I had a very difficult and prolonged experience with the service department at Paretti Mazda that lasted nearly three months before it was finally resolved. I originally brought my 2019 Mazda CX-5 in for drivability issues and a check engine light. I was told the Mass Airflow (MAF) sensor needed to be replaced and paid for the repair. Within days, the same symptoms returned. After continued problems and additional diagnostics, it was later determined that the actual issue was within the EVAP system (purge valve and evaporative canister). Those repairs were eventually completed under warranty. The most frustrating part of this experience was the lack of urgency and communication while my vehicle remained unreliable. This situation impacted my ability to work and required constant follow-up on my part. I ultimately had to escalate the matter through Mazda Corporate, the BBB, and the Louisiana Attorney General's Consumer Protection office before meaningful progress was made. While the dealership eventually reimbursed the earlier repair and fixed the EVAP system, it should not take months and multiple outside complaints for a customer to receive proper resolution. The vehicle is now running correctly, but the process to get there was unnecessarily stressful and time-consuming. All documentation related to this situation including repair orders, diagnostic reports, and correspondence with Mazda Corporate, the BBB, and the Louisiana Attorney General's Consumer Protection Section has been retained. read more

Purchased my SUV last year with Ms. Laura Salas last year & it was a very nice, smooth-sailing experience. She was very helpful & was not pushy at all about making any final decisions with purchasing the car. My car was in need of a maintenance per the pop up notification on the dashboard, so I scheduled an appointment online with the user friendly website Mazda has to offer. Fast forward to my first maintenance with Mazda Paretti, I pulled up to the shaded area for service, got out of my car and told them I'm here for my first maintenance. The guy at the front desk, I believe Landon, was very welcoming. It was my first free oil change & the waiting area was comfortable, there were snacks and cool beverages. They finished everything within an hour & didn't push me to get extra services done. He pulled the car around to the front & to my surprise, my car was thoroughly washed and cleaned. My floor mats were washed and the interior was vacuumed. It's been a while since I've received any maintenance, so this was really pleasant to see. I hope the next few visits are like the first. Thank you Mazda Paretti! read more

I've been a faithful Mazda guy for a few years now. But what most impresses me is the Paretti Mazda Family. That team over there, I swear there customer service is second to no one. I think I am more of a Paretti fan than a Mazda. On my most recent experience, I had the pleasure of having Justin Elzy as my salesman. This man knows the details and schematics of every product he is selling. He's patient, kind, knowledgeable, and not overtly aggressive. He listens to what your needs and use of the vehicle will be, and gives you the best options and trim package. Justin is most definitely Five Stars. read more

Paretti Mazda - Car Dealers Near Me - Metairie, Louisiana

I've been car shopping for my son's first car and have not had much success. I landed on the Mazda cx5 and went in to see..I was immediately impressed with the whole staff and my salesperson Keenan was amazing!! From each test drive to keys in hand!! We had fun and he got me a great deal - with the Paretti Pledge!! read more

Paretti Mazda - 2016 Mazda cx5 - Car Dealers Near Me - Metairie, Louisiana

Brought my CX5 in for an oil change last Friday. Landon Curtis handled my service. He could not have been more professional, and easy to deal with. He explained everything to me and kept me informed throughout the one hour process. I have never experienced anything like this with any local Honda or Toyota dealerships that I have used for service before. Great job Paretti, I hope you keep this guy around. Andrew read more

I've been noticing they've been understaffed lately, however I really appreciate the people who are working the job of two if not three. the only reason for the 4 star is wait time read more

Service department damaged my new CX-50 and denied responsibly. Their tech damaged the engine splash guard while removing the oil filter cover. Brought it in and they wasted 2.5 hours of my time just to tell me the manager "walked out" and it's not covered under my warranty and they aren't liable. I like my Mazda but do yourself a favor and shop somewhere else if you expect competent service. read more

Came in to check on 2 vehicles with my wife and baby. From the get go Nick was very professional and welcoming. Nick was an amazing salesmen, he was very calm and receptive to our needs. He was incredibly knowledgeable about the vehicles we were looking at and gave us wonderful service. He should be very proud of his customer care. Get this man a raise! Very happy with the CX-90 we purchased from him and Mr.Mike. Definitely recommend this place for your new car needs. read more

UPDATED REVIEW ON 23 SEP 2024 Fast forward 8 years from my last Paretti review in 2016, it's now 2024, and I am in the market for a new car for my wife. To be honest, the Mazda's were not her first choice for her new car, and you know the saying; "happy wife, happy life", so we test drove the vehicles she was interested in. However, before deciding to pull the trigger on her first choice, I told her to just go look at the Mazda's. As per my last review, I helped negotiate a deal on a Mazda 3 for my uncle. Therefore, I called General Manager Troy Lyle, who was the Sales Manager at the time of my uncle's purchase, and he advised me that he remembered that deal. He is the General Manager now and told me he'd put me with a great team. And if I didn't feel I was getting the best deal, to call him back directly. Shortly thereafter, I got a call from current sales Manager Mike King, who along with Troy, have decades of experience at Mazda. He stated he was going to have 'sales guide" John Worthington take care of us. John called me pretty quickly to see what we were interested in, which at the time was the CX-5 and CX-50. We made an appointment to meet with John and immediately upon walking through the front door, the dealership exuded class. Everything was well lit, we were greeted courteously, and the dealership was immaculate. A lot of time and attention went into this showroom, but I digress. The receptionist paged John to the front, and he greeted us both enthusiastically and courteously. The CX-5's we were initially interested in were a little smaller than our outgoing car, therefore we dismissed it without even driving it. We opted to test drive the naturally aspirated and turbocharged versions of the CX-50, which we really liked. John was a very low pressure (actually no pressure) salesman that answered all of our questions as we both drove each car on the test drives. He gave us some preliminary numbers and we told him we'd think about it. He said he'd call us back in a week just to check in (no pressure). Prior to his call, after doing a lot of Mazda research, we started to look at the bigger, more luxurious CX-90 and told John when he called that we'd like to test drive one. For the price of a loaded CX-50, we could get a larger, more luxurious CX-90, but with a few less bells and whistles. One we test drove it; we were hooked. Again, John was very informative and answered all our questions, including the dozen questions from my young son. He gave us a fair quote and we told him we'd seriously consider it. We told John wanted the best absolute deal we could get, and Sales Manager Mike King followed up with us and told us that the deal we were being offered was as good as it gets. I had done a lot of research and believed him, as everyone had been so professional and accommodating. The car we wanted in the color we wanted was at Paretti Mazda in Covington, but they brought it to Paretti Mazda in Metairie to make the sale. The finance Manager (Brett McSpadden) was off duty the day we purchased our vehicle, so Sales Manager Mike King was the finance manager that day. Mike was very informative but not pushy in trying to upsell us on anything we didn't want, and even told us things that we should not buy. We spent approximately one hour in finance before the deal was done and then John walked us through the actual delivery. John helped us with familiarization of the car as well as helping us set up the Mazda app on my phone. Before we drove off the lot, he told us to contact him or drop by for anything relating to the car. He even followed up a few days later to see how we were enjoying the car. We had a wonderful experience at Paretti and can not recommend them enough. If you are in the market for a new car, take a look at Mazda and ask for John Worthington. read more

Paretti Mazda New Orleans (Metairie) has the WORST service department I've ever dealt with. I had a 7:30 AM appointment on Nov 4th and was told the diagnostic would take half a day. My car has now been there 19 days and I STILL don't have it. My service advisor refuses to answer calls, even when she's standing next to the person on the phone. No updates. No transparency. No loaner. Nothing. I've spent $60 each way Ubering to work every day because they left me without transportation while I'm still paying a car note on a car they're basically holding hostage. They told me when the part arrived I would get my car the same day the part arrived on Nov 20th. Today is Nov 22nd -- STILL no car. This is beyond unprofessional. Management needs to contact me ASAP. read more

It's an okay dealership, and now that Mazda has a separate showroom and maintenance dropoff facility it's a bit better than it used to be. Honestly, the sales experience left a lot to be desired and they were trying to screw me over in every possible way which I guess should be expected from car salespeople but was still a bad start to my Mazda experience. Upon purchasing, my wife prefers to have maintenance done at a Mazda dealership and the service has been friendly but largely incompetent and overpriced. In the past 5-6 years my CX-5 has been flooded out 2-3 times (welcome to New Orleans...) and despite service to fix/clean/replace required areas the car still smells horrific when the windows are closed and obviously there's still an issue. After a flood in December 2023 I dropped my car off for service and could not get a useful update for about 5 weeks (only my insurance company could apparently get them to provide any information) until I told my insurance company I was done and the work was miraculously complete all of the sudden in late January after I had spent $1500+ on a rental during that time. Woo hoo! I took my CX-5 in for oil changes and checkups over the years and it left one time with tires so low on tread that my wife got stuck in Baton Rouge a few weeks later and had to buy new tires. Should I have checked the tread closer? Apparently, but the mileage was almost 20,000 miles lower than the tire warranty and when I've just taken the car to a dealership and nothing gets flagged you might think you're okay to drive a couple hours and not have the tire light come on or [God forbid] blow out on the highway. Apparently not. I have no plans to buy anything here again, and definitely not gonna get service here again. I pretty much expect car dealerships to be dishonest, but I briefly thought Mazda might be different. Proceed with caution, as with just about every other car dealership out there. read more

This is a really nice Mazda dealership with helpful and attentive staff. In my experience it is one of the nicest car dealerships in the area. They have an extremely clean interior space with very nice spaces for customers to view vehicles and to just sit down and enjoy a wonderful selection of coffee. They have an excellent coffee machine here that lets you select a nice range of different caffeinated beverages. They even have a gift shop with a good selection of Mazda clothing and other Mazda gear for the true Mazda fans. I'm rarely impressed by car dealerships these days but Paretti Mazda does demonstrate they operate at a higher level than much of the other competition in the area. read more

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I was so indecisive and changed my mind a million times, Justin Elzy (I think that's his last name) was very kind and considerate. If you go and want someone who's gonna make it as painless as possible. He also was working hard to get me the best deal possible. read more

Absolutely terrible service to begin with. "Paretti pledge" what a joke!!!! They screwed us over many times. Promised multiple times that they would trade our car for a comparable car to our cars value. We bought a "certified pre owned" vehicle and they didn't live up to any of their promises. The car has numerous problems over and over and again and refused to help us. Also when we went there to pick our car up for the 1000000 time, the lady at the front desk sticks the middle finger up at us as we're walking out. AVOID THIS DEALERSHIP AT ALL COSTS!!!!!! RUDE AND NASTY PEOPLE. read more

This dealership was amazing, the process was easy and fast. I'm happy I purchased my car here. The staff members were very kind and helpful. If you're thinking about getting a Mazda I would definitely go here to buy one. 20/10 would recommend this dealership. read more

I previously left a 2 star rating based on an experience I had over 3 years ago. Mr. Craig reached out to me personally to apologize and guarantee better service. Since that time Paretti Mazda and the entire staff has been exceptional. The staff has really gone above and beyond at times and for that I'm truly grateful. I have and will continue to recommend. read more

Avoid this dealership at all costs, especially if you get an instant price notification from cars.com! Tim Broussard needs a cram course in ethics, honesty, and professionalism. I wasted my time bringing my vehicle for a price with an APPOINTMENT. His used car inventory manager was NOT there and he knew zilch about the transaction. They NEVER contacted me with an offer the next day as promised. How's that for customer satisfaction?! I'm ecstatic Mercedes Benz got my business. Yep, the one in Covington. read more

This dealership expects you to pay the MSRP price and there is no negotiating with them. I initially told them "Do not screw me on the price" and that is exactly what they tried to do - so I walked out. read more

Worst service ever I bought maxda cx 30 in may of 2024. it has been in the shop at least six times and they say they are not able to fix the loud noise it has. it had brake problems, oil problems etc. They refuse to offer something comparable.This car is a lemon and I have talked to manager after manager. no one cares about the horrible service I had. Basically they told us they want to be rid of us and don't want to offer anything comparable. They sold us a lemon and now they don't want to honor the so called "ParettI promise ". I do not recommend this dealership to anyone. once they get your money they do not want to address problems with their cars they sell to you . Horrible experience. I have repeatedly asked to speak to Craig Paretti and they will never let me. I asked for him to reach out to me and they flat out refused. read more

Scheduled an appointment eight calendar days in advance for a manufacturer recall. Made the effort to drop the car off the night before, because I knew I wouldn't be there when they opened at 7:30 AM. I got a call at 9:30 that the part to be replaced was not in stock and my vehicle would not be ready for at least another day. Why did I make an appointment? Thank goodness I didn't plan to show up and wait for service! They also denied my request for a loaner. Picked up my car with no work done. If they can't have a common part on hand for a scheduled recall service, I'm scared to let them torque a bolt. The sad thing is that their mechanics are probably talented and underpaid, but the front end experience is so bad that I'll never know. Good luck finding the key drop. They told me I "didn't go far enough;" I walked around the place for 20 minutes and ended up hiding my key under a traffic cone. No kidding gonna drive to Houma or Baton Rouge to get my fuel pump replaced. Would not trust Paretti Mazda to replace my wiper blades. read more

I have never had a better experience at a dealer or auto repair shop! I take my vehicle here for inspections and the process is both predictable and reliable: (1) drop off my vehicle at the service area where I'm greeted by a friendly staff member. (2) Wait in the comfortable, large, and clean waiting area which feels more like the lobby of a nice hotel! Complimentary coffee, water, and snacks available! (3) Get a text notification with a full narrated video inspection of the vehicle and the option to approve or decline additional service options. As long as I live here I will never go anywhere else. Thank you for the prompt, friendly, and transparent service! Can't recommend enough. read more

This was my first experience with a dealership and Alex made me feel comfortable with the whole process! She was very responsive to texts and was so patient during the process. I couldn't have asked for a better saleswoman! read more

Paretti Mazda - Car Dealers Near Me - Metairie, Louisiana

Called the dealership up asked if they had a certain model. They did. Made an appt, tried the vehicle out. Asked them the price. Told them I would take it, that I had my own financing and I would be back by the end of the week. Have the papers ready. It was no high pressure sells involved. I showed up a week later with the check. And proof of insurance. Picked up the keys and drive off. For over a year I went once a month for an oil change. (I was driving a 1300 miles a week). Never had a moments problem. She still runs great and I will definitely buy here again. When it is time for a new vehicle read more

once again this place has far exceeded my expectations. I had my first oil change. I was greeted with a smile and friendly faces. they cleaned my car. offered me TV coffee snacks and water. They were fast and they are so sweet and competent. you cannot find any better service from any other dealership around. they are amazing and I will forever stick with Paretti. also I love my new car!!!! read more

I stopped into Paretti Mazda on my hunt for a new vehicle and was greeted by one of their sales associates, Will Daniels. He was happy to show me vehicles that met my family's needs. He was knowledgeable, kind and followed up with pricing shortly after I headed back to my office. He was respectful of my time and wasn't pushy. Although I won't be purchasing a Mazda, I want to put this experience into the universe. The customer service I received was top notch and the vehicles were nice. Unfortunately the vehicle in the class that I was checking out had a body style almost identical to the car I would be turning in as my lease is up. read more

We love you guys,? You've taken care of our family for years. We are forever dedicated to your biz and we esp love Ann who has always figured out what's needed with our car. We'll be forever grateful to y'all and appreciate you read more

From the moment I bought my cx9 from Ed to the service, everything is always great. The blonde female service agent is absolutely awesome. I'm sorry I forgot her name. She's so knowledgeable and helpful. I'm in and out quickly and today she helped me with key fob covers. Never knew they even made them. I highly recommend this place!! read more

I'm going to leave 2 reviews. John is a newer sales man he is amazing and had all of wants to give great service I appreciated him so much! We ended up buying at a 'Mazda in Baton Rouge NOT because of John. But some of his terrible co workers that lacked the care to and effort to help the deal work. They are poor role models for John. read more

The best car buying experience thus far in my 40 years. Ed Burrow is the perfect salesman: no pressure, extremely knowledgeable, will get you the exact vehicle you're looking for, kind, etc. I got the Kelley Blue Book value for my trade, no BS or attempts to lowball / rip me off. This is my first Mazda (2021 CX5 - Signature) and I absolutely love it so far. If you're looking for a new car and are considering a Mazda, Land Rover, or Jaguar, head to Paretti's and MAKE SURE to ask for Ed Burrow. read more

I do not know what type of person decided that people should sell cars in shorts. I cannot stand that. In addition, the staff is always so obnoxious. If you walk INSIDE for help, they are all just lounging back like they are running a retail store. They have to call someone else to help you with a key to look at the vehicles. Even if there are three of them throwing a ball at each other, none of them can be prompted to actually assist a person getting ready to spend 30K, they call a girl who looks like a receptionist to walk outside with you to unlock the door. I am not impressed with them. They missed a sale. read more

Paretti Mazda - Sign - Car Dealers Near Me - Metairie, Louisiana

Great dealership as far as dealerships go. Sales guys are nice and not pushy (see Henry). Finance department must be paid close attention to as per buying any car. Service (Ann) is great and I trust them to not sell services I don't need, prices aren't as bad as far as dealership prices generally go and they often have service coupons. Good overall team read more

Went to Paretti Mazda last July. I was adamant about purchasing a Mazda 3. I was able to test drive a vehicle that I was ready to purchase then and there. Upon getting to the negotiating point, the salesperson - an older gentleman - flat out lied, telling me that the MSRP was what the dealer had paid for the car, and thus that they could not and would not negotiate. I'm not an idiot. He obviously thought otherwise. I quickly replied that I knew that they did not pay MSRP for the car, and that I wouldn't be either. He refused to budge. I can't help but wonder if their willingness to take advantage was due to my parents speaking Spanish (and very little / poorly accented English). Whatever it was, we were obviously being taken advantage of. I walked right out and bought my car at Royal Honda. My advice is you do the same. No one has room for lying and bigotry while buying cars. I will never recommend Paretti Mazda to anyone after their horrible treatment. read more

Outstanding service department, Ryan Vucinovich was very professional and got me in and out quickly and at a very reasonable price. 5 stars

Timmie (salesman) is personable and helpful. I told him what I wanted and they were able to find something that worked. Even after buying the car easy to communicate. I recently relocated to Nola and wanted to find a dealership where I can make a good relationship -- so far, so good. Highly recommend. read more

I've moved to New Orleans about two years ago. I didn't buy my car from Paretti Mazda. However I have had my car service at Paretti Mazda three times. It's an old car. Every time I've taken my car for service at Paretti the service department at Paretti Mazda is outstanding! They are delightful polite professional and get the work done on time each time I've had to take my car for service. I've never had such great auto service at any dealership like I've received from Paretti Mazda. Just recently service manager Ryan helped me with the current service problem. Ryan was extremely helpful professional and saw to it that my car was properly cared for. I also love when I pick up my car from service it's been cleaned!! That's such a polite way to treat a customer. Look forward to doing business with Paretti Mazda again. read more

Just a quick comment about Paretti Mazda parts department. I called there this weekend for a part not realizing they were closed on Saturday. I left a message.. After the holiday, first thing in the morning, they return my call. In my opinion, that's a sign of good customer service. Next time I need a part for my car, I'm going to Paretti Mazda read more

I had a great experience with the Paretti Mazda's service department. Ronnie Fernandez was very accurate in his estimation of the cost of my repairs and the repairs were made in a timely manner. Mr. Fernandez also went above and beyond to make sure I was happy with the service I received. Customer service is a rare quality these days but the service team at Paretti Mazda clearly care about it. I have used many car service departments over the past 30+ years and Paretti Mazda is one of the best. Highly recommended. read more

I wrote a bad review on Paretti dealer on the purchase of my Infiniti G37 because as reported by Infiniti of Baton Rouge , the 122000 miles service was performed , but Paretti got the car from Infiniti as completed ;they were under the impression as i was the required service was done , Paretti called me and they were more than willing to work with me even thou it wasn't their fault . They went the extra mile to help me correct the issues and performed the maintenance for me on my Infiniti . I am more than pleased on the response from Paretti , they were professional, courteous and concerned . Timmy and Mr. Lyle helped me solved my concerns and wanted to be sure the car was in top shape before it left the lot . Thanks you Paretti , you earned a new costumer for life . Sergio read more

New mazda3! so i think this place does service that meets my expectations, and exceeds them. they will provide you with what you need, be upfront about offering more, but aren't pushing everything on you. i worked with cristina when i got my vehicle this past summer, and since then their service team has been friendly for my first oil change. read more

After having received my review I was contacted by Scott. Today they programmed and gave me a key to replace my lost one; free of charge. Scott was extremely friendly, quick and professional. While he had my car today, to program the key, he washed and fueled it which was a very nice surprise and gesture. read more