I spoke with Boston Foreign Motors (BFM) over a three day span, initial inquiry the first day, Facetime of the vehicle the second day, and the third day was an attempt at negotiation (failed, but nevertheless). I live in another state so decided to do a Purchasing Agreement which is essentially putting 1k down with the intent to buy... ultimately however, I wanted the vehicle held until I could get to Boston the upcoming weekend and do a pre-purchasing inspection and test drive. Needless to say, there was a lot of communication over these three days.
On the day that I was supposed to sign the agreement and put down my deposit, I was contacted by Wesley, the salesman that I was dealing with, and he asked me if I had ever heard of the "buyback" program. After acknowledging that I hadn't, he then proceeded to tell me how the vehicle was purchased back by the manufacturer because there were some "minor issues regarding the navigation."I asked if this information was outlined in the CarFax, which I believed to be clean since their website advertised the title as "used clear title" and initial conversations confirmed this. Nevertheless, he says "yes, the issues are outlined in the CarFax," I then tell him that I'll take a look at it and email him back.
Immediately upon opening a new window, what do I see in bold red, BRANDED TITLE: LEMON. Those "minor issues" were reported as "Severe problems were reported by a state Department of Motor Vehicles (DMV). This vehicle does not qualify for the CARFAX Buyback Guarantee." So yeah, aside from the fact that their website is falsely advertising clear titles where titles aren't clear, I was lied to over the phone when I asked again just to confirm; the deception is unprecedented. Aside from false advertising and lying, there were clear intentions to wait until my interest reached an almost point of sale to indicate something as pertinent as the status of a title, and even still, it was described in a manner to completely minimize the fact that the title was branded! That's like not acknowledging that a vehicle was in an accident, and then later mentioning that it was a minor accident, and then finding out that the car has a salvaged title.
After emailing Wesley back and telling him that I was no longer interested because the title was branded a lemon which is a far cry from being clear, he tells me, "I would not be concerned because you have still have another 34 months or 40,597 miles" obviously referring to the warranty. And here ladies and gentleman, is the nail in the coffin. There wasn't any concern for the false advertising or deceptiveness, what was essentially said is, 'hey, you're under warranty, don't sweat it.' No concern for the resale on my part, just the sale on his, no concern about the period after the warranty ends, or the time spent in and out of the dealership while the vehicle is under warranty. I do not respect the practices of this dealership and I encourage anyone willing to risk doing business with them in spite of this review, to start with the CarFax first. read more