The staffing is thin - one can wait l-2 hours for response when needed…read more The food was boring - no variety and rarely any fresh fruit. Often noisy and aides just busy laughing instead of helping patients.

I went to Margaret Tietz for rehab after a total hip replacement. Aside from PT which helped me…read morerecover and walk, I had a very bad stay there. PT was only once a day, not twice. It was good that I was able to walk to the bathroom after a week there, as at times aides were rarely available to help. During meals, night time, and at changes of shifts, I waited for assistance quite a bit. Some of the CNAs were better than others. I only got 3 showers during the time that I was there. I found the food poor, and ate PB & J sandwiches many evenings for dinner instead of the overcooked vegs and fish that was offered. Lastly, I had a double room and was sleep deprived due to being kept up half the nights by demented room mates. I was very happy to get home! If I ever have to go to rehab again, I would not go to Margaret Tietz!

Terribly understaffed. People are screaming for a half hour or more to go to the bathroom. Some of…read morethe staff are very nice. Some don't seen to care. A lot more should be done. My mom. And a few other people are screaming for help almost all day. They should have been evaluated properly. And medicated properly.

I wanted to compliment the Physical Therapy and the nurses and aides caring for them patients at…read moreForest View i broke my ankle in a fall and following a weeks hospitalization I was sent to Forest View. I really could not walk but following intensive twice a day physical therapy i am now at the point I can walk with a walker and am abe to go up and down steps with no pain. The program employs very dedicated staff and tries to provide for everyone. There is overcrowding and notvenough staff to provide for such a large volume of patients but they try to make a difference. I appreciated their work in helping me return home. Joan Whelan Forest Hills NY

My 95 year old mother has been in the facility for almost 2 years after a fall. She is on the…read morefifth floor. The caretakers are caring, watch what she eats, and help her with a little physical therapy everyday. The staff seem to get along well and are always joking and teasing one another, which makes it a happier place. When friends and family are visiting, they always comment that we made a great decision to pick this facility.

Truly disappointed in this place and how they treated my dad!…read moreIt's unfortunate that there are people who are so miserable that they'll take it out on others, and to the poor defenseless ones that they know can't defend themselves. My dad who was blind and suffered from Alzheimer's/Dementia wasn't treated well at all. There were oftentimes that they would just let him sit or lie there and not feed him and you would hear the nurses/aides cackling and laughing, speaking their creole in the dining area and give you a bs excuse just to not feed him. I wonder how many days my dad went through without food in his system or how many HOURS he was sitting or laying around with a soiled diaper. My dad already was getting bed sores because they weren't moving him at all. This is a place for you to leave someone that you don't care about and let them rot because the staff on the 6th floor don't give a shit about them. You can make all the complaints you want and they'll treat them well because you're there watching them but best believe that once we walked away until we come back the following day, he was ignored and we would have to do the whole process again of arguing and letting them know that your loved one isn't being treated well. Imagine if they were treating my father like shit and we were constantly going there to check on him and calling them out on their lack of care, I can only imagine the ones that barely get any visitors, how they were being treated/ignored. Healthcare officials need to make surprise visits to all of these "care centers" and see that the staff are not doing their jobs at all! That there's no type of "care" all all. How they're having these helpless patients suffer in silence. If you really do love your family member, please don't bring him/her here unless you're going to be there for long periods of time. Don't be fooled by the new renovations and how "attentive" they look when you're touring it, it's all a facade.

People make an organization successful or not. Hospice of New York was good about sending supplies,…read morebut the nurse we had for our family member, just barked orders at the aides we had in place. She didn't assist with a bed sore. She took blood pressure and told every aide who was there that they weren't doing anything correctly. In end of life they said someone would come and no one even showed up. Nor did they ever offer their condolences. Only one social worker, Myya, showed any humanity and offered sympathy. II've used VNS Hospice for my mother and they were hands-on. They were there at the end of life. The right people make you successful. Hospice of New York should be more than a purchasing agency for supplies.

My mom was in Hospice care at her assisted living facility . They were supposed to send a hospital…read morebed to the facility and my mom did not get one till the day she died . I had to push them to order one . Mom had pneumonia and had a lot of fluid in her lungs so she could not lie flat . It made her very uncomfortable , which I thought hospice care was about making someone comfortable and not suffer. She was also receiving medication for her secretions and they were not reordered as necessary. I felt that Hospice of NY did not advocate for my mom's care and did not provide the family of our options in order to make my mom comfortable during her final days on this earth. I am extremely disappointed and would NOT recommend Hospice of New York . We need to advocate for our loved ones who can no longer do so themselves !!We need to speak up and get them the care they deserve .

Note: This not a review of the complete Calvary Hospital service portfolio, which also includes a…read moresocial work aspect. Few people give thought to dying and death. Most people probably vaguely plan to pass away peacefully at home, perhaps surrounded by loved ones. But this isn't possible sometimes. For such times, an inpatient hospice facility can handle end-of-life transitions peacefully and respectfully -- for the most part. Calvary Hospital is one of the larger hospice providers in the New York City area. ArchCare operates the 18-room Dawn Greene Hospice under the banner of Calvary Hospital, at the Mary Manning Walsh Home, a nursing home in the Upper East Side. The Hospice is on the 15th Floor. Patients may expect to suffer a few frustrations: - Patient records may not transfer smoothly from previous healthcare providers. - The food is not good. The hot water could be a little hotter. - Patients may be discouraged by staff from using the in-room bathrooms, and asked instead to use underpads or bedside commodes. - Patients may be discouraged by staff from leaving their beds. - Some weekend staff seem less responsive and responsible than most weekday staff. Many of these limitations are understandable. Hospices are designed, staffed, and funded for palliative care; not emergency care, not curative care, not assisted living. That said, staff could be better trained in wound care. The duration of a patient's stay at a hospice may be anyone's guess. The balancing act between the incredible resilience and tragic frailty of the human condition can be unknowable. The one surprise of our experience here was that they asked us to remove our loved one on the same day as death. This hospice, as with most, apparently does not have a morgue, and must comply with health mandates. Do have concrete plans for a funeral home or mortuary as your loved one enters a hospice. Visitor Logistics: - The best way to reach Dawn Greene Hospice is via mass transit, as on-street parking is scarce and nearby parking garages are expensive. However, parking websites / apps may provide coupons for nearby parking garages. - Consider making restaurant reservations or using Yelp's Waitlist feature early if there is a possibility of eating dinner in the area -- the best nearby restaurants do fill up early. - Visitor check-in / check-out is handled by the nursing home. - There is VPN-friendly Wi-Fi. Ask for the password at the front desk. - A patient shower room by Elevator Bank A serves as a makeshift visitor bathroom. (Each patient room has its own bathroom, but with a non-lockable door.) - The Family Lounge is a comfortable room, with a television, circular conference table, individual lounge-style chairs, a loveseat sofa (i.e., seats two), a refrigerator with freezer, a microwave, a K-cup coffee / tea maker, and a cold water and ice dispenser. Weekly meal menus for patients are posted here, as is the meal delivery schedule. - As a reminder, items placed in the refrigerator / freezer must be labeled. - During the Covid-19 quarantine, visitors in the Family Lounge are asked to keep their masks on and stay 6 feet apart. - There are no accommodations for visitors who wish the spend the night with their loved ones, other than the cushioned in-room lounge chair and whatever footrest can be found. This is typical of most inpatient facilities. Overall: Despite some misgivings, Dawn Greene Hospice does a good job overall in providing an important service that meets most patient, family, and visitor needs. We don't live in a perfect world; better treatment would require significantly greater systemic investment, or deeper pockets for private nursing services. I am grateful that this hospice made the last days of our loved one more comfortable than they would have otherwise been.

I received a call 30 minutes before my mother passed away. I'd been given no warning that she was…read moreso close to passing -- in fact, just three days before I was told it could be "weeks" and the day before I was told absolutely nothing different. I did not have enough time to get there and she died with no family or friends to hold her hand. 30 minutes after they called, she was dead. Either they did not check on her or were so unfamiliar with the signs of death that they did not know she was dying until it was too late. I trusted the Dawn Greene hospice. That was a mistake.

We had a wonderful experience and highly recommend Ozanam Hall Nursing Home. .  My sister spent a…read moremonth in rebab at Ozanam Hall  following knee replacement surgery and consistently says that . ' It was the best decision I ever made'.    I must say we were very apprehensive about the idea of sending my sister to a nursing home, but.Ozanam Hall was a wonderful choice. The staff at all levels were caring.  We are especially grateful to nurse Jean,  who was so helpful and positive,  to the Physical Therapy and Occupational Therapy staff, especially Mary Jane who handled my sister's PT and to the manager of the Rehab department, who was very helpful. and to  so many others.   The Carmelite nuns were especially welcoming  and thoughtful   For those who are Catholic, there is a  daily Mass and communion is offered, if you cannot go to Mass. The environment was very positive. There is also a lovely outdoor garden to relax in as well as  2 resident cats,  a rabbit and 2 birds.   My sister  felt at home (very comfortable and cared for)  and was able to gain the strength she  needed to return to her home.  Our thanks to all at Ozanam Hall

It's a beautiful atmosphere for loved ones to recover. My grandmother stayed for two weeks for…read morerehabilitation. My grandmother had good recall and memory. During a visit-she presented a concern about her clothing, and I went to the desk to find an explanation. I tried to speak with the nurse who spent a great deal of time attempting to ignore my presence at the unit desk/counter. After I garnered their attention simply by calling out "Hello Nurse", I discovered they practiced a type of nursing that most people would find objectionable and resist in our modern world. I really thought Nurse Ratchet was a thing of the past- BUT I was wrong. The nurse was rude, and resistant. I believe by the nurse's behavior was a demonstration of a standard and not an exception to the rule. In my protest I was visited by the administration- (DON probably) but that wasn't helpful, but it was packed with an immediate response. I didn't ask for an apology, or any other actions, I just wanted to be informative. The main reason I engaged in the awkward conversation with this administrator, was to reveal something serious but I didn't feel satisfied that it would create change or cause an immediate address. Afterward I felt a pit in my stomach and uncomfortable leaving my aged loved one, defenseless, and feeble in the care of those who didn't mind shouting at me being healthy, robust, and able to voice my concerns. I could only imagine what type of treatment my grandmother had experienced in my absence and how much she'd be willing to tolerate if left alone with unsympathetic staff. I questioned to what extent this behavior and bad customer service presented. I would still recommend it to anyone, because the atmosphere is calm and clean. You can tell it was created out of an abundance of concern for the sick and shut in but the staff is not as compassionate as the facade suggests. I would only recommend it for families that will be an active and present while their loved one stays at Ozanam. Create a shift for loved ones to show up all day or even hire a trusted person to sit and help your loved one while they stay.

Beth O'Connor, the Client Care Liaison at Alvita Care, is simply the best consultant you could ever…read morehave. She, as well as the entire staff at Alvita Care, are all super professional, very understanding, patient, caring, and extremely knowledgeable in all aspects of home care. Beth is super punctual, shows up on time (as promised), calls you back, texts you, and responds back immediately within seconds. In addition, she is very easy to communicate with, and is exceptionally responsible. She, as well as the entire Alvita Care staff, consistently go "above and beyond" for all their clients. In addition, Beth is extremely knowledgeable, super patient, extra kind, highly qualified, and very considerate; plus she carefully listens to every one of your concerns. She, as well as everyone at Alvita Care, are definitely top-notch and superb, and will take all your personal concerns into consideration, plus they will not stop helping you until you are completely satisfied. They are excellent, excellent, excellent! But you can't go wrong asking for Beth O'Connor as your Client Care Liaison. She is super knowledgeable, courteous, professional, patient, and always open to all your suggestions and ideas... while, at the same time, willing to share her own expertise, personal experience, and indispensable know-how. She is more than just great - she is superb, super fantastic and goes "above and beyond" for all her clients. We are extremely satisfied with the entire Alvita Care family, and will continue to use their services for all our home care needs. Do not go to anyone else. Beth, as well as the entire Alvita Care family, are simply the best! Most recently, Beth also assisted us in hiring two home care attendants that are both absolutely perfect in every regard.. and one of them is even bilingual, as we had requested. We just couldn't have done it without Beth. She has been indispensable, and has patiently helped us throughout this entire process. She is definitely the greatest asset that Alvita Care can ever have. Finally, we are very grateful and fortunate to have found both Beth O'Connor, and the entire Alvita Care family, and will not hesitate to refer them to our family, friends, co-workers, and you, the reader. With Beth O'Connor and Alvita Care you can never, ever go wrong!

Incredible!! I live in Maine and my mom is in the hospital in NYC. Stephanie has treated me like…read morefamily advocating for mom to find the proper PT facility. I will be hiring these AMAZING ladies to take care of mom when she returns home. BRAVO!!!

Can't tell you how impressed I was with the quality of care at Waterview. From the administrators…read moreavailability and attention to detail to the nurses thoroughness. Issac was also very helpful the rehab was really strong and therapists are very engaged and involved. Can't believe how good they are! 5/5! Would recommend

The facility is a beautiful welcoming facility where everyone is so warm and helpful. The staff is…read moreincredible and they truly go above and beyond to ensure the residents are taken care of. The nursing staff is so compassionate and caring here.

Golden Aged Home Care has been a life saver for me. Donna, who owns the agency, is always…read moreavailable to help with anything you need. She has a wonderful staff of competent aids that take pride in their work and truthfully, I don't know how I could manage without their care. Everything is so much better because I have such good people to help me.

Golden Age Home Care provided service for my father for the last three years before his passing. I…read morefound them to be reliable and attentive. Caring for people in their homes can often be challenging, but for the most part, the care providers performed their duties with compassion and grace and the Company Director always responded when I had questions or concerns. My family definitely appreciated the support provided by Golden Age Home Care during the period of time when it was most needed.