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    Athleta

    4.2 (5 reviews)
    Closed 10:00 am - 7:00 pm
    Updated over 3 months ago

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    At the Westport Athleta location. A clerk named Karen berated and scolded my wife for not wearing a mask. My wife's mask fell to the ground. She picked it up while managing a 2-year old, placed it had it in her hand and was about to put it on. Karen very aggressively reproached my wife in the harshest of tones from the very get-go for not wearing a mask. She took it a notch further to make sure the entire store heard what she was saying and to whom she was directing her disapproval. This happened in front of my child and a store full of people of people. My wife is a gentle and considerate person. She was mortified, cried from being embarrassed in front of everyone. My child got to witness a nasty store clerk berating his mother. As a family, we wear masks religiously, not for us, but for everyone else. Accidents happen. On the other hand, it is undoubtedly beyond the pale to mistreat well-meaning people and long-time customers of the brand with unbridled hostility. I will be cancelling our Athleta Credit Card for starters. That's my downvote for condoning such unprofessionalism. PS: DO: "Ma'am, kindly wear a mask in our store. It is our policy. "

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    7 months ago

    Helpful 51
    Thanks 13
    Love this 49
    Oh no 0

    3 months ago

    Helpful 0
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    7 years ago

    Helpful 1
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    6 years ago

    Helpful 1
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    8 years ago

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    Groove

    Groove

    4.0
    (4 reviews)
    1.3 mi

    I have shopped here for years and spent quite a bit of money here. I have always found the owner…read moreand staff to be helpful and friendly...until today. I came in with a romper I had bought my 12 yr old. It was quite expensive and she wore it once and the seams were unraveling. When I first showed it to an obviously new sales girl. She told me it didn't come from there store. I assured her it did and told her she could look it up in my profile. I then went to shop with my two girls. The woman never came back to tell me she did find the transaction I had to approach her at which time she told me she couldn't help me but Melissa would be back soon and wait for her. So I waited and waited. Finally Melissa arrives and takes one look at this unraveling romper and says" I will have someone sew it for you it's an easy fix" Wrong answer. I explained I didn't want it fixed because it was obviously made poorly and for the money I paid last didn't want "someone stitching up thank you very much " She said well I'm not taking it back" This woman can see I am standing there with more clothes to buy today...the right answer is "I am so sorry I know you shop with us often let me give you a credit towards your purchase today. She was beyond rude thus I put down the clothes I was going to purchase and picked up my phone to write this yelp review. I will not shop there again. If you are going to have top prices then you best have top customer service to match it. Shameful behavior especially given the number of places to mediocre overpriced children's items in this area. I never would have expected it from this store. But it only takes once to lose a customer for life. I hope not taking back a damaged romper was worth exactly that.. Because that is what it cost you.

    Groove is the exemplification of a local business that truly caters to their customers. Corri and…read moreher staff have it on point to assist their customers during shopping and gift buying providing shipping with minimal cost. I cannot say enough about the positive shopping experience that we experience at Groove. Bravo Corri for your amazing selection and spectrum of childrens, teens and womens clothing and gifts.

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    Athleta - womenscloth - Updated June 2026

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