This store is absolutely beautiful and the customer service is great! I brought my daughter for there, so that we could create bracelets together. We both picked out our charms and then one of the associates or owner, added the charms to our bracelets. It was a great experience, but I am giving them 3 stars because my bracelet began to strip of its gold. I was told that the jewelry is gold filled and I was told that I have to take care of it ... which is what I have been doing. I've even googled gold filled jewelry quality and it said that it would last long ... It striped anyways, I've only had my bracelet for a week. I take it off to shower because I was afraid of this happening, but I wear it everyday to work. It's so special to me because I carefully picked out the charms, which has sentimental meaning to me, as well as the time spent with my daughter, so it sucks that this is happening. I paid a total of about $175 for my bracelet, including 11 charms. And $135 for my daughters and she has 9 charms. Note: my daughters' bracelet is fine because she is so scared of this happening, so she's barely worn it since she's gotten it. Really sucks read more