I find it hard to give even one star. They are down the street from me and I keep going back because it's easy. But I cant stand it anymore. Everyone here is dead on. I had a SAAB and Mecca in Allston was fantastic, then I got my Allroad and tried Wooding's next to him and I find the reviews here accurate. So I figured Id swallow it and go with the dealer down the street. Pay for convenience. I was spoiled and felt my luck ran out. The laundry list of reasons includes a $6k transmission job that took almost 3-weeks and they couldnt keep me updated, I had to call numerous times a day and chase them for updates. I also have brought the car in for brakes, tune ups, and vent blockage plus a loose screw on the rear hatch. Every one has required at least one return trip because they didnt actually fix it or we found extra bolts left in the car or brand new issues that didnt exist before repairing old issues. Each time they charged us more money. Best I got was a free detail job. Ill take it, but I just cant put up with the sheer lack of attention to detail and the seeming sheer lack of anyone there actually caring except one mechanic who dealt directly with us to resolve the transmission fiasco. I do need to take some blame for I kept going back, but I have to draw the line now and stop and save others the pain. read more

I moved to Boston in January of 2010 and was looking to establish a working relationship with a local dealer for parts and service. I drive a 2007 A4 2.0T Quattro, which is under warranty and Audi Care. I have since been to AoB twice. Once was in late winter due to engine sputtering, the second was to line up my current purchase, an A3 which I have as of now put a deposit on. I dropped the A4 off to their service department in January or so, where I was attended to by Jeff Buckholtz, expecting to pay upwards of $1500 for the 35k service that was due at the time. You can imagine my delight later that day when I received a phone call from the service department saying they had found the problem, and to verify that I wanted the 35k service completed. The problem was of course fixed under warranty, and upon asking what the service would cost, I was informed of the fact that the used Audi I was driving had Audicare paid out through 45k. To make a long story short, I picked the car up with a fresh engine tune, no more sputtering, oil changed and the remainder of the 35k service performed, with an amount due of $0. They very easily could have charged me for the 35k service and made a nice mint, and I would never have known better. So, while I can't speak for service before January 2010, I can only assume there's been a shakedown, because I have zero complaints. My most recent experience and the motivation for me to write this, was a visit to investigate a new A3. I'm downsizing, and I want DSG. I showed up and was greeted by Scott Allerheiligen, with whom I had no prior experience. Sharp-looking guy, and to be honest I was a bit worried this would equate to him being a hardcore salesman (read: douche). I rattled off a spec-list that I was looking for, and he told me about a gently used A3 they had coming in the very next day, with that identical spec list. We did a walk around of my A4, and he came up with a trade-in that was about the eBay value of it, so I was happy with that fact. With nothing but a quick glance he knew every option package and every specification of the car. I consider myself pretty well versed in Audi, but this guy positively spanked me. We talked more about our previous Audi love affairs and what we like in our cars than we ever did about numbers, and his knowledge and relaxed attitude put me at ease. A classy guy for sure, and very unassuming even if you are buying a basic model like an A3. I had questions about DSG, and he proceeded to recount exactly how they work, what they do when you slam on the brakes or sit in traffic, the history of their development since the 80s, and literally every specification of the vehicle built around it. He knew the differences in the torque curve between my A4 and the A3, despite the identical powerplant, and why those differences exist. I asked about chiptuning, not only did he inform me of the recommended tuning program, but he knew the name of the specific act that was passed requiring auto manufacturers to be able to directly attribute damage to modifications in order to deny warranty claims (ie, you cannot deny repairs on a clutch because owner installed an aftermarket muffler). In short, I don't know what the hell they've done at this dealership since most of these reviews were written, but I have not had a spit of issues to speak of. The 1-star ding, is because of the lack of Audi loaner cars, weird location, and bad parking situation. The only dealership I've been treated better in was Mercedes-Benz, and its really only because their insanely hot Russian model receptionist served me coffee there while I waited for my wheel bearings. God bless America. 1) Give them a chance 2) Let them know how much their reviews suck if they start getting screwy 3) Talk to Scott if you have the slightest technical or financial question DO: -Pay the premium for German luxury and engineering if you think it's worth it -Love your car, maintain it, treat it well, and it will maintain its trade-in value -Drive the piss out of it, and love every second DON'T: -Walk into a dealership expecting to be screwed and wearing the expression on your face -BEAT the piss out of it -Pay $40,000+ and expect service to cost the same as your Corolla. Best of luck. I will update if I go through with the sale. If I don't, I'm sure Scott will have no problem, and I now know 100% more about my brand than I did before this experience. read more

I don't know what all these people are talking about, but my experience at Audi Brookline far surpassed my hopes and dreams. I don't normally post on these types of sites but it angers me when people talk so bad about a business when most of the time it is because the customer doesn't do their research! I bought an Audi here in 2003 and had the most amazing experience with everyone that worked here. I never felt pressured into buying a car, I was made to feel like the choice was always mine unlike some dealerships that will make you feel like you have to buy a car from them as if it were a privilege. A few years later I ran into some car problems but there was no doubt that I could bring my car in and get it fixed with no hassle. And guess what? It was just that easy! Brought in my car, it was fixed in no time and with the best service from the service manager, his name slips my mind right now but thank you! I have since purchased another Audi here for my wife and will make sure that when my kids are old enough to have a car of their own, they will go nowhere but here! read more

In response to the general manager's comments, let me just state the following facts: 1. Brookline Audi charged me over $800 to diagnose the source of the oil leak to tell me it will be $3925 for the repair. This was not a new problem - Brookline Audi had evaluated and purportedly "fixed" the oil leak just a few months prior when I bought the car. But they told me since the car changed hands, they would not stand by their work. First, they said it would take and hour of labor for diagnosis. Then they said it would need another hour. Then another two... and on and on. 2. I was not given any details on the nature of the necessary repair except to say "everything is leaking". After many frustrated attempts to get information from Brookline Audi, I was only able to get the information from my extended warranty insurance company, who told me that the Cam seals and the Cam adjusters were leaking - and that the warranty covers the Cam seals but not the adjusters. This was exactly what Foreign Auto Center in Cambridge diagnosed as well and they did the diagnosis and repair for $800. After eight months since the repair by Foreign Auto Center, there is no sign of a leak and the car is running great. 3. The service representative would never return my phone calls during the two weeks that they kept the car. When I happened to catch him on the phone, I would never get any information beyond "they are working on it." 4. They gave me a loaner car after a few days of not doing any work on my car - only to charge me for part of the car rental surreptitiously without informing me. The general manager has the audacity to opine that I was trying to get him to pay for my car repair - let me assure him that I will never let anyone at Brookline Audi touch my car even if they will do the work for free. I have never before written an online review for any business. I usually overlook small mis-steps but their behavior was so egregious that I felt compelled to join yelp to write about my experience so that others would be forewarned. I wish I had checked out yelp before I went to Audi of Brookline. Judging by the other reviews, it is obvious that this is the general pattern of how they do their business. read more

Oil for my Q5 was running low. Pulled in to see if they had oil. A salesperson saw me wandering around the service area came to try and help. Service was closed, but he found someone to help me anyway. Demtsen the service person went above and beyond to help refill my oil, check my coolant, and was nice to my kid. Great experience! read more

I've been getting my Audi serviced here for over a year now and have been very satisfied with the quality of service. The majority of the work they have done for me has been covered by warranty and I feel like I have been fairly charged for all (little) non-warranty work. My service representative and technician are both extremely knowledgeable and communicative. A very nice loaner car is also offered to me each time. Very happy with the service department of Audi Brookline. read more

I had a great experience buying a pre-owned Audi A3 here recently. We worked with Scott, who was incredibly knowledgeable about the car, put no pressure on us to make a decision quickly, and gave us an excellent trade-in deal. Everyone we worked with was so friendly! We'll definitely be back. read more

A hidden diamond in Brookline!! I wasn't even thinking of buying a vehicle when I drove by this dealer. I saw a cute car and stopped in. Devin Manassa greeted me with a genuine smile. He showed me the car and answered all my questions. When it was time to work out a deal with the help of Anthony and Miguel (management and finance) I walked out of there feeling care for and taken care. Not to mention I walked out with the car of my dreams and a great deal. Although, I am a girl, I was treated with respect and courtesy. I am very pleased and will come back soon! Thank you! read more

I went back to have my fog light grill put on, that was on back order, when it finally came in. David even offered to have my car washed for me while I waited. This place rocks! They did everything as promised. read more

My experience Audi Brookline was efficient and professional. Darin (Used Car Manager) assisted me in purchasing my current car ( new car purchased was a different make). He assessed my vehicle and made me a fair offer. How often does that happen today? If you are looking to sell your car and it's in great condition, as mine was, you should consider having Darin make you an offer. You'll be dealing with a reputable business and be happy that you gave them the opportunity to assist you. It was definitely a mutually beneficial transaction. read more

This place is HORRIBLE. I can only speak to the service department (not sales), but this is by far the worst service I have ever received, and I have been to 3 different Audi service departments due to various moves. I paid $280 for a new key and they could not get it together to actually GIVE ME THE NEW KEY. I got different stories from each person I spoke to about the status and whereabouts of the new key. They kept my car for extra days without warning. No one called to tell me the results of the diagnostic or to tell me about next steps. Not only would they not make the effort to call me, they would not even return my phone calls! David Davidian was my service manager so perhaps that has something to do with this nightmarish experience, but I am now in the market for a new service place. read more

Just had my Audi hit 85,000 miles and it is still running great. Not sure why I get marked as 'spam' by Yelp but it is worth trying again to mention that this has been a great place for my to get my vehicle serviced. Let's face it, no one likes getting their car fixed but compared to other places I have gone in the past this is by far the best option in the area. read more

Awesome experience all around! The team listened to my needs and I never felt pressured. They had multiple options and explained different features very well. The entire dealership was extremely professional and genuinely excited for my A5 dream to come true! The team was very detail oriented for the delivery. They added nice touches that I really appreciated/never got at Lexus (big red bow, assisting with my license plate bracket, a "congratulations" sign on the mirror, etc). Overall, I couldn't be happier! read more

I brought my 2015 A3 in on August 1, 2017,without an appointment , stressed and nervous because of the dashboard message telling me to turn the engine off and check coolant level. Mr. DiPaulo was very calming and helpful. I had to leave the car and he arranged for a ride home. The gentleman driving me reminded me to take anything I needed out of the car. It turns out the water pump had to be replaced, but it was still under warranty. Mr. DiPaulo then arranged for a loaner, and the car was ready when promised. Even better, the dent in the driver 's side door had been taken care of , although I had not requested this- free of charge! It was a very good experience and I applaud every member of your staff who helped me. Lena W. read more

I really hate to write this two-star review of Audi Brookline because it could've easily been a five-star review. All in all, my out-of-state new car buying experience with them left something to be desired. Starting with the pros: They gave me a excellent deal on a brand new 2016 S5 left over from the previous model year. They were also very accommodating and agreed to ship the car to me and take my trade-in back. The employees I dealt with, Jason and Nick, along with several others who helped me out, were, for the most part, pleasant individuals. There were some hiccups in the process, including taking over two weeks to send over any pictures of the car despite repeated requests, issues with the out-of-state registration process (which were conveniently resolved by Jason) and some other minor details..nothing that I wouldn't be able to overlook. This would be a four or maybe even still a five-star review at this point.. Onto the bad: the car was delivered with a half-tank of gas, looked as if it was barely cleaned inside-out and had done 60 miles from the week prior when I had asked one of the salesman to confirm the odometer reading AFTER having committed to buying the car. I don't understand which part of the prepping process requires a brand new car to be driven 60 miles. The worst part was discovering that the lower bumper had been scraped in several places and was very-poorly touched up with paint that clearly didn't even match the original. It's disappointing to take delivery of a brand new car of this caliber and discover that it is anything less than stellar. I contacted my salesman about the scrapes and have yet to hear back about what the dealership will do for me. Should they do right by me and at least correct the paint issues, I will be updating this review. read more

I brought my car in once...and service was great...maybe to get me back. I made an appointment a month ago for airbag recall...I asked specifically if the airbags would be in as I called months earlier and they told me they had to order them. I brought the car in this morning...its now 4 pm and they are telling me they have to order the airbag. Will NOT be coming back here....I am so frustrated.... read more

I have purchased several cars over the last few years, but my experience with Scott Allerheiligen at Audi of Brookline was exceptional. Scott and everyone who works at the dealership are not only passionate about their jobs but passionate about the car they are selling. I have had plenty of experiences where I walked in the a dealership trying to purchase an expensive car and I knew a lot more about the car and its features than the person trying to sell me the car. This was not the case with Scott at Audi. He knew every car he sold, in and out and never once had to reference the Audi website, brochures, nothing. I can not speak highly enough of my experience and the customer service I received. I will keep buying Audi's in the future and they will all be from Audi of Brookline. read more

After having a challenge in service with my S5 Cabriolet. And escalating things to Audi Of America with no success. The General Manager of Audi Brookline Gabe Despres stepped up and took charge of the situation. Gabe understood my pain with my current vehicle after a transmission failure and got me into a new vehicle with little cost to me. The staff at Audi of Brookline could not have been any more accommodating to get things resolved and get me in a vehicle. I will definitely be taking my Audi to Brookline for service going forward as well as purchasing cars there in the future. Definitely put Audi Brookline on your list of places to shop for an Audi. With honest people like this you can't go wrong. read more

Great cars and even better staff. Went in last month to have my car serviced for the first time since my purchase. Met with Dave D. and he was super friendly and answered all my questiones. Great customer experience overall. Thanks guys! read more

These guys are awesome!! Steven Lafond and Gabe Despres really went above and beyond to help out my son and his friends (college students in Boston) from 3000 + miles away. The kids had an issue with the Q5. I called from California where I live and work, explaining the issue and they took the lead, knowing what a hard time it is for a parent to help from so far away, they helped me out (like right now help). I feel like I have family on the east coast. I will be referring family and friends to Audi Brookline for years to come. This is.. I am sure, just a glimmer of what great things these guys do all day. Thanks again !!! Brock read more

The absolute worst experience buying a vehicle. Sales team is pathetic- they just stand around and chit chat with each other and don't even acknowledge customers. Go literally anywhere but here! Any other dealer (Audi or not) would be better than this place! The people here are rude, inept, condescending, and truly have no business being affiliated with the Audi brand; they are an embarrassment. I'm somewhat ashamed that I did business with these people, and it has absolutely soured my view of the Audi brand. read more

So I visited this dealership today interested in two different pre-certified Audi Q5's they had listed for sale. I test drove both and really liked one of them but found that the panoramic sunroof was leaking at some point forming discoloration/rust. when questioning this the used car manager Derek Desimone came right out and told me the prior owner must of left the sunroof open. The carfax report showed no maintenance reports what-so-ever so I was told Audi does not report to carfax. The sales person Frank than informed me the car was serviced through their dealership and came out with a print out of the dates but no detail information just kept referencing the warranty. Which if you read prior reviews they do not seem to honor their CPO'd warranties! I asked Frank to get me the details of all the services they performed on the vehicle and he said he'd have to go to the service department to get it and I said I'd wait. Now this is 2 1/2-3 hrs into this process. Frank than came back about 20 minutes later with multiple sheets of paper but went into the used car managers office instead of to me. I was watching as he spoke to Derek Desimone in his office and could clearly see he did not want Frank to show me the information. He than came out and said he wasn't going to break the law of me?????? I was like what? He said it had the prior owners information listed on the report. I told him to white it out but he REFUSED to show it to me so I left immediately. I was very interested in the vehicle and waited patiently while they told me they need to gather the information but once the used car manager saw the results he refused to show it to me! Dishonest! Do not visit this dealership wait of time! If I could give zero stars I would! Run don't walk away from this dealership Herb Chambers should be ashamed! read more

I spoke with several people there about a car they had and let them know I was over two hours away. After getting an email confirmation the night before I was supposed to see the car I took the day off of work. I then had conversations with two people the morning before I headed down. About 2 hours into my ride they called to tell me they couldn't find the car. What a complete joke!! I wouldn't get a car here if they paid me. read more

I'm a little surprised by some of these reviews. My experience with the service group was great. We worked with Ken Meltzer, who was very nice and did a great job explaining what repairs were needed and why. Everything was handled quickly and at what I thought was a reasonable price. They were recently bought out, so maybe it's worth checking them out again if you're local. read more

I recently leased a new Audi at Audi Brookline. My wife and I visited a number of dealerships in our search. At Audi Brookline, we were helped on the sales floor by Oksana Anderson. We greatly appreciated having Oksana help us. She answered our questions and followed up with us. We both liked that she is sincere and sought to be supportive of our decision-making process and not pushy. Regarding the lease paperwork, we received a clear overview of everything from Amie Le in the financial department. Amie is very sharp. Overseeing all in this process for us was Audi Brookline manager Mike Berube. Mike always responded right away when I reached out to him. Overall, everyone on the team a pleasure to work with together. We give this group our highest recommendation. read more

My son pulled off the rearview mirror on my Audi Q5. I brought it into Audi of Brookline without an appointment. They took care of it immediately, didn't charge me for the service, and then vacuumed and washed the car. Outstanding customer service all the way around! I did not buy my Audi at this dealership but will continue to take it here to be serviced. The next car I buy will definitely be from a Herb Chambers dealership!! read more

STAY AWAY!! Dropped my car off on a friday didnt get it back till the following Tuesday... for a flat tire change because my lock lug nut key was missing, most likely from the last time the service team at Audi of Brookline serviced my car. Called multiple times over the weekend for my seemingly easy tire swap. Finally got to talk to "higher" up in the shop who could not find my car on his lot for 6 hours after having it for 5 days and no response to my VMs. Paulo told me my car would be ready the next day. When I arrived to pick up my car my paperwork could not be located, my tire replacement kit was missing as well as a few of the lug nut caps. I spent 45 mins picking up my car as Paulo scrambled to find my missing items. In the end Paulo never found my paperwork and asked if he could email me my work order something I assume will never get done. They also took off a whopping $25 off my estimate because well you read it.. read more

Incompetent service. Do not waste your time or money. Poorly kept and poorly ran. David, the Service manager is completely unreliable and has anger management issues. The GM, while friendly, not very engaged and not once apologetic. The world is not perfect and we all have bad days. I can understand that and it takes a lot to upset me. I am as understanding as they come. I've been in costumer service all my life. I've never written a negative review about anything or anyone. Let that speak for itself. read more

This is for car purchase and for service. Background: I bought my 2010 A4 here. My car buying approach is pretty straight forward; I figure out the car I want and then I send an email with the specs of the car and a request for a quote given the financial parameters that I want to work with to 5 different dealerships. I ask the dealerships to reply via email and I'm very transparent that I'm comparison shopping. Some dealers hate this because they want to get you into the dealership and upsell you or use sales tactics to get more money for the car. Others love it because if they get me the best price, they've made a sale for about 10 minutes worth of work. Out of the 5 dealerships that I emailed, three replied with emails for prices. Two emailed inviting me to come in for a test drive. Didn't bother with those two. Audi of Brookline replied with the best price and with the exact car that I wanted. I scheduled time to go in. Saw the car that I was purchasing, did the paperwork, met the finance manager, did that paperwork. Was out the door in 60-90 minutes. I wanted them to take care of the registration, so I left the car and picked it up the next day. Done deal. Everyone was professional and it was a quick and easy business transaction. This is the 3rd car I've purchased like this. Service: I've had three services done here - a 5k service, at 15k service and then most recently, my A/C was screwed up. I drive back and forth to NYC a couple of times a month and the A/C just randomly stopped blowing cold air two hours into my drive back to Boston on two different occasions. I called Audi of Brookline on a Tuesday afternoon and they scheduled me to go in first thing Wed. morning. I asked the guy how long he thought it would be and he advised that it would likely be at least a half day. This is the one reason I don't give them 5 stars. As my appt was last minute, there were no Audi loaners available. I honestly don't care which car I drive for loaners; I think the people who complain about the loaner car they drive are a bunch of self indulgent, needy whiners. The loaner policy itself is confusing...is it free or is it not? My enterprise loaner was 10 bucks for the day. Fine, not a problem. I just was surprised that there was any charge. I think this is more of a communication issue of Audi of Brookline's policy. Are the Audi loanders free, but there's a nominal charge for Enterprise when they run out of cars? Just post the policy on the wall so everyone knows what it is. They called me around 1 or 2 and let me know that they'd found the problem and my car was ready. The A/C button and the temperature control dial were faulty. All covered under warrant. They always wash and vacuum it while it's in there, so the car looked great when I got it back. No one tried to upsell me to get other stuff done. Everything's been professional and above board. I'll bring my car here for service and will definitely give them a chance to win my business for my next Audi. read more

OUT OF THIS WORLD! The level of service that I was provided with from Audi of Brookline was beyond what I'd ever expect from any dealership. David D. from service truly went out of his way to explain to me exactly what my A5 needed when I brought it in, how long it would be in for service, and reached out to me immediately to let me know when the car would be ready. I could not be more satisfied with my experience with him and the dealership overall. Mr. Davidian, you've got a happy Audi customer for life! read more

I bought my car from Audi Brookline. Loved the sales process. Tony was really helpful in helping me navigate through the choices without overwhelming me with boring technical details about the car. I'm amazed by some of the reviews on here - it's as though they're talking about a different place. I really enjoyed the entire experience and more importantly, love my car!! read more

Audi of Brookline is hands down the best Audi dealership I have ever dealt with. It is a great group of people in all departments who truly care about their clients. Special thanks to JUDE, she is absolutely amazing and she made the experience of purchasing a new car smooth and exciting. As a long time Audi driver I confidently recommend them to friends and family all the time. read more

My review is for the sales part only. Audi Brookline shows a commitment to customer service. I worked with Mike Berube who is really phenomenal. For me, the way I judge a business is not if everything goes perfectly always, but how they deal with less than perfect situations when they come up. I'd give 4.5 stars if I could because there are a few issues they are working on fixing. First, as a single, young-looking, minority female, car buying could have been a miserable ordeal. I did a lot of research into cars and into dealerships (like enough for a PhD thesis). I bought from Audi Brookline because I felt that, as far as car dealerships go, they were the most up front and responsive rather than relying on intimidation or pressure. I felt respected and not talked down to. If I had a concern, it was not dismissed but addressed. Fact is, that when it comes to cars (or mattresses), you have to know your stuff going in, know what you want, and you have to know that everything is negotiable. I did comparison shop and see what other offers other Audi dealerships could make on my trade in and what discounts I could get on a new A3. But only Audi Brookline was the most communicative via emails. For busy people, that is really attractive as compared to the traditional method of trapping you in a dealership or asking you for counter offers. One thing to keep in mind is that Audi Brookline's approach means they will give you close to a final offer the first time. Don't expect to come and then haggle for hours in person. That just isn't their approach to things. They value efficiency. They have had a huge uptick in volume of sales so on the last day of the month, expect it to be busy and expect to wait (possibly for hours). They're working on fixing those wait times. It's not a ploy to tire you out, it's just they haven't staffed up to meet demand yet. I ended up leaving because of that but they honored the deal later so that I could come at a less busy time and not feel frustrated or rushed. Miguel in financial services does a great job walking you through all the paperwork and the steps. Definitely come in with your own financing in place since you'll get a better interest rate that way. That's true at any dealership or negotiation. Have not yet gotten my car serviced and have only had the car for a day. Had previously driven a 12-year old Corolla and never thought I'd buy a luxury car. I had also looked at Subaru for the AWD and Mazda for the fun drive and technology. I found dealerships for each that I liked and was getting good deals, but realized those cars each missed a key component. With Audi, the level of service and the sheer functionality of the car (a compact car with AWD and safety-oriented technology and interface) makes it a good value on the dollar. I am really hoping the service side will turn out to be as customer-service oriented. read more

I had the most fantastic car buying experience at Audi Brookline. This was my first ever car purchase and it could not have gone better. Gabe Despres really hooked it up and went over and beyond to make sure that I was well taken care of. I was able to trade in my 2006 Matrix and got an outstanding deal on a beautiful, brand new 2017 certified Audi Q3 with no hassle and could not be more satisfied. Gabe took the time to find the exact Audi Q3 that I wanted and as a first time buyer, he also really took the time to explain everything to me in great detail. I really can't stress enough how good my car buying experience was and the quality of service that I received. Hands down, their customer service is unbelievable and if you are looking to purchase a car or make a trade, I would highly recommend coming to Audi Brookline and meeting with Gabe. He is a rock star! Although the dealerships image (building) is in rough shape, the people/employee's inside are what really makes this dealership not only desirable, but worth coming to!! Hopefully Herb Chambers can (and will) give this the dealership the facelift that these employee's deserve. They truly care about their customers, the product, and live up to the quality of service that they promise to deliver. In return, I think that it is only fair that they have a dealership that resembles not only the Audi brand, but their employee's. Overall, Audi Brookline is amazing! read more

I've owned german imports since I started driving in 1989. I started with a VW golf I commuted to Northeastern with. I loved the convenience of taking my car to brookline for service on my way to school, great location. When I got out of school I bought my first new VW(jetta) from the salesmanager. Got it for what I wanted to pay and even got more than I thought I would for the golf i traded. I worked in Brighton so again I took the car there for the maintenance. I found the customer service to be better than my local garage mechanic but not as good as I would expect at the Capital Grille, afterall they are grease monkey's and they can't be great at everything. Today I went in with a flat tire and needed a new rim thanks to a pothole and rolled out of there with a new S4. I had an A4 before this and was impressed with the handling and power but this new car is a rocket ship. I'm sure my insurance is going to go up as I rack up tickets in this thing. I love the new driving lights on the front end, its bad azz looking!!!!! I've seen a lot of reviews, most not so nice about this place but I love these guys, they take good care of me when I'm there. I call ahead and make an appointment, drop it off on my way into work and pick it up on my way home. I pay a little more for this service as the dealership is in Brookline and therefore overhead is outrageous and it's a german car, all parts are imported and of the best quality. Sure I could buy cheap parts and even cheaper service at my local service station but have you looked under your hood lately? This ain't no 56 Chevy if you kknow what I'm saying. read more

I am an owner of a 1999 Audi A4, which I bought from Audi of Brookline. While I use another mechanic for my car, I have always found the service from this dealer to be outstanding for those unique "Audi" issues. I wrote a positive review last year on my experience with them in unlocking the radio after a power failure. This time I needed a replacement key, and not only was the price incredibly reasonable compared to other luxury car keys (my husband owns a Lexus and the dealer in Watertown wanted to charge him $350 for a new key), but the service advisor, Jeremy, reduced the price on the activation charge. The whole transaction, from ordering the key from the parts department, to the activation was a breeze. read more

Matt was very responsive to any inquiries and questions I had about my purchase. He answered any and all questions I had about my A4. When the car I had originally wanted sold, Matt did his best research and was able to find a car that fit was I was looking for. The only issue I had throughout the experience was that the car took a little bit longer than I had wanted to be delivered, which wasn't the fault of Matt or Audi of Brookline. I will be visiting them again to purchase my next Audi. read more

I purchased an Audi A4 at another dealership. The car was under warranty the dealer that sold it to me were horrible the air conditioner needed service. After a screaming match at the dealership I went to Audi of Brookline. They replaced it under warranty, also took a look around my car and replaced anything they could under warranty. Additionally provided me a loaner. The 5 stars starts here... I got into a car accident with their loaner. I was humiliated and felt horrible! The service manager and Max were more than understanding as my insurance company dealt with it. Their service department is fantastic. I was shocked they returned my car to me in perfect condition and were human and understanding to my situation. 6 stars if I could. Thank you Max. read more

Bought a CPO out of state and have been getting it serviced here. Albeit service length and appointment timing may not be the most efficient, their service is excellent and they are true to their word -- even if the services are covered under warranty and therefore don't yield a favorable profit margin for these dealers. Their mechanics are extremely experienced and their service consultants are knowledgeable and responsive. Try to get Max Ha to help you if you have a service issue that requires attention to detail and/or may take a while. Don't know anything about their sales dept. read more

I had an amazing experience at Audit of Brookline. They salvaged what was a truly awful experience I had at another dealership. Jude and the entire team went out of their way to find me the right car and to make my experience perfect. I couldn't have asked for more. Everything about the experience was easy. The car was beyond immaculate and the customer service above reproach. I adore my new car and will definitely be shopping there again. read more