I have been here a few times for fingerprints rolling. Each time has been smooth, no issue…read more Today I was waiting in line, and I witnessed what could've become a very ugly exchange between customer and employee based on pricing. The store owner stepped in & really handle the entire thing so well that I had to acknowledge it with the store owner myself. I haven't needed any other services, so I can't speak to those, but I can speak on the considerate and respectful person behind the establishment. Which matters.

Very quick and easy!! The guy who helped me with my Live Scan was very professional and knew what…read morehe was doing. I did not have to wait long at all. It was a quick in and out procedure that took 10 tops!(:

Steven's the best!!…read more He made my company's experience super efficient, quick, and cost friendly. We had multiple different prints and dimensions to create, and he was able to provide everything I needed both smoothly and stress free! Super friendly on call and in person, and was able to quickly get my project complete within less than a day.

A young man named Steve did a wonderful job today. He redelivered our package after it was missed…read morethe first time. He was very professional, courteous, and friendly. He deserves a five star review. Thank you Steve for a job well done!

I'm leaving a very well deserved FIVE STAR review for this Chino Hills UPS store. Earlier this…read moremorning the entire Staff was so courteous while helping put my mind at ease returning an important package to a cable provider and Verizon Wireless. I had no idea what I was doing but they took the time to explain the process and every one of them on a combined team effort had me in & out within 10 minutes. I have to add the store was extremely clean and the parking here is plenty Thank you once again for the courtesy while making me feel like a VIP and doing a great job with my packages. I really don't understand a few of the not so favorable reviews here, give respect & you will get respect in return that's how I was brought up. I was warmly greeted the second I came into the store. I'll be returning to your store for any future needs as well. Joe H.

I came here to drop off an Amazon return using a QR code, and the experience was extremely…read moredisappointing. I was told I had to put my item in a separate box because they wouldn't accept it in the original product box -- even though Amazon shipped it to me that way. This was news to me since every other UPS Store has taken my returns without requiring an additional box. When I said I could purchase one, the employee told me to grab a plastic bag/envelope. At checkout, the charge was almost $5 for a plastic bag. When I asked if that price was correct, he just nodded. I also asked if he was the owner, and he said his family owns the store. This feels like a clear rip-off and completely unacceptable. I will also be contacting UPS corporate to report this issue. I highly recommend choosing another UPS Store to avoid unexpected charges and poor customer service

Great service at this location. I havent been in quite a long time. The owner remembered me and…read more helped me get my mail i had there for quite a while. I have been using their virtual mail system for my business since 2019. The price is fairly reasonable and hasn't gone up too much since.

Quick and easy drop off if you already have a label. I was able to get in and out faster than I…read morehad thought because the person saw that I already had a label even though they were helping someone else at the same time. I can't really speak to value as I only needed to drop off a package that already had a label from my company, they seemed to be trying to recommend cheaper options to the lady in front of me though. They offer all mail services, so you can choose the option that works best for you or that is cheapest. You just have to ask what your other options are. The person behind the desk is pretty knowledgeable and suggests options based on weight and tracking availability for the package. I was thoroughly surprised that he was trying to suggest options.

UPS is a better option for us as far as pricing goes. USPS prices are absurd. We love the friendly…read moresmiles and the owners are always so kind. I've used them for Amazon returns, mailing packages to our college kid, and printing needs. My only NEGATIVE is that I once used their service to drop off a small USPS package (they have a drop box that's picked up daily). This package was a $40 baseball card my husband sold. Needless to say, the card never made it out of that UPS store. So, either a UPS employee took it or USPS stole it during pickup. We have not dropped off a card there since. All other services are good.

The Chino UPS Store: Excellent Service, Zero Excuses…read more I just used this Chino location for notarization--a first for me, but my sister left a glowing review for it. Thankfully, the praise wasn't a one-off. This store is genuinely great, and its competence starkly contrasts with my previous, unpleasant experience at the Monrovia UPS Store. It's a night-and-day difference, confirming that poor service isn't mandatory; it's a choice. The staff here set a high, frankly controversial standard for a routine service. Kalpit handled the notarization with professional focus and genuine kindness, ensuring the process felt human, not bureaucratic. James made me feel welcome immediately. Crucially, they both made the entire experience fun. This location proves that necessary, mundane tasks don't have to be dreadful. If Kalpit and James can provide service this respectful, efficient, and enjoyable, why are we accepting less from other stores? Highly recommended.

Excellent customer service from everyone but Israel help me a lot. Thank you answer all…read moreMy question an help me carry my box. Thank you

Very clean place. I had hard time to print my book due to its oversized dimension, but the lady…read more(Joey)helped me to get it done. Very friendly and so helpful. I'm glad to stop by at this specific location. Thank you Joe for your great help!

Check in for 15% off ( excludes notary services and live scan)…read more I had a pretty good experience here this morning. I needed to get a couple of services done. One service was passport photos. I went to the back with Marian to get the photo captured but she said there was a shadow because of the poor lighting. She suggested I just get a refund and go elsewhere like Walgreens for the photos. I agreed because I didn't want my photos to be rejected. There was 2 ladies working including the one helping me. A man had come in with a package but he was not able to be helped in time (he probably waited 10 minutes) so he walked out. I heard the other worker say their coworker was going to be late because her dr appointment was in OC. Overall my experience here was fine and convenient. I think I got here at a good time (9:45 am) when it wasn't busy. I may have not had time to wait otherwise since they were low in staff this morning.

Walked in to have something notarized. Didn't have to wait to long and there are so many things in…read morethe store you can browse around. Marion was so nice and very helpful.

This is my favorite UPS it's nearby and the clerks are friendly & willing to assist youread more

I'm giving 3 stars strictly for the cleanliness and convenience of this store. The same woman is…read morealways there she is awful!! No greeting, no thank yous, not have a nice day. An irritated grabbing of my Amazon return and a receipt shoved back. I do use the self serve Amazon return kiosk except when it's overflowing. I have mentioned to staff when it's that full people can steal those packages. So overall I think based on others reviews this gal needs to go and you won't have any negative reviews I'm guessing!!

What a professional staff! Jonathan was extremely helpful with my request!…read moreA gentleman indeed!

I am happy with the service provided from this location. If i lived closer I'd go more often for my…read morebusiness needs. Bryan help out for my printing, and speedy service. Check them out.

Kelly She is what is…read morewrong with this store and possibly humanity. I had to Pay extra $7.99 for a parcel i had sent ti my mother in law to be held at this store for pickup. I was delivered to the store for pickup on December 18th My mother in law came on the same day. December 18th to pick it up. Kelly at first denied giving it to her because UPS covered my mother in laws name with their own label She also neglected to check the tracking to clearly see the delivery address that matched my mother in laws and also to check the delivery name that matched my mother in laws name. She then told my mother in law they where about to send it back to the original shipper even though i oaid for them to hold it till the 25th Kelly is an awful employee and person

Great service and organization while the line formed out the door. It's the busy season of shipping…read morepackages off to loved ones. Amazon return self serve kiosk in front. Email to send files to is at the front by the registers. Mail PO boxes available with different pricing for various sizes. Plenty of parking right in front.