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Jamaica Plain Auto Body

4.5 (41 reviews)
Closed • 8:30 am - 5:00 pm

Services - Jamaica Plain Auto Body

Auto steering and suspension repair

Routine automotive maintenance

Bumper repair

Jamaica Plain Auto Body Photos

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5 years ago

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2 years ago

Great neighborhood place! Stopped by for a broken car handle and they fixed it on the spot for no charge!

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14 years ago

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5 years ago

Excellent service. Excellent customer care. I highly recommend Jamaica Plain Auto Body.

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Ask the Community - Jamaica Plain Auto Body

Review Highlights - Jamaica Plain Auto Body

“I also asked Matt about places to go to get the inside of the car cleaned, including fabric stain removal.”

Mentioned in 20 reviews

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A-Z Auto Center - Face of the front office, Fred. Always ready with a welcoming smile.

A-Z Auto Center

(164 reviews)

As always, excellent, timely, honest service. They are very considerate in explaining suggested…read morerepairs & are straightforward about which items must be done immediately (safety) vs which could be done with less urgency. --Loyal, long-standing customer--

After being a customer here for the past 3-4 years for routine maintenance and inspections, I never…read moreexpected to have an experience this frustrating. We dropped our car off Saturday morning around 10:30 a.m. and were told we would receive a text and email with the inspection results and estimated repair cost. We waited all day. Around 4:30 p.m., I called to check on it, only to find out they had already closed. Apparently, no one thought it was important to mention that my car would be staying there overnight. So, because of their lack of communication, I spent the entire weekend without my car, was essentially stranded, and had to miss plans I had already made. Not because there was some major unexpected repair taking days to complete--but because apparently no one thought to pick up the phone and tell me they weren't returning my vehicle. I received the estimate Sunday morning and immediately responded. I even drove down there, only to find out they were closed until Monday. Monday morning came and went. No response to my email. No response to my phone call. Finally, around 2:30 p.m., I called again. And this is where the customer service really took a turn. Instead of an apology or even an acknowledgment that keeping someone's car all weekend without telling them might be, you know, inconvenient, I was told I should have told them when I dropped the car off that I needed it back that day. Apparently, when you drop your car off at 10:30 on a Saturday, you are now expected to specifically announce that you would like to have your car back sometime before Monday. Good to know. They also told me the website references them being closed on Sundays, but it also said they are closed on Saturdays which is not true. So not much of a valuable source. I was also told I should have called earlier Saturday to find out what was happening. Because apparently the customer is responsible for chasing down the service department all day to find out whether their own vehicle is being returned. Meanwhile, I still haven't gotten a satisfactory explanation for the actual repair issue. They replaced my muffler in 2023, and now, only about 15,000 miles later, I'm being told it needs to be replaced again. I asked a very reasonable question: Why? Was the part defective? Was there an issue with the installation? What caused it to fail so quickly? I still don't have a clear answer. And then there's the $75 inspection fee. I was repeatedly reminded that they were doing me a "courtesy" by not charging the full $150 inspection fee. After being left without my vehicle for the weekend and receiving essentially zero communication, that "courtesy" didn't feel particularly generous. I completely understand that repairs take time. I understand that businesses get busy. I understand that sometimes a vehicle can't be finished when expected. What I don't understand is why communicating that to a customer seems to be so difficult. A simple phone call Saturday saying, "We won't be able to get this back to you today, so we'll need to keep it until Monday," would have prevented this entire situation. Instead, I was left without my car all weekend, missed plans, had to chase them down for information, and then was told that the whole situation was essentially my fault because I didn't specifically ask for my car back that day. I've been a loyal customer for years, but this experience has seriously changed my opinion. The repair itself is one issue. The way a customer is treated when something goes wrong tells you much more about a business. If you value your time, your transportation, and basic communication from the people working on your vehicle, I would think twice before using this service department.

VIP Tires & Service

VIP Tires & Service

(34 reviews)

Our 2013 Honda was making weird noises, braking unevenly. VIP diagnosed the problem, replaced the…read morebrake calipers. They also noticed that its tires were 9 years old with rubber starting to break down. It was an expensive visit to the garage, but all the expenses were listed and I compared with industry averages and VIP charged reasonable prices. This is an efficient and ethical shop that does good work.

My car broke down in an unfamiliar neighborhood, and AAA offered 3 options of places to tow it to…read more I picked VIP because it was the closest to my home. I regret that decision now! I spent a fortune to have my serpentine belt and tensioner replaced + the $250 baseline fee for diagnostics. Mechanic friends told me that I was way overcharged for the serpentine belt and tensioner, and that unless it was completely fried, that was probably not what caused my car to die in the first place. VIP then they told me that I needed my radiator replaced and that it was leaking coolant so badly that if I drove the car anywhere farther than the grocery store, the coolant could all leak out and the engine would seize up. They could fix it all for $1700 more, but they couldn't get to it for another couple of days. Meanwhile, I had to drive to my mom's house 350 miles away for a family emergency, so I opted to not get the radiator. When I drove the car home (~2 miles), I checked the coolant and there was none in the reservoir (VIP said they had topped it off). I talked to a mechanic friend, and he said there was no way that much coolant could leak out in a 2-mile trip-- just buy a jug of it, fill it up, and check it along the way on the 350 mile trip. I did that. When I arrived at my destination, the coolant level had barely budged. That seemed a little sketchy, but then... I took the car to my family's favorite repair place. They said the radiator was fine, and nothing was leaking; it just needed a new hose connector and for $50 I was good to go. They also said $1700 was an insane price for a radiator replacement. So good. Dodged that bullet. BUT THEN... I took my cat to the emergency room a couple days later and when attempting to leave, the car was dead. Completely dead-- when you turned the key, nothing. No lights, no clicking, absolutely nothing. My cat and I took an Uber home, and the next day I had a mechanic friend drop me off at my dead car. He looked at it and found that when VIP had replaced the battery (I am pretty sure I didn't need a new battery as my old one was only about a year old), they hadn't tightened down any of the screws, so it shook itself loose and disconnected. We tightened the screws (they were so loose we could have removed them by hand with no issues), and it's been fine ever since. So, TL;DR: 1. They said they had topped off the coolant when they had not. 2. They replaced the battery when they didn't need to, 3. They didn't tighten down the battery housing, causing my car to unexpectedly die. 4. They attepted to scare me into thinking I needed a part that they were going to overcharge me for. 5. The part they did fix was probably not the cause of my original problem. So yeah, I do not recommend this place.

Jamaica Plain Auto Body - autorepair - Updated October 2026

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