Dave, Ched, Phil and the rest of the crew over at United Ag have made an excellent impression on me. Last year I purchased a collection unit for my z915e and it did not work well. Come to find out the boot for the deck that was installed with the collection unit was improper, I mentioned it a few times to the sales man who showed no care. After duct taping it and running it all last year I dwelled on it all winter. When spring rolled around I decided to call United ag and spoke with Phil whom is not the salesman I originally dealt with, he had me bring the mower down so he could see what was going on. Upon looking at the mower Phil and a tech decided it's not the correct boot, they got with the service manager found the proper part, got it in, installed it and took care of my hydraulic fluid change for the inconvenience. (Talk about doing what you can to make your customer happy). A few days after that my throttle cable seized, I called United and Dave said come on down. He had the part In stock and took it upon himself to install it outside while the mower was still on my truck to save me time and avoid any down time!! After all of that I decided the mower is not for me anymore as I've upgraded, that's when I started looking at tractors. I looked at a couple and had Phil give me quotes on multiple tractors and implements etc, he did all quotes with not a sigh or sign of being upset for having to do so much work to sell one tractor. Needless to say I bought a 2038r and am extremely happy. Dave got the tractor right in for the third hydraulic function to be installed for my grapple and the quality of work for the install is immaculate! Everything looks stock and as it should. Morale of this very long review is shop with United. I have dealt with most all equipment stores around the area and United has most certainly proved to me that I will be taken care of properly and in a timely manner so this is where I'll be sticking to. Thank you Dave, Phil, Ched and the crew at United!! read more

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Update 11/23/23: The manager of the store graciously contacted me and asked me to please stop by and chat with him to resolve my concerns and I certainly will. I do appreciate that gesture and will update this review ASAP after stopping by the Williston branch in early December 2023. Thank you AG Turf! --------------------------------------------------------------------------------------------------- Update 11/3/23: AG Turf read my review and it seems this motivated them to contact me on 11/2/23 that my part had arrived. Not sure if a total coincidence or the part had been there a while and they never called me before reading this review. (but) YELP seemed to help here! I no longer need that part, having decided to fix my Snow Blower issue elsewhere instead of waiting longer for this part to arrive, but, it's good to know that some businesses are reading their customer's reviews on YELP! ------------------------------------------------------------------------------------------------- Well, I purchased a new JD tractor, new snow blower, new leaf blower and more from Harvest and they were so good to stay on top of communication by phone and email and I felt really valued as a customer. Then AG Turf purchased and took over the same store and franchise of the same brands as Harvest. It just isn't the same now. In two or more visits to AG for parts and a look at a large tractor for an upgrade there, there is no followup. I had a part I needed that was ordered and due in 1-2 weeks for a SnowBlower and as of this review, it is a month+ and I've not heard a thing from AG on the status. As for sales and quotes, Harvest was right on top of staying with me to and through the sale. Nope, not a peep from the salesperson there about "are you still interested in that tractor or as I had requested, let me know what else comes in for trades". ZIP! I got my snowblower fixed that was originally purchased new at Harvest, but, AG was not involved at all since they yet have to get in my part. If the part ever comes in and AG actually contacts me, I'm past the need of it. Oh how I wish, Harvest equipment was still here. I will not purchase another Product nor part at AG until either this dealership fixes it's logistical and customer issues or some other dealer takes over the John Deere, Honda and Stihl franchise in which case I'll head there in hopes it will be a better customer experience. read more

I have had great experiences with Harvest. I am on my second tractor with them as a home owner and they have been helpful for someone who doesn't know that much. My most recent positive experience was the power steering hose broke, in the woods and my tractor was stranded Sunday night. They came out Monday and had it fixed on Tuesday. I recommend them! read more

So mixed feelings. Parts are always expensive if you want the green stamp of approval. That is what it is, you should know better and either buy online or hack it yourself if that's an issue (my opinion). Service is.... interesting. Generally you expect not get shafted with fees for no results. I.E.: I bought an older tractor. Flat tire, deck was unmounted. I needed to know if it was worth buying parts to mount the deck. Being backed up loaded with work is fine, I was informed it would be a week. Finally i was called in, and I did get slapped with a 125$ fee for a "take my word for it, you can look at the list but not keep it " price of about $1200 to mount the deck. So, for about 6 words I was charged $125.00 and I still don't know what I need to mount the deck. So NOW I know that John Deere policy is not to tell you the model number of parts you need. Anyway be prepared to be charged if your looking for information. Not your friendly neighborhood mechanic. And buy online if your trying to save money. And maybe go to YouTube or forums and fix it yourself. Two stars because they sell parts, and sometimes they are in stock. Cheers.. read more

This is the second John Deere lawn tractor that I've purchased from these Harvest Equipment Williston guys. The sales department experience, both times, was great. The service experience is very sketchy. I bought my mower during April and the first time I used it to mow my lawn, May 17, 2015 the drive belt came off during the first fifteen minutes of using the machine. I left town that day for a businesses trip and called the dealership from the Midwest. My experience with the service department leaves me feeling like they think they are doing me a favor. First, I'm out of town, I've used the machine once, when I call I'm told, by Joe, that he's to busy to talk to me, because he's swamped and there are customers ahead of me. Of course I can't see any customers. I'm on the phone several hundred miles away. No bedside manner at all. No attempt to make me feel better. No I'm sorry to hear this happened on your brand new machine, etc. Nope. So, I make an appointment to talk to him in two hours. When I talk to him he tells me he'll send someone to pickup the machine, which to his credit he does. During that conversation we agree that I'll call the next day for an update. I call the next day, mid-afternoon, as we agreed. When I call he's clearly upset by me asking for an update and he asks me why I'm calling him. I told him, because we prearranged the call and I'd like to know what the prognosis is for me to be able to mow my lawn this weekend. His response is to tell me that he told me it would 7-10 days before I'd probably see my mower. Not true. He never told me that. He also told me that no diagnostic had been done on my machine yet. So I said - I'll call you back tomorrow for a status. He says to me: "No. Here's how it's done. Don't call us, we'll call you." I'm still out of town. I still have no idea why my brand new machine threw a belt during its maiden voyage. I don't know when I'll get it back. What I do know is: I'm not likely to buy another John Deere at this location. update*** May 21, 2015. Called to talk to my salesperson, because I still had not heard anything from the Service Manager. Got hooked up with their regional Sales Manager, Chris. He immediately took the bull by the horns and got my machine fixed delivered to my house, waiting for me when I got home from the airport. Upgrade my experience from two stars to four stars. read more

There are local places you want to support, this is not one of them. Poor performance and lazy parts department, maybe just a bad day for them but I've tried them four times and if rather do my parts shopping online, and shop around locally for other repair and service people. read more