The second Audi dealership today I visited: Looking for a Q5 or Q7.....none on the lot. One out front turned out to be used. No sales help. Same experience at both Audi dealerships I visited. Very disappointed as I was ready to replace an end of lease from another brand and this dealer was very convenient for service. Although now reading the other reviews. I will not be back. read more

This was one of the worst experiences having my car serviced that I've ever had. By the way this is now my third Audi and I love the brand.. I dropped my car off eight days ago with a request to call me once the service folks understood why the check engine light was on. I called the dealership at three times in the subsequent week and asked to be transferred to the service department or no one ever picked the phone up I finally got asked for service voicemail on subsequent calls and left two messageswith my home and work phone numbers to call me back. After eight days of hearing nothing about my car I walked to the dealership and stood in line at the desk until I was told that they would find my service advisor. This was only the beginning of my experience. he printed up the initial report on my car from the automated system and the only thing on the paper was my original complaint that the check engine light was on. It seems fairly clear that nothing happened to my car over the prior week. He told me he would be right back. 15 minutes later after having "spoken to the tech" he returned and on a handwritten scrap of paper told me that I needed the following items, a new valve cover, new ignition blocks, new spark plugs, and a new thermostat controller. The total cost was approximately $2000. I told him that seems like a lot to spend on a 11-year-old car and he crossed the thermostat and the valve cover off the list and told me I could just have the ignition work done. I told him that didn't seem appropriate: either the work had to be done or not and that I would take my service work elsewhere and asked him to have the car ready for me to pick up that afternoon. I stopped by that afternoon and was given a bill for $125 for service work and another $10 for environmental charges. When I asked what the environmental charges were there was no answer except for disposal of fluids. When asked what fluids have been disposed of for a service inspection I couldn't get an answer and after about 15 minutes the charges for the $10 environmental service were reversed. It's hard to imagine why anyone would use this location for service. read more

Well, I'm satisfied with the car a lot. But the service just sucks. Salesperson seems like a lack of enthusiasm. Moreover, after I sign the paperwork and paid $3000 deposit, they just seem constantly ignore my email and phone call. Especially when encounter issues during the transfer of the amount left, the finance person was really rude and interrupt me saying "I'm not familiar with it. I don't know about the electronic check." Ha, this is how they treat customers after buying (compare to their annoying constantly calling and emailing before buying). read more

After buying an Audi you expect some level of decent service. Unlike other Audi dealerships they do not give you a loaner but ask you to rent a car from enterprise (attached to the dealership). It was supposed to be $10. I gave my car in because my mileage was really low (12mpg in the city!) and they found no problem. So they charged me full price for the car rental ($40). They even changed my personal license plate frame to their Audi of Brookline frame!! Who does that?? Especially considering it was clearly a customized personal one! To top it all off the service guy said that he did not have the time to even wash the car! Other dealerships like Audi Westwood and Burlington are much better despite the distance! read more

The classic bad car dealership. I called on the phone to find out about a lease I saw advertised. I was assured they had multiple models that fit the lease criteria, and I asked very specific questions about money down requirements , taxes, etc. I was satisfied enough to make the trip, but upon arrival, everything changes. The lease suddenly goes up by about $58 per month, (this is 2k over the course of the loan) and money down goes up by 2k from what I was quoted. + the usual bs doc fees and such. Essentially they tried to bilk another 5k out of the deal. I left in frustration and anger over the wasted time. Buyer beware of this place. read more

If you are looking for a place to get ripped off and get bad service go to Audi of Brookline. Honestly, every time I go, it's horrible! Even under warranty, they find a way to give bad service and rip me off with extra charges. More than once, they have left a message on the wrong voice mail even though they have my correct phone # on file. I always have to call to see if my car is ready or what service needs to be done. They have NEVER washed and vacuumed my car for the past two years during routine maintenances, which I thought was always included with service! I have recently witnessed them offering other clients, but when I pick my car up it's not done. If you are going to buy an Audi go outside Boston. It's not worth wasting your time with these clowns. read more

Before you read this review, please note that, as for the mechanics at Audi of , every service they have performed has been to spec and I have not had an issue with. Also, I should state that this review is in no way meant to reflect on the Sales department. I have not had any dealings with them and do not feel that it would be fair to have this review reflect on them. When I moved to Boston eight years ago from LA with a brand new Audi, I quickly found that Audi of Brookline was the only dealership in/around Boston. I happily brought my car there for routine service about six months after moving to Boston. The customer service was a bit gruff, but I chalked that up to my not being familiar with the Northeast and the differences in communication, etc. I ignored the fact that I had to get a rental car as a loaner and that they did not have a pick up/drop off service and that their hours were less than friendly for professionals. I picked up the car at the end of the day to learn that it had been serviced, but not washed or detailed...in fact, it was far dirtier than when I had dropped it off! I pointed this out to the service department to receive a reply that they are not a detail shop! Being that they are the only Audi dealership in town, I continued to bring my car there for service while it was under warranty. I also continued to receive rude and unresponsive customer service, a lack of care and communication one would expect when they purchase an Audi (and I might add, have experienced outstanding customer service at other Audi dealerships). When the warranty expired, I brought my car back one last time for servicing...they proceeded to tell me that I required service on three separate issues which were supposed to have been taken care of the previous year when it was under warranty. These repairs would have a considerable sum on top of the $800.00 service I had brought the car in for. Recently, my car was hit while parked. The shop which did the repairs was unable to diagnose an issue resulting from the accident. Through a convoluted story, the car ended up at Brookline Audi. I contacted the Service department and encountered the same unresponsive and rude customer service...this included being hung up on four times in a row! Needless to say, somethings will never change. Ultimately, when one has any interaction with another human being, one would hope to be treated with kindness and respect. Regrettably, his has not been the case with Brookline of Audi's Service department. read more

I stopped in to Audi Of Brookline to make an appointment to have my S4 serviced and was greeted by David Davidian. David quickly went over my vehicle, scheduled my service, and sent me on my way in a loaner. The next day my vehicle was serviced, detailed and ready to be picked up. Audi Of Brookline and David deserve 10 stars! read more

I just bought leased my Q5 with Silvio at Audi Brookline and he was GREAT. Incredibly attentive from the moment I walked in, had great knowledge of the product, was so pleasant and followed up with me a few weeks later to see how I was enjoying my new car. Great service...great car! read more

I don't know how these guys manage to stay in business, but somehow they do. I went in here knowing exactly what Audi S4 I was looking for, and low and behold they had it on the lot. I stood around trying to get help, and then after being ignored, I decided to ask if I could have some help. I was again ignored. There was specifically a car on the lot that I wanted to test drive. Now, I could drive circles around the douchebags that have a salesperson job here in the knowlege I have about Audi's, but I can only imagine that the fact that I look to be in my mid-20's they figured that I was out for a joy ride. How sad when I showed up a few days later in the exact car they had on their lot that I has just spent over $25,000 on and pointed out that fact to the salesperson that dissed me. Perhaps someday they'll learn to treat ALL their customers with respect. read more

I'll spare everyone a detailed account of my experience with the service department here (mostly because my blood still boils when I recount it). However, sticking with what appears to be common consensus here on Yelp, the service group here is simply god awful. Incompetent, rude and borderline criminal. My saga ended with me telling them to not fix/touch the car and I'd bring it to another Audi. read more

Sylvio Santos my sales person worked with me every step of the way! He made sure I go the vehicle I wanted for the price I wanted. He has been checking in to make sure I'm loving my Audi A5 convertible. If you are shopping for an Audi see Sylvio at Audi Brookline. read more

Service was poor and pretty rude... I understand a lot at dealers but when they are blatantly evasive to questions and no straight answers and overall condescending a rude we don't take that... We left frustrated and won't go back here... Not helpful or welcoming... I'll spend my money leasing some place that cares. read more

They are arrogant and ignorant: avoid at all costs. We bought an Audi from Brookline Audi a few years ago. I liked their sales staff, but their service department is appalling. Over the course of several service visits they got a bunch of stuff wrong. At one point while I was sitting in their waiting room I heard a tech on the phone saying very condescendingly to a customer (who was questioning exactly what was up with their car) "I'm the technician, and you're just the customer: I'm the expert." That visit was the final straw: they switched our winter/summer wheels and put two of them on the wrong way around. There are arrows on the tires - even a bimbo could get it right! This mistake was immediately obvious in the car's handling as soon as I was on the highway: so much for their test drive before handing it back. We switched to Clair Audi for service, which is now in Westwood and a heck of a drive from the city, but worth the effort. I only wish I'd bought the car from them (free loaner vehicles). Clair has changed management recently so check for recent reviews to see if they're still the best in the area. read more

Never, never go to this place for service. I had a CPO warranty and they looked for every excuse in the book not to honor it, and still charged me a copayment even though they did nothing to my car. Smug people, poor customer service. Avoid this place. read more

I seriously recommend avoiding this dealership altogether. While my stories revolved around repairs, a perusal of the reviews here from people who have bought tell a similar story. My story is this, and the latter part of it is my own fault, you probably wouldn't make the same mistake (I hope). I moved to the Brookline area and was happy to see this dealership so close. I happened to mention to a friend when looking for a ride to work when I had scheduled my car in for service that I had brought it here. It turns out my buddy had dealt with these guys before and told me I should really stay away. In his case, he brought it in for another repair when his warranty was over, and he got the truly classic overcharge/"we just can't let you leave with the car with (blank) problem" line. But that's someone else's story, here's mine. Whatever, I thought. Seriously, it seems everyone's always complaining about dealerships, and the location was just too convenient. But I should have listened. The first time I brought it in, I felt the charge for the repair in order was vastly overstated. The rep I talked to was extremely rude when I actually had follow up questions about what exactly had been done and how that resolved my problem. What's worse, the rattle I brought it in for didn't even go away--not even that very day. I brought it to a subsequent, very honest mechanic in another town (I won't say who, as this isn't about advertising someone else), who DID fix the rattle at a fair price and confirmed that this was clearly an overcharge in his opinion. Overcharged for not addressing the problem, wonderful. I can't tell you what they actually did, but they sure made a few bucks off it. I vowed not go back again. And that remained true for about 2 years. Then, I had something of an unexpected car problem right in the Brookline area where I live, had kind of let the past event recede in my mind a little bit, and didn't feel I wanted to bring the car a more significant distance to another dealership or mechanic. Yeah, that's the part that's my fault--I can't believe I went back to the well with these guys again. All I can say about Round 2 is that it was even worse. This overcharge was even more egregious. And this time (unlike the first), I was given the "we already started the work" line so I was locked in to just accepting it! In retrospect, I should have taken them to small claims, but that ship has sailed. It was followed up by a problem at the end that I was treated so rudely about when I asked about it, you almost think it's make believe--it seems like a movie. That was officially the end. I have never and would never go back, even if I got a flat tire in front of the dealership. I've since found the best and most honest autobody shop I've ever had, which doesn't hurt either. For those considering coming to this place, Audi of Brookline remains the worst consumer experience I've personally ever had, and by the looks of some of these other reviews I'm not alone. You might think to yourself "come on, all dealerships are pretty sleazy," but I've gone to others for buying and service over the years and never seen an operation like this one. If you have had a bad experience as an Audi owner, consider contacting Audi USA to talk to them about it. Don't just leave a review online. It really doesn't have to be like this. I think it's also important to note it appears clear that for the last month, this dealership has been posting fake reviews about itself, or paying a service to do that, at dealerrater.com. Before a month ago, over the course of 4 or so years they had accumulated 30 mostly 1-2 star reviews there. In the last 35 days, they have gotten nearly 80 reviews, every single one of them 5 stars. What sort of dealership has to resort to faked good word of mouth? The kind that has earned terrible word of mouth, that's who. It seems a better solution would be, starting today, to change their behavior and earn good press, but I suppose that's naive. In case that sounds hard to believe, just check the filtered reviews right here on Yelp. 2 hidden reviews are written by someone with the screen name "David D.," both perfect reviews, by the way. Well "David D." is an employee of Audi of Brookline named Davidian. His "consumer" reviews of his own employer started at the exact same time as the new crop of reviews at that other website I mentioned. Just think about it. read more

Horrible horrible horrible. Bad customer service, little knowledge of their products (when not plain wrong), very little patience. They are good if you are willing to pay their price in less than 1 hour with wrong information. Went to Audi Norwell, which were great. Night and day in comparison to the very poor service from Audi Brookline. Long story short: do not waste your time there! read more

This has been the worst service I have ever experienced. Dropped off our car last Thursday for a broken axle shaft and told it would take 48 hours. They offered a loaner car but declined based on the short turn over time. Well here it is the next Friday and still no car! It has been impossible to reach someone to tell us an update on the car and we find out today that they haven't even ordered the parts yet!! read more

I can't say enough good things about the service department. I live 45 miles away and because of the level of customer service provided by Antar George; I won't go to any of the 2 much closer dealerships. read more

Wow. I cannot believe this place remains in business. Just proves that an auto manufacturer's willingness to protect a market only encourages diminution of its brand value over the long term. Knowing what I now know, I wouldn't have purchased an Audi insofar as the difficulty of finding decent service within the Boston Metro area makes my head hurt. I've had a handful of encounters with these people, including their sales staff and their service department. My experience with the sales staff has been mixed. I've been ignored (unnamed), condescended to (Ralph) and treated with respect (unnamed guy with blondish hair and glasses), depending on the sales person present at the time. My experience with their service department has outraged me. I'm too angry at the thought of my experience to recount it. Suffice it to say that I bought my car at another dealership but have had it serviced in Brookline twice. The first time resulted in their having found the need to replace the oil pan on a 6 month old car (on the basis that the non-audi certified mechanic who previously replaced the oil stripped the screw)...WITHOUT ASKING FIRST. They removed the oil pan, found the strip and called to say that it would cost $500 to repair...not covered by warranty and, since they couldn't allow me to drive the car away without first repairing it, not subject to review by anyone else. Given the number of posters that have suffered this gouging, I'm shocked that they remain in business. Thank god for Audi Westwood...a long haul, especially in traffic, but my savior nonetheless. And they don't ask you to wait weeks to get a loaner... read more

A little surprised by all the trashing. I walked in on a Friday around 5 pm, was greeted by sales person who asked me what I wanted. I was standing at an A4 that was listed at $35-$36K. I told him one like this but $6-10k less and he brought out his list of used cars and shared it with. He also pulled an A3 around for me to take a look at. Came back next day with my wife, test drove the A3 (which she loved) and a 2009 A4 Premium Plus at $27K which I loved. Sat down with sales person asked for better deal and they brought A4 down to under $25K. Whole process was very easy and gracious. Matt Bride was the guy I dealt with, but the guy at the next desk seemed to be solid too. read more

Please do not waste a minute of your time visiting this dealership for sales. They are tarnishing the great brand and reputation of Audi. I walked in today to test drive a Q5 and an A4. Asked about the Q5, said they don't have any. I saw four of them on the lot (with the stickers still on). I assumed that they may be waiting to be delivered to customers, but after my sales experience (below), I doubt it. Asked about the A4, was told it was "really expensive". I explained to them that I had previously owned an A4 and was currently driving a BMW SUV. I stated that I really did love driving my Audi, and am considering getting back into a 2012 A4. The sales guy, "Oh, well, the A4 is going to cost your more." My thought, "more than what?" He went on to say, "The Americans just don't appreciate Audi cars like the Chinese and Germans do. The [Chinese and Germans] are willing to pay the premium that Audi deserves." His name is Steve/Scott(?). By this point, I had no idea if he worked for Audi or a competitor - given the non-sense he was spewing. Regardless, I figured I would humor his sales strategy. I said, okay, so how about a test drive? He asked for my license. Gave it to him and he made a copy and got the plates. He asked for my email address and my phone number. I gave him my email address. I did not want to give him my phone number. He said, no phone number, no test drive. I said, I will think about giving the phone number after the test drive. He said no. I asked to speak with the general manager. The general manager came out of his office. I explained my intent and interest. I also explained that I have been getting a lot of phone calls from other dealers so I am not sharing my phone number unless I am interested in the car (after driving it). He said it was the owner's policy to have two pieces of information for each prospect. I said he has my address and my email, what more do you need? He said that they would not call me. I was almost ready to give him the number, but then he said, "so, what if Steve/Scott(?) calls you, what's the big deal anyways". At that point, I stood my ground and asked if they were going to do the test drive or not. He said, without the phone number, he cannot get me into a car for a test drive. I left. Honestly, I feel terrible for the owner of this dealership. I guess they are entrusting the success of their business to a bunch of clowns who have no respect for their customer. Sure, sales are up and business is good - for now. Last time I checked, there are many other Audi dealers and other competitors. read more

Awful. Avoid using for any Service needs. Went it following a recall on Audi A3 fuel line. While the car was getting serviced there was no loaner. They drove me to a nearby Enterprise rental where I had to put down my own credit card. In the process of fixing the recall issue, they broke the fuel sensor. (So days later I ran out of gas on the interstate, while gauge showed I still had half a tank). Just took it to Audi Burlington to get it fixed properly. Getting service here might seem convenient -- but it will be a big headache read more

Speaking only to the service department's unethical business practices and general laziness. They had my A8 for over 30 days, David Davidian had the account and promised the world. They ended up charging me for my ENTERPRISE rental (not supposed to have a rental for a8 and S line models). They charged me for a part I had replaced but failed to return it to me. Wish Prime Audi had a Boston location. This "family owned" dealership is quite the racket! read more

WORST DEALERSHIP EVER! I made a yelp account just to write a review about how terrible the customer service was here. Incredibly rude salesman. We are planning on buying a new car within the next two months and the salesman asked "Why we were here now then? Why not wait and look later".. And also "If this wasn't the closest dealership to us, why were we there?" Does this dealership even want to sell cars?? No one spontaneously drops 50K on a car without researching ahead of time. We were there to compare the A3 and a used A5 and the salesman had no interest in letting us test drive the car (as if we weren't serious about buying a car). Both salesman went straight to looking up the prices of cars/finance options instead of helping us decide which car model was best for us. We can look up details on the car/price on the audi website. The reason we are at the dealership is to hear about the cars from the "experts" themselves and most importantly get a feel for the car in person. Finally after a long wait, the salesman walked us to the A5 in the parking lot and said "the doors are open" and walked away... Completely disinterested in us as customers. We don't think we even want an Audi anymore after this experience, it was that bad. Lastly, I feel because I was a woman, they didn't take my business seriously (as if I had no business being in an Audi dealership) whereas when my husband goes they show more slightly more interest in selling a car (but then again, only slightly and still incredibly rude)! Stay away from this place at all costs! read more

short and to the point. Its a ripoff!! I went there just because I needed a place NOW. They replaced 1 100$ part and charged me 600$. This may seem acceptable if they did alot of work and if it would have fixed the issue, but neither was the case. Replacing the part consists of removing 4 screws taking the sensor out putting the screws back. probably less than 15min. I was charged ~500$ to do that. And well the best part was that this did not fix the issue, but made it worse, I went back 3 times and each time they didnt get it right. I went to Seacoast VW in greenland and they fixed it in 3hrs while I waited for 200$. point and case. Avoid at all cost!! read more

My audi A6's MMI display suddenly stopped working. So, I took my car to Audi Brookline for diagnosis on Jun 28th 2016. After 2 hours of diagnosis, they told me that a crucial radio component has gone bad and gave me a quote of 1900$ for its replacement. They charged me $309.60 for the diagnosis. Then I took my car to a regular mechanic for a second opinion and he suggested disconnecting the car's ground and connecting it back again. Once he did that...boom..the display is back again. I was literally shocked. Didn't expect this kind of service from Audi...The worst part, they charged me $300+ for the wrong diagnosis. Never, ever go here... read more

I recently bought a AUDI A4 cabriolet through them... After reading their reviews on Yelp, I was a little uncomfortable but still took the risk of buying a car from them as the offer was just incredible ..Surprisingly the process was very smooth and sales men Michael Koolihan and Andreas was very very attentive to my liking...I am sure lots of people who have good experience rarely write the review but I can say I am quite happy and the only reason I havent given then 5 out of 5 is because they changed the bargain deal during the time I finalized the sale which was quite not the right thing to do. But hey, its tough time with the economy and if the sales men get some extra cash in their hands, good for them...Istill havent had experience with their service team so more reviews will come later when my car gets one read more

Dont bother wasting ur time here. I was PREPARED to put a deposit for an A5, but the dealer changed my mind. First of all, he didnt seem like he was interested in selling me a car, maybe cause im a college kid so its understandable if he assumed i was just here to test drive and walk away. Even then, ive been to 4 other dealerships and they treated me like a valuable customer. Anyways, as i test drove the car, he didnt let me bring a friend in the backseat even though there was more than enough space. Thats fine. But as i was driving, he was DEAD SILENT. As in didnt say a word and was very awkward. I asked if he could take me somewhere with a straight road so i can test acceleration, he simply said "no. If we get pulled over its on you". Thats fine, as i went back to the dealership, he just said "so do you want it?" i was like yes, lets work on a price. Didnt even nudge a penny on the price, and being unfriendly and didnt give eye contact at all. I just left and went to a diff dealership read more

They will not negotiate. The sales manager gave me the line " we priced the cars so you don't have to negotiate" I went to another Audi dealer and got a fair deal. I wasn't looking for the deal of the century. I just wanted to be treated fairly. read more

The service team neglected to ask appropriate questions during intake resulting in a bad outcome (key programming). When I raised the issue, the response was unprofessional throughout, assigning blame to the unknowing customer, me. I can only imagine how they would respond in a more complex and costly situation. I recommend that people stay clear. Very disappointing given my experience with other Herb Chambers dealerships. read more

Frank helped me so much! He even drove my car an hour back to my house to help me out. He went above and beyond in finding me a safe car.

I have taken my car there for service 2x. The staff there are not courteous or friendly. I felt I was overcharged compared to other Audi dealerships iv been to. Don't go there - find another Audi service center or another import car dealer. You would think you would get over the top service when you buy Audi - shame Brookline doesn't take care of their customers. The 2nd time I took my car for service I left immediately because they refused to turn off the "service" light off my dash. read more

Sales guys were WAY too aggressive w/ my girlfriend. It's no wonder people rate car shopping is up there with a root canal...thanks HC, we'll go elsewhere. Prime guys were simply more professional!! read more

This review is cut and dry! Sales - Michael Kloogian - Simply amazing! This trained professional knows the product and has the patience of a saint! I purchased a new 2007 A4 with no hitch, he gave me a great deal and also spent 1 hour explaining the features, He should be hired by Audi for sales training! Service - All members at the front desk - AWFUL! 1. If they do provide a loaner it's a sub-compact Enterprise rental. All other dealerships provide the same if not better car for free. (Herb Chambers, IRA) 2. If you bring a car in for service and they decide it is not covered under the manufactures warranty, you WILL be charged a diagnostic fee. This was really hard to swallow on a 2007 A4 where the interior lighting stopped working. 3. Attitude problem. People work from 9-5 and their service hours are limited. Heaven forbid you leave your car overnight, they will charge you a storage fee! 4. Don't even give them a second chance. I have given them 2, 3, and 4th chances. They have made it very clear that if you are not driving the A8L or R8 then you are a second class citizen. The quality you can expect from Audi cannot be found here. If you want a good, hard working salesman, talk to Michael K. otherwise take your service elsewhere. read more

Called to get price estimate for annual checkup, service rep quoted $320, made appointment, came in, estimate was double, $620-640. WTF? Service rep told me phone estimate was wrong, but pulled out hand calculator and revised estimate to $395. Strike 1. Asked before leaving (8 am) for service manager to call me. 3:30 and no call yet. Strike 2. Called twice this aft to discuss add'l work they recommended. Both calls bounced around their system, left message and no call back. Strike 3. read more

Took over a day to do a 2 hours normal maintenance. Whenever I call them they tell me "we'll call you back" but never give a specific time. I've been waiting from 8:15am to 6:00pm. They never called me. No loan car, no car wash. Zero star. read more

Today was my first time at this dealer. The brakes and door of my car needed to be fixed. Max was very helpful throughout the entire process. I am eight months pregnant. He treated me very professionally. I got there at 7:15am and told him I needed to leave before 11:00. After 30 minutes, it was clear that it would take until late afternoon, so he found someone to drive me home. Max called me later to tell me my car was ready, and he offered to have someone bring me back to the dealer. However, I was able get there myself. I was happy with their service. read more

I'm in the market for a Q5 and I've been working with Micheal O. Mike is a really nice guy and I've enjoyed working with him. I will say though, that my family and I walked in here and it took the sales people a while to come greet us. They could definitely be more attentive when potential customers walk in the door looking to drop upwards of 40k. read more

Bought a CPO sedan from Audi Brookline. Nice people but bad process. To lock in the price, they said I needed to come in yesterday to give them a check. I made an appointment for 8:30pm. I get to the dealership and wait 45 minutes. Today, I come to pick up the car at the agreed upon time. Nothing is ready. I have to wait yet again. I am told that I can do the registration and inspection sticker myself "if that is more convenient for me.". Good case study of making a potentially very positive experience into a negative one. Not the best way to start a relationship. read more