Over the years I have spent a lot of money at the At Home in Katy, Texas. But I recently had a terrible experience there and so I will never go back. A few days ago I purchased a large ceramic rabbit at this store to place in an assisted living. It cost 100 dollars. When I got home from the store, I picked the rabbit up by its head and the head broke off. I went back to the store and spoke with the store manager who told me her name was Debbie. I asked if they would replace the rabbit or at least give me a discount on a new one. Debbie told me "too bad so sad". She said there was nothing they could do to help me out. Debbie was so hostile and rude to me. I told Debbie that I have been a customer of At-Home for years and have spent a lot of money there. She told me "that's too bad." It's no wonder At-home had to file for bankruptcy last year when they have managers that are rude and not the least bit customer friendly. I still am shocked out how rude Debbie was to me. read more

Huge! Lots of home decor, seasonal items and home decorative Knick knacks. Evidently dogs are allowed to shop here too. They have an extensive wall art section of all kinds of styles in every size imaginable. Parking is easy and plentiful. Prices are reasonable. I bought those closet scent sachets they used to sell at BBB for cheaper than mail order. They had more scents than I knew existed. It kinda reminds me of the old "Garden Ridge" store which I loved and miss. This will do nicely. read more

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This store has the filthiest public restrooms. I've been to cleaner gas station bathrooms! I brought it to the managers attention and she tried to blame patrons! While yes, people that come here leave paper products everywhere, it's her employees responsibility to keep it maintained. It's HER responsibility to check them out She didnt seem to care. There was even a feminine product on the floor! This is unacceptable for a business. I won't return.. read more

Popped into At Home after doing elite week at Latin Express. Went in for a Fall wreath and walked out with a wreath, yard stakes and a rug! I was happy to find they still had Fall items on stock. Typically it's already all Christmas and no autumn decorations in the store by this time of year which is always super frustrating and annoying. I was also happy to have only spent $88! It's so easy to spend a couple hundred dollars at this store. The checkout process was easy and cashier friendly. Glad I stopped by today and I look forward to putting up my decorations when I get home! read more

They are open after COVID and extremely busy. So much on sale 50% off on cushions 50% off on outdoor pillows, heck the prices at full retail are good. 40% off on planters and pots Long line to check out, but it's moving at a reasonable pace. Lots of Made in China, so I'm not certain of the quality. Sanitizer available as you walk in. I like this store, it's big with lots of variety read more

Love this place! Customer service on the floor was kinda meh! This time around. Usually it's exceptional! Always new stuff. Seems like their getting ready for Halloween. read more

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This is my neighborhood At Home store. It's convenient for me and I can spend hours in this store. I often visit the one in Richmond too because I've found the inventory is different at each store. This location is located right off north side of Katy freeway feeder/service drive. It has a super huge parking lot, so no worries finding a parking space ever. The inventory had some slow points during pandemic, but so much better now. I love all of the themed home decor. Like right now you'll find various coastal decor, farmhouse and they recently got in quite a few cute gnomes for garden. Now the line. The line is often long and seems there's never enough cashiers. Especially during the weekend! Be prepared to find something to do to pass time if you happen to get stuck in the line. read more

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Love this home goods place. It has everything you need for your home and more. The variety is great and the merchandise is very well displayed. Overall experience was great. read more

My go to! Can find everything that i need when i need it they has a pretty good selection of household items. Not too expensive for the essential household items but prices can on select items obviously. Fast service, could be a little cleaner but no big deal. So far so good, highly recommend! read more

This is a LOVE-HATE relationship! The love: First of all, I love the selection here. They seem to have everything, and at decent prices. I can just browse and browse...mirrors, paintings, furniture, art, outdoor items, decor, rugs, greenery, etc etc. Prices: very reasonable. The hate: we were looking for an item we couldn't find anywhere, and FOUND It here on their website. We then drive 20 minutes to the store to get the item, and couldn't find it. So, I ask an employee where it is in the store, and I am told that they don't have that type of inventory system. What???? This is 2018 and a store employee can't find something, even if I have a SKU number from their website. Not believing this, I ask another employee, and I am told the same thing. Somebody in corporate needs to make some major upgrades. read more

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Very well organized . Unique items . Prices are a bit high compared to other stores . It's hard to find someone to help you most times . But the staffs are welcoming and friendly. read more

What an awesome store. Such good prices on RH furniture. Definitely will be back to purchase more items

This is literally target for adults on steroids ‍ some really good finds. U actually don't need a thing from here but once you go in you'll find an excuse. Great clearance stuff, easy returns if need be, & nice staff. Idk what the bad reviews are for, go to west elm see if it's cheaper and they treat u better read more

I never saw this many people at this store before except maybe at Christmas time. They have just reopened and while the layout may have changed, the items they sell are the same. They already have their Christmas decorations out as well as Halloween. And while it is a tad cleaner and there's no water falling from holes in the ceiling, I did step in some gum that a shopper was just too trashy to pick up after it fell out of their mouth. Sometimes it isn't the store's fault. They need to hire more people. Apparently the new face is making everyone want to shop here. The carts are scattered throughout the parking lot with only one guy assigned to bring them in. The biggest positive change, other than the inside no longer feeling like a haunted house, is the parking lot. It's nice, new blacktop with 2 entrances on the feeder road rather than the older gravely cement with pot holes that could devour a small child. So congrats At Home, you look much nicer and maybe it will stay that way when the "new" wears off. read more

At Home - Home Decor Near Me - Houston, Texas

The At Home @ 19420 Katy Freeway has a section of their rugs improperly advertised for cheaper (5x7) than they are when you get to the register. When questioning the manager, Ralph, stated yes they are mislabeled and yes the advertised pricing is incorrect but your price is the higher price. While explaining and showing a picture of the rug to be purchased, Ralph interjected to ask rudely " what is it that you want?" my wife said "we don't anything" and handed the rug back. Mistakes happen, but don't admit I am right and then rudely treat me like I am not there to pay you for a product. Customers aren't always right, but neither are managers, such as, Ralph. Very unprofessional and poorly handled. read more

At Home - At Home - wrong advertised price! - Home Decor Near Me - Houston, Texas

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It's a bargain shopper's dream, that's for sure. I mean, it's the rebirth of Garden Pottery, so I give it at least 4 stars for that. On this visit though, they failed to impress me with aisles that weren't clear, I don't recall seeing a store rep on the floor, and the most horrible restroom I've ever encountered (see pic). They're having a Closing Soon Sale, but plan to reopen in Fall of 2017. I hope that they gut the building and hire people who care a little bit more. read more

At Home - Two stalls broken, others were filthy, urinals were nasty, sinks were disgusting and the door had brown liquid leaking from the handle. - Home Decor Near Me - Houston, Texas

At Home is one of the most disappointing box stores I have visited. There is absolutely nothing I would want from this store in my home. Many of the furniture pieces are dated and generic. Moreover, At Home's prices are excessive, which came as a surprise thinking the store offered deep discounts on their merchandise. We roamed the store and searched eBay, comparing prices on a number of items and they were exponentially lower online. If you are looking for decent furniture and items for the home (small or large) definitely consider IKEA as an alternative. Sorry, At Home your store gets a resounding thumbs down from this writer. read more

I really like this store. Surprised by all the complaints I mean it's almost set up as a warehouse store so come get it or leave it alone. Granted everything is not all neat and pristine most of it is. I think you can find great sale items especially off season. read more

I think there were 2 employees inside the entire building. I looked everywhere for someone to just answer a simple question. Worst experience possible when just trying to purchase a rug. read more

Junky - disorganization was rampant but they have same day delivery. Rugs are not even Harwin quality and nothing did I spy larger than 8 x 10. 40% off advertisement gets you in the door. Reminds me of Garden Ridge with twice as much stuff crammed in the space. Staff were slim to none but if one is looking for temporary furniture and needs no help this place could be for you. Filthy atmosphere no buggy wipes left. Creepy place to hang IMO. read more

Maybe It's because I visited the store at 5pm on a weekday, but I can't agree with many of the reviews I read of this place. This is like the Home Depot for beautiful decoration pieces. I was greeted upon entrance, the store was pristine and very organized. The signs on top of each aisle make it very easy to find what you're looking for. They have a huge selection of all things home decor, from floor pillows, to throws, to wall decor, to seasonal items. Their Halloween and Christmas sections were beyond adorable, and their selection of these items is way bigger than Home Goods, another place where I love shopping. Even their restroom was spotless, which was another nice surprise to me. My only complain is that their prices for certain things are just absurd, and their clearance section only has broken items, not from past seasons like other stores have. A medium sized piece of wall art with literally 3 different colors was like $130+. I'm not going to pay that for a single frame, but that's me. Different people are willing to spend their money in different ways. Also, I wish they had more options for bed covers and bet sheets. Other than that, it's a great store! read more

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Went Christmas shopping today to get ahead of the crowds. We needed a flat cart to carry our tree. So we had the flat cart loaded up with our tree and about $300 worth of additional merch. Trying to keep the flat cart out of other shoppers way, we would leave it on the end cap each time we went down an aisle. Well the last time we did this an employee of At Home had taken our cart, threw all of our items on a shelf and grabbed the cart and walked away. I chased him down and told him I needed my cart back. Little smartass said he needed it so he grabbed it since it was abandoned. Very rude to say the least. Well I mentioned this to a cashier and she just laughed and told me the manager was busy. Last dollar I spend there. I will take my money to Hobby Lobby or Michaels. read more

I don't know the main office system is but they make it difficult to return. So annoying, the item didn't even open, brand new. They can't even refund back to the card on the receipt that was used to pay for the item. So out of date system. So annoying. read more

I've been here 3 times now since moving into my new home. I've purchased a small rug for a powder bath and some great decorative items, particularly for my mantle and throw pillows. The best things I've found here are small furniture items. A small table for powder bath, a tall three tier shelf for guest bath, an entry console (haven't purchased this one yet, but I've got my eye on it!)... they have so many to choose from and they have a great selection of the vintage/driftwood look that's in right now. Sure, there is plenty of crap here, but if you come with an open mind you will find some GREAT stuff! Other reviewers have complained about customer service, but I don't come here expecting that. This is warehouse style, they don't have more in the back or know where another might be. If you can't find what you're looking for, move on. read more

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You have to be in the mood to go to GR. It's like walking a mall, but all in 1 store. Upon walking in, grab a cart, but be ready for a little rickety noise as your cart bounces around over the tile floor. I came in to find a large poster frame, and to find an associate to help retrieve it from an elevated shelf, was difficult. I walked to the register to get help, then walked back to find the called helper to get it for me. While the employees are helpful, you must seek them out, since there aren't folks around to ask if you need anything. Kinda a self-service store. But the redeeming aspect is the 50% red line sections. I found a 20 inch x 30 inch (or so) frame marked down to $10. Not too shabby. read more

Garden Ridge is a bit of a last resort for me and I wouldn't normally come here unless I was looking for something I couldn't get anywhere else. This location is very dirty and unorganized, with broken items scattered across the store. If you can't find what you're looking for, don't even bother asking where to find it.. the employees are usually just as lost as you are. Now before you start telling yourself that this is a bad place to avoid, consider the positives that may make your visit worthwhile. The store a lot bigger than it looks, offering a large variety of items. In particular, this store specializes in holiday decorations for a variety of occasions. Those buying in bulk may also find this store more appealing. Overall, Garden Ridge offers a pretty mediocre shopping experience coupled with a disappointing quality of service. Some people may have a better experience than others, but most will come out empty-handed and unsatisfied. That being said, the negatives of this place will outweigh the positives for most customers. I wouldn't recommend coming here, unless there was something very specific that you needed to get that couldn't be bought elsewhere. read more

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This store is Ginormous... They literally have everything but good luck searching for things as this place is always in shambles when I come.. Customer service is average to say the least. I had to make a return today, I had the receipt and it was such a hassle and a "we don't normally do this but I'll do it this time"that's the BS that drives me insane! Yes you all do. If all items are still in tact, in their proper packaging and being retuned within less than 30 days... What's the freaking hassle. You all aren't doing the customers any favors as we're the reasons you all have a job! Smh Today's customer service alone was enough for me to never return again... read more

At Home - All items were in correct packaging with receipt and returned within 30 days... - Home Decor Near Me - Houston, Texas

This store is so frustrating. Tried to call to see if they accept Apple Pay because their website and Yelp says they do but I like to be sure. Called over and over, no answer. Okay, decide to chance it. Before I begin shopping I ask a manager who has NO IDEA what Apple Pay even is. I should have just left but another employee was like oh yeah we do. 30 mins later and cart half way full I get to the register of the employee who told me they accept it. " Oh no, we don't have that here." What now? Denied ever telling me that which blew my mind. Dude, you just told me this to my face less than an hour ago. Will never be back. That level of incompetence is ridiculous. read more

I would have given this store a higher score because I did find some beautiful pillows for my living room. However, they are not being careful during this Covid pandemic. They are not sanitizing the shopping cart. There's no wipes, sprays or paper towels for customers to do it themselves. I asked a clerk to get some and she said she would. It never happened I finally found something in my purse to clean it with. So if you go there beware. read more

Was here the Saturday after Black Friday, so it was packed. I found a basket I liked, but it didn't have any tags on it, and it was the only one of its kind left. I asked two employees (difficult to track down, by the way) for assistance. First one told me I'd have to bring the item to the front register for the cashiers to look it up for me. Second one (Nancy) said the same thing--cashiers up front would try to find the item online. Upon request, she attempted to help search for it online (thank you Nancy!), but unfortunately couldn't find it. The line was incredibly long, and I didn't want to have to wait to get to a cashier, for them to find the item, and tell me a price I didn't want to pay for it. Carrying a basket similar to the one I liked, I made my way to the very front of the store and asked a third employee for help. She, of course, advised the same as the previous two, adding that if the cashier wasn't able to find the basket online, then they'd just go with the price of one similar to it. I held up the second basket I picked up and asked if she thought it would work. Condescendingly, she said, "No they'd look at it and say it's way too small to be similar." First of all, it wasn't that much smaller. Second of all, it was a much nicer basket (included a lining too) than the one I wanted to purchase. Still, I thanked her, and asked her to get a manager for me. I almost felt like she didn't want to/wasn't going to. Finally, I was able to speak to one of the store managers, Jessica, who successfully identified the basket online to determine the price. She was also nice about it, which I greatly appreciated. (Thank you, Jessica!) TLDR; It's difficult to find store employees for assistance. 50% of them weren't helpful/didn't even try to help. Probably won't go again, unless they retrain their employees. read more

2 star just because they are well stock... I really wanted to give only 1 star because they have the worst costumer service I've ever experienced in all my years in Houston. OMG, At Homes employee really don't care about this business you can tell because they put CERO effort in helping or even welcoming people to the store. Where's the manager? It seems like this store don't have one?! THey seriously need to improve their costumer service. read more

came to this location today for barstools. This sign was on the door due to C-19. The phones were forwarded and no one answered for over 30min. I was finally instructed by an associate to text my order to this # and wait until they get it it. Like huh? No other instructions were given so I attempted to ask again what's next? Is it a confirmation reply, do you have the # of items I stock. Because what I needed was an in-store only item. A rude customer that knew this associate Karen kept interrupting me as I tried to ask questions about how to proceed with my purchase. I told her I wasn't talking to her I was talking to the associate. She rolled her eyes walked off got on the phone. called inside the store and Karen comes back out saying they don't have any in stock. Online it stated they had 4. What temporary agency do you hire these people from? I want to say she lied to me about those chairs for her friend right thru her teeth BUT she didn't have any in the front. read more

At Home - Home Decor Near Me - Houston, Texas

I will NEVER shop here again! I had a return that any other store would of taken 5 minutes! At Home makes you wait in the line with everyone purchasing new items. (News flash I waited in line once to make my purchase!) There are more than 60 people in the line in front of me it looks like a line to get on a ride at Disney! I asked for the manager who was rude and did not offer a solution to help! Anyone in Managment with a half a brain would of opened one register for returns! While I have been waiting in line I have seen two people with returns walk out and the lady in front of me with a return agrees that she will never shop here again either! read more

The store has a huge, great selection of home goods. The prices are fair. The biggest downside is this location never has enough people working the registers. One time I even waited 20 minutes in line to check out. read more

Extremely rude and condescending staff. Spoke with two managers. One actually said we don't have time to shop with you. I asked questions about outdoor pillows. I was told what we have is what you see. Unbelievable that any of these people are employed anywhere. Sure they are limited to retail where it is ok to be rude. First and last time in the Katy store. Just awful. read more

I have only been here twice, and let me tell you, this place is humongous! I have gotten lost here several times on both visits, which, for me, is what I like about shopping. I hate that about me as well because when I only have a few items on the list I need to buy, I end up getting more than I needed. Almost everything is so nice, I wish I could buy them all. Hah! The place is cleaner than most, some things are just everywhere but that is because some people do not put them back where they found them. The atmosphere is great. Employees are nice and helpful (especially that cute guy, I think his name is Allen who went above and beyond to help me put my newly bought couch inside my small car; thanks, love, if you are reading this). The location is convenient since it's on the way from my place to my fiancé's. One thing I do not like is that some of the furniture is slightly damaged, but that is why you just gotta look at the nooks and crannies to get the best possible and available furniture. Just because it is on the website does not mean the store has it or that it is 100% mint condition, so do not be disappointed if you do not find or are satisfied with what they have. P.S thanks again, Allen and Hilma P.P.S Allen, you should tuck your shirt in. Just saying~ read more

Don't believe anything that is advertised on their website. They advertise sale items but don't actually have them in stock. Instead they stock items that look EXACTLY the same as those advertised, but then claim they have a different SKU# so they are not actually on sale. Even the employee admitted it happens all the time. Yelp identifies me as being in California, but I am actually in Houston, Tx shopping at the At Home store in Katy. read more

Loooòooooooooooooove!!!! Loooooove!!!!! Loooove!!!!! My first time...and it was like a toy place for grown ups...you'll find it here!!! Try it.... read more

I had never been to at home before and I was amazed at how big and organized the store was. They had everything I could have imagined.

This place is gross and overpriced, and the employees literally throw product around and stand around telling stories to each other while the store is a mess. Their selection is impressive, yes, but the prices and atmosphere are just not worth spending your time or money. read more

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