I own a 2022 Polestar 2, and my service experience began in late April of 2026 when Polestar corporate pushed an over-the-air software update to my vehicle, which ended up bricking the vehicle's software/computer system while it was parked in my garage. The alarm went off. The trunk opened itself. The 12 volt battery depleted itself flashing various lights and warnings -- in short, the update fried my car's brain, and it became absolutely inoperable through the direct action of the manufacturer. Total system failure.
I had to have it forcibly dragged by winch out of my garage and taken to Polestar Boston on a flatbed. The next day I received a call from someone confirming the car was there and asking why it was there, even though I had delivered all those details the day before by telephone to the dealer and to Polestar corporate and to the towing company and to the roadside assistance company. OK, they don't talk to each other, fine. Then nothing for several days -- no update, no diagnosis, nothing at all until text from someone who said he will know shortly what is wrong. Then nothing again for multiple additional days. I text the number asking for information and get no response. Finally, I call and they tell me that person doesn't even work there anymore and nobody had thought to tell me. They still don't tell me what's wrong with the car or when it will be fixed.
At the two week mark, I finally get someone on the phone who says the car is finished. Still nobody has explained to me what service was performed or to explain what went wrong. The person I talk with this time says, straight out, that they know their service operation is a nightmare. Two points for honesty. I thank him for being the best part of a bad experience, and Polestar gets credit for sending a driver to deliver my car to my home and for not charging me for Polestar wrecking my car. Minus a couple points for not offering a loaner or even giving a crap how I would get around while they treated my car as a "we'll get around to it" level priority. When they delivered the vehicle, they assured me the car was 100 percent operational, all systems good. Says so on the receipt.
Three weeks later, I walked in to my garage to discover the car is dead again. Same flashing lights. Same system failure. And now Polestar Boston and Polestar corporate say I am on my own. They will not stand behind the car or the repair. It is on me to pay $500 to flatbed my car for a second time to them, presumably so they can charge me to fix what wasn't fixed right the first time. Did the 12 volt battery die? It's possible. But if it did, it's the same 12 volt battery Polestar knew had drained out during the first episode and put BACK IN MY VEHICLE instead of replacing it.
What is the lesson here? Don't buy a Polestar. It's buggy, and the manufacturer does not stand behind the product. Even if you own a Polestar, don't go to Polestar Boston -- by their own admission, their service experience is awful. I write this knowing I still may have to take my car there because it's my only choice within 200 miles, but right is right. And they should not get to treat people this way without anyone saying so. Oh, and they have the nerve to give you a receipt that says something about how truly exceptional service is the only passing grade at their dealership. Truly bad service would have been an upgrade from what they gave me. Don't expect any better for yourself. read more