Davonte and Kayla are awesome. Very knowledgeable and kind!! I had a really great experience with AT&T so far. The coverage is reliable, my service has been consistent, and the internet speed is great. read more

This morning I stopped by for a App. Issue and New phone opinion. 1) I was welcomed when I walked in 2) My, wait time was less than 5 minutes 3) Customer Service with Azucena was "poor"! First, she rectified my app issue and did not recommend I needed a new phone 5 Stars! Azucena has NO people skills, very direct and makes you feel unwelcome and rushing you like she is bothered by the Customer. In the future I will not deal with her as my Wife and I have been long therm Customers with NO previous issues with such! read more

My iPhone froze wouldn't power up power down. So I went to ATT and unfortunately my insurance doesn't cover fixing phone but DJ- guy at ATT said I am due for upgrade. Said nothing he can do. I drove to Sac iPhone store guy fixed it IMMEDIATELY. Said I had too many apps on ...location etc. I wanted to go back to ATT and cancel acct I have internet also. But that kid DJ is WORTHLESS. IMO if I was ATT I would fire him !!!!! read more

AT&T support asked us to go to an actual store to return a phone. Nothing is easy with At&T. They instructed us to call Custer service to get mail it to them. Which one is it guys. No ownership. Easier to say no than yes I guess. Booo read more

AT&T Store - Let me go ask the manager - Mobile Phones Near Me - Vacaville, California

I was in the store a few weeks ago to get a new phone with my elderly dad, whose phone had stopped working. My dad had no idea what his Apple ID and password were, and we thought he had probably lost all of his contacts, photos, calendar, and everything else that he keeps saved there. We were super fortunate to have Matt helping us, who was AWESOME. He got us to a point where he was able to recover everything from my dad's last backup - which was nothing short of a miracle. He also did an overall account review with us and found where we could save money on the monthly bill. I went into the store expecting to leave disappointed, but ended up leaving happy and incredibly grateful for what Matt was able to do for us! On top of that, he was super friendly and enjoyable to work with! Thank you, Matt!! read more

Went today to upgrade two XS models for a 16 or 16pro. They only had one. Do not bother. Woman was fine, just no inventory on site. I walked away. read more

This is not a 1 star review for the store, but AT&T as a whole. I've switched to AT&T about 2 years ago. My service is always slow, it's so expensive for no reason, every single time I've asked them what my bill will be, they lie EVERY SINGLE TIME, it's always at LEAST $50+ more than what they say it is. And of course there's nothing they can do ever. The whole business is a scam and they steal your money for horrible service, get T-Mobile or anything other than AT&T, seriously save yourself from the hassle of constantly being deceived & forking over unnecessary money and dealing with horrible rude customer service ( not from this store specifically ) read more

Visited AT&T store in Vacaville Ca April 11, 2025. Customer Service Rep Kayla assisted me, what a delightful person to meet! She helped me with my phone upgrade, answered all my questions, thoroughly explained everything, very patient and I never felt rushed. In my opinion, customer service is the worst these days but Kayla confirmed there are still good customer service people who provide the service we expect and deserve. Please extend my sincere appreciation...Thank You Kayla, keep up the great work...she deserves a raise! read more

Went in to get more info on how to cancel a loved one's line after their passing. Tried doing it online but the website wouldn't let me so decided to go in person. They told me I'd need a death certificate and to come in when the manager is there since they are the only ones able to do it. A couple days passed and I called ahead of time today asking if the manager was there and they said yes. I go in to explain the current situation with the death certificate in hand but the manager had their co worker tell me they can't help since they are too "busy" and to come another time. I went to the Fairfield att store instead and they were more than happy to help me and did it in no time at all. Won't be going to this location again. read more

A nice young man at this store, helped me get my email back up and working on my phone. And of course, I can't remember his name, but he was really quick at figuring it out and saved all my emails. I highly recommend the store because they are always so helpful. read more

Margaret was so helpful and professional! Going above and beyond to make sure our experience was stress-free and efficient such a great addition to the team! read more

Shireen is always sweet and pleasant. She breaks things down and always a pleasure to work with!

No other way to describe than discrimination against those who are fed up with broken promises. Poor service, poor help, horrible way to unlock phone and sim. Never EVER go AT&T, they'll under deliver and never let you leave easy - minus 10 stars read more

I needed a new service provider and Phone. I was shopping in the area and walked into AT&T. I put my name on the waitlist and was helped by Shireen. I am not a fan of the process, the time it takes and the usual up-sale of things I don't need. I was pleasantly surprised that it took less time then anticipated and I wasn't sold any worthless upgrades. Shireen was very knowledgeable. She quickly took my info, answered all my questions and explained to me the pros and cons of service and functions of the latest iPhone I purchased. Honestly I would have walked out of the experience if not for the professionalism and the way shireen eased my concerns and didn't give off that used car salesman stank. I wanted to recommend everyone about Shireen and to thank her for making the process simple, quick and as painless as possible. I rarely give reviews but on occasion when you get that type of service it needed to be said and heard by anyone who reads this. read more

This is the least helpful ATT corporate store I have ever been to. All the employees are sitting down chit chatting and don't bother to say hello when you enter. They will continue their personal conversations until they are ready to help you. It is bad experience going to that location and I will never step foot in there for anything because they are so unhelpful. From iPhone launch day to 1 month later the store is awful. read more

My review is in regards to AT&T in general. A family passed away, I made 3 calls to AT&T customer service, 1st call reported the death and requested to close the account. Np problem right? Next month received a bill. Call again, was told, go to a store and bring a death card. Went to store, sorry we can't help you, you need to go to Corporate store. Went to Corporate store, here 30 mom's n still waiting. Easier to turn off social security, insurance etc. read more

Walked in on a Wednesday evening and got assistance right away. My husband was in dire need of a new phone, already knew which one he wanted, and was happy they had what he needed in stock. We had our two young kids in tow and were happy that they had a couch section for them to sit with their iPads while we handled business. The only reason I took one star off was because during the process of getting a new phone it was discovered that we weren't actually getting our first responder discount and the associate said he would fix it for us by signing us up for the right one-awesome... but by the time I got home I had an email stating they couldn't approve it because there was a mismatch- ok not the end of the world, I have the associates business card and he said I could text him so I did... but he ghosted me. I went in a few days later and a different associate said he did it wrong and claimed she fixed it. Not sure if I ever actually got the discount since my bill cycle hasn't gone through yet.... read more

We received outstanding service from Shireen Weber today. She was kind, thoughtful and empathetic toward our headache of a situation and made it very easy for us. Thorough, trustworthy and honest is what you will receive from her service. read more

I went in today to discuss billing issues that I did not understand. I was with my adult daughter, as we both were confused of the billing breakdown regarding her cell phone, we sure a family plan. We were called by an associate whose name is Iuetta or Ivette? This is the name that she wrote on a card that was given to us. I want to start off by saying that she was very unprofessional, condescending and seemed immediately annoyed as we were asking questions on the billing breakdown regarding my daughter's phone. She started to raise her voice, calling me ma'am over and over because I kept asking questions as I was still not understanding the breakdown. She pulled up my account on their little mobile pads, and with her nails kept tapping on the screen, however I couldn't see the screen as I was sitting at the table. I literally had to reach over and put my arms on the table to be able to see the screen on her device. What she should've done is walked over to me and said this is how the breakdown works. All she kept telling me was to go home and pull it up on my desktop and look at the billing, look at the billing. I asked her is there someway that she could print this out so I could see this and when I get home I can pull up my account on my desktop, and then understand what you're talking about. She said she couldn't do it and then started to get agitated. Cutting me short to the point where she was looking everywhere else and playing with the rings on her fingers. My daughter said to her listen, we're just going in circles here. May we have a card and we asked if she was the manager she said no and if we'd like to speak with the manager, but we were both just in shock as to how unprofessional she treated us that we quickly took the card and left. But before leaving, we asked her if we call AT&T would they help us and her reply was "well you won't have much luck there either". I thought wow, ok. I know the bar is set very low for customer service nowadays, but this was unacceptable. She represents this company and she should do better. The good news is is that I did call AT&T's customer service and the associate was so patient and kind and gave me a breakdown of what the actual credit and cost would be should my daughter continue to stay on the plan. We even worked together over the phone with our calculators so that we both understood each other and the breakdown. That is what excellent customer service is! I will never go to this AT&T store again. I'd rather drive to the next town than deal with unprofessionalism. If I could give it zero stars, I would. read more

Worst service. Waited over 45 minutes because I was getting a SIM error on my phone. Staff was chit chatting with other customers. They had over 8 people waiting and they are just passing the time just talking. The manager was no help at one point there were two people helping one person clearly an issue with training. Will never set foot in that store. read more

I just want to give a shout out to this AT&T store. I have not experienced Monday through Friday however I did experience on a weekend and there was a manager working with one other coworker and I believe she said one was on lunch. The amount of people that came into the store at that time Was a lot!! however she handled it very professional, even though there was one guest who was not as patient and friendly however, I did like how she handled her. I think we need to be mindful when it comes to the weekend that seems to be the less coverage days she did tell me her position was manager however she gives me a business card. I don't know if it was her, but I did ask her for her name. But then forgot ..It just doesn't ring a bell to me, but maybe this is her but I'm going to give her a shout out anyway. J . Cousineau Continue to keep having great customer service and I know it gets hard at times because we are all human..... we can't make everyone happy but thanks for making me happy that day for fixing my phone. read more

Susie and Matt were incredibly nice and went out of there way to help me out. Susie was patient and helped me set up new internet and phones. Matt stepped in to help out and was very informative and accommodating when I had to step out and come back. Even though I was needing a lot more help than expected, they both were so positive and made it clear that they were happy to help me out. read more

My experience here was good. It was. 1000% better than Verizon, who wanted to charge us a 20piece leg & thigh combo, times 10 number 1-15 combos. ATT cost $112 less for 2 lines than Verizon Did for 2 and it was not even unlimited with them. They have seats at there tables while Verizon does not and our wait was 15 min less. We got a great plan and deal. The manager was on point as well and new her stuff read more

AT&T Store - Apple phones - Mobile Phones Near Me - Vacaville, California

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The store tech on Friday 6/14 helped us out transfer data and follow through with a warranty claim. He was busy with other AT&T business (some outage) and still managed to completely help us out and handle our business in a timely manner. Solid customer service. Will be back for future issues and hopefully get to have the chance to have him help us again! read more

A++++ job by Mr. Terrance. In and out in about 5 minutes and working once again. 5 stars for store, service questionable rating. Also helped to go in at an off hour. Huge store, I might have been the third customer in the entire place. read more

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Thank you to Ken, Nate and the Pro Plan representative for helping us when we were sent from Vallejo and the communication was broke down. You resolved the issue and made sure that it won't happen again and we were treated so well. Thanks!! read more

My 85 year old mother has an obscenely expensive cell phone bill so I take her and her phone to this store. They explain she has 2 phone lines on her bill though she's never had more than one cell. After some lame excuses, my mom said she's never done business over the phone and always at this store. The employee then said she believes that over 3 years ago, they offered her a temporary discount for a 2nd line that would result in her bill being less temporarily. Some quick math shows that my mom has been overpaying $60 each month for over 3 years for a line she's never needed or used. $2160 wasted dollars. I tell said employee to remove the line immediately and find someone to compensate this obvious case of elder abuse. I'm then told they can't do it and to call 611 once I get home. Someone in that store should be prosecuted for fraud. Ridiculous!!!!! read more

I went in this morning and got my frozen phone unfrozen in a couple of minutes by the guy at the door. Sorry I didn't get his name. But he was pleasant & helpful. He also answered questions about other things I asked as well. I've always gotten good service there. read more

I came into the store 2-3 days ago due to my phone shutting off randomly sometimes not turning back on unless plugged in even if I had almost a full battery. I was denied into my account due to my license being expired, the man still tried to help me and told me to do the new update and it should help so I did but I'm still having the same problems now shutting off more frequently. I go to dmv, update my license, they give me a temporary with a barcode and everything AT&T should need to get me into the account. I go in with my 2 years old today, wait 45 minutes for them to immediately deny me access to my account without even trying to scan my temporary, the employee ask her manager (Ginna) if she could do anything to help me and she said no. Now I am left with a broken phone for 2-3 weeks until I get my physical ID. nobody cared to help me or try to work something out. The lady who was helping me told me call 611 which was no help the automated system couldn't understand me, Iv called the customer service line twice both times being hung up on once the call connects after waiting 10-20 minutes. Terrible terrible experience. read more

Suzie was AMAZING! So patient and helpful. Her knowledge of iPhones, iPads & Apple Watches was phenomenal. What a great employee and a great store to visit for all of your ATT needs! I made an appointment and she took me right away and we started my process. I needed a lot of things done and wanted to purchase some items. This wasn't a quick process but all the employees made it pleasant to be in the store. The employees & store manager were all very professional, polite and helpful. Suzie was dynamite! I recommend using this store! read more

Highly recommend Glady, as she is on top of everything. Knocked off one star for the store as she seems to be the only one working in the store. She directed the other sales people to meet and greet customers as they entered the store and yet she is not the manager, she should be ! Took a hour but mom got her new iPhone 13, case, cover and data all transferred by Glady Old iPhone data deleted and turned in. read more

these people do nothing but blow smoke up your ass. I turned in an old phone, have the receipt saying they are taking 1000$ off of the new phone be bought and 3 moths later we are still paying full for the phone. this place is a bunch of fuckin crooks go anywhere but here!!! read more

NO customer service NO friendliness NO help at all ZERO stars I don't know why Yelp is making me write more to post this as a review but there is nothing positive to say about this store, so I guess I can keep writing about how bad it is??? read more

Update: after we went back our experience with Annie, and the manager Miguel, our experience was great. The manager apologized and made it right and we ended up leaving with a story to tell about the power going out, but they still did everything they can. Thank you for making the whole experience so much better! Was definitely a rocky start, but after clarification and effort we ended up leaving with good service. Original post: My boyfriend and I went in to start a phone line and get two brand new iPhones. We did our research and knew exactly what we wanted and how much it would cost. Gisselle was the one that helped us at first. Off the bat you could tel she did not want to be there, didn't answer any questions we had, and were treated like we were inconveniencing her. My boyfriend was able to get an upgrade, but she then tried to do my upgrade but since I was transferring from another AT&T account I apparently couldn't. So after dealing with absolutely no help from her we ended up leaving. Well we then discovered she did something wrong and my phone didn't work. So we went back in, and we were told to give it some time to like sync (I've switched my AT&T phone number between accounts before and it was instant) so we left. Well 30 minutes later my data on my phone wasn't working at all. So we went back in and explained we needed it fixed since I work off my phone. A guy named Levi then helped us, and he explained we were not the only ones who have had issues with her, and looked and realized I need a new SIM card. So after trying to unfix her mistakes he was able to get my original phone to work on my new account. He was the one who saved the day, and even though I couldn't get a new phone, at least mine was working! However, because of our first interaction with the one who was going to get a commission off of us, left us with a bad taste in our mouth. read more

Best place they have almost every thing you need I have hade Att for years and before I hade T-mobile and Att is far more better service and outstanding signal every where I go and I have hade to pass my hot spot and they have Verizon and t-mobile talk to miss Susie and patty were amazing they are the best always coming back thanks to miss Susie and patty read more

It's been more than 2 yrs. now since I came back to this Office. I still have my WiFi or Internet here though, I have Verizon now as my Wireless carrier. This morning I was helped by Mr. Oscar (misplaced his calling card) so I'm not sure with his last name. I must confess that it's very hard to find a great customer service now a days, but I'm sooo glad to say that Oscar was exceptionally one of them who is very Professional, knowledgeable & willing to help. I had quite a lot of issues with my account & he handled everything patiently. He took his time to explain everything to me without me feeling rush or intimidated. Well done & great job. One of the reason I stayed for more than 10yrs. with my wireless & I'm glad that I still have my Internet with them. read more

Worst experience ever! I went in on Sunday JUST TO BUY A PHONE outright and add a line. That's all I wanted to do!! I was told if I paid for the entirety of the phone I could not get it at the promotion price of 50% off. OKAY... that's dumb but fine I'll pay it on the bill. The the manager approached and said he could save me money if I converted to a business line as I was buying the phone for my business. Okay... fine let's do that. So after an hour of verifying my business I'm told I have to come in later that week to turn over the lines. Okay... fine I'll do that. Oh and get this I had to pay for all but $120 of the phone that day since it was a new account. How does that make sense when I wanted to buy it out right I couldn't but since it's a new account pay for most of it now? Dumb but again, I'm rolling with it patiently. Until... I came in yesterday and after 40 min of making me verify the business all over again I'm told that they can't roll the numbers from my consumer account to the new business account unless I pay off ALL the phones on it!! WHAT TOTAL SCAMMERS! To make it even worse In order to cancel the new phone line and business account they talked me into I had to return the phone, wait a day and come back ti buy it again AND THEY CHARGED ME A $55 RESTOCKING FEE until I called them back to complain. AT&T must have lost their minds, be hurting for money or simply just doesn't care about their customer. I've been with them for 18 years with my 6 phone line and internet but they clearly do not care about loyalty or customer service. No one even apologized for the inconvenience or over sight! They never offered a solution to get done what I originally was attempting to accomplish! I left the store without a phone, with out the new line I need after 2 days and 3 hours of my time! Pathetic AT&T! read more

I was told that I need to go to the store to complete my online order. Went to the store. Gisselle S was the name of the store representative who was assigned to me. I don't really think that her goal was to help me but to get her own sale. She didn't even look about the issue with my order. She went straight canceled my order and placed a new one which of course they can't expedite the new order so I have to wait. It's not even that, she ordered a protection plan without my knowledge and she didn't even mention it to me. I understand we all have to make a living but what she did is unacceptable. read more

It looks like the last two reviewers possibly had the same sales person. Shireen seemed to know the products but she was pushy, rushed and kind of arrogant in the way she chose options for me before I could really weigh in, or didn't listen when I made my selections. A few errors were made because she was going so fast and not listening. It was a whirlwind experience and I left wondering if I really got what I wanted. They must work on commission or something, but I've never noticed this type of behavior from the staff there before. I think I'll go to Davis next time. read more

What a shit show!!! We came in for a return, something that should take idk maybe 2-5 minutes. We had receipts and unopened products to return. We are put in a cue line behind trying to buy new phones, a process that takes a couple hours. Seriously fuck this God damn place and ever rude piece of shit that works there. The workers here care more about changing the songs on the JBL then doing work. read more

AT&T Store - Just hanging out talking about the weekend. - Mobile Phones Near Me - Vacaville, California