Matt is the sole reason we are still with AT&T! He is so helpful and very kind. He goes out of his way to help customers and make them happy. We transferred from Verizon a few months back because AT&T was running a deal to get a new iPhone 17, unfortunately we still got charged for it due to timing issues. Matt was so helpful and helped us trade in our old phones and get it paid off faster. Highly recommend, ask for Matt! read more

Update Angel -- I just spoke with an AT&T supervisor, you could have ported my house number to my landline exactly the way I requested. Instead, you fed me a fake story about AT&T "only porting to wireless phones." That was a lie! Then you shoved this so‑called "free" Samsung phone on me -- another lie. It's not free, it's garbage, and it can't even stay charged for a full day. Now I'm stuck waiting 60 days to port my number from this crappy phone to my landline. read more

I recently traded in my old iPhone for a new one the original store could not take the trade in due to internet being down. So yesterday I went to this store to start the trade in process I was told they were unable to do the in store trade in bc on their end it showed mail in only and they suggested to call 611 to switch this. While I was waiting for further info in store the employees were complaining about how other customers came in an hour and 20 minutes before close to set up a new phone/plan thats pretty reasonable but if you're going to talk about other customers make sure you're not helping one right in front of you! I spoke to a customer representative manager today and he told me that it does show in person trade in on my account turns out they didn't want to do their job! read more

AT&T Store - Mobile Phones Near Me - Vacaville, California

People in there doesn't know anything. They trow the ball to each other. They don't work with the client at all. They can figure out anything. They need a lot of customer service training. It's easy for them to give you a number where you can call in, and resolve your issue. Be very careful when you go there. They go online and start changing everything without you know, you're now into a different plan and with that, different fees. They can not do a simple task. No ever the assistant manager, whom is supposed to help you with your questions. He was even worse. He seemed like the client doesn't matter to the company. He was very cold and rude with his answers. Don't go there, run as fast as you can from that office. It's worthy to do the drive to other city and avoid a headache read more

Beware of desperate, dishonest, and deceptive practices at the ATT Vacaville store. Customer service is last of their priorities. I intended to leave T-Mobile and bring over 3 phone lines and WiFi also to ATT. Matthew, our sales person said we could swap our two iPhone 17s 256 GB for two new iPhone 17s with ATT. However, he knowingly and deceptively gave us two iPhone 16s with only 128GB instead. He said nothing about the switch. I first discovered this days later when the phone notified me that I had to increase memory. Four return visits later, two employees, Patti and Matt confirmed there had never been any 17s for "weeks". Matthew should be disciplined for his unethical behavior to get the sale at my expense. On two subsequent visits, no manager would solve the problem without talking to Matthew first. Another week past with no effort to reach out to me. I brought a letter to the store detailing my complaint and giving 5 days to reach out to me before I would return to T-Mobile. No one tried. I gave the letter to Francesca. I attempted 3 times to have management assist me to make right the low memory phones I was given. Each time a manager assured me they would make it up to me. But no one ever followed up with a phone call or a solution. Yesterday Sep 21, I returned to the store to get my account number to return my phone service to T-Mobile. Matthew served me. I confronted him with my displeasure. He admitted there had been no iPhone 17s for a very long time but he didn't apologize for switching the phones. Then I learned the fiber WiFi I had ordered was changed to a slower wireless unit and two of those wireless units were sent to my house instead of the fiber unit I was paying for. I now have two ATT phones and two wireless WiFi units that need to be returned. I was told by Patti I would have to pay a restocking fee of $55 for each! Obviously, the Vacaville store management is clueless about customer service. I want to return these 4 items without any charges to me. And I want to bring them to the store and not to UPS. Mathew told me at our first visit that I could return my old cable WiFi to the store. I will bring all my phones, boxes and cables to the store. Perhaps it will be a scene. read more

This morning I stopped by for a App. Issue and New phone opinion. 1) I was welcomed when I walked in 2) My, wait time was less than 5 minutes 3) Customer Service with Azucena was "poor"! First, she rectified my app issue and did not recommend I needed a new phone 5 Stars! Azucena has NO people skills, very direct and makes you feel unwelcome and rushing you like she is bothered by the Customer. In the future I will not deal with her as my Wife and I have been long therm Customers with NO previous issues with such! read more

Don't come to this location they never greet you when you come in , they always take forever with one customer,instead of helping the ones with a quick fix they make everyone wait, they never fix the problem. It's not my fault if their under staffed !! read more

Noah is dope, good dude. Never had issues here sounds like most people just didn't like the outcome of there situations more than the employees doing wrong. read more

Susie is very rude and treated us with distain. She needs to learn how to talk and deal with older people. Her rudeness hinted of ageism.

Davonte and Kayla are awesome. Very knowledgeable and kind!! I had a really great experience with AT&T so far. The coverage is reliable, my service has been consistent, and the internet speed is great. read more

My iPhone froze wouldn't power up power down. So I went to ATT and unfortunately my insurance doesn't cover fixing phone but DJ- guy at ATT said I am due for upgrade. Said nothing he can do. I drove to Sac iPhone store guy fixed it IMMEDIATELY. Said I had too many apps on ...location etc. I wanted to go back to ATT and cancel acct I have internet also. But that kid DJ is WORTHLESS. IMO if I was ATT I would fire him !!!!! read more

AT&T support asked us to go to an actual store to return a phone. Nothing is easy with At&T. They instructed us to call Custer service to get mail it to them. Which one is it guys. No ownership. Easier to say no than yes I guess. Booo read more

AT&T Store - Let me go ask the manager - Mobile Phones Near Me - Vacaville, California

I was in the store a few weeks ago to get a new phone with my elderly dad, whose phone had stopped working. My dad had no idea what his Apple ID and password were, and we thought he had probably lost all of his contacts, photos, calendar, and everything else that he keeps saved there. We were super fortunate to have Matt helping us, who was AWESOME. He got us to a point where he was able to recover everything from my dad's last backup - which was nothing short of a miracle. He also did an overall account review with us and found where we could save money on the monthly bill. I went into the store expecting to leave disappointed, but ended up leaving happy and incredibly grateful for what Matt was able to do for us! On top of that, he was super friendly and enjoyable to work with! Thank you, Matt!! read more

Went today to upgrade two XS models for a 16 or 16pro. They only had one. Do not bother. Woman was fine, just no inventory on site. I walked away. read more

This is not a 1 star review for the store, but AT&T as a whole. I've switched to AT&T about 2 years ago. My service is always slow, it's so expensive for no reason, every single time I've asked them what my bill will be, they lie EVERY SINGLE TIME, it's always at LEAST $50+ more than what they say it is. And of course there's nothing they can do ever. The whole business is a scam and they steal your money for horrible service, get T-Mobile or anything other than AT&T, seriously save yourself from the hassle of constantly being deceived & forking over unnecessary money and dealing with horrible rude customer service ( not from this store specifically ) read more

Visited AT&T store in Vacaville Ca April 11, 2025. Customer Service Rep Kayla assisted me, what a delightful person to meet! She helped me with my phone upgrade, answered all my questions, thoroughly explained everything, very patient and I never felt rushed. In my opinion, customer service is the worst these days but Kayla confirmed there are still good customer service people who provide the service we expect and deserve. Please extend my sincere appreciation...Thank You Kayla, keep up the great work...she deserves a raise! read more

Went in to get more info on how to cancel a loved one's line after their passing. Tried doing it online but the website wouldn't let me so decided to go in person. They told me I'd need a death certificate and to come in when the manager is there since they are the only ones able to do it. A couple days passed and I called ahead of time today asking if the manager was there and they said yes. I go in to explain the current situation with the death certificate in hand but the manager had their co worker tell me they can't help since they are too "busy" and to come another time. I went to the Fairfield att store instead and they were more than happy to help me and did it in no time at all. Won't be going to this location again. read more

A nice young man at this store, helped me get my email back up and working on my phone. And of course, I can't remember his name, but he was really quick at figuring it out and saved all my emails. I highly recommend the store because they are always so helpful. read more

This is the least helpful ATT corporate store I have ever been to. All the employees are sitting down chit chatting and don't bother to say hello when you enter. They will continue their personal conversations until they are ready to help you. It is bad experience going to that location and I will never step foot in there for anything because they are so unhelpful. From iPhone launch day to 1 month later the store is awful. read more

Shireen is always sweet and pleasant. She breaks things down and always a pleasure to work with!

Margaret was so helpful and professional! Going above and beyond to make sure our experience was stress-free and efficient such a great addition to the team! read more

No other way to describe than discrimination against those who are fed up with broken promises. Poor service, poor help, horrible way to unlock phone and sim. Never EVER go AT&T, they'll under deliver and never let you leave easy - minus 10 stars read more

I needed a new service provider and Phone. I was shopping in the area and walked into AT&T. I put my name on the waitlist and was helped by Shireen. I am not a fan of the process, the time it takes and the usual up-sale of things I don't need. I was pleasantly surprised that it took less time then anticipated and I wasn't sold any worthless upgrades. Shireen was very knowledgeable. She quickly took my info, answered all my questions and explained to me the pros and cons of service and functions of the latest iPhone I purchased. Honestly I would have walked out of the experience if not for the professionalism and the way shireen eased my concerns and didn't give off that used car salesman stank. I wanted to recommend everyone about Shireen and to thank her for making the process simple, quick and as painless as possible. I rarely give reviews but on occasion when you get that type of service it needed to be said and heard by anyone who reads this. read more

Walked in on a Wednesday evening and got assistance right away. My husband was in dire need of a new phone, already knew which one he wanted, and was happy they had what he needed in stock. We had our two young kids in tow and were happy that they had a couch section for them to sit with their iPads while we handled business. The only reason I took one star off was because during the process of getting a new phone it was discovered that we weren't actually getting our first responder discount and the associate said he would fix it for us by signing us up for the right one-awesome... but by the time I got home I had an email stating they couldn't approve it because there was a mismatch- ok not the end of the world, I have the associates business card and he said I could text him so I did... but he ghosted me. I went in a few days later and a different associate said he did it wrong and claimed she fixed it. Not sure if I ever actually got the discount since my bill cycle hasn't gone through yet.... read more

We received outstanding service from Shireen Weber today. She was kind, thoughtful and empathetic toward our headache of a situation and made it very easy for us. Thorough, trustworthy and honest is what you will receive from her service. read more

My experience here was good. It was. 1000% better than Verizon, who wanted to charge us a 20piece leg & thigh combo, times 10 number 1-15 combos. ATT cost $112 less for 2 lines than Verizon Did for 2 and it was not even unlimited with them. They have seats at there tables while Verizon does not and our wait was 15 min less. We got a great plan and deal. The manager was on point as well and new her stuff read more

AT&T Store - Apple phones - Mobile Phones Near Me - Vacaville, California

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My review is in regards to AT&T in general. A family passed away, I made 3 calls to AT&T customer service, 1st call reported the death and requested to close the account. Np problem right? Next month received a bill. Call again, was told, go to a store and bring a death card. Went to store, sorry we can't help you, you need to go to Corporate store. Went to Corporate store, here 30 mom's n still waiting. Easier to turn off social security, insurance etc. read more

A++++ job by Mr. Terrance. In and out in about 5 minutes and working once again. 5 stars for store, service questionable rating. Also helped to go in at an off hour. Huge store, I might have been the third customer in the entire place. read more

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Worst service. Waited over 45 minutes because I was getting a SIM error on my phone. Staff was chit chatting with other customers. They had over 8 people waiting and they are just passing the time just talking. The manager was no help at one point there were two people helping one person clearly an issue with training. Will never set foot in that store. read more

I went in today to discuss billing issues that I did not understand. I was with my adult daughter, as we both were confused of the billing breakdown regarding her cell phone, we sure a family plan. We were called by an associate whose name is Iuetta or Ivette? This is the name that she wrote on a card that was given to us. I want to start off by saying that she was very unprofessional, condescending and seemed immediately annoyed as we were asking questions on the billing breakdown regarding my daughter's phone. She started to raise her voice, calling me ma'am over and over because I kept asking questions as I was still not understanding the breakdown. She pulled up my account on their little mobile pads, and with her nails kept tapping on the screen, however I couldn't see the screen as I was sitting at the table. I literally had to reach over and put my arms on the table to be able to see the screen on her device. What she should've done is walked over to me and said this is how the breakdown works. All she kept telling me was to go home and pull it up on my desktop and look at the billing, look at the billing. I asked her is there someway that she could print this out so I could see this and when I get home I can pull up my account on my desktop, and then understand what you're talking about. She said she couldn't do it and then started to get agitated. Cutting me short to the point where she was looking everywhere else and playing with the rings on her fingers. My daughter said to her listen, we're just going in circles here. May we have a card and we asked if she was the manager she said no and if we'd like to speak with the manager, but we were both just in shock as to how unprofessional she treated us that we quickly took the card and left. But before leaving, we asked her if we call AT&T would they help us and her reply was "well you won't have much luck there either". I thought wow, ok. I know the bar is set very low for customer service nowadays, but this was unacceptable. She represents this company and she should do better. The good news is is that I did call AT&T's customer service and the associate was so patient and kind and gave me a breakdown of what the actual credit and cost would be should my daughter continue to stay on the plan. We even worked together over the phone with our calculators so that we both understood each other and the breakdown. That is what excellent customer service is! I will never go to this AT&T store again. I'd rather drive to the next town than deal with unprofessionalism. If I could give it zero stars, I would. read more

Thank you to Ken, Nate and the Pro Plan representative for helping us when we were sent from Vallejo and the communication was broke down. You resolved the issue and made sure that it won't happen again and we were treated so well. Thanks!! read more

I just want to give a shout out to this AT&T store. I have not experienced Monday through Friday however I did experience on a weekend and there was a manager working with one other coworker and I believe she said one was on lunch. The amount of people that came into the store at that time Was a lot!! however she handled it very professional, even though there was one guest who was not as patient and friendly however, I did like how she handled her. I think we need to be mindful when it comes to the weekend that seems to be the less coverage days she did tell me her position was manager however she gives me a business card. I don't know if it was her, but I did ask her for her name. But then forgot ..It just doesn't ring a bell to me, but maybe this is her but I'm going to give her a shout out anyway. J . Cousineau Continue to keep having great customer service and I know it gets hard at times because we are all human..... we can't make everyone happy but thanks for making me happy that day for fixing my phone. read more

The store tech on Friday 6/14 helped us out transfer data and follow through with a warranty claim. He was busy with other AT&T business (some outage) and still managed to completely help us out and handle our business in a timely manner. Solid customer service. Will be back for future issues and hopefully get to have the chance to have him help us again! read more

Susie and Matt were incredibly nice and went out of there way to help me out. Susie was patient and helped me set up new internet and phones. Matt stepped in to help out and was very informative and accommodating when I had to step out and come back. Even though I was needing a lot more help than expected, they both were so positive and made it clear that they were happy to help me out. read more

My 85 year old mother has an obscenely expensive cell phone bill so I take her and her phone to this store. They explain she has 2 phone lines on her bill though she's never had more than one cell. After some lame excuses, my mom said she's never done business over the phone and always at this store. The employee then said she believes that over 3 years ago, they offered her a temporary discount for a 2nd line that would result in her bill being less temporarily. Some quick math shows that my mom has been overpaying $60 each month for over 3 years for a line she's never needed or used. $2160 wasted dollars. I tell said employee to remove the line immediately and find someone to compensate this obvious case of elder abuse. I'm then told they can't do it and to call 611 once I get home. Someone in that store should be prosecuted for fraud. Ridiculous!!!!! read more

I went in this morning and got my frozen phone unfrozen in a couple of minutes by the guy at the door. Sorry I didn't get his name. But he was pleasant & helpful. He also answered questions about other things I asked as well. I've always gotten good service there. read more

Suzie was AMAZING! So patient and helpful. Her knowledge of iPhones, iPads & Apple Watches was phenomenal. What a great employee and a great store to visit for all of your ATT needs! I made an appointment and she took me right away and we started my process. I needed a lot of things done and wanted to purchase some items. This wasn't a quick process but all the employees made it pleasant to be in the store. The employees & store manager were all very professional, polite and helpful. Suzie was dynamite! I recommend using this store! read more

Highly recommend Glady, as she is on top of everything. Knocked off one star for the store as she seems to be the only one working in the store. She directed the other sales people to meet and greet customers as they entered the store and yet she is not the manager, she should be ! Took a hour but mom got her new iPhone 13, case, cover and data all transferred by Glady Old iPhone data deleted and turned in. read more

NO customer service NO friendliness NO help at all ZERO stars I don't know why Yelp is making me write more to post this as a review but there is nothing positive to say about this store, so I guess I can keep writing about how bad it is??? read more

these people do nothing but blow smoke up your ass. I turned in an old phone, have the receipt saying they are taking 1000$ off of the new phone be bought and 3 moths later we are still paying full for the phone. this place is a bunch of fuckin crooks go anywhere but here!!! read more