Took my Audi in to pick up a charger cable adapter and a test of the charging system. The notification which came in the mail was very clear about what to do in preparation for the visit to their shop at Audi North OC. Appointment setup was a breeze through their automated phone system. Jake Haslemann handled my service very effectively and returned my vehicle after testing the new 220VAC adapter with the rest of the cable charger and had the car washed. In and out within 20 minutes on a weekday at lunchtime. Amazing!!! read more

Jorge in Service Department is Top Notch professional who actually cares for his clients' concerns and takes care of them as if they are his own family. We have been to the other Audi dealers in the area and have been treated like we're just a number to them. This Service Department staff are true professionals who value your business and deliver the quality service that you deserve. As a woman, I have been talked down to or even flirted with from the Service Dept staff at the other dealers. They can be sleazy, I'm telling you!! NOT Jorge and his staff. Seriously. Don't waste your time and money elsewhere for your prized vehicle. It's worth the drive. I come to this place from Dove Canyon, which is 30 miles away. read more

Couldn't be more happy with the new Audi dealership and repair in Yorba Linda. We own two Audi and have brought them both in for servicing. They have been so friendly, so knowledgeable and so quick with their response. Jorge was able to answer all of our questions and gave us the best options for the best price. Blake the service assistant was so quick to help, to bring our car around and videotaped their review our vehicle. So innovative and detailed. Finally good customer service. I definitely recommend them! Great job guys! -Angela & David read more

Going to car dealerships can sometimes be a stressful experience, but I have been lucky enough to have found the greatest rep to help me through 3 Audi leases, and I've always had a great experience with his help. EDDIE CHOE is the absolute BEST! Through the years, he's helped me on the sales side, as well as finance side, and now he's the Sales Manager at AUDI NORTH OC in PLACENTIA, so that's where I just got into my latest 3rd lease of an absolute awesome Audi SQ5! SO MUCH FUN!! LOVE, LOVE, LOVE IT!! And, of course, with Eddie's help, my experience was again a very positive one! Eddie is a good guy, top notch professional--not pushy, wants to help you find the right car and good fair deal, and he's extremely detailed and on top of things that it makes the process so easy and quick! No stress! Eddie has sold me on Audis for life! If you're interested in Audis, go see Eddie at AUDI NORTH OC! You will become an Audi for lifer, too! :) PS Anthony was also so helpful and patient in helping me set up the technical stuff (I am so not technically inclined! lol). Thank you, too, Anthony! read more

Audi North OC - Car Dealers Near Me - Placentia, California

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8/25/23: I came to this dealer for tire replacement. Jorge advised me efficiently so I could save money. He explained to me the problem in detail. He is a very experienced and helpful advisor. read more

GO SEE LEVI !!! He is the best cars sales rep we have dealt with by far! My Wife & I went many weeks shopping around for our first Audi brand (owned couple of Lexus), specifically in Navarra Blue Metallic and pre owned one thats really hard to find around LA. Fortunately, we found it though far from LA. When we stopped by at AUDI North OC we didn't have much expectation but we we're lucky enough to meet Levi Luciano and Sales Manager Eddie. From the beginning Levi was very welcoming, attentive and knowledgeable. His customer service is exceptional and his ability to keep consistent communication is amazing. We couldn't be more happy with our service!! Levi and Eddie went above and beyond to make sure we got the Audi Q5 that we been dreaming of. And, thank you to everyone at AUDI North OC for their level of professionalism and friendliness. Superb customer service and stunning selection of AUDI's. Looking forward to doing business with him again in the near future. We will definitely recommend to family & friends!!! read more

Audi North OC - 2021 Audi Q5 Premium Plus, CPO - Navarra Blue Metallic. - Car Dealers Near Me - Placentia, California

I had an exceptional sales experience, specifically from one sales person, Richard Mitts. He was actually referred to me by one of my mom's associates, and boy am I glad I ran into this guy! I had previously gone to a few other Audi dealers to look at a very specific car, and with every other place I visited, it was the usual, sales people that try to sell me something I don't want, sales people that give me the BS sales pitches, sales people that only care about trying to close a deal the same day, and ultimately, sales people that try to put sales pressure on me. Going to Richard, there was none of this. Richard immediately realized that I had done plenty of research, and knew exactly what I wanted, at no point did Richard try to sell me something I didn't want. After the first visit to the dealership to talk with Richard, we discussed a few cars that were possibilities, and Richard provided me with a flat out deal that didn't need any negotiations, unlike other dealerships that told me I'd have to pay MSRP for the car I wanted. I explained that I would need to think about what I'd like to do, and Richard made no attempt to try and prevent me from leaving in peace. After further thought and research, I concluded that I wanted a very specific car, and doing a search on the Audi website for every single car in America, it turned out there was only one in the entire country, located in Salt Lake City, Utah. So, I called Richard up and informed him of my very exacting decision, he did not say anything to try and persuade me otherwise. He told me he would look into it, and get back to me. At this point, I basically let fate dictate things, if fate somehow can get me the exact car I want at the price I want, then so be it, otherwise I had already decided I would simply just not purchase anything at the current time. Fortunately, fate seemed to be on my side, Richard said that the dealership happened to have a connection at that exact dealership in SLC, Utah, and they agreed to do a dealer trade for the car. So, going back into the dealership to discuss the pricing, again Richard presented me with a similar deal that he presented to me previously. I mentioned some number discrepancies, and Richard took the time to explain everything to me in detail, to the point where I was satisfied with everything. And to even see how willing the dealership was to gain my business, I asked for one additional discount to the price, which they agreed on. As the car needed to be delivered quite a far distance away, I wanted almost a week for it to arrive, and once it did, I went into the dealership once more to take a look at it. The car was pretty much immaculate, Richard even took the extra effort to set it up in a "showroom" type atmosphere, with a bow and all. After final negotiations/agreements/paperwork were all done, Richard spent a nice chunk of time explaining all the basic features of the car with me, including setting up all of the accounts/features/etc., which saved me the effort of figuring out everything myself. I've now had the car for about two weeks, and Richard has followed up with me several times, ensuring that everything is still good, and making sure if I had any additional questions about the car or not. If you look at some of my previous reviews in terms of car sales people, I've been fortunate to have met folks like Richard, and time and time again I will only deal with these type of sales people. So, if you want to have an extremely pleasant sales experience without the usual sales BS, go see Richard, you'd be stupid if you didn't. Thanks Richard! read more

Might as well buy off Craigslist. They spent more on the detail than mechanical and safety Coolant leaks Front brake rotors warped Used parts and service not actually done Ended up spending a two thousand on what was supposed to be Penske quality to get the vehicle safe so my kid could safely drive it. read more

If you're in need of a service on your Audi the team here at Audi North OC is so professional. My service advisor Jake was transparent throughout the process. I took my R8 here for a service and to take care of some warranty issues. They went above and beyond and I couldn't be happier with my experience. read more

Audi North OC - Car Dealers Near Me - Placentia, California

The team at Audi North OC made my car-buying experience pleasant, straightforward, and convenient with a great price and refreshing honesty. I just purchased a 2023 Audi A5 Sportback and it couldn't have been smoother. We worked out all of the details by phone/text which was great for my busy schedule. Everything was exactly as agreed-to and ready for signing when I took delivery at the dealership. Levi in sales is very customer-focused, knowledgeable, and responsive. Eddie the sales manager worked out a great deal without a lot of hassle. Lance in finance didn't tack on any surprise fees or push aggressively for extras. They are an outstanding team and I highly recommend them. Overall, a very professional, low-stress, and enjoyable car buying experience. Even though I live over an hour away, I would return to Audi North OC for my next purchase. read more

This was probably the easiest car buying experience I've had. Everyone was super kind and super knowledgeable. The management team Shirish and Eddie worked with me with full transparency so I knew everything and was comfortable with every part of the deal. My salesmen Robert was also very knowledgeable and helpful. Made sure if I was getting into the car that was best suited for me and that I couldn't wait to drive every single day and answered all my questions. Whether a stupid one or or not. Would highly recommend! Couldn't be happier with my new A5! read more

I leased my car here back in 2022 and was helped by Brian who was amazing. I came in here today as due to my growing family I was thinking of getting out of my lease. Obviously I know getting out of a lease is pricey but I wanted to see what my options were. The guy who helped was awful. Didn't get his name but he had a black satchel bag on. He basically was making us feel dumb for even trying to get out the lease. I told him how once with my car when it was only about 7 months old it stalled in an intersection and how I also had sensor issues but Audi did fix any problem I had. He basically told me that was not possible to happen. Finally we left and as I was walking out from the bathroom I heard him telling the other worker about why we came in and practically mocking my story of my car stalling. He saw me as he was mid conversation and got super quiet let alone didn't say bye as he knew I heard everything. I mean if you are looking for lazy salesman who like making you feel below them then this is the place for you to come to! Safe to say they won't get my business after my lease is up. On a last note, Jorge in service is amazing as well. Every time I've seen him he has been beyond helpful and transparent. read more

First off I have to apologize for the long post, but I want to make sure I recognize all the amazing people at Audi North OC. First Kim Sadler. She is just the sweetest. She always greets me with a smile on her face, and she is just simply amazing. She has a personal touch that makes you feel like you are the most important customer in the world. Next was Keison. Keison is the salesman that went above and beyond to make my deal work. I have never gotten such one on one and personal attention from a sales person (and I've bought several cars in my 49 years). And every time I go back, he greets me with the biggest grin. He's always in the best mood. I literally had to ask him if he ever has a bad day. Now go to the service department, John the manager is so easy to deal with. I went in with a minor complaint, and he went above and beyond to make things right. The service advisor that helped me is Steve. I'm a little nitpicky and his attention to detail is like no other. Couldn't be happier with my experience at Audi North OC. I'm loving my first Audi!!! read more

Audi North OC - My first Audi - Car Dealers Near Me - Placentia, California

I received service for my q5 hybrid from this dealership. They're the only dealership that solved my problems, especially the rattle on the side of my driver window. The technician is helpful. Steve is approachable and reliable. read more

I have been coming here for my annual oil change since it opened. It's close to my home and excellent service every time. Super friendly staff and very easy to book appointments online or call direct. My service advisor Jorge kept me updated on my service and got my car as promised. Highly recommended! read more

Great dealership! A+ My family had a great experience at Audi North OC. Excellent help & support from Service/ Sales departments. Levi & Mgr. Eddie (Sales) are exceptional! Thank you read more

I was in the market for a new Audi Q5 and wasn't the getting numbers I was hoping for from the dealership in south O.C. So I called and spoke to Max. They quoted me the deal I was looking for and went with them! Max and Derek were great and even Lance in financing was great. Definitely going back to this dealership and would recommend them to anyone looking for an Audi. read more

I've bought a lot and sold a lot of cars in my life. This is hands down the best dealership I have ever dealt with. From Keison and Anthony in sales, to Lance in financing, everyone was helpful and most importantly, transparent and HONEST. No games, no gimmicks. They helped me get into a beautiful S5 and did everything they could to help me out with the pricing. I will go back in the future and will recommend them to everyone. Thank you! read more

Jorge Salceda in service is a true professional. Communication, always available, quick appointment, loaner car, fast turn times. Tech even sent a video describing what he did to the car and how it was fixed. Very nice touch. read more

My family has been to multiple dealerships and bought many cars but the experience we had at this one was like no other. Ask for Keison when you go, he'll take good care of you. He not only gave me a great deal, he was really nice and professional the entire time. He also hooked me up with a nice goodie bag to celebrate the purchase of my car. I definitely won't forget this experience and I'll always recommend Keison and the family at Audi North OC to all my friends and family. read more

If you need help in the service department get it from JAKE, he was super helpful with my car and fixed everything I needed.

My name is Jerry PagliassottiI, I'f Luke Muncy is running this dealership any customer that comes thru the door I guaranty they will be treated just like family J worked with Luke for many years along with George in service.both of them including myself were trained early on at the same dealership in S.Orange County. Luke started at the bottom and worked his way up to where he is now, if you as the customer have any issues. Don't hesitate to reach out to Luke he will take great care of you, tell him that Jerry Pag sent you I'm sure he'll get a kick out of that read more

We have had two really good interactions with Audi of OC. One with the service department and the other the sales department. Has a nice neighborhood vibe and very welcoming. They are in a great location for the local community but hopefully this will keep them busy enough to stay the long hall. read more

Stopped in to check out an Allroad and sales associate Max was extremely helpful, knowledgeable and genuine. Max was professional throughout and had an in depth understanding of the Audi product. He was patient and answered all my questions while making me feel comfortable. I am still not sure of which year, trim and specs of the Allroad but I am certain I will return to Max and the Audi North OC team for my purchase. read more

Great service and attention. Jorge in the service area was excellent, very professional and helped me through my needed repairs. The staff were friendly and ready to help as well. If you live in Northern OC, I highly recommend taking your Audi here. read more

Jake he help me full and he was so nice and great. Thank you Jake for help me to find new key lock

Are you kidding me?! Fool me once... first time went in for an oil change, was presented a estimate for nearly $6,000.00. Taking the same vehicle to another dealer, total cost to repair the ACTUAL items that were failing= $870.00. Second stop- had a CEL and was getting ready for a long trip. Stopped in and asked if they would do an OBD Scan. They said sure but we charge for diagnostics. (Which I have been told it's illegal in CA to charge to diagnose an issue). Left, went to an auto parts store and had the code read in 6 min. Audi OC is off the list of options- literally pick anywhere else. read more

While all the dealerships in LA were busy f***ing around, throwing out insane numbers, Audi OC came through correct on the first try and without hesitation, I drove an hour to sign a lease with them. As a Jersey girl, this is what I respect! What a wonderful dealership to work with. Austin listened to me via phone and worked effortlessly to get my deal where I wanted it to be. Levi helped finish the deal in person and was very pleasant and easy to work with. Lastly, I met with the finance manager, Chris, and all I can say is wow, what a stand up guy. I felt like I was working out a deal with my Dad. We started talking and he explained things that could save me even more money, a deal I would have never considered otherwise; which in the end saved me $5k. Tell me where in LA they'll do that for you...I'll wait. Overall, it was the easiest, none slimy experience in a Cali dealership. Won't be my last time working with these guys. 10/10 recommend. Thanks for everything guys! read more

Service. Awesome team. They were friendly and helpful. I went in for an oil change and a few other service concerns. They promptly took care of the service and addressed my concerns quickly. They didn't try to diminish my concerns and made a plan to fix it. Jorge was awesome! Thank you Audi read more

AUSTIN LUCIANO IS THE MAN!!! JUSTIN LADD IS TOO! My wife and I drove up to Audi North OC to look at the Q5 Prestige and we were so impressed by Austin & Justin that we traded in my BMW 330e for an A4 as well. Seriously, the team up here at Audi North OC are THE BEST. Recently, a competing dealership offered to buy my Audi A4 at the end of my lease so I took their offer and ran. Unbeknownst to me, I sold them a gem that had been garaged during the whole of Covid and didn't have anything to replace it with so I ended up with a hydrid-big mistake! Fast forward eight months and not being in love with my BMW, I was open to the idea of replacing it. Sensing this, Austin pulled out an A4 Quattro, hands me the key and says "Let me know what you think?" Being a veteran salesman of 20+ years, this "soft sell" approach was much appreciated. Audi North OC had already sold us a beautiful Q5 and were putting the paperwork together when Austin (wisely) sensed an opportunity and planted the seed and guess what? I bit! I'm glad I did too because the A4 drove so much better than my 330e, plus Justin made us an offer we couldn't refuse. Having spent the past two years out of state, I had no idea this dealership even existed and here they are knocking our socks off?!! At the end of the day, the expertise displayed by Austin & Justin made it impossible to say NO and we drove away with two new cars. Well played, gentlemen. On a side note, I very much appreciated the overall vibe displayed by the entire sales team and Jimmy in Finance-very positive and enthusiastic without coming across as smarmy, it's completely genuine. I hope they're able to keep this group together because they're gonna do big things. There's definitely a new dog in town and the competition better be concerned. Thank you again to Austin & Justin, we will be referring business your way. read more

Eddie and Dan from sales were very helpful. I had a check engine light on the car I bought and they took care of it for me immediately. Lance from Finance was also really helpful and not at all pushy. Jake from service was very attentive and followed up with me to make sure everything was good to go. I would definitely recommend to any friends looking to buy an Audi! So far, the car is running pretty well and it's been a week, so hoping it stays that way. I'll keep you guys updated. read more

Just came home our new Audi Etron. Must say the customer service from Austin was the best I've experienced, in possibly any industry. Called me back at all hours even on the weekends, was very thoughtful, and really tried his best on getting us what we wanted. Justin the Sales Manager was also pleasant and accommodating in closing the deal. May be a new dealership, but I actually liked them a lot more than other Audis I visited. read more

I rarely give reviews on car dealerships, but felt this dealership was outstanding. It began with Levi in sales. He quickly prepared a lease estimate which was better than other dealers and got a good deal for me. He was very friendly and transparent. I had an issue with the first finance guy who add on products not explained to me which added to my lease payment. It was partly my fault as I did not read the contract thoroughly. As soon As I discovered this, Levi and his manager Justin corrected this immediately. Justin meet with me for about 30 minutes explaining a new contract which was on my terms. These contract can be confusing, but Justin explained it clearly to me. He is also a very pleasant to deal with. Lastly I had Jimmy a new finance guy who explained how they were able to save me some money and explained in detail every charge on the contract without any unwanted add ons. Overall I enjoyed dealing with Levi, Justin and Jimmy. If you need an Audi, ask for Levi. read more

My first visit to Audi of North OC was a great one. Granted, it was a repair covered under warranty, I was still treated like I was spending thousands of dollars in their service department. Their shop foreman took a ride with me to hear the noise in my front left wheel well, and confirmed it was a suspension component, and that I was not crazy. I was provided a top-notch loaner vehicle while they did the warranty work. A few days later, I received a video explaining what was done to my car. The check in and check out process was seamless and I was only there for about 15 minutes each. After getting in my car, I noticed the noise was completely gone, and my car was super clean inside and out. The service advisor, Nazila Karimi, was kind and responsive to me, even on her day off. I will definitely be back to this dealership for any other issues, and will probably get my next car here. Understandably, this is a brand new dealership, so everything there was clean and new so far, but hopefully they can keep it maintained for years to come. Thank you again to everyone at Audi of North OC! read more

The people here are awesome! Jeremy is an amazing guy and Chris was also super enjoyable to work with. Highly recommend contacting Jeremy for your auto needs read more

This specific Audi dealership is completely TERRIBLE! I had easily encountered one of the most awful sales representatives at this location. I was in the market to lease a new Audi Q3 and was contacting every Audi dealership to get the best price possible, which I would believe anybody would do. I had gotten connected with Austin L to help me move forward with a deal and he was able to supposedly get me a steal of a deal, which was, of course, super appealing to me. I had hopped on the deal and applied for the car through the credit application. Austin was very helpful and kind at this time where he had walked me through the application process so that I could pick up the car the next day quickly. I thought all was well as he told me that I am approved for the Q3 with the great price he has promised me until the next morning he had told me that I am no longer approved by the bank which had really threw me off. He had told me that the bank actually declined me and I had to co-sign with my husband, where I told him I couldn't do that option. He had given me an ultimatum stating that I had to apply with a co-signer to get approved for the car, so I ended up applying last minute with my husband on the morning of pick up (next day). A few minutes go on as he tells me that we are approved again and to head over. Another few minutes pass by as I am preparing my whole day around this to drive out an hour and a half to pick up the car, he blandly texts me not to come. At this point, I was super confused and thrown off after being so patient and understanding. He tells me out of nowhere with zero interest to proceed with the deal after we had both applied and ran our credit TWICE not to come into the dealership as he can't sell the car to me. I was so thrown off... I had called his manager to ask what is going on and that I am furious at this point. I wish I had remembered the managers name because he was equally as unprofessional and awful. The manager broadly explains to me that he cannot sell the car to me and proceeds to hang up on me. I had called Austin one last time to see what I can do, since I really did need a car and move forward despite the unprofessional manners from both him and his terrible manager. He proceeds to randomly hang up on me. All in all, this location is AWFUL!! I hope that management takes a look at my review so that this never happens to a client ever again and so that they can re train their staff. I gave my business to Audi Van Nuys, where they were great and had sold me a beautiful Audi Q3 the same day. Audi Van Nuys had told me that they never sold me the car because they lied to me about the prices and car the whole time and had pull a switch and bait stunt on me. Awful! read more

My experience was with service manager John Hatcher. Overall he was professional, personable and humble. Treated my family and I excellent. I can't say enough of how good our experience was with John. Very rare in todays world to have such a good person provide superior customer service and customer relations. John is truly an asset to the Audi brand name and dealership! Keep up the good work John. read more

Great to not have to get on the 91 freeway to have my car serviced! They even gave me a ride home. Happy to have them in YL.

Talk to Robert Benedict- tell him what you want and what your requirements are and he will give you results. We just got our new car and it was the best buying experience ever. We could not be any happier and didn't know buying a car can be so simple and pain free. Next car we purchase we will be visiting Robert and Audi North OC. read more

This is a new dealership. My husband just bought a new car, which he loves. However, the salesman, thought very nice, was so inexperience, my husband had to drive back from the San Fernando Valley twice to get his car completely set up. Also, finance dept was very deceiving. We wanted to write a check for the total amount, but were convinced we would save money if we paid a deposit, took out a loan, then paid off the loan. The loan is from an out of state bank and we have to jump through hoops to pay it off. Don't fall for it. read more