. It's annoying and ridiculous for someone who simply wants a reliable car. Not a boat load of problems.

The short is I bought a vehicle from Premier Kia in Kenner in June 2024 and to date the vehicle has…read morebeen "serviced" by Premier Kia including being sold the vehicle that belonged to their sales manager but I found out after purchase had open safety recalls with the turbo motor and oil leakage and their sister lot Premier Nissan which allegedly replaced the motor and the turbo motor that was included in the safety recall and allegedly fixed by Premier Kia after the purchase, I am still have mechanical failures and safety issues. I have only been able to use the vehicle for approx. 4 months since the date of purchase due to mechanical and financial issues.

brought a car Saturday checked engine light came on after i left they told me nothing was wrong…read morewith car please do not go to this place they told me they would swap my car then turned around and said they can't do anything on top of that they called the cops and cops told me they get called there very often

never buy a car from this place we brought a 2012 hyundai sonata hybird for my grandaugher 16…read morebirthday. the next day went to get oil change and was told that their was something wrong with the tramission. this car is a lemmon. call the delarship and was told that the owner will not call any customers back and there is nothing they can do to help us with the car. we had to make an apptointment with the hyundai place they will be the only place to look at the car the first available date that we can bring the car is september 12,2024. so now my grandaugher birthday gift and can't even drive her car. bad delarship will not do anything to help. so never go there an buy a car they will not do anything to help and the owener will never get involved.

They took care of me from start to finish. I brought my car in for an oil change and was seen right…read moreaway. The shuttle service dropped me off at home, which was very convenient. The only reason I didn't give 5 stars is because the shuttle seemed to forget to pick me up once my car was ready and I had to call several times to check in. Eventually, they just dropped my car off to me, which I appreciated, but better communication would've made the experience perfect.

I brought my X7 in for repair of the AC and a routine service I received my car back dash…read moredestroyed; the leather was not arranged back the way I had dropped it off. It was rolled up along all the edges with the underlying foam padding visible, now a hole in the leather on the dash and one of the workers thinking that they were going to throw it away I believe, wrote trash in the leather. When I inquired about them repairing the dash that they destroyed, they said that it was my problem and that I could pay to repair it. I told them that I didn't put a hole in the dash and that I didn't write "trash" in the leather.

I visited Best Chevrolet yesterday in search of a new SUV. I was paired with Carol, a friendly,…read moreupbeat, knowledgeable salesperson. She helped me narrow down the vehicle that best suited my needs and we went for a test drive. She welcomed my questions and gave me all of the info I needed. I ultimately decided that the Chevy wasn't the car for our family - I wasn't crazy about the interior trim packages - but Carol certainly did her best to make me happy. She followed up after my visit to make sure we hadn't missed anything. Great experience even if I didn't buy from the **Review Update** My mother in law locked up two of my seatbelts by wrapping them around a piece of furniture I was picking up from her and delivering to my brother in law. No good deed. The wonderful folks in the service department worked their tails off to get the belts free and working again. They then noticed my leaky taillight and I mentioned that one of my speakers went out recently. They took my car back to begin the repairs immediately. I'm under warranty so no cost to me - I'm on cloud 9. I can't say enough good things about the staff here.

Purchased a vehicle 8 months ago and had nothing but bad service…read more Lied to by the sales manager saying the "part is on order." He never ordered it even though he told me he did 4 times over 6 months that it was on order. He never followed through on any of the concessions he offered in the sale. Lied to by the GM when he said "I'll call you back today and we'll make it right." Never heard back. Lied to by the Sales Rep who said it's a 1 day repair MULTIPLE TIMES. They even said that afternoon that it would be ready in a couple hours. Went to pick it up and they said "oh it won't be ready until tomorrow." "No, we don't have any courtesy cars." "We would have to call the warranty company about a rental car" (but they never offered to actually call). "We can't bring you home because it's too far" I live 16 minutes away. Don't waste your time with them and go to someone who has an ethics code or actually wants your business.

We are actively looking for a Lincoln Navigator. A 2023 to 2025 with less than 50k miles. Colors…read moreand options are negotiable. We drove 3 hours to see a Navigator that this dealership said they had. When we called to make sure it was still available, the sales douche we got literally said it's not here and said it would be there Monday and hung up on us. There were 3 or 4 of the Navigators they supposedly had that we would have purchased, but we specifically asked about the one we were most interested in first. 60,000 dollar purchase blown up because your sales people are a$$ holes.

I want to thank y'all again for another smooth Lamarque Ford experience. My wife finally got the…read more Heritage Edition Bronco she wanted. She happened to see it on a dealer post and loved the color. We went in the dealership the next morning and Jade (again) made the process painless for us. After settling on a price, Jade and Jason completed the necessary paperwork and we were on our way. Anyway thanks again!!!