Went in to inquire about an upgrade and Riley told me I could trade in my old phone for a free…read moreiphone14! He was great! Great customer service from him!

Logan B is just fantastic and helped me out with my billing and Verizon needs i really appreciate…read morehim

Got a new phone, however, kept getting emergency calls only. Went in twice and both times was cold…read morethat the Sim card was working. Shot version,went back a third time and told them I wanted a new Sim card and got one then I was accused of getting other cards and told if I kept getting cards I was going to get charged. Tried to explain that this is the first time but of course I was wrong,the customer. The first time I went in I should have gotten a new Sim card. It appears the customers know more than the staff.

They are always so helpful. Dylan is wonderful. Very patient with this old lady. My phone was…read morereally acting up and he got it working in no time. He has helped me several times before.

My husband hit a pop up and his phone got a virus. It appeared everything was lost. I came to…read morethis store and Isaiah quickly checked it and fixed it. I was prepared to have to buy a new phone, until Isaiah let me know it was something that happens and he was able to recover all the information. I was happy with his assurance it was fixable AND didn't make me feel senile. Love his customer service!

I visited this store to consider taking Verizon up on the offer to trade my phone for a new 16 at…read morevirtually no cost. They assured me the offer was good and sold me the new phone on a 36 month contract (couldn't pay cash). When the promised monthly credit for the traded phone was not forthcoming, I asked them to investigate. I was told I had to contact Verizon direct. After a couple hours of trying to work through Verizon's labyrinthian system, I wound up getting cut off - the promised call back never happened. Next, I went to a company store and after another 1 1/2 hour visit found out the plan I'm on doesn't qualify for the trade rebate. I'd been lied to and robbed of $830!! Victra operates Verizon stores as a franchisee and should be avoided at all cost. They are only interested in getting your name on a contract regardless of what they have to do to. UNETHICAL COMPANY. Furthermore, Verizon knows how they operate and lets them continue to represent them, so they are also guilty of unethical business practices. I won't do business with liars and thieves, so I'm moving to a competitive service. You should, too.

Really fast and responsive. Cheaper than apple to fix your phone. If you can't find it, stick with…read moreit - they are in an indoor shopping center

They came to my home within an hour of my phone call and fixed the broken glass on my phone in 15…read moreminutes. Just saved me hundreds of dollars from having to buy a new phone. Very courteous.

*WARNING* COMPLETE SCAMMERS!! Took my fiancés phone in to…read moreget the back camera & flash fixed.For whatever reason (still unknown to me) they go into the front of the phone as well (which makes no sense). They accidentally tore the wire to the facial ID camera. My fiancé goes to pick up her phone and they feed her with lies on why her facial ID doesn't work. "It's normal" & "that's what happens". Then they try to charge the full amount to fix the back camera. We refused to pay the full amount as they didn't fix the phone, but made it worse. We paid $60. Follow up to the next day: He calls my fiancé on his personal phone to tell her he lied about why the camera wasn't working. He admits to accidentally tearing the wire and that's why the camera won't work. He then offers to refund the $60 out of his pocket. He then proceeds to tell us he can fix the front camera but he's going to charge us $190. HE BROKE THE FRONT CAMERA. Why are we being charged to fix the phone HE BROKE. It makes me wonder why they were getting into the front camera of her phone, and what they might be doing with parts! AVOID AT ALL COST!! COMPLETE SCAMMERS!! AWFUL EMPLOYEES/CUSTOMER SERVICE.

I took my iPhone 12 Pro Max to have the back camera and flash repaired. They told me no problem and…read moreto come back within 2 hours, the price would be $190. I thought wow good price, and quick service! When I went to pick up my phone the employee who fixed it told me everything was repaired, but when he went to check everything after repairing my phone, including the FRONT camera, the Face ID feature did not work anymore. I asked why the front camera was replaced as that was not broken. He could not explain this and told me Apple has iPhones set up to not recognize Face ID when parts are switched. I asked if this had ever happened and he said no. Weird, as they do phone repairs for business. He said he would give me a discount of $30 and charge me only $160. I paid in cash. After chatting some more he gave me back $100 more. I told him i was not upset with him but sad about the way this had happened. I left. After some googling I knew that something was not adding up. The next day I received a call from what I presume is the employees personal phone. He told me he wanted to tell me what really happened. He told me he lied to cover up what happened because he was afraid of telling the truth. During the check over of the job the screen slipped forward and tore the wire that allows Face ID to function. He told me he would refund me the additional $60.00 out of his pocket because the shop was "already losing money" and to come in the following Monday, today, 4/29. Today when I went in the employee who broke my phone was not there but the manager was. He told me he was aware of the situation and gave me the money back. He told me it was the employees personal money. The owner was not there and I have yet to hear from him since requesting to speak with him since this occurred on 4/25. I left my phone number to hopefully receive a call back. They broke my phone and will not replace it. The "solution" they offered is to order a new phone and swap the insides of my phone for this one, they quoted $200 for this. I told them I will not pay them to fix THEIR mistake and furthermore have lost all trust in their abilities and business to handle my phone. They lied and attempted to deceive me. If I had not asked questions they would have charged me the full amount and let me go on my way. I am very disappointed in how they handle business and would not recommend them to anyone. I will update if anything further happens.

Only the metro across from the Walmart on highway 99. Mario…read morethe Manager is excellent. He runs a great team of knowledgeable members.

From the owner: Switch today & enjoy America's largest 5G network.read more

My iPhone needed a new battery. I received a quick response from these guys regarding cost and how…read morelong it would take which was accurate. In fact it cost less than I was told it would! They were friendly, helpful, and did a great job! Would recommend this shop!

They were very helpful when I messaged them on Yelp and performed the cleaning for no charge! I'll…read moredefinitely go back if I need any phone repairs or accessories.

Kevin and Brian were great. They knew what to do about why my new phone was wonky and they got it…read morefixed fast. btw- Mario the previous week was also awesome. He got us set up with a new phone to our account and the new wireless internet service from AT&T.

Came in on a Saturday and was helped by Kevin and Nick. They both went above and beyond to help my…read moreelderly mother set up her new phone. She does not like change and Kevin and Nick made her feel so at ease with her new device.

LIARS LIARS LIARS The manager of the store told me if I…read moreactivated my son's watch today, he had a $150 credit he would apply. It would come in the form of $10 per month for 15 months. I told him I didnt really need it for another 60 days or so, he told me the offer may not be around so I accepted it. Well, the paperwork had $10, he ensured me he just had to make a call to let them know it was a Verizon watch (I had just replaced my other sons watch) and it would make the credit $150. I told him I trusted him that he was being forthcoming and told him I wanted to wait for him to make the call. He acted like he did, leaving and coming back telling me I was all set, and the credit would show on the 2nd billing cycle. Well, it's never shown up, and on top of that Verizon charged me 300% more for the BS fees for a 19 day pro-rated month. 3 watches on the account, one has $1.79 fee, this one, $5.49. This was the case for all the different fees. So, the managers lies cost me $140 in credits for the watch, 2 months worth of service at $20 or so each, and Verizons rip off pro-rated fees for a total of $200 in added costs. They have told me 3 times they are making it right, but that doesn't happen.

I appreciate the response. Still only 1 bar of LTE service…read more, calls dropping all of the time(even calls from Verizon). I called Tier 2 service a week ago and they sent a message saying that they are still "working" on the problem. It would be nice to know who to talk to.

Sorry I don't have a name, we'll just call him the smarty pants with glasses. Took my 13yr old…read moredaughter daughter in here to get a screen replaced on her phone. After asking my permission first he commenced to roast her for breaking her screen , and mad sure she said a proud thank you to me as I was paying for it. I've dealt with this gentleman before, it's always been like dinner and a show. I drove from deep Camas, passing five other cell phone repair places specifically to interact with this human being. So if you want fast reasonably priced high-quality work with a touch of smarmy coparent, this is your spot. You can opt out of the coparent aspects, but it is pretty hilarious.

Horrible experience got a screen replaced and it broke within two days then they made us pay for…read moreanother one