My name is Tina. I was looking for Home Care for my grandfather for a long time. I called so many…read moredifferent Home Care Agencies. And unfortunately nobody could give me proper answers. I was so confused with all that Home Care and my grandfather was even more confused. Finally I have called Sincere Home Care and they were able to help my grandfather to get great home care. Irena I was a great help. She explained everything, took all the information and I didn't need to do anything else - she took care of everything. She was very helpful with choosing HHA for my grandfather. He is very happy with his HHA. And I am very thankful that Sincere Home Care helped us a lot!!!

From the owner: Homecare - Homecare describes any form of care given within the home. This can range from care…read moreprovided by a home health aide, home health nurse, companion, or caregiver and includes intermittent care, respite care, and home therapies. The term homecare covers both medical and non-medical forms of care. Home health agency - A home health agency is an agency that provides home health care for individuals. These agencies are also often referred to as homecare agencies. Home health agencies help match a home health care professional with a patient in need of home health care. Home health aide - A home health aide is a trained professional who provides non-medical health services. Home health aides primary tasks include personal care and assistance with Activities of Daily Living. Home health care - Home health care is health care that occurs within one's home. The term home health care and homecare are often interchanged; however, home health care refers to medical-related homecare whi

They are NOTORIOUS for NOT PAYING employees. Even though they know how CHALLENGING the work of home…read morehealth aide is. They make up policies out of nowhere and don't want to pay for in-service training. They will pass a phone call amongst 10 office workers to not solve a problem and hope you give up. And they are prejudice towards non-Russian personnel. BEWARE. There's an illegal contract imposing FINES if you RESIGN before a year of employment. New York is still an at-will employment state.

They are so unprofessional, unorganized and unethical. Their caregivers are not trained to handle…read morethe elderly with dementia. My mother was abused by one so called care taker and another one told us that my mother done not have dementia she's faking it after she has been diagnosed from 2 doctors for over 4 years. Their care takers tell them what they are doing and I was told that my sister and I should take care of my mom because that's what they do in Russia. Also my mom has had so many case managers I lost track of who to talk to anymore. The worst though was my mom being abused and sent in videos that where never reviewed but the aid was sent on to a new case to abuse another elderly person

I came here a few weeks ago to sign up for their HHA training program. I made sure and I called -…read moretwice - in advance to double check what the requirements were. 2 recommendation letters, proof of address, social security card, ID. Check. I asked the woman on the phone what time can I come in to fill out an application for the class. "Monday through Friday, 9 am to 5 pm." Great. So I left on a bright sunny Wednesday afternoon and took an hour and half long bus ride to Austin Street in Forest Hills. So when I went there guess what the sour-faced receptionist told me? "We're not doing applications today. Come back tomorrow." Wait a second there... I just traveled an hour and a half to get here AND I was told on the phone not once but TWICE that they were doing applications on that day and at that time. I was clearly told on the phone (by her, no doubt) that it was M-F, 9-5 - I even wrote it down! But once she saw me in person, she changed her tune. "I don't know where you heard that from, but we don't do it on [such and such] days and we stop doing applications at 3 pm." Okay that's all fine and dandy, but seeing as how it was only a few minutes past 3 pm and no one was doing anything and the agency was clearly open, I don't see how hard it could be for her to just let me fill out an application. After much persistence, she finally agreed to look over my materials, but did not hand me an application. She insisted that my two professional reference letters were personal letters (they were not) and as such they needed to be NOTARIZED. What..??!?! Then I asked about the proof of address that I had. I had a stack of credit card bills, paycheck stubs, a New York State ID, and other (not junk) mail that I thought would serve as a proof of address. "We need a utility bill." It would have been nice if I was informed this on the phone. I kindly explained to this woman that I do not have any utility bills in my name because I am not responsible for the utility bills in my household. "Well then who pays it?" My parents. "Well then bring in your parents' utility bills, along with a letter from them stating that you live there. Notarized." At this point, she turns around and walks away. It was quite clear from the start that even if everything was "NOTARIZED" this woman was going to give me a hard time and I probably wouldn't have been allowed in the class either. Her loss. I ended up getting a job as a NURSE (I have a BSN that has been collecting dust for some time and only planned on becoming an HHA out of desperation) with another agency shortly after. So I guess I didn't need to take Bestcare's crappy HHA course after all. Fate had better things in store. Take it and shove it, Bestcare! If this is how you treat potential employees, then I'd hate to find out how your patients are cared for.

Used them for 2+ years. Very reliable service, they will never leave you stranded. Almost every one…read moreof their aides were top notch, caring, professional and dependable. One especially became very good friends with my mother and family. They were like sisters. I would have given 6 stars but I thought they were a bit pushy on additional nighttime help but we were able to work through it. Also because we were long term customers I thought they should have split the manditory increase to the aides. I would recommend them.

Their aides took care of my parents and did a great job. Customer service was always very helpful…read morewith all of our needs. I highly recommend them. Robert

From the owner: Home Instead provides personalized, non-medical in-home care for older adults in Forest Hills, NY…read more Our Care Professionals support daily routines with companionship, personal care, meal preparation, light housekeeping, transportation, medication reminders, respite care, and Alzheimer’s and dementia support. We build flexible care plans around each family’s needs, schedule, and preferences so loved ones can stay safe, comfortable, and connected at home. We proudly serve Forest Hills and surrounding areas with dependable care and clear communication for families. Call today for a free care consultation to see how we can help your family.

Thank you for your patience and attention to our mother in arranging care for her during her…read morerecovery from COVID. As you are aware, our mother is strong person, with a strong personality. She can be charming and sociable; your team has seen many sides of her. You were very flexible and responsive in dealing with my sister and making arrangements, often on short notice. We appreciate all you have done to help our mother get back on her life's journey. You and your team will be our first thought when someone asks us for a home health aide service. Janet Falk

Run, don't use this agency. They refuse to pay me. Its been 2 weeks and I still haven't gotten…read morepaid. The staff is very unprofessional. I use them for CDPAP for a family member case. It's only been 2 months and I'm already looking to use another agency. The case worker is extremely rude and so are the mangers.

I give this agency 3 stars because everytime I ask for a box of gloves the lady gets annoyed. She…read morebegins to shout in her Korean, Chinese language. They are obligated by law to give you a box of gloves! This woman sits at the back of the room to your left, NASTY WOMAN! They have boxes of hand sanitizers that they keep for themselves, they're supposed to give us those mini hand sanitizer because we work with senior citizens whom needs to have diaper changes etc. Good pay BUT HORRIBLE to give what you need, even the time sheets she'll count how many she gave u & writes it down so u don't ask for MORE!

Hundreds of agencies in nyc. But this agency is different…read more Everything there is accurate. Eva is really a nice person and very helpful. Thank you for all your help.

I've been with this agency since June. True some of their aides are good but for the most part they…read moreare unreliable to say the least. I have been left alone, sitting in a dirty diaper too many times. Especially on weekends. They don't have enough staff. And speaking of staff, the office employees are just as flaky. I don't recommend them at all

From the owner: We're a licensed home care agency that helps families across the New York metropolitan area get the…read morein-home care they need. Founded in 2007 by a group of dedicated healthcare professionals, Preferred Home Care has rapidly earned the trust of doctors & social workers across New York, growing ? in just 10 years ? into one of the state's largest licensed home care agencies.

My grandmother has a lady come to her house and loves her. She would rather have her there rather…read morethan her own daughter to be honest. She is caring, she conversates with her ,cleans, baths her, answers her phone, washes her clothes and much more. She has become part of the family as far as my grandma is concerned. We have never had an issue with this company. Some people are so picky they will complain about any little thing it is sickening. The staff do as much and as best as possible. People can be hard to deal when they become seniors or are sick and just don't want to be bothered anyway ,so they are grumpy and never happy.So give the staff a brake. I'm sure some of these stories are exaggerated cause the people are just mad and miserable themselves that they have to go through this stage in life with the parents.

The worst people work here. I am terminally ill and I was sent one aide who never came back and…read moreanother who started out good and then was sleeping on my couch and was so lazy it was ridiculous. The third asked me to give her money for her travel expenses on the first day she worked!!! The coordinator lied both to me, and about me as she did about her staff as well. Horrible experience for me and my family. The aide I had got COVID and was out for two weeks and they never sent someone else and when called to task fabricated a story that I asked to suspend my services! What??? Bottom line , stay away.