Excellent customer service! Had everything I needed. Such a pleasure to shop at Bibens.read more

This is the only hardware store we go to because the service the environment and the value are all…read moretremendously good.

Decent but small selection. Some of the people are knowledgeable some not, and not an age thing! I…read moresupport local business but also on fixed income so sometimes I go elsewhere. Convenient and local. Help is nice if not always helpful!

The assistant manager was astonishingly rude to me! I brought in three items I needed to fix in my…read morehouse. Little stuff, a couple of screws for a bed, some doorknob set screws and some brackets for my storm door. Put simply, he didn't have what I needed (fine) and told me what he had (also fine). When I asked questions about the specs on the screws he had vs what I needed, he was just nasty and unhelpful. I was simply trying to understand the difference between the metric screws I had and the "quarter 20s" he had! He acted like I was a pain in the neck and he didn't have time to bother with my little stuff that would have generated only $10 of revenue (store was virtually empty). I want to use local businesses, not the big home store retailers. I have plenty of reasons to go to a local hardware store, say 2 times a month. But this store will NEVER get my business, large or small. At least the dolts at Lowe's and The Home Depot are willing to answer simple questions with patience rather than pique. No wonder small hardware stores are disappearing! This one could not disappear soon enough.

This has been a nightmare that won't end. I hope Yelp did not give anymore than one star…read more my last two refrigerators I purchased here we're not cheap. They were two to $3000 apiece and they've not lasted anymore than a year when I go to have the other refrigerator removed by the people who are delivering this refrigerator the delivery people refused to take it away. I was told that if I called got junk, they would reimburse it , it's been since July. And I'm not allowed to talk to the management staff here now simply because I reported them to the attorney generals office for fraud since I have had to be here so many times I'm still not been paid back for this, I have been in the store now. They have not done it STILL. The fact that they won't even hold up their end of the agreement. (we were told at every step we would be paid back for one 800 got junk now they're saying we think we should be paid back and they're saying that they didn't say we would be paid) this is exploitative. I can't go elsewhere because when they're appliances fail, they send you a gift card to Lowe's. I spoke to the corporate office many times each time not only was I told we would be paid back in an overnight check. I also would receive 40 and $50 gift certificates for my inconvenience. My inconvenience has yet to end. It's now October 5th this incident was in July. I have been there so many times this is insane and I am hell hostage by them. I can't go somewhere else because they sell me a useless appliance and then they give me a gift card to pay me back so I'm stuck.

Another horrible experience! After waiting forever to get a product that was under lock and key, I…read morewent to ask for assistance. I was told to go back to aisle 33 and somebody would come along. In the meantime, while I was trying to get the attention of a service person, another Lowes employee came up and essentially budded in line in front of me. Unacceptable. I've never met a more surly employee at any kind of store, and I especially didn't expect it at Lowes. What's the matter with this place now??

I hardly ever review the big box stores, because they're all the same. But I had a DIY project over…read morethe weekend and needed a few things my local hardware store didn't have in stock. The people I interacted with a Home Depot were knowledgeable about items in their own department, as well as helping me find products in other departments. I've noticed they will usually walk you over to the area instead of just saying isle 24. One of the things I was looking for was in the most obscure place, I would never have found it. These guys were great. I know it can be hit or miss, but this trip was very good for me.

Just had the worst experience. Bought a new washer/dryer. Waited all day for them to come, the…read morewashing machine was faulty and they couldn't hook up the dryer because it needs to sit on top of the washing machine. And they didn't sell me a stacking kit and the stacking kits are out of stock. Stupider and stupider. Why would I ever go back to Home Depot?

I live up the street from this place. Been many times. After every visit I vow to never go back…read more Then, years later out of convenience, I give it a shot. Same result every time. Just go to Home Depot, Lowe's, or Ace. (Side note: My favorite part is that "it's hard to simply buy lumber at Curtis Lumber". I'm sure they don't see the irony.)

During an extensive DIY home renovation, I hired a contractor to perform some major rebuild work,…read moreand he used Curtis for all supplies. The quality of the materials seems to surpass what I was buying from other major home stores for the areas of the house I had been renovating. Supplies from Curtis included a 600 square foot room rebuild, with all lumber, insulation, and roof trusses from Curtis, as well as new roof shingles and all the siding replaced. Recently, I have been completing my basement renovation and needed very specific custom windows to fit and meet egress. Curtis was able to custom order me these windows which I could not find elsewhere. I want to note that there was an issue with the window order not being correct when they arrived, but Curtis did the right thing and replaced them for me with the correct windows, even though they were custom built and could not be returned otherwise. Other reviews mention poor customer service, but they went beyond what I expected by replacing the windows, even though I had initially missed their error when I agreed to have them submit the purchase order.

The saga continues with terrible customer service. I was with two excellent people who were trying…read moreto find my cinderblocks. In fact I was walking between them when this troll, came out from under the bridge and yelled at me. Making me stay inside because there were 2 flagstones in my cart- but I was being helped by other Lowe's employees. Now the employees will need to carry 4 cinderblocks inside without my cart to help them!

DO NOT BUY ANYTHING FROM LOWE'S. We purchased 2 doors and prepaid for delivery and installation,…read morewhich never happened. We are out $2,000.

Over the past 15 years I have used the Bibbens Ace hardwsre on North Ave in Burlington. The service…read moreand help is so wonderful. Each time I have a question or a situation I don't know how to resolve a visit to the store and asking one of the great knowledgeable staff resolves it and the items are at the store to take home The best

Total changeover - no one knows where things are. Long time employees are gone. The kid I had today…read moregot mouthy when I made a comment he didn't like. Apparently they're short staffed?? Sad to see what was a great hardware store go downhill like this. I guess I'll take the time to go to Lowe's, where the prices are better and people are helpful.

This place is kind of awesome. The first time you walk in, it will surprise you. The store is…read moreabsolutely massive. There are 3 1/2 levels, with everything from Lawn Decor, Pet Supplies, Hot Sauce, Glasses, Cookware, Bath and Body, Candles, Furniture, and Kids toys.

They have just about everything you could want for furnishing a house…read more It doesn't matter what part of the house you want to get items for.

I purchased a new GE Profile oven and a GE French Door Refrigerator through Bouchard Pierce in…read moreEssex Vermont. From purchase through Julia Cozza to the delivery, was an exceptional experience. Julia handled my multitude of questions with concern and clarity. The delivery was spot on time, gave me a call 15 minutes out. I live in a very old house with narrow doorways and steep steps. Jack and Ray delivered these appliances after many measurements, without any complaints as to the difficulty. Took off my doors with great care and hauled these heavy appliances up my narrow back steps weaving around a railing where there was not 1/4 inch to spare. They took care and time with all aspects, from Jack showing me tips of how to use the induction range to Ray making sure I was careful about putting frozen food into the freezer before it was at the temperature required. I truly valued their help and most important to me, was their attitude of concern towards me, the homeowner and the respect it reflected towards Bouchard Pierce. I will never shop anywhere else, ever.

We recently decided to purchase a Bertazzoni induction range from Bouchard-Pierce rather than a…read moreless expensive online retailer to support local business. While the sales staff and installation teams were both friendly and knowledgeable, we have now had the worst customer service experience I've had in decades. Fair warning! In less than 5 weeks, a knob broke on the range making the burner inoperable. It's now been over 7 weeks since we reported it and we are yet to get it fixed. In the interim, another knob has broken. We are out $6k and the customer service team could honestly care less. Their communication has been basically nonexistent and the two times we've had to call to follow up, the sales rep was incredibly rude, interrupting me constantly and passing the buck on down the line to anyone she could think of- throwing her sales team under the bus, blaming Bertazzoni, and basically telling us that neither she nor Bouchard-Pierce were remotely responsible. I run a global customer success and services team and if any of my colleagues treated a customer the way we've been treated, they'd be terminated immediately. While I understand that there are constraints in any system, I know what decent customer service looks like and this is NOT IT. I hate that I can't recommend these folks because I am a very loyal local business supporter but this has been a truly terrible experience.

Very cool space.. driving in I was a little unsure where to go but once I parked I saw a huge enter…read moresign. I didn't see many people but decided to give it a go and I'm glad I did! The inside was filled with used items.. alot like an indoor secret flea market. Great place to explore and find little treasures

Such a great place to buy secondhand items while supporting a great cause. The staff is always…read morefriendly, the prices are unbeatable, and the selection is ever-changing. Before doing any vintage shopping I always stop at ReSOURCE!