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Atlantis Spa

4.5 (6 reviews)
ModerateDay Spas, Skin Care
Closed Closed

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SEPHORA

SEPHORA

(23 reviews)

$$$

10/10 A young lady named "Patty" completely helped, going WAY above and beyond, to find the correct…read moreskin tone and undertones for concealer and then took skin pictures and uploaded it to my profile so I can look at my profile anytime I want and buy the right product!!!! We were buying 1 item. This was a small sale and she treated us like we bought the entire store! We felt like royalty!!! She should be employee of the month!!! 5 stars Patty!

STAFF PRIORITIZES UPSELLING OVER ACTUAL SKINCARE NEEDS…read more I had a very disappointing experience. The staff pressured me into buying a product I did not want, ignoring my request for retinoids. Even after I expressed discomfort with the brand, they kept pushing for that one single new product that had nothing to do with treating melasma. They steered me away from the one product I trusted and knew worked for me, insisting instead on something expensive that, in reality, does not treat melasma or dark spots. It became clear their goal was not to help but to push sales and meet their targets. I even overheard when I turned last minute, Amber one of the staff members bragging to her colleague about convincing me as if it were some sort of competition. I paid around $100 for a product that does absolutely nothing for my skin. When I tried to take time to check reviews and make an informed decision, they repeatedly interrupted and pressured me to buy immediately. To make matters worse, a senior staff member approached when they noticed me checking and promised gifts and samples with the purchase but when I paid, I never received them. This was manipulative and left me feeling taken advantage of, especially as someone who came in with limited product knowledge. Be warned: do your own research, and if you know what you want, go directly for it without relying on their "advice." The staff here care more about upselling than about customer needs, and they'll push whatever is most expensive not what actually works for your skin.

Atlantis Spa - spas - Updated May 2026

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