My interaction with the salesman today was completely ridiculous. It was like I was on a completely different planet. Me: I'm interested in the Q5. Salesman: We don't have any to show you. Me: (staring at a new Q5 out the window). What's that? Salesman: That's the 3.2 Q5. You didn't say you wanted to see that car. Me: I just said I wanted to look at a Q5. Salesman: But there's the 2.0 or 3.2. You didn't say you wanted to see the 3.2. Me: Fine, I want to see the 3.2. Salesman: Well, that car has been driven by so many people, buttons have been pressed, settings changed around that I feel sorry for it. All the batteries in the showroom cars are drained from everyone touching them. I feel sorry for this car. Me: Fine, if you feel sorry for the car, I can take my business elsewhere.... Salesman: Mam, please don't take that the wrong way. It's just that we only have one Q5 and everyone has been touching it. You can't even get one for 90 days. Here's a sales sheet with the prices on it but it's printed in small font because you're not really supposed to have it. Seriously?? Do you want to sell me a car or not? I then turn around, see another Q5 but I'm not allowed to touch that one either because it has summer tires on it. They won't be getting my business anytime soon. If this is representative of their sales staff, I don't even want to know what their service department is like. UPDATE: In response to Steve's comment. I'm not sure how I can be unfair given this conversation was essentially verbatim of my interaction with the salesman. I have since visited Bernardi Audi and they seemed to have it together. I also visited Mercedes of Westwood and they were very professional and appropriate. Bottom line is I couldn't carry on a linear logical conversation with your salesman and it definitely wasn't me. If I buy an Audi, I'm going elsewhere and after perusing the reviews on Yelp, it appears that my opinion is the norm. read more

My husband and I went into this place determined to walk out with a car. The sales rep was completely uninterested, told us flat out we would not find what we were looking for within our budget and when, after a lot of asking on our part, we realized there was a potential car for us in their lot, he merely pointed to it from his window. no option to test drive, not even the chance to look at it up close. we walked straight out. Found an independant luxury dealer online and bought our gorgeous car from him within a week. Unfortunately we still come here for our repairs/maintenance because it was the closest one, and have to deal with the VERY rude sales reps. Only the actual mechanics are nice. We will be changing dealerships veryyyy soon. read more

The Audi is a fabulous car. I love mine so much I was in the market to upgrade and buy a new one this year. That was until my recent experience at Audi of Brookline Service department. To make a long story short, I was given the run around and ignored. I took my car into be serviced and was promised to have it back by late afternoon. By late afternoon I was told they didn't have a needed part and it would take 4 days to get. They offered me a loaner car in the interim, even though it is ridiculous that they didn't have the spare part and it would take 4 days to bring it in (Boston isn't a backwater town and haven't they heard of FedEx?). Also the fact that they didn't even let me know this until late in the afternoon makes me think they didn't even look at the car all day until that point. Still, I didn't make a fuss, went all the way back to the dealer to pick up the loaner, an extra inconvenience I had to put up with. Follow that with the day the car was suppose to be ready, no one phoned me to let me know. And I called 4 times at different points throughout the day to ask. Left messages, and not one person got back to me. Not one. Now, Audi is a good brand and I expect good customer service, especially at these prices. Especially since I bought the car with Audi of Brookline! Yet no one got back to me to let me know I could pick up my car. A day later, keeping my car an extra day and adding yet more inconvenience, someone finally bothered to call. I don't know if the people who work in the service department are stupid or just plain lazy, but because they don't value me as a customer I doubt I will be buying another Audi again. read more

Certified preowned Audi had the check engine light on. I went to autozone to get the codes printed for free. Something about a damaged turbo. Brought the car to Audi Brookline and told them about the code and gladly paid my $85 deductible to get it fixed. Picked it up next day and was told by the service manager it was a hose that was cracked going to the turbo. Drove less than a 100 miles around town and the check engine light comes on. Went back to autozone and the same code came up. Brought it back to Audi Brookline to see if they would correct the original problem. I told them since the original code came up I don't think I should have to pay the $85 deductible again. The service manager told me he would TRY to save me from the fee cause he's not sure the issue is related. Total bs! So he calls me and tells me they have to replace the whole turbo. When I come to pick the car up he is nowhere to be found and the girl at the cash register charges me the $85 again. So the long and short of it is they didn't really want to fix the turbo the first time around. This is because the dealership does not make as much money on the warranty repairs. It is to their advantage to turn them around quick and reset the check engine light. I had out of state plates at the time so they figured I would just go away. No way buddy! So I called Audi of America and they reimbursed my $85 and said they would look into the dealership. read more

STAY AWAY!!! They had my old A4 (2006) for almost an entire month while it sat apart and they were trying to figure out what was wrong with it. It was actually pretty simple what was wrong with it, and there was a TSB for it. Fuel pump and cam lobe wear. They finally "fix" the issue for me to get less than 1 mile down the road for the CEL (check engine light) to come on. Believe it or not I actually needed my car that day. Irate I went back in and demanded that they get the car looked at right now, and that I wanted a loaner, and wasn't waiting for them to figure out what was wrong. They already had 3 weeks to do that. I get the loaner car, an effing KIA at that. Come on, who drops off an Audi and gets a KIA loaner? Beat the life out of it, valet it, and tell the valet to keep it close. I then get a call saying they are going to need the car for the night and ask if I want to keep the loaner for $15 a day. I returned the loaner, and walked home. A few days pass no news. Then I get a call saying that the car has low oil pressure. Great here we go again I think to myself. I'll be without the car for another month. They finally managed to deliver me back the car and it seemed to be ok. I didn't trust any of their work, the service manager, the service writers or basically anyone other than the friendly German sales man that I initially dealt with. The next month stopped by Burlington Audi and traded her in. I have never looked back and I will never ever do business with this joke of an Audi dealer again! read more

I am amazed! How DO they stay in business? My friends bought a new car today - but not from Audi of Brookline. They went to test drive the station wagon when the sales man asked them for their phone number and email address - they gave it to him and then questioned what they were going to use it for - the sales man said "I'm about to let you drive a $35K car", gave them back their licenses and then told them he had nothing for them to drive. Stupid mistake - considering they paid cash for very the next car they drove. Not from Audi of Brookline. Idiot Salesman! Dumb and offensive. I guess he didn't need that commission after all. If you're looking for an Audi, go elsewhere! If you're just looking for a good experience, buy a Toyota! Then you can skip the maintenance issues as well. S~ read more

Went in today to check out an A4, and was treated poorly as soon as I walked in. The salesperson acted as if I had no business looking at an Audi, and tried to get us to leave quickly...extremely dismissive. I still might buy an Audi, but won't be buying it here. read more

New Update. I didn't think that I could possibly be any more dissapointed and disgusted with Audi of Brookline, but they continue to impress!!! See my previous reviews. The saga continues. Check engine light comes on. I call Audi of Westwood on Saturday. They ask me to come in 3 hours later. I come in, they immediatly plug in the diagnostic machine. Tell me that my car needs a firmware update. I mention my rough cold start issue. They tell me that this firmware update specifically handles that issue. How long ago was it released . . . 6 or 7 months. Months after I brought it to Audi of Brookline with that complaint, left it there for a week, they did nothing, treated me like garbage . . . Cold start is now smooth and I continue to love my car. Yelp should allow for zero stars. Audi should drop this company and get a real dealer inside of city limits (though short of that, I completely recommend Prime Audi) Btw, I will call in on Stephen's response, but no one threw you under the bus. I specifically asked when the firmware was released. They were nothing but professional. Btw, there are only 3 dealerships in the area! read more

I wish I could give them a half star. Stay away! Minor complaint #1: They don't listen. I told them about a sunroof rattle that was only present when the roof was closed. They called to tell me they couldn't find the rattle, even though "we drove it with the roof open and tilted up." Minor complaint #2: No drop-off after-hours. Oh, sure, you can drop your keys off into a mail slot, but they close a gate at 7pm (closing time), so you can't actually drop off the car. Totally inconvenient. Minor complaint #3: No loaners. Even my Saab dealers provided free Saab loaners, even when I needed them once a month back in 2007. I unloaded the POS Saab for the Audi, but I'm beginning to rethink my decision. Call me a snob, but beyond the other complaints I have had (and I've only had the car since February), I don't feel like I should have to pay $15/day to drive a Corolla when I drop a $35k car off for a repair. At least not when even the lesser competition (Saab, Volvo) provides freebies. Okay, those are the minor things--the nuisances that someone shouldn't have to deal with at a luxury car dealership. Now, onto the major offenses ... Major complaint #1: They screwed my wife out of $200 for an alignment the car didn't need because of "some uneven wear on the tires." The tires looked fine when we dropped it off, the car tracked fine, and the wheel was straight, but she didn't know and took their word for it. Major complaint #2: They tried to charge me over $200 to pull out my battery and clean out a duct, a job I've read that most indie mechanics will do for free. Unforgivable complaint: They drove my A4 around trying to hear the aforementioned major sunroof rattle. Again, I specified that the rattle only occurred when the roof was closed, yet when they called me to tell me the rattle wasn't present, they said that they had driven around with it open. "Try again," I said, "this time with it closed. The smallest bumps will make it rattle." Well, I can only assume they drove it over all manners of potholes/railroad tracks, because now my steering wheel isn't straight anymore. I called to complain, and the manager, Frank won't return my calls ... To be continued. These guys are absolute crooks. I'm looking for an indie repair shop ASAP, so that when my warranty runs out in September, I'm not left permanently bent over. UPDATE: They called and offered to split the cost of the alignment ... No thanks. I'm taking it to Foreign Auto Center, where they have a drop-off box, and where the alignment will be less expensive than it would have been if I'd split it with the dealer. For any warranty work, I'll make the drive to Burlington--at least I love driving the car. read more

Having been around Audi's (and VW's) for the better part of my life, I've come to know what to expect in a VW/Audi/Porsche dealership. In the last month and change, I decided it was time for a new car, and I wanted a CPO A4. Audi of Brookline had one in stock, so I shot them an e-mail. I got a response in a timely manner, which initiated a series of e-mails and an eventual planned visit to the dealership that weekend. I arrived, was greeted by Ralph (whom I communicated with by e-mail), and we went to find the car. They started it up, and it was immediately apparent that it was in need of service (ignition coils). I waited for an hour in the dealership, only to be told they couldn't fix it and I wouldn't be able to drive it. I was not offered the opportunity to drive anything similar. I made a plan to go back the following weekend. The following weekend, I went, met Ralph again, and test drove the now functional A4. I liked it, saw myself in it, and went inside the dealership to begin talking numbers. My salesperson, Ralph, didn't even lift a finger to begin doing a sales worksheet. In fact, most of my time there was spent sitting by myself in a chair at his desk. I practically had to pull teeth to get their financing rates (which is a huge "I'm ready to buy!" signal). I did ask for a trade estimate, was low-balled significantly, and said no thanks. NOT ONE attempt was made to keep me from leaving, they just let me walk out without a word. The following day, I got an e-mail from Ralph saying that NOW there might be room to increase trade value....but the A4 I had been driving sold already. Nothing even close on the lot. Haven't heard from him since. Bought a CPO A4 several weeks later from Ira in Peabody. To me, I felt: 1) Treated like I was 13 years old. 2) Bait and switch. Super disappointed. read more

Absolutely HORRIBLE. While Michael Kloogian is a fantastic salesperson, my go-to guy, the service department here are a bunch of lousy, incompetent frauds. They will not honor your warranty, will keep your car for longer than necessary, and advise all kinds of unnecessary work at 10x the time rate of other places. They didn't complete work I had asked them to the last time I was there because they "forgot." They do not know the meaning of professionalism. Horrible, absolutely horrible. They should not be allowed to be in business. Google "Audi of Brookline" and you will see all the horrible reviews. STAY AWAY!! Join the lawsuit if, like others, they have NOT honored your warranty. read more

I will never EVER come here again. While the sales staff is super nice and will let you look at and test drive any car that's available on their lot, I have a big issue with the service staff. First off, the service desk isn't open very late...they close at 7pm, but really stop doing work around 5pm. It's a pain to get to and the service guys are nice, but not overly friendly or accommodating. They never have any appointments within 5 days of when you're calling and are usually booked on Saturdays unless you call about a week in advance. I don't usually know a week in advance when my car needs service - and I can't usually wait that long either. My car was making a funny noise, like a revving sound when it was running. After two days, they couldn't reproduce the noise or figure out what was wrong with it, for that matter. They told me that I probably just needed an oil change, so they did that. The noise came back the very next day. I had to take it to a dealer in NY - where I bought the car - and they fixed the phantom noise. I needed a new hose to cool the car down. HOW DO YOU MISS THAT?! read more

I'm going to start saying and writing that since English is not my first language I must apologize for my mistakes when I'm expressing myself using this tongue. On the other hand, I need to keep writing and putting into words what I believe and experience in my life in this beautiful country where I have lived for the last 17 years. In that matter, I have to say with the downturn of the economy, and all of that, I think how hard I work in my daytime job (I'm also an actor). My clients are important to me, and my efforts to service them the BEST way possible is a MUST to me. I'm sitting here, and actually writing this note in a dealership, Brookline Audi in Brookline, Massachusetts where I brought my car for some repairs, and, where I have received one the WORST services that I have ever experienced in my life. Customer Service is so important these days that I found inconceivable to receive this kind of attention. They tell you that your car would be ready at a certain time, and I have been waiting already 1 hour and 30 minutes after that original time. Not even one single person has stopped by to ask me if I want or need something. Nothing. In other words, it is as nobody has been here for the last 4 hours that I have sat here. The service is not only poor, I even feel that the prices for the services and repair of my car are outrageous, out of proportion, especially when I have declared 2009 my saving year, and I have been good saving here and there, and although I know my car needs repairs and services, I do not mind to pay for GOOD services, for EXCELLENT attention if that is the case. What I have received this morning Monday March 16th 2009 is nothing but BAD service at Brookline Audi in Brookline, Massachusetts. Nobody cares, nobody seems to take a minute to display some kind of attention. Basic attention, and good service. I'm not asking for a 5 star type of service. I'd only love to have the recognition that I am a human being paying for something, not asking for anything free. Again, I am a human being, and in these times of economic downturn, GOOD customer services is important, vital. If you don't read more

Service only, cannot comment on sales experience. The good: they can get stuff from Audi, admittedly it takes a while. They are an authorized dealer. We have had no repairs that we had to have redone. Audis are pretty good cars. The rest: slow, expensive, sort of uninterested in you unless they think you're about to buy a new car. I really feel they size me up trying to figure out how much they can charge me when I go there, sort of gives me the creeps. We usually go to an owner operator down the street who cares about his work. read more

Stephen, This seems to be the only way that I can respond publicly to your comment. It seems to be a flaw in how Yelp handles things. Thank you for responding. In all of the years that we've taken the car to your dealership, we've never been offered a free loaner vehicle. Ever. Many times we've also asked for a ride to the T or to Longwood and were told that wasn't a service you provide. Also during that time, we've never felt that we've gotten good, polite service from your crew. The convenience of your location was the only reason we kept coming back. These past few interactions were the last straw. Especially after we called back a number of times after you posted a reply to my earlier review (which you seem to have removed?) and those calls were not returned. We're taking our car to Audi of Westwood from now on. We called Audi USA and while they could not comment on your dealership, they recommended that we go there instead and all but guaranteed that we would be happy. So, we'll give them a try to see if they can redeem Audi's reputation with us. They were interested in keeping us as customers. I am surprised that you are not. I treat people with respect that deserve respect. David has never treated my wife well. I do apologize for calling him a moron though. It was not a nice thing. Thank you. read more

Relocated from CA to Boston. Took my car in for the 15K service and replace the brake pads and that's how the horror story begins: You need to replace the rotors for a cost of $3700...why the rotors were replaced at 9k miles, they can't have been finished at 14.5k. "you have to replace them otherwise the car is in a Dangerous state and you will need to sign a waiver that you are taking the car in a dangerous state." Told them I purchased a pad replacement warranty from CA dealer and could they check on it..."No, it's illegal for us to call other audi dealerships on your behalf and or ask about the car." Really, you don't ever call another audi dealer because it's illegal." They were 2 days late getting the car done so I missed my return flight to CA. The first day I forgot my house key in the car, it took them an hour to figure out where the car was parked. They told me they put the registration on the front seat...nope, they forgot it in a pile of paperwork and found it a few days later. This dealership is the WORST I have ever experienced. The cherry...when I finally got the car they gave it to me with 0 miles left in the gas tank...Gee, thanks. Avoid this place absolutely abysmal. read more

Customer Service: bad attitude Friendliness: did not greet by anyone when walked inside the dealer Price: dishonest on listing price and non-negotiable I recommend try another Audi dealer if you have your mind set on an Audi. Great car to drive but deserve better than what I experienced. read more

We had an amazing experience with Alex over at Audi Brookline. He was so wonderful to work with and was patient ad understood what was important to us. He was extremely responsive and respected our time. I would recommend anyone looking to go to Audi Brookline. We were not even intending to get an Audi and it turned out that it was one of the best decisions of the year so far! read more

I was very disappointed with my experience here this weekend. I spent some time showing myself around the car lot, and when I had a pretty good idea of what cars were interesting to me, I went inside to see a salesperson to see what was available. Even though there were no other customers in the dealership, the salesperson did not even bother to get out of his chair. I explained I was interested in either the A5 or the TT, but was informed that not many were in stock and that these models were hard to come by (both new and used). Instead of offering to show me the cars that were in stock, I was given a business card and asked to send an email with what I was looking for. I did not drive all the way out to Brookline for an email address! All the cars in the showroom were locked and I could not see the interiors, and there was never any mention of a test drive. I might as well buy my car on EBay. What really set me off was that when I went to leave, my car had been boxed in by a dealer's repair van. When I went back in the dealership to ask another salesperson to move the van (the first one had disappeared out back) I was told that he would be "with me in a few minutes." No apology for blocking in my car (which was in a customer parking spot) and he seemed to intentionally take his time walking out to and moving the van. He then muttered that they must have thought my car was in for service (an insult as my current car is not an Audi and was parked in a "Customers Only" spot next to the entrance) Not sure what their problem is here, but I'll be going to Natick when I'm ready to purchase. read more

Avoid! This location is very bad. I'll start off by stating that the front desk staff are nice and informative. We brought our A4 into the shop after the check engine light came on. A few days later we were told the problem had been fixed and the car was good to go. The front desk informed us they were going to bill us $85.00 for the service since the part they fixed was under warranty. Before we left, one of the front desk employees said we did not need to pay the fee since everything was covered under warranty. The next day the service engine light came back on. And again we made the trip back to this location for them to take a look at it. The front desk this time changed their minds and asked us for the $85.00 from the last visit. After a more thorough look, the mechanic found out there was carbon built up inside the engine block and it needed to be cleaned out. ( Previous owner decided it was a good idea to use low grade fuel ) The car was in the shop for around a week in a half to two weeks. Finally, we got the phone call that the car was fixed and ready to be picked up. This is where we have come up with one star and bad review. As we were pulling into the dealership in the rental car they provided to us, we see our car being driven out of the lot onto Brookline Ave at full speed. When I say full speed...I mean tires almost peeling out and almost redlining the RPM's. This is a manual transmission car. To add to the shocking sight we just saw, the driver decided to weave around traffic while continuing to accelerate and cutting off traffic. Imagine if you were in our shoes. How it would feel if you trusted a certified dealership to work on your car only to find out A) they don't fix this issue the first time , and B) they treat your car like a race car and drive it irresponsibly and reckless. And furthermore, what else is going on that we don't see. Audi is a high end brand and this definitely is not the kind of serve we should expect from a certified dealership. This is the last time we will bring our Audi to the Brookline dealer. We have in the past gone up to Peabody for our car services and will now make that our prime location. The customer service and maintenance up in Peabody is outstanding and reliable. read more

Well well! The overall review of this place speak for itself. I have visited this dealership several times. Every Time my car due for maintenance, I brought it here, the wait was always 5 hours or longer. Never offer for a loaner car or even tell you when exactly they are finish. I had to wait endless time. Once, I brought the car in because I have a flat tire. Realized that the car got more problem, they would perform service without giving a price. Even to reset a light would cost $40. Finally the bill came out $1600. What a surprise? read more

WTF do I know about buying cars, people?? NOTHING! Except that I will need a car in under a month. After a long day of touring dealerships of various makes, and dealing with overly excited fakely enthusiastic disturbingly familiar (hey there guys howya doin) salesfolk, it was a breath of fresh car air to talk to this well articulated soft spoken guy, Ralph, at the Boston Audi. As a pair of relative riff raff off the street without an appointment, we still got a full test drive and story on several cars, an honest opinion, and zero pressure. SCORE! Minus a star for the confusing parking situation.... BUT Plus half a star for the salesguy who made eye contact with BOTH of us, not just the Y chromosome. Felt good, even if it was only for show. read more

Complete unethical business practices - Stay away from them. They do not honor their words - even they were in an email.

I bought my car from Audi of Brookline a little over a year ago and I've been getting it serviced there ever since. I'm not sure where people on here are coming from? They must be dealing with an entirely different dealership and service department than I am. When I bought my car I dealt with Michael as my primary sales person, but one of the days I wanted to see a car he couldn't make it. No issue, he assured me, he set me up on an appointment with one of his co-workers and they were every bit as helpful, answering all my questions, and making the whole process easy--I ask a lot of questions and they didn't make me feel like a hassle. I came back a few days later to buy my car and I couldn't be happier. From the service side, they've been AWESOME, I cannot say enough good things, David has made the whole process extremely easy. Setting up my planned service when I ask without fail, even providing a loaner if I've needed it, and who doesn't love picking up a clean car? When it is time to get a new car I won't even look other places, you can't beat their sales and service! read more

Brought my car in for a 75k check up. They gave me a list of stuff that I should have fixed, which costs around 5K. I fortunately got a second opinion from a third party auto shop that specializes in foreign cars. I asked them to do a list of things that need to get fixed. They came back with nothing. I then went over the list that Audi Brookline made, and the mechanic at the other auto shop disagreed with everyone. I would not take my car in for service here. They are shysters. read more

I have been going to this dealership for all the work to my Audi. The service there has always been shoddy. I thought things had improved after the dealership changed ownership.. but it is worse. This past week, I had a horrible experience with them. My Audi was in the shop for 3 days because the check engine light on. The whole time there, they would not return my calls and when they did, they gave me the run around. I became very frustrated when, during the last conversation, their service rep said they couldn't figure out what was wrong with my car (my option was to pay over $500 for more diagnostics). He then was trying to fast talk me into into trading my car in. I just wanted my car fixed. I had my car towed away to a reputable Audi mechanic who immediately found my car had a dirty ignition coil. It was fixed right away and I was back on the road in no time. Stay away from this Audi dealership in Brookline!!! read more

I am currently having my first real experience with Brookline Audi, although they did once repair a tire for me. I had my Audi Q7 towed in yesterday morning when it completely stopped working in the middle of traffice. It was moving one second and the next second it stopped moving. The service person was very helpful checking me in. I was told they do not have any loaners at this time so they nicely drove me home. Since then I haven't heard a thing. They don't call, text or email me. I called several times yesterday to check in and was told they had yet to look at my car. Toward the end of the day when I called, they told me they hadn't had time to look at my car, that they were underwater with all the services that were scheduled. They told me that I should hear from them by noon tomorrow. My service rep had the day off the next day so he gave me the name of the rep who would be in touch. When I hadn't heard from them by 1:15 pm the next day (which is now today), I called. My service rep for the day was supposedly with a customer and would call me back. An hour later I hadn't heard from him so I called back. I was told he was again supposedly with a customer, but this time I told the receptionist I would like to wait on hold. The receptionist was nice enough to check on me when I was waiting for quite some time. I did get disconnected one, but the receptionist called me back right away. When my service rep finally got on the line, he told me they hadn't looked at my car yet and that they were underwater with the service calls. He used the same wording as the other service rep used yesterday. He said he would check with the dispatcher and would get back to me. He just got back to me to tell me he hasn't heard anything. I am not impressed with Brookline Audi service at all. I usually bring my car to Natick Audi, but my car had stopped working just 3-4 miles from the Brookline Audi so I had it towed there. I would not go back here, given a choice read more

When I began my search for my first GLK, Dave McBride from Audi Brookline and David S. from Mercedes-Benz Natick both assisted me in the challenging task. They both were in constant communication to find the GLK of my dreams. Even though I didn't end up purchasing from any of the Herb Chambers locations, the customer service was so professional up until the end. Those first impressions will prompt me to refer others to your company. read more

A few weeks ago, I was visiting in Brookline area (I live out of state) & my tire warning light came on late night. Next AM I stopped by Audi Brookline to see if they could help. Despite being under construction & loaded with cars & owners with appointments, they took care of me. I'm handicapped so trying to do it my self in bitter cold weather would have been extremely difficult at the least and I didn't relish idea of long ride home with under-inflated tires. It may have been a little thing for them, but it was big for me! read more

Max Ha in the Service Dept is awesome. He's efficient with communications so that you can make decisions about your car. The platinum car detail was impeccable. They took great care of my SQ5, even while I kept the loaner for a few extra days given my work schedule. This was my first time to Audi Brookline, and it's now my favorite location. read more

I just bought a new Audi Q5 from Chris Garvin at Audi Brookline. Chris and the manager, Michael Espey, were terrific! The initial sales experience was great - quick and easy, cut to the chase on the numbers, fair deal for me and one that they could make work. I hate to admit it, but I bought a car with an interior that seemed OK when I saw it at the dealership, but I ended up not liking it once I got it home. I called the next day to see what my options were. As you can imagine, I was a bit embarrassed to be making the call, but I figured that if I was going to spend that kind of money for a car and spend that much time in it, then I was entitled to get one that I was excited about. Chris and Michael were awesome - they never made me feel awkward about the situation. Within an hour, they found the car I wanted (which had not been available the day before) and figured out a way to swap it out with with no hassle on my end - just a few papers to sign the next day. This was totally on me - they never pressured me into the first car, but they helped me get one that I am really fired up about. Bottom line - I knew I was getting a premium car when I bought an Audi. I was very pleased (and relieved) to find that the sales experience matched the car. (It might be worth noting that the dealership was sold to Herb Chambers recently. It will be interesting to see if some of the issues in earlier comments will be addressed). read more

I used to have excellent experience with Antar and Max previously with the service. However, that is not the case for everyone in the department and I am so glad to get rid of my vehicle and do not need to do service there again. So I got the RS5 with trade-in of my previous S5 approx 2 years ago. The vehicle was CPO and I think I should be fine but I cannot be more wrong. I drove less than 7000 miles in two years. But besides the regular maintenance and some miscellaneous non-recurring problems of the vehicle, I went to the service for "engine light" on issue for at least 3-4 times. I believe the overall length of vehicle in shop is over 2 month for this single issue. And this time, I was dropping off the vehicle and hope to get some dignostics within days how I can take care of the engine light issue again. I did, from Mr Drew Paglia, who didn't know this is a CPO but so eager to ask for money without much explanation. I understand that not everything is not covered by CPO and I am OK to pay for what is needed to get the car fixed but I would talk to someone who knows the condition of the vehicle instead of keep asking for payment. So I called for discussion and think everything is OK and I just need to wait for the repair. And guess what? Completely nothing (not repair nor communication) happened for more than two weeks. I think I leave the service enough time to figure out what needs to be done so I called to check the condition, for three days in a row. Everything single day the call was picked up by a different person and was replied either "I need to check with the technician of the vehicle" or "I need to check with Drew about this" followed by "I will call you later toady/next morning" and of course none of them happen. I was truly pissed and at the end of the third week I went to the dealership to get the unfixed car back (engine light still on and nothing done) and Steve probably remembered what happened next. I am thankful that Steve attempt to solve the problem with me and give me a loaner. And then it took another 1.5 week for the engine light to be fixed, which is kinds of OK as 1) I have a loaner; 2) Max is communicative and I am kept informed what is going on, unlike Drew, who I think is completely a piece of sht~ And I finally can leave this comment as I don't "have to leave all exceptional comment so that we can serve you right" (by Paul, service consultant, Audi Brookline). Yet I decided to get rid of the vehicle immediately after it is fixed. There was some good times before with the dealership, but incidents like this is really pushing people away. You might get enough customers so that you do not care about some of the unhappy ones. But for me there is just no way I will ever get another car from this dealer ever again, nor recommend it to any of my friend. Feb, 2019. read more

Listen, this is the best dealership around and I do not know what the problem is with these people who wrote all these bad review. In my estimation, you treat people rudely and you are likely to get rude service... and if you cannot afford a car that is expensive to repair, then buy a different brand. This is a car dealership, people... and there is no reason to give these hard working folks a hard time or a bad name... wtf? read more

This review is for Tyler in sales. He is the man. He helped me with every single annoying step that comes with leasing a car. He really cares about customer satisfaction and went out of his way to be amenable to my needs. read more

We couldn't have been happier with my overall experience working with Audi Brookline. We went there 3 times from research to purchase. We also visited 4 other dealerships during the research phase as comparison. We worked with Chris Garvin as our Audi sales partner. He was top notch throughout. He was very patient with our questions and our desire to look at the various car colors in the daylight, comparing the different headlights. He walked us through the various garages full of cars and found examples so we can see it in person. Never once did we feel pressured or taking too much time with our questions and curiosity. When it came time to review price Anthony was helpful in explaining lease vs. purchase. Again never felt pressured or pushed around like you might think of the car sales industry. Even Miguel who did the final paperwork for signing contracts and financing when you expect them to upsell you on 14 different things he was very helpful explaining what is what, what the cost is, savings of buying up front and what we could really do without. We couldn't of imagined a better experience except getting the car for free :) read more

Such rude people! They will sell you a car no problem. But good luck getting any service from them after. I was just thrown my automobile status report back at me from the service "manager". I was explaining that it's not right that my car has been in an out of service so often and that I was convinced my car was a lemon. Both the manager and service manager were rude to me. I will never come back to This dealership and I don't recommend it. Very upsetting and sad because they just finished building a beautiful dealership. read more

Just picked up my sweet new ride from Audi Brookline. I have to say that since Herb Chambers acquired this dealership in September 2014, it's a night and day difference from what it used to be. You really get that impression that the staff is giving it their all and you're being taken care of at every level. Yeah.. buying a car doesn't always go as smooth as it could have, but it certainly isn't from a lack of effort. True professionals. read more

Audi Brookline - Just picked up my new car - Car Dealers Near Me - Brookline, Massachusetts

I went to Audi of Brookline to lease my first new car. After test driving competing cars in the same class as the A4, I headed to Audi of Brookline. My salesperson, Chris Garvin, was tops from beginning to end. He was personable, honest, and no pressure. Despite me being a young woman, he took me seriously and treated me with respect throughout the buying process. When there was a snafu with the car I ordered, he personally made sure everything was taken care of and that I was treated fairly. He left me with a very positive experience and I would definitely purchase from him again. A few other dealerships could take a lesson from his book. At Infinity, for example, they spent 30 minutes telling me about the keyless ignition and the navigation system (which I had already told them I didn't need) and didn't tell me anything about the actual car (engine, safety features, etc.). Anyway. Chris was a great salesperson and very helpful and honest at the end of my lease, too. Ask for him if you're going to buy an Audi at Audi of Brookline. Luckily, I haven't needed any major service, so I can't speak to the service department. The only thing that takes a star off is that the loaner cars aren't free and they aren't Audis. I think that's a little bizarre for a luxury car. My parents own Audis and they always get Audi loaners. Otherwise, my experience here has been very good so far. read more

I have been going to this particular Audi shop for more than six years for my Audi repair and I bought my car from there. I deal with David whenever I have a problem. The estimate that I receive from the sales representative is what I pay and sometimes I receive discount for being a prefered customer :-) They work around my schedule and I pick up the car in the time window they give me. David always call me to give me updates on the repair and if at any time they found another problem, David gives me the repair for free most of the time. I am looking to trade in my car and because of the perfect service I receive from there, I am only going to buy an Audi. read more

The complete lack of communication is the cause of my poor experience at Audi Brookline service dept. My advisor Joselyn P. kept me in the dark, never calling me to keep me informed or returning my calls when she said she would, causing me to have an argument with her coworker Max Ha. Customer service skills are lacking with these 2 service advisors, they could learn a few things from their coworker Drew P. Unfortunately the damage is done, i will take my business elsewhere, where the customer is appreciated and treated with respect. read more