Find another dealer. I was looking for a servicing dealer for my 2014 A6 that I bought from a Lexus dealer last year (Bought Toyota Care Extended Warranty). I had been their for an oil change and the experience was good. So my sonar went out about 2.5 months later so I took it in to them to have it looked at. The replaced the front sonar sensor and the and repaired a wire. The called my extended warranty and it was approved, I also was told a needed rear brakes, I did those also (need them). The warranty claim was for close to $3400 (Bill was close to 4k). Fast forward to two weeks ago my SC belt snapped, I was told the pulley dampener had seized and need replacement, OK no problem, the belt that broke they told me was an aftermarket belt and I had get it on my own?? Sorry, but ok. I find the belt 5 days later, I have to pick it up at the part store and delivery it myself? I had asked a few times about my warranty, she told me she was trying to talk the them, She then calls me on the 6th day when the car was done, tells me the final charge was $840 for the repair (Never heard and estimate number), I asked what did my warranty company say, she said I don't know I did talk to them ?? So you have to pay!!! Then call you warranty company yourself, WOW!! I knew 1000% I wasn't getting the $840 back but to only get half back ($422.16) is concerning that they are over charging people. I wasn't going to fight with them when I picked up the car as they had is 6 days already and I was in a loaner, and they bill me storage for my car and to pay to drive their loaned, We know they'd do that if I fought the bill. So I paid and took the car. I decided to call the Service manager today and just let him know what's going on out front. Talk about someone who could careless, he didn't give .02 about anything, all he said was everyone pays the same price when we all know that's BS and Book time (Warranty/ Mitchell) time is different that customer pay (cash). He even tried to tell me that if someone came in with AudiCare ( Audi's extended warranty) and the tech wanted 3 hours @ 150HR for a warranty job and AudiCare only paid 3 hours@ 100HR the customer would have to pay the difference!! Yea sure I'm sure that customer that dropped 40+k on a off lease car and 5k on a warranty would be real happy with that. His story was BS trying to say warranty time and cash pay time is the same. We all know it isn't. Anyways just go somewhere else :/ Back to searching for honest dealer. OH almost forgot don't go on the mass pike with their car, they charge you the toll fees on their transponder :/ Only dealer I've ever heard of doing that. UPDATED!!! So I received a call from Ken the service director at Audi of Natick and we have very pleasant/professional call( about 35 minuets), he was very understanding and informative about what had happened and things that do happen. I was very surprised on how well the call went and he really went above and beyond what I thought would happen and we resolved my issue and will be going back to them in a week or so for an issue that just started last week as my soundview only works sometimes :/. Looks like a stand up dealer :) Thank you Ken read more

I just traded my Q5 in for a Q8 and it was a great experience. I contacted Jamie again (he sold me the Q5 last year) and the process was very easy. We felt no pressure to close the deal, but the since the trade-in value and cost of the new car seemed fair, we decided to go for it. Everything went smoothly, from selecting the right model, test driving it, getting the trade-in evaluated and doing the paperwork. I've been very happy with the car, Audi Natick and Jamie since buying the Q5 and now with the upgrade to the Q8. I would definitely go back if we decide to get another Audi. read more

I've been to this Audi over the years and while they've always been expensive, they've had reasonable to good customer service. Whether I was lucky all these years, or they've just recently degraded in quality is unclear- but what I can say is this was the worst vehicle related business experience that I've ever had. I came in with a check engine light and needing to replace a headlight, to then get my vehicle inspected. I was told it would probably take two days to get me my car- no problem by me, a reasonable wait. Flash forward a couple days, after much confusion between me, the technician and the agent, the issue is identified as an extremely expensive fuel sensor replacement, despite me having had no issues with this ever. However I presumed the experts knew their stuff and approved this massively overpriced work. Much later I asked for an update and was told by Linda that she would let me know shortly what the update was. A week later and I still had not heard a peep from Audi prompting me to call them and be promised a call back. Eventually a nice man did tell me that the situation was essentially that they had no idea what was wrong and had sent it into Audi. It takes more effort on my part to find what's going on and eventually Linda texted me that my car could be ready the next day(a month after it was brought in mind you). I said that would work, then the next day asked if it was in fact ready- at which point I was very rudely told that she didn't think she had to clarify that, despite the defining element of this whole ordeal being things not being done when they were said they would be. In all, this repair took an exceedingly long amount of time to complete, involved an unneeded $2000 repair, had exceedingly poor communication, and involved rude treatment. Needless to say your business and money would best be given elsewhere. read more

My suggestion is to GO ELSEWHERE. I bought a brand new Audi Q5 several months ago. I received NO TRAINING OR HELP initially. From my own experience, the Sales Manager is arrogant and disrestecful. He had little if any time for me after the sale, even though he had fired my inefficient sales person the very next day. I happened to know of another salesperson there and he has been kind enough to try to answer my questions even though he did not sell me my car. The car delivery was very delayed and then it only came with one key. I had to request the second key which was delivered to my house the next day. When I called the Sales Manager to request after-purchase training ( which I was led to believe is part of regular service) he brushed me off with a link which was incorrect. I was not even told initially about warranty service and when I should schedule it. When I called the dealership to ask I was told there are YouTube videos which give me all the information I need. I am very disappointed in the general attitude of this dealership. read more

DONT USE THIS AUDI DEALERSHIP!! I had a control arm and alignment done at Audi of Natick. Do to a sloppy job, as shown on the video, I had to pay a local mechanic to fix their job and have the car RE-aligned by a REPUTABLE mechanic. I later called Derek, only to find my complaints fall on deaf ears!! They take zero responsibility for their mistakes!! This is what happens when you use Audi of Natick! YOU HAVE BEEN WARNED!! read more

Had a horrible experience there. Tried to purchase a car and the staff didn't have the courtesy to return calls or emails to confirm the sale. The lack of interest and unbelievable lack of any customer service and courteous behavior was pathetic. They don't seem to be motivated to sell their cars. read more

These guys flat out lie. Don't trust them and verify everything yourself. (Don't trust any automobile dealers, for that matter.) They also had some major screw ups that unnecessarily consumed my time. read more

I brought in my Audi for oil change (quite expensive there) and asked to pass inspection. The car is in EXCELLENT condition, very new. After 30 mins the rep, his name was Steve, came to give me "a bad" and "a good" news. The "bad" news, as he said - a light bulb for the license plate was not working. The good - they can replace it. He proceeded then to inform me that this will cost .... hmmm... $280.00 plus $180.00 for labor. WHAT??? He claimed that "rusty screws" prevent the bulb cover to be removed and the bulb replaced, so they will have to change the ENTIRE HARDWARE.... But, don't worry, "the good news is that we have this on stock and can do it while you wait." proceeded he with a smile. I declined. The oil change suddenly took 2 hours. At the end he came to make another push for the $500 screw change. I declined, while he explained that no one else can do the job, as this is "quite complicated" matter. He also insisted that my breaks are bad, all of them. I should change them for another 1,200+ IMMEDIATELY!!! Finally, after we got out and I looked at the $500 screw, it seemed that one of their serviceman has flattened it - a tiny screw that can be found in any computer. I expected a big problem... He seemed uncomfortable while I was looking at the $500 "problem" and said nothing. 30 mins later I unscrewed the screw with a regular screw extractor I use on my computer - 10 sec work. I replaced the bulb ($2 cost) and $0.13 for a new screw from the hardware store. I passed inspection in the local garage w/out problem. The guy inspected the breaks for me - rear are in the middle of life, front are good, that is what he said and SHOWED me the break pads... I shall say no more! These people in Bernardi Audi "for life" are crooks for life, that is all I can say. Plain liars. read more

First let me say Mike P was a very nice young man who was just fun to work with. I really wanted to buy a car from him. I went to this location because I bought my first car from Bernardi and I liked Bernadi VW back in the days. The manager was a complete ass - but I tolerated it since I really wanted to make the purchase with Mike. Though the entire experience was taut with unpleasantness we decided to stick it through until it was time for financing. I specifically told the company my husband already had financing but I wanted him to get a lower rate. The finance moron mentioned a higher rate to him and was asking for more deposit stating his payments would be lower- ofcourse- it would be lower if you put more down but with a higher rate you are not saving. When they were unable to find a lower rate my husband tried to explain how to get a wire transfer from the pre-approved loan but finance moron insisted we needed to go get a paper cheque. Really, what year is he in? I was on the phone and my husband was at the physical location. After much back and forth with this finance guy and the even more moronic manager who was nasty the first interaction I told my husband- bid them goodbye. He left there, came home, and we drove to Peabody Audi and within 20mins bought the car he wanted with a few more features AND for the same rate Natick was barely offering. Peabody also called the next day and had secured him 4 loans all lower rates for which he picked Chase Bank. He picks up his new car today!!! If you want to buy an Audi DO NOT go here!!! For a purchase a large as this these folks need to be a bit more professional! read more

At this dealer, if you just stop by to see the car you like and someone helps you that day, you MUST buy the car from that person who helped you earlier. Otherwise, they will make fun of you. For example, if John helped you in your first visit, you have to look for John in your 2nd visit as well no matter what. Clyde helped me on Dec 2012. I visited this dealer again 4 days ago. I forgot Clyde's name. Someone else came to me as soon as I entered asking if I needed help. I looked around if Clyde was still there. Clyde was not there, so this other guy helped me in my second visit and ended up buying a car from this other guy. In fact, I couldn't find Clyde because Clyde moved his desk to furthur inside, I noticed later. When Clyde noticed I purchased a car from someone else, he changed his attitude to me completely. I thought I was back in high school dealing with one of angry kids. He was mad inside but couldn't express because I was a customer. I understand his disappointment but he should have kept that disappointment in himself. I looked for him, he wasn't where he sitted in my first visit. I don't know why I have to worry about which dealer receives incentives. This dealer has more cars than other Audi dealers in Mass. But they need to educate their dealers how to work together as a team. they wouldn't care if they know this customer belong to someone else. Also, Do not visit them on Sunday. Although they open Sundays, they will not be able to help you like week days. What a shame. Even when I treat my customers in my drycleaners, I treat all my customers way better than these guys. Am I buying $200 worth product? I am getting over $50K car. Of course, I compare prices and think about deals you guys offer. Only happy part from this dealer was they had the car I had been looking for when no one else had in Mass. Please act like a professional sales person. It is Audi. - I don't know about other sales people here, my story is aimed for just two people, mainly Clyde. - read more

It is unfortunate that I am forced to write this negative review on Audi Natick, however I feel I should warn anyone considering purchasing a vehicle from them.  Last May I inquired about a used Jeep Wrangler listed for sale on their website.  I was particular in asking if this Jeep included a soft top as well as the hard top.  "Yes it does" the dealership replied.  I went to the dealership, test drove the Jeep and purchased it 3 days later.  The salesman, Vadim, was very nice and the dealership made the purchasing process fast and easy.  One month later I installed the soft top, but the windows were missing.  I contacted Vadim in which he said he would follow thru with this.  For the 2 months following, the dealership strung me along,  They took no action and made no attempt at sending me some replacement windows.  3 months later not only Vadim but Derek the Pre-owned director will not respond to my texts, calls or any messages I have left.  I spent $40,000.00 on this vehicle with the assumption of it being complete.  Ignoring a customer after the deal is done is not professional and should be a red flag to anyone considering making a purchase from Audi Natick.  Audi Natck, Vadim and Derek, you lost me as a returning customer and my husband as well. Tracy Smith read more

I bought a CPO Audi Q5 yesterday and was happy with the sales women that I dealt with, Michelle. Though, when I went to pick the car up, there was a crack in the front bumper that looked like someone tried to fix it with silly putty and toe nail polish (see picture) and the back bumper had looked like someone ran a coat of paint over half of the bumper. I have been told that these will be fixed to a "look like new condition. I have reached out to the GM Seth Marshall for a resolution and will update this review/rating once this is resolved. read more

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An excellent experience from start to finish. I worked with Wunna and Mike Lemming to purchase an A6, who were both exceptionally patient, professional and went out of their way to make a deal. I shopped around for over two months communicating with several dealers, and Audi of Natick was the most diligent in their follow-up, always matching - and beating competing offers. In fact, I will honestly and candidly say that I never had another dealer work as hard to earn my business (including the dealer where I purchased my prior Audi from). Excellent - and fair pricing, outstanding communication, with a true interest in meeting and exceeding their customers expectations. A beautiful, contemporary and comfortable facility where everyone I encountered was friendly. Thank you! read more

I've been going to Bernardi Audi for service for nearly six years and have never been disappointed. I contrast to the dismal experience I had at its sister Toyota dealer on the other side of town (http://bit.ly/12rsnWP), I've found the service reps at Bernardi Audi to be consistently knowledgeable, friendly, responsive and helpful. My only issue is that sometimes it takes them a while to notify me that my car is ready. Bernardi recently moved into a spacious new facility that has plenty of amenities for the waiting customer. These include work carrels, big-screen TV, plenty of coffee and snacks and abundant wi-fi. I'm almost more productive in the Bernardi lounge than I am in my home office! My latest experience was particularly pleasant. My brought my TT in for diagnosis because the sound system had stopped working. The rep quoted me a $125 diagnosis fee - which is fine - but ended up fixing the problem for that amount. It turned out the amp had quit worked and required a reset and another test to be sure it was working. The actual work time was a little more than an hour, but they only charged me for the diagnosis fee. Better was that the rep told me that if I ever needed to replace the amplifier, it would cost $985 to install a new factory version, but I could find the same thing much cheaper at Best Buy. I like it when a dealer repair shop actually looks out for my best interests instead of trying to automatically sell me the highest-priced option (are you listening Bernardi Toyota?). I usually quit going to dealer service centers when my warranty expires, but I'll keep coming back to Bernardi Audi as long as I get service like this. read more

Worst car buying experience ever I've worked with a lot of different dealers and bought quite a few cars over the past 20+ years and Audi Natick provided the worse experience I've ever had. At no point did I feel appreciated or valued as a customer, and I didn't get a sense of care or professionalism from anyone I interacted with. The whole experience was very transactional and lacked any emotion or care. Even dealers selling cars in a much lower price range have made me feel more valued. From the start the sales rep, Joyce, was scattered, distracted, and disorganized. She didn't seem to have answers to most of my questions so she had to keep stepping away to ask someone. Once we finally finished all the negotiations and financing paperwork, we were just left with no clue who to see next or how to schedule the delivery. I finally found a sales manager, Jonathan. After hearing our complaints about the poor experience we proceeded to make excuses for the rep and the team. Everything from being short staffed to individual performance issues in the past. At no time did I feel heard. It was all excuses and no empathy for the customer. On delivery day, I quickly noticed a small dent in the car door. Luckily the dent guy was onsite and could take care of it while I waited. But this meant I needed to wait another hour. Management was informed so the rep could authorize the repair. This is the point where I would have expected a manager to at least come by to apologize and acknowledge the inconvenience. Consistent with my last visit, no one at this dealership seems to care about the customer experience. The car was finally ready to do the walkthrough. This is my second Audi so I'm quite familiar with everything. The rep explained controls for features that were incorrect or didn't even exist as options in my car. She also couldn't help me setup Audi Connect, said she'd have someone follow up with me the next day to assist and answer any other questions I might have. Surprise, no one ever called. So I decided to send an email of my experiences to the GM. No reply. If you're looking for an Audi, there are plenty of other dealers around. It's worth a little extra drive time to find someone who values customers. read more

Got in for a 3rd under warranty for a ABS fault costs 3K out of warranty in 2 year, 4 days on loaner, gave me quarter tank, filled tank for quarter tank, service guy drove my car for 100 miles on my gas to find fault, got charged for quarter tank. read more

Buyer Beware !! I went to this dealership to buy a car I seen with a sale tag on it !!! When I went in to find out the payment on this car they told me the sale tag was wrong and cannot give it to me for that price because they haven't had the chance to change it !!! I've passed by 3 times this week and the price is still on it ! I just left there today and asked why it still had the tag on it and they basically brushed me off. Management sucks at this place. read more

I when for an oil change on my 2012 audi a4 on the 03/21, the service was great, they help my with things that I need it help with, the service on the vehicle was great, they did the undercarriage inspection and told me the thing that need it attention, but they fail on showing me that the rear coil spring was broken and could fall off at any time and let it me take off on my vehicle. The moment I found out what it was I couldn't believe it that they didn't show me it was a big SAFETY ISSUE and could've cause a accident, they should have never let me leave with the vehicle like that. I'm very upset read more

Audi Natick - Broken coil spring - Auto Repair Near Me - Natick, Massachusetts

Bought a 2009 vehicle in 2010, had 15K or so miles. Within 30 days the front tire pressure alert came on. There was no problem w tire. It's one of many electrical glitches. Have brought it back about 5 times for this issue. Persists 8 yrs later. Bottom line: service staff is very polite; lots of up-charging; and a complete rip-off. The most irritating thing (which they may have stopped) are the post-visit pressure to rate them 10-our-of-10 because they say AUDI requires it. 1.Whenever I've brought the car in for a specific repair, am given a laundry list of other items (while the original issue has often gone unfixed). Last time I was presented w $7K in unnecessary recommended services in shiny packaging. The thing I brought the car in for wasn't addressed. 2. The pricing is absurdly high. Once had six very minor glitches: the aforementioned tire pressure lite, rear view mirror popped off, key fob was glitchy, the rest even less serious stuff-- really just fuse-checking electrical. As I went to sign the authorization, they was a separate diagnostic charge for each item- even though a few were really connected. Don't recall the charge for each, but the total was about $700 for six items. Brought the car home, fixed everything myself (save for the tire pressure lite). 3. Have brought vehicle in a few times for the same recall alert without the parts being available, even w appts made weeks in advance. The recall visits are a bother for them. If you really need something done, you may be able to negotiate the price. Don't do it until u bring in the vehicle. Once it's there, and if you're willing to yank it, you may be able to save 25%. read more

Brought in my Audi for service due to an Airbag Recall. I asked them to check on a list of symptoms I was concerned about. Never once did the agent (Derek) reach out to me with updates. I had to continually reach out to him for any information. When I came to pick up the car I found out that the major issue that I had asked to be looked at was never completed. They told me it would be about 2 to 3 hours for them to check. After no updates again I call and find out the tech that was supposed to look at it was tied up in another job all day and did not get to it. Called again the next day. Nothing. Communication and service is beyond unacceptable. Safe to say I will NEVER be bringing my car to this location again. read more

We recently purchased an Audi from this dealership and wanted to share that the overall experience was good. We worked with Kevin, he was extremely helpful. The finance was able to match our low interest rate. On the day of pick-up the registry was down delaying the pick-up and Kevin had a hard stop at 3.30pm, he stayed back till all the appropriate paperwork was completed. He also spend a good amount of time walking me through all the new car features. After we bought the car my husband had some concerns about the car we had purchased, Kevin coordinated with the customer service department so we could get our concerns addressed. My husband was expecting no return calls after the purchase had been made but that was not the case here. All in all, highly recommend the dealership and Kevin. read more

Beyond impressed with the help I received from Jason Nassif, the finance manager at Audi Natick. As a girl who doesn't know much about cars, he was extremely helpful when it came to explaining the details of the recall of my A3, getting me a new key at a great price, and even helping out with some changes I wanted to make with dash board settings. Love the service at Audi natick in general but the level professionalism and attentiveness from Jason was sooo impressive! Will definitely be going to him for all my car needs from now on. read more

I move a lot and bought a few Audis from different Audi dealers in different states.. I recently moved to Massachusetts and needed another Audi, I've been turned off by the 2 Audi dealerships I went to until I was going to the Natick mall and passed by the best looking Audi dealership I've ever seen, I had to stop and check it out and was blown away by their customer service. I was greeted by the lovely receptionist as soon as I opened the door and introduced me to a very nice gentleman who basically held my hand throughout the whole process and made me feel like a part of the family. I obviously bought another Audi:)))))) I was dropped off and picked up at the mall while they were getting my new car ready to take home the same day. The whole process was very smooth. I'm in love with my new car and new friends!! Try them out, they ARE GREAT!!! read more

Great Audi service department. Everyone was very attentive, polite. Waiting area is clean. They offer a shuttle service to the mall if you need to kill some time. Yes, Audi service isn't cheap. It isn't cheap anywhere. I used to go to Wagner Audi in Boylston, but I like Bernardi Natick MUCH better. Service was done as promised, on time, true to the estimate they gave me. read more

I had a very good experience relative to my purchase of a 2016 Q5. I worked with Daniel and found him to be professional at all times and he was always considerate of my time. I have owned 3 BMW's previously and this is my first Audi. I feel I got a very good deal on my car and will update Yelp on service and other things now that I have transitioned from prospect to customer. read more

What a great dealership, customer service from the moment you walk in. Sales people that are more interested in helping you buy a car then trying to sell you a car. Mr. Omar was very helpful even know I told him I stopped in just to look. read more

Bad attitude. Said they will "round up the price". They said they really don't care will sell the car anyway

Great place to do business. Very helpful sales representatives Beautiful, and welcoming atmosphere in the showroom Very professional individuals and really individual every one of their customers to make sure that each one is satisfied with the service. I bought my A4 here and it was my first car to purchase by myself after college and I was really happy with Seth, the General Manager there and how he took care of us in the experience in purchasing the A4. read more

The guys who sold us a car were wonderful in 2013. But while servicing our Audi over the years, the staff that has helped out has been very dodgy- Ryan has an attitude (worse with people of color). Couple other guys also pick and chose who to give good service to and who can just wait around and not get help or acknowledgement. I've watched all this a few times and wanted management to know that not everyone is made to feel like a welcome part of the Audi 'family'. This needs to be fixed. read more

My buddy purchased a Q5, asked if I wanted one too. I said sure, went in and signed the papers, paid them and picked up the Q5 a few days later after it was cleaned and detailed. No haggling, no hassle, just great service from start to finish of the deal. Kudos to Igor. However, the only problem we had was that the customer waiting area wasn't fully stocked with kiddie juices and snacks. My toddler has been giving me the stink eye ever since. read more

Every time I visit Audi Natick, I'm treated very well. The staff there are very attentive and from the minute I get out of my car, until I get back into my car, I feel very comfortable. I'm directed to the right area. The person who checks me in is always pleasant. While I'm waiting, I'm offered all sorts of food and beverage options. It also seems they get the job done very quickly - so I'm never there very long. Best dealership I've been to in at least 10 years. I highly recommend them. PS: Full disclosure - I don't actually own an Audi but I do go there to have them handle certain things with my vehicle and no one ever pressures me into trading in and buying an Audi, which is another plus! read more

I bought my A4 there and it was a good experience, maybe 5 stars. But I'm tougher on the service department. I called up for a 35K checkup. It's a major one. They told me it'd be over $800. I then looked over the complete list of what they do and $850 was hard to believe. So I checked around for others who worked on German cars, found the highly rated Tosti and went over my list. The price came under $200 including an oil change, and they're very nice. Audi's service dept is clean, organized, has tasty snacks, is also nice and probably does good work. But best I can tell, their prices are extremely high compared to nearby high quality alternatives. In the past I'd avoided dealerships for maintenance. I'd heard their sales margins had been reduced by the internet and they needed to make up for the shortfall w maintenance and so their prices were inflated. This seems to support that. read more

Glad I was never a customer here. Went in to look at buying an Audi here several years ago and at least 3 salespeople blew me off. Some of them just chitchatting with no customers. Finally after waiting for half an hour, left in disgust as I had rushed over from work to get there. As I was getting into my car a salesperson ran out after me & I ended up telling him that I had to go and was taking my business to Audi Burlington, where I've been a satisfied customer ever since with none of the repair shenanigans other reviewers have complained about with Audi Natick. Yes, I have to drive a little farther, but when I pass by Audi Natick on the way to Audi Burlington, I'm so glad that they blew me off. read more

I went to Audi Natick to look for a new SUV and I was helped by Max Wang. He is very knowledgable and genuine towards the whole approach. I felt I was treated very fair and the whole experience was GREAT! I would definitely come back again for another car purchase and recommend my friends to buy car from him and Audi Natick. The other thing is, Max is quick at handling things. Audi Burlington was so slow and the experience was terrible. They didn't believe I was ready to buy a car thus they ignored me pretty much. The dealership at Natick is the best I have seen ! I love going there. read more

Sky at Audi Natick is a great (and atypical) salesperson. From the minute I contacted the dealership to long after we left with our new car she was attentive communicative and committed to making sure we had a good experience. Sky took the time to get to know us and a bit about our lives, more than the average salesperson....and remembered those details each time we saw her. There was never any pressure, only attention to details to make sure the process went smoothly. She knows the Audi products and service process inside-out. I recommend Sky to anyone looking to purchase a new or used Audi! read more

bought a brand new car 2022 etron. 6 months later it would not charge and the computer was glitchy. the middle console freezes because the air vent can't reach that area. they literally have no loaner vehicles. they have a car for a day they don't know why my car wouldn't charge at home but it is charging now. Even though the charger said the car malfunctioned during the charge so it shut it down as a safety. they need to keep my car another day and still no loaner car and they can't even pick me up to get the car today! didn't offer to pay my Uber. is this not the first class service audi is suppose to deliver. 90,000 car and this kind of service. I should have stayed with BMW! never happens with them! read more

If I could give this place a 0 I would. Beyond upset at the service that we have received. The only person in the whole entire place that has a clue in what she is doing is Martha. Martha is the best and the only reason why I'm ever coming back. The service department is beyond slow they asked us to bring our car in for service on a Saturday, we did it and then 3 hours later we get a call that they couldn't do anything with our car and that they would need it back another day. Told us that we would get a rental and that they would install our Kahu system which they didn't. We came back another day just to wait around again because no one could tell us what the pin to our Kahu system was or how to work it, they tried to give us a paper and told us to read it. I know how to access Kahu just needed my pin. Someone apparently had forgot to set it up for us.Finally Martha saved the day and helped us get our pin so we could sign in to our system and we could finally be on our way. Angel the guy who sold us the car well don't even get me started on him. Pretty much we didn't have the best experience other than they have an awesome coffee maker whoo how I guess. read more

Waited two and a half hours to do just an oil change and "recall" that was a software update of the climate control system. This was for a scheduled appointment. I was told it will take "about an hour" when scheduling. No one apologized. This was free oil change (withing the first year of purchase) so I did not feel like making a fuss. But I'm not going to come for the next services here. Also the cost was listed as $160 - for an oil change, for goodness sake! BTW the next day AFTER I scheduled the appointment (but before I came) somebody from the dealership called me... to urge me to set up an appointment! read more

Funny place, not very good at communicating, not well organized, and I would not recommend their services. I intended to buy/finance cars for work, scheduled an appointment a few days prior. Confirmed this appointment that morning, showed up expecting to find said cars ready to at least be viewed and nothing... ended up waiting for an hour while being ignored the entire time until an old guy came up to me to tell me he couldn't find the vehicles but was still wanted to finish up the paperwork and sell some vehicles. What a complete waste of my time. read more

I had a wonderful experience with Sky, one of the sales associates. She is professional, helpful, knowledgeable and genuine. She truly cares that her customers have the car that they need and want and will do everything it takes to make the customer happy with their choice. If you are looking for an Audi at Natick, go to see her. She is the BEST!! read more