Excellent service !!!!!! They sold me a system for my 5 th wheel camp trailer unbelievable is all I can say they were very helpful with ideas on setting up my system The system sounds incredible read more

These people are absolute clowns. I brought my car in on three separate occasions just have the appointment canceled, told the parts weren't available or that they had scheduled my appointment in error. I should've trusted the overwhelming sentiment on their public disposition. read more

After I got my battery changed, my speakers decided to stop working. I tried everything I could to mess with it but nothing was working. Took it to Jason at audio express and he looked everything over, found the correct setting on my stereo, and it was fixed! In and out of there in less than 10 minutes. Very quick, helpful, and knowledgeable! read more

We went here to have remote start installed in my car earlier in the week. Audio Express is amazing! We had an appointment for 9am, and before 3pm we already had the vehicle returned to us. They have a sign up that let's everyone know that they don't do time estimates for this particular service since all cars are so different, but I was so happy to have my vehicle back before the end of the day! The gentleman who helped us at the end even took us out and showed me how to use the new remote for my vehicle. Overall, I would recommend Audio Express to all of my friends for their remote start needs. This company is very well versed on this matter, and it is well priced! Thanks Audio Express! read more

Glad to find this place and even happier after a great experience today. I was nervous after reading Micaela M's review but for me, it was smooth and quick transaction. Granted, my broker remote starter bracket was an easy fix but Josh was easy to deal with and I'm a fan of the shop now. I'd recommend doing your own research like I did but I'd go back for sure. In fact, I'm planning on going back in to have them hardwire my radar detector in my truck and car. http://www.audioexpress.com/renomap.html read more

-0 stars go somewhere else they are liars! I was given an estimate for 300$ I was getting 2 new front dash speakers. I set and appointment and pay in full drop it off the next day and when I go to pick it up they said " you don't have dash speakers!?!?!?" WTF is that I have dash speakers I called best buys audio department for a 2nd opinion and they said yes I called 2 other audio places for a 3rd and 4th opinion's and all say yes. So Audio express puts two speaker boxs in the back of my truck without my permission and wants MORE money! suck it audio express! You jam your fingers into my speakers snap the dash and then say I don't have speakers??? Look audio express (chris) you or someone you are responsible for made a mistake and broke my dash why you wont fess up and fix your wrong doing is beyond me but this is just bad business 100% read more

Audio Express - So he digs is fingers in snaps the vinyl and then tells me I don't have any speakers! - Car Stereo Installation Near Me - Reno, Nevada

I was in the market for a new stereo system for my car. I had a touch screen receiver in my car that was getting a little old and was going out on me. The first time I went there, I talked to a guy at the front, he seemed knowledgeable and showed me the models they had (went straight to the most expensive even though I told him my price range). I then told him again I was interested in the $400-$500 models and he took me to them and then proceeded to disappear. I found one I liked and was willing to spend the money right there for the receiver and installation. I asked another salesman if they had it in stock and told him I wanted it installed ASAP if possible. He then told me they only had one double din stereo receiver in stock for the entire store. So that day let's just say I didn't buy anything. A couple weeks later, I called them and was looking at a similar receiver and decided I'd call before I wasted my time going in. I asked them what they would charge to install a receiver and told them what model I liked. At that point the salesman had this tone that I was inconveniencing him and said "oh well, we are pretty booked up this week, they beat you to the punch, but you can come in and we can get you an appointment". I got the impression I was wasting this guys time and he had more important things to do. He then recommended maybe buying it and installing it myself. I know if this was my business, I would have more than one receiver in stock for the entire store, you are probably losing a lot of money by turning people away. So that day I went to Unique Sounds in Carson City. They fit me in even though they were booked up that day because I couldn't come back for a week due to work, and had my receiver installed in 2 1/2 hours. If you are looking for car stereo or anything in this category, don't bother with this place. I would highly recommend somewhere else such as Unique Sounds where they actually want to earn their customers business. read more

They're getting us one star because I have to give it to them. People I'm going to be as honest as I can be I really hope that you never take your vehicle here. My daughter took her Jeep that she paid a ton of money for to this place and they literally messed her Jeep up to the point my daughter is going to have to hire a lawyer. I called and got a quote over the phone I told him exactly what needed to be done I told him that my daughter had her own equipment and they gave me a quote of $800 we made appointment for the next day when we got there and I seen it my daughter was transgender the price went from $800 to$1,700! But my daughter went ahead and told him to do the work they said it would be there that day at the end of the day they call and say we need it tomorrow morning when morning had passed it turned into afternoon and then evening so they had the jeep for two days. So let me backtrack a bit when I called them they told me that if my daughter had her own equipment they would have to check it to make sure that it worked before they installed it that's very important to this story. At the end of 2 days my daughter called up there about an hour before closing time they said all is going well the stereo sounded good they were just wrapping up when we go up to pick up the Jeep and my daughter goes in to get her keys they tell her the stereo isn't working but that's funny they checked it and said it was working fine secondly my daughter was told by a phone call that they needed other equipment they upsold her they also charged her for cutting holes in the dash for speakers that wasn't cut there were four speakers that weren't even installed the other parts of the stereo which I don't even know the names of them we're not mountain nothing was mounted it was velcroast like a Jeep is an off-road vehicle and nothing's mounted securely I mean even I know that stupidity. My daughter had leather seat covers that she had just purchased and put on her seats they were covered in Greece one seat cover was even cut and they tried to repair it somehow but it's a very noticeable mark. I had left a very expensive jacket in my daughter's vehicle in the backseat forgot it when she picked the Jeep up that jacket was laying in the floorboard with black greasy footprints all over it. One individual call my daughter dude over and over!!! How transphobic can you get, maybe if you're that kind of prejudiced you should put a sign in the window saying you only serve straight people! I can't stress enough how ugly these people were to my daughter she left there with a hole where her stereo should be with two holes no I'm sorry for holes in the dash two of which her air ducts were in that they just left in the back of the car all the speakers all the parts just running the back except for the old stereo the factory stereo and speakers they took out they only left one of the speakers in the back of the Jeep nothing else did they leave so that's called stealing. After upselling my daughter the total bill was $19 00 plus dollars has anyone ever heard such a thing that you paid that much for a stereo with a backup camera and some speakers installed and you've got all the equipment and it cost you two grand to have it installed but wait when they blow up your stereo and they also stepped on one of the new speakers and told her that it was like that , and remember they checked everything and that wasn't on the speaker when they checked it. There are many pictures and videos online, please don't take your car here! I hope the helps someone to not make the mistake my daughter did! read more

This place is great marcus was a great help from the beginning! Every single question I had he had an answer or an idea for. Help with choices and selections read more

Look for Markus! Me and my Wife were very pleased with the and service provided. Speedy installation, just stright out good experience. We will be coming back in the future for sure! read more

Marcus was awesome! He helped me pick out a deck that I love and was extremely nice and helpful! The installation happened in only a few hours! Great experience! Thank you!! read more

I bought a JL speaker with built in amp and it didn't work. The only thing they told me is that's what it is use your warranty. He didn't even offer an exchange on a 476 dollar speaker. read more

Love these guys! They take such good care of me. I've gone there for two of my cars and have recommended them to countless others!

Audio Express has new manager - his name is Lorence and he is absolutely amazing! Works with customers, resolving all problems. I was very upset with that place but he made it work. I may give them another chance one day! read more

This is a positive review pertaining to the employees. I recently bought a couple things here and was helped by Chris Sears, he was very polite and helpful. His attitude and demeanor was welcoming and made me want to spend my money here instead of Best Buy or some other place. My second experience was during a return where Marcus Muller assisted me and he too was very helpful and kind. His handling of my return was also very pleasant. The prices are a bit high here but with good customer service and communication, I felt as though I wasn't being taken advantage of. I would recommend this place and will be returning for my car audio needs. read more

I had issues with the install initially but after quite a bit of working with customer service, I got the issues resolved. I am thankful that Audio Express stepped up to do the right thing after the issues were brought to light. All issues have since been resolved but not before 2 months of back and forth ensued to rectify the issue. read more

Went in and talked to Alan about a stereo. After that visit i checked around to compare the product and prices he quoted me. I ended up using them and i am very happy. They did a full system in my 2006 dodge 2500. Sounds great and was done in a timely manner. They went over everything every step of the way through the process. Thumbs up from me. read more

After a few small bumps in the road, Chris the manager made my experience excellent! Keep up the good work! read more

Do not bring your business here. Customer service is horrible. Manager is not nice. Spent 350$ for a brand new speaker and never touched it. Wouldn't return it because they "smelt" that it was used, which it was not. There's other places in Reno that will treat you with respect and follow their return policy, which this business did not. There is a reason nobody is in when your in there! HORRIBLE business! read more

"HOME OF THE ONE DOLLAR INSTALL" thats all their work is worth, and that may be pushing it!!!!!!!!!!!!! I tried to leave NO stars, but it wouldn't let me!!!!!!!!!My boyfriend surprised me, by having a new stereo installed in my car. When i bought the car it had an aftermarket stereo in it already, so I'm assuming that audio express just went off the old cables for previous stereo. Havn't had too many problems with the stereo, hence the words too many, but when i took my vehicle to get it smogged it was REJECTED!!! I was told by three different places, that the stereo was installed wrong and was eating the computer chip and they couldn't smog my vehicle. Went into audio express and they insisted all vws are hooked up the same and that in order to get my vehicle smogged i would have to have the oem stereo reinstalled... wtf??? Really, you couldn't have mentioned this to us before installing an aftermarket stereo????? they took a look at my vehicle after i INSISTED!!! I was told that everything was fine. Got in my car and my brakes and abs lights are flashing at me....... they take it back into the store to fix the problem....... I was told that they fixed "IT", they didn't know what they did... I watched them wiggle stuff and shift stuff around under the hood..... I have my car back....lights are off on the dash, but now my brake lights dont work....... . i guess well see how things go this time??? Just thought i would do an update..... i cant believe these guys are even in business. I think it is the worst customer service one could receive...... I feel completely ripped off and taken advantage of. I will be taking my vehicle somewhere with PROFESSIONAL people. I would rather spend my money on having another shop fix their shoddy installation, then go back there and let anyone working there touch my car!!!!!!!!! read more

Went in to get a Bluetooth deck. Made a appointment at 9:00am the next day. He said it shouldn't take long to install a deck, and it would be done in the afternoon. Time passes starting to get worried, call them around 3:00pm earlier to see what's happening, said car wasn't finished. Called them around 6:30 still not done, said they would call me when it's done, Turns out one of his installers got sick and called in, and they had a huge job to do. Thinking he made it up I said fine fine, starting to get aggrovated. So it's 8:30 at nite and they closed at 7 they call and I finally pick my car up. IMO they should of installed mine first then do the big job and have him wait past 8. I should have trusted the other reviews. Unreliable. read more

Rude and unhelpful sales people. My husband called to ask a sales person about what he wanted to have installed in my car. Then we show up to have a look. Tom the sales guy was with another customer so we wait around for about 30 minutes. At one point my husband gets his attention to let him know we are there he looks at my husband and was like I'm busy I will be with you when I'm done. Then turns his back on him. At that point I was ready to leave and give our business to someone else. About 30 more min pass and he looks at us and was like I'm almost done. And about 20 min later he was. He seemed bothered we were there and like we were wasting his time. We ended up passing on the whole deal. Tom was the slowest sales person I have ever seen. The other guy was not friendly either and never offered to help us. We won't be doing biz with these jerks anytime soon. read more

I called in advance to ask if they had car audio systems and if they would be able to install it the same day. I arrived at 9am picked out my system and was told there is only one car ahead of me and it should only take two hours to install. I drove from Fallon so I had to wait on the car, and at 12 they said they ran into a problem but was almost done. At 3 I started getting impatient and asked what's going on now, my reply was they had to redo a wore running from my amp (which I had professionally installed). It is now 6pm and I'm completely pissed off...never will I ever do business here and you shouldn't either read more

Got a new deck, backup camera and a new drop down DVD system for the wife's suv. Cost for deck, DVD and backup camera was about $800. Installation was an additional $400 (after some 50% off deals or something) and then the four extra adapters I had to buy for them to install with was about $500. So, about $1800 is what they rung me up for. They forgot to install the $160 adapter that connects the steering wheel controls to the deck. They said they didn't see it, because it was rung up as a "middle payment". Also, found out it's impossible for them to hook up the stereo to the car dimmer control. Before the install, I asked them to make sure to tuck the backup camera into a spot where it's hard to see and protected. Instead, they mount the camera as obvious and protruding as much as it possibly could. Also, found the cover for the driver seatbelt sitting on the ground and now the rubber trim around the back tailgate door likes to fall off. Nice of them to not reglue these after tearing them off. Found a nice slash in the roof next to the DVD dropdown. They didn't care when I asked them about any of this. Wife has been complaining since about a week after the install that her speakers keep messing up. So we took a road trip and every 30 seconds the front speakers would cut out and the sound would only come out of the back. Sometimes it would cut out the back speakers and only play from the front. This is after them having it a full day (9am till 7pm), and spending hundreds of dollars with them on "install charges". Now, to put in the steering wheel controls, they need it another full day, and possibly over night. I went and picked up the steering wheel adapter and will have someone else install and fix the speakers. read more

wife got me a gift certificate for my birthday to get a stereo installed here. I went in to get the stereo installed paid $415 for them to install it crooked not hook the antenna up not hook to Bluetooth microphone up and also leave the dash partially uninstalled they forgot to put screws in broke screws and when I went back to ask them what they were going to do about it they told me it wasn't their fault that's how it was supposed to be so I guess it's supposed to be crooked and not go back together properly these people are a joke I am so upset and now I have to go pay more money to get the stereo fixed that they installed.the manager was rude when I told him Best buy told me they could fix everything they messed up he told me they could sell me a dishwasher to and walked away the only reason they're getting a star is because I have to put the star in to put the review in if I could really put in what I wanted they would get -10 Stars read more

First experience was great! I walked in on a random Friday evening no appointment scheduled and was able to purchase and have them install equipment in my vehicle that I thought would take forever only take a few hours. No pressure negotiations and great professionalism. New management is changing the place around for the better! read more

Horrible customer service and follow through: This review is long overdue. I write it now as I still not have received any correspondence from management at Audio Express and I have grave concerns regarding both the integrity of their staff and customer service. Last December my husband purchased a remote car start from Audio Express. On the intake, their staff was helpful and excited to sell us this product. It all went downhill from there. Scheduling a time to have the starter installed (between my working schedule and their availability) took three months. When my husband did schedule an appointment it took an entire day to install. Upon returning to home, the headlight knob was not attached to my dash and there was some black gum-like substance seeming to be holding it in place. Immediately we called the store and spoke to the manager Chris. Chris told us that the gum was to stabilize while part while the clips were set. Sounded strange. He also told me to just push it in really hard and it would stay. I did and it dropped out again. I requested that they order me a new headlight knob as mine had been broken. Chris said that they could not do this and that their tech needed to look at the car before hand. We made another appointment which was more difficult to schedule as I was told that the lead technician was needed to fix this problem. Finally, we were able to get in and my car was fixed, so I thought... I Asked Chris specifically if my car has been glued again (during the end of appointment walkthrough) and he assured me that it had not. He told me again that they used a tack to hold it in place so that they clips would hold. (I do have all of these conversations recorded on my phone). Feeling suspicious but seeing that my knob was in place I thanked him and drove home. About 2 months later the knob came loose again and was covered in black glue. I was outraged. I called the store and spoke to Chris who said he had no control of what his technicians did in the back and that he did not know anything about the glue. I asked for the manager and Chris said that he was the manager. I then asked for the owner and was told this was Rob. I called the number given which was a store in Colorado. Immediately the employees on the other end of the line became suspicious of my call and told me that Rob was a very busy man. I told the man (Lex) about my concern and experience and asked how I could relay this to Rob. Lex gave me an email for Rob that was info@audioexpress.com. This upset me as it is an information line and not a personal email or contact. Lex also gave me the district Manager's name of Jeremy Valdez. I called this number as well and he was also unavailable. As one final attempt at resolution I emailed Chris back. I demanded that my car be fixed and that I watch the install to ensure that the part not be glued in place for the third time. Chris asked for my VIN and said that he could get the part and mail it to me. I did receive the part but have yet to install it as I am not sure how and I do not feel comfortable returning to the store. I asked for a refund on my car starter as it cost me numerous visits and damaged my car. I was told no, and I still have not heard back from any management. Above all things mentioned, I am concerning this is happening to other customers. read more

Definitely the worst choice in town for car audio needs. Years ago they had a manager named Sean and the service was pretty good. My experience in 2007 with Drake and Josh , was the worst ever. I can see from the latest reviews things have not gotten any better. Call me the idiot for spending $6,000 on a car audio system that to this day the bass shorts out. Oh I went back time and time again for them to try to fix the problem. But I was always treated like an intruder. I also took my car to three other local shops who tried to diagnose the problem but always recommended that I take it back to audio express since I spent so much money on the system. In 2013 they insisted it was the subwoofers and charged me "half price" $325 to install new Subs and guess what I still have the same problem. Prior to this experience I had used them on four or five other vehicles with no complaints , as I said that guy Sean was the best. Hard to believe they're still in business. read more

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Worst Company I have ever dealt with. Being a repeat customer I expected some customer service. The manager Chris is rude, disrespectful and the worst manager Ive ever encountered. Definitely wish I read reviews prior to spending any additional money. read more

I had speakers and auto start put in my car a few weeks apart. Both times I dealt with the staff they were knowledgeable, honest, had great customer service, and were not pushy and happy to work within my budget. After the installations I got my car back in the same condition I left it in, actually cleaner. They were happy to walk me through how everything worked, and gave me a courtesy call after to make sure everything was working properly. I highly recommend them! read more

Horrible service. Pre-paid for a service to be done then the manager was horribly rude and unprofessional and ended up getting a refund and leaving and contacting their corporate office. Do not go to this location. My friend kept telling me not to go there because his speakers were worse than the OEM and they screwed up and over charged him etc and wouldn't fix it, but I didn't listen and went anyways. Now I wish I had listened and gone elsewhere and am taking my business somewhere else. They don't care about their customers and their prices are inconsistent and their cost of labor is inconsistent as well. read more

Excellent customer service and very knowledgeable staff. Worked well with me to create a plan for my installation. Can't wait to go back for more work on my truck. read more

I live in south Lake Tahoe and I have a 2003 GMC Yukon. My remote start/security system was inoperable due to my remote getting ruined. I called around to every where in the area that does service like that and I called audio express and I got super good service over the phone and they were able to make me an appointment for the next day to get a new security system/remote start installed. When I arrived I was greeted with excellent customer service and handed over the keys and they began the install. About 3 or so hours later it was ready and they showed me how to use all of the features and everything is working flawless on the first try. They defiantly earned me as a customer and I will be back for any other audio/video/security needs. I would highly recommend to anyone, taking there business to audio express. read more

Audio Express - Car Stereo Installation Near Me - Reno, Nevada

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If I could give 0 stars, I would. This place absolutely sucks a big donkey salami. The installation was not done as they explained, the sales guy had halitosis and spoke in ebonics, the product is mediocre, and they put a large hole in the dash with a screwdriver and are denying any wrongdoing. They won't warranty their work and they have no return policy. Do yourself a huge favor; avoid audio express at all costs. read more

We came here to have an electronic car starter installed. We had the following issues- -Told that they would start working on the car at 9 a.m. - they did not start until 2 p.m. -10 hour wait only to be told that the car still wouldn't be done till the next day because they were have a lot of headaches installing it. - 10 hours later we are told that "it isn't working" - 11 hours later we are told that they had "Jerry-Rig it" and will need my extra key to attached to the system at all times. Awful experience read more

I had stopped at Best Buy and was told that they had a THREE MONTH wait time for installation of new car Stereos. I chose to go elsewhere and I am so glad that I did. The folks at Audio Express were so nice and there was no high pressure to buy a Radio/Stereo system that was more than what I told them I needed. They told me it would take about two hours and it was done. I would highly recommend them over the BB Stores. read more

I came in and bought 3k worth of equipment and they screwed up the wiring and didn't even put everything back that they took off and even sold me two blown alpine 6x9 I will never go there again read more

Audio Express did a great job on my install and I was very happy with the the quality of service given by Steve and the crew! I've had no issues with my setup and I will definitely be going back for the next level of my system. read more

My day started out rough. Had my car broken into. Needed to have alarm installed James and Chris were very knowledgeable on all the products. Recommend viper alarm. Great price great service! Been back for a few other car audio needs. Thank you audio express!! read more

I didn't like the service provided by the manager after explaining to them the issues my truck had after they installed a in dash. My rear sensors on my Tahoe worked fine when I went into the shop for the in dash install. After they completed the work I told them about the issues and they said a part had gone bad and it would get ordered and replaced. Three weeks later they call me and tell me the part is in and when I get there they lied and said no part was in and that my blinkers wont make noise after any install " I question why I wasn't told this before the purchase". they also said mud damaged my rear sensors and that's their excuse. I was looking forward to adding more Audio work to my vehicle but I will be taking my business elsewhere. Keep up the lies Audio Express, I'm sure it's the way to do business. read more