I walked in knowing I had no idea where to begin with a plumbing issue and walked out with full…read moreconfidence, understanding what I needed to do. Thank you, Will, for your kind & patient explanations. Haven't experienced that kind of service in a very long time.

Don helped me tremendously. He tried different bolts until he found the one that fit. He was…read morecourteous and cheerful and so so helpful.

The service at Bisbee's is second to none. I have never been greeted with anything but a smile and…read morea "how can I help you?" in the many years that I've been going there. The staff has helped me with the weirdest of questions and always works with me to troubleshoot how to finish the ridiculous DIY projects that I've taken on... The selection of products that they sell always amazes me considering it is a hardware store in a small town, and the prices are honestly comparable to the larger stores. Don't even think about going anywhere else for projects in the Valley.

We love Bisbee's - Great customer service and they're always helpful in recommending local…read morecontractors/painters/etc. when needed. Good selection and nice size store. We use them for paint, tools, hardware, etc. Very happy with the kitchen cabinet pulls we purchased through Bisbees.

I went here because I had a DIY project and needed some lumber cut. There are hardly any more…read morelumber yards that perform millwork/cut lumber, but I found Richmond. The guys at the counter were very helpful when I showed them what I was looking to do, made some suggestions to the type of wood I should use, etc. I purchased a few more hardware items while I was there. I picked up my cut lumber a couple days later and it was exactly what I asked for. Unfortunately I gave them one wrong dimension and when I called, they said they could recut the wood for me (they just had to trim some off the existing pieces). I also ordered some cabinet pieces from them, and if I need lumber cut for another project, I will definitely go back there.

I have used this store for15 years for large and small purchases and for reliable advice. The…read moreservice is personal and top notch. The selection is excellent and if they don't have they will get it.

We purchased a pellet stove from McCuin O C & Sons about four years ago. The day they installed it,…read morethey were professional, incredibly courteous, and definitely impressed us. Other contractors we've had in the home (from plumbers to electricians) have left messes for us to clean up or failed to show up when promised. McCuin didn't do any of that. The Harman they sold us has been an amazing stove that's given us no problems over the years. It heats the entire house and has virtually eliminated our need to rely on more expensive propane. The wood stove we have in the basement and the pellet stove in our living room has been more than enough. After this very long, cold winter, it started making a horrible squealing noise on Monday, fingernails on the chalkboard bad, and they had someone out within a day to look at it. The same guy who installed it came out and fixed it. Turned out a bearing in the auger was going. That they had the part on the truck and fixed it right there and then definitely impressed us. If you're looking for a pellet stove, I have nothing but high praise for the guys at McCuin and highly recommend them.

I hardly ever review the big box stores, because they're all the same. But I had a DIY project over…read morethe weekend and needed a few things my local hardware store didn't have in stock. The people I interacted with a Home Depot were knowledgeable about items in their own department, as well as helping me find products in other departments. I've noticed they will usually walk you over to the area instead of just saying isle 24. One of the things I was looking for was in the most obscure place, I would never have found it. These guys were great. I know it can be hit or miss, but this trip was very good for me.

Just had the worst experience. Bought a new washer/dryer. Waited all day for them to come, the…read morewashing machine was faulty and they couldn't hook up the dryer because it needs to sit on top of the washing machine. And they didn't sell me a stacking kit and the stacking kits are out of stock. Stupider and stupider. Why would I ever go back to Home Depot?

This is a great neighborhood hardware store!! I have always been able to find what I'm looking for…read morewhen I come here. They have a great selection of items and the staff is always helpful and friendly! I highly recommend them!

I've been coming to this store for years. The manager Samantha is awesome with great personel. I…read morebuy everything here i dont like big chain stores were no one really knows were anything is. And personel at this store no were stuff is and are always helpful to load up your vehicle. She was a huge help to me a few years back when i was having problems with wood pellets from other companies and she offered me two bags free to try the ones she sells and she was dead on when she told me about the product, now i buy all by wood pellets there. i wont go anyweres else when it comes to purchasing products for my home.

This has been a nightmare that won't end. I hope Yelp did not give anymore than one star…read more my last two refrigerators I purchased here we're not cheap. They were two to $3000 apiece and they've not lasted anymore than a year when I go to have the other refrigerator removed by the people who are delivering this refrigerator the delivery people refused to take it away. I was told that if I called got junk, they would reimburse it , it's been since July. And I'm not allowed to talk to the management staff here now simply because I reported them to the attorney generals office for fraud since I have had to be here so many times I'm still not been paid back for this, I have been in the store now. They have not done it STILL. The fact that they won't even hold up their end of the agreement. (we were told at every step we would be paid back for one 800 got junk now they're saying we think we should be paid back and they're saying that they didn't say we would be paid) this is exploitative. I can't go elsewhere because when they're appliances fail, they send you a gift card to Lowe's. I spoke to the corporate office many times each time not only was I told we would be paid back in an overnight check. I also would receive 40 and $50 gift certificates for my inconvenience. My inconvenience has yet to end. It's now October 5th this incident was in July. I have been there so many times this is insane and I am hell hostage by them. I can't go somewhere else because they sell me a useless appliance and then they give me a gift card to pay me back so I'm stuck.

Another horrible experience! After waiting forever to get a product that was under lock and key, I…read morewent to ask for assistance. I was told to go back to aisle 33 and somebody would come along. In the meantime, while I was trying to get the attention of a service person, another Lowes employee came up and essentially budded in line in front of me. Unacceptable. I've never met a more surly employee at any kind of store, and I especially didn't expect it at Lowes. What's the matter with this place now??

Every time I walk in this store I am greeted by someone pleasantly asking if I need help. They…read morecarry most of what I need. Their service is outstanding.

This is my favorite hardware shop to get supplies at. The staff is always so remarkably helpful!…read moreThey have a wide selection of items and it's super conveniently located! It's not every hardware store that makes you feel so welcomed! And thank you for the free face masks given away at the counter! My kids and I love them!

Excellent customer service! Had everything I needed. Such a pleasure to shop at Bibens.read more

This is the only hardware store we go to because the service the environment and the value are all…read moretremendously good.