I continually dealt with Lori and Frank from this Williston, VT store in early 2016. I had an…read moreamazing experience and need to share it because there are so many negative reviews about LL elsewhere online. The service and prices at this store were a breath of fresh air compared to all other flooring stores. I purchased odd lot 5 1/4 wide hardwood Australian Cypress. I called the store and asked what odd lot they had and there was actually more than what was listed on the website. When I told Frank and Lori (on multiple calls to the store) that I was weary of odd lot, they invited me in to come look at it. The store was busy but they took the time to move everything in the warehouse to get to my boxes to show me the quality of them (beautiful). Satisfied, I ordered all of it, plus some premium stock which was on sale to finish the job. I ended up purchasing too many boxes. The premium wood was already shipped from out of state so I waited for it all to come in before picking any up. No problem, they kept the extra boxes when they came in and told me to see how the install goes. Then, if I still don't need them, they would provide a refund. I didn't even need to call them to ask, Lori called to confirm I didn't need the boxes I left behind and offered me my money back. She also wanted to know how it went and if I needed anything else. Lori and Frank were very patient and helpful and they really went the extra mile. Over a year later I still love my floors, which I got for much cheaper than most places sell it.

I would strongly discourage anyone from doing business with this flooring company…read more They have now failed to deliver my flooring on three separate occasions after repeatedly assuring me it would arrive. Every missed delivery has forced me to reschedule my installer, and each delay has cost me thousands of dollars in non-refundable deposits and scheduling fees. Their lack of reliability has turned what should have been a straightforward project into a stressful and expensive nightmare. What makes it even worse is the poor communication and complete lack of accountability. Instead of providing honest updates or realistic timelines, I was repeatedly given promises that were never kept. At no point did anyone seem to understand or care about the financial impact their failures were having on me. If your project depends on materials arriving when promised, I would look elsewhere. A company that can't honor delivery commitments, communicate honestly, or take responsibility for the costs they cause their customers simply doesn't deserve your business. My experience has been incredibly frustrating, expensive, and completely unacceptable.

Kenyon's is an awesomely strange hardware and farm store. Certainly like no other hardware store…read moreyou've ever seen. It's in an old working farm, and they also sell excellent meat and eggs as well. They have a large selection of plumbing and electrical parts, definitely requires some searching. The barn is pretty large and stretches up and down stairs.

I hate to leave a negative review but the treatment the employees in this store give customers is…read morebeyond rude. I have dealt with 3 employees in the last few days and only one of them was slightly pleasant. Each time I've gone in, they tell me how busy they are and my project is not finished. I haven't seen other customers there, just the crew all behind the counter eating lunch. They clearly don't feel the need to give any customer service or even be nice. I walked in today for the third day in a row to pick up items that were being serviced with a list of 4 other items I needed to buy. Because they are so unpleasant, I picked up my service item and will drive 10 miles to another hardware store to buy the other things just on principle. It's a small town, take care of your customers.

Excellent customer service! Had everything I needed. Such a pleasure to shop at Bibens.read more

This is the only hardware store we go to because the service the environment and the value are all…read moretremendously good.

Tried to buy a paintbrush today with a store loyalty coupon. The manager said the new computer…read moresystem melted down and I couldn't use the coupon. He was very angry and seemed to take it out on me. Every POS system has a way to do a manual discount - they could still sell it to me so could have manually taken the discount. Management doesn't know what they're doing and is very rude to customers. No more loyalty from me.

I had such a great experience at Aubuchon in Morrisville! Dante, the Sales Associate, was very…read morehelpful, knowledgeable and so pleasant to work with!

The kindest workers! I always find things I need pretty easily! I'm moving soon and I'll definitely…read moremiss coming here for all my house projects.

This Aubuchon store is not very big, although I've heard that they'll be expanding into part of…read moreHannaford's location as soon as they move to their new building near the McDonald's. You can generally find your basic stuff but often times they won't have the item(s) you want in stock. You could avoid the hassle and head directly to Ace Hardware up the road where they have a bigger selection and is better stocked. Service is kinda iffy and it depends on staffing. If you happen to get the long term staff, they are friendly and nice. But if you get the new crew who are young and uncaring, you'll get the short end of the stick.

The head of the crew who quoted the job wanted to drive the truck to visit his parents. His quote…read morewas thousands of dollars more. When he and his crew arrived to load, they placed things in the truck without padding and without securing them with straps. We had to go in and place padding around furniture and secure, delicate items with straps. It was a nightmare. When the truck arrived at the destination, the Two Men And A Truck company who were unloading, opened the back and said what? Did the Packers hate them? They had placed very heavy items in the wrong order and had not put nearly enough protective blankets on things in spite of our best efforts to mitigate this. We lost pieces of furniture and it was all because this head loader didn't get a paid vacation to visit his parents.

Avoid Two Men and a Truck in Burlington, VT: use literally any other mover. They do not meet the…read morestandards of other Two Men and a Truck locations, and they cost me over $7,000 in damaged furniture, lost equipment, and doubled shipping costs because they packed the truck so poorly. It cost them over $2,000 to load a 2-bedroom house. The team that unloaded it in Minnesota - just $400. I've used Two Men and a Truck in Philadelphia with great results, nothing broken, kind and efficient, so when I needed to move to MN, I called the Burlington location. After being quoted around $20,000 for a full-service move, the manager suggested I save money by having them load a U-Pack truck instead. With U-Pack, you pay by the foot, so efficient vertical packing is critical. I estimated 13 feet, expecting to go slightly over. U-Pack assured me that with professional movers, I should come in close to the estimate. Instead, the Burlington crew packed everything flat, with no stacking--using 26 feet, double my estimate. Compare my photos to the ones in their own advertising. It's not even close. When the U-Pack driver arrived, he told me it was the worst packing job he had ever seen and asked if I had done it myself. He warned me that with nothing secured, my furniture would likely be destroyed in transit. The Two Men and a Truck team I hired to unload in Minnesota said the exact same thing--and told me repeatedly how sorry and ashamed they were that another Two Men and a Truck franchise had done this. To make it worse, the Burlington crew refused to load my elliptical (over $3,000), claiming the ramp wasn't safe after trying to lift it with straps. I had told them upfront it was heavy. They left it on my back patio with no way for me to move it back inside, hire another mover on no notice, or get it to storage. I sold it on Facebook for $180 just to unload it. Two older guys picked it up days later and loaded it onto a trailer in minutes, no trouble at all. The U-Pack driver's warning was right. When the truck was unloaded: * Dining chairs thrown in uncovered, completely scratched * Credenza with broken legs * Bookshelf with broken legs * Dresser mirror badly scratched from poor wrapping * Multiple boxes crushed by unsecured furniture, contents broken I called Mike at the Burlington location. He refunded part of the cost because the crew had also overcharged me--but when I told him what the U-Pack driver said, he brushed it off as the driver "covering himself" and insisted that since nothing was broken when it went in the truck, any damage was the driver's fault. That logic is absurd. If I set a coffee on the dashboard and it flies into my lap on the first turn, that's not the driver's fault--that's mine for putting it there unsecured. All in: roughly $7,000 lost between extra shipping, the abandoned elliptical, and damaged furniture. I've had excellent experiences with Two Men and a Truck in Rochester, MN, and Philadelphia. This is a Burlington-specific problem with zero accountability for their errors. Shop around. Do not use this location. You'll overcharge, lose furniture, and pay double for your U-Pack truck. Photos of the truck, the damage, and the abandoned elliptical are attached.

I am a single woman living by myself and take pride in trying to problem solve my household issues…read moreby myself. Nelson Hardware personnel go beyond being helpful. One example, trying to fix a toilet handle, they spent time with me and sold me the exact fix I needed. Another hardware store in town couldn't put down their coffee and even offer to help. My outside water faucet wouldn't turn on this spring. Once again I headed to Nelson's and got the exact info and fix I needed. As soon as you walk in the door you are greeted and asked if they can help. I will no longer head to Burlington to the big box stores, Nelson's is the place. Pam P

There is always a very knowledgeable person there to help you. They have nearly everything I need…read moreout know where to go get it. The Ace rewards can't be beat!

My experience with Spooner Specialties has been phenomenally great! I have no idea what the single…read morenegative review is, but I suggest that reviewer make is purchases at Amazon next time. Then he can fine out what price shopping is all about, and what lack of service means. I outfitted my woodshop with equipment from Spooner quite some time ago, and the expertise, customer servie, and equipment service was fantastic.

I usually want to support local businesses, even if it means spending more for the same product,…read morebut with Spooner Specialties, it's almost like they don't want your business. The lied to me about SawStop's sales policies (I called SawStop and learned that they don't care if a dealer makes deal on a non-SawStop product to sweeten the deal on the non-negotiable SawStop products), and were downright rude. One representative told me he'd look into something for me, but never thought to take my information (and obviously didn't follow up); another representative told me that it "wasn't worth it to him" to try and work out a deal that would keep me as a customer. So, I won't be going back, and another retailer will receive the $4-5k I was about to spend.