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    Cricket Wireless Authorized Retailer

    2.7 (7 reviews)
    Closed 10:00 am - 8:00 pm

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    Verizon

    Verizon

    2.6(134 reviews)
    2.3 mi
    $$$

    Came in for an upgrade after 5 years of the same phone. Previously always had an unpleasant…read moreexperience in the past dealing with upgrades, but today Angela made my experience a seamless transition and a pleasant one. Explained the promotions, broke down any changes(if any) that came with the upgrade and answered all the questions I had. Was in and out in about 20mins. Great experience overall. Thank you Angela.

    On the suggestion of a family member, we switched from ATT to Verizon (Vacaville store). Kayla was…read morevery helpful in setting things up, and we were both very happy with our new phones ... but the happiness ended there. I experienced problems logging into our account, getting an error message that the website did not recognize me. I spent over 1 hour with support, difficult to understand due to the heavy foreign accent. Eventually, we were able to access our account. When I attempted to log in later in the day, I encountered the same problem of their website not recognizing me, despite using the phone number. Out of absolute frustration, I drove to the Vacaville Verizon store on East Monte Vista. I checked in, and waited. A young man carrying a electronic clipboard came to me asking my name, and what the issue was. I explained the log-in issue, and my experience with Verizon support. He told me that there was NO ONE at their office who could help me. When I explained my frustration, and the fact I had been with Verizon support already, and that I was ready (after only one day of service) to go back to ATT, he merely just walked away. Frustrated by the obvious lack of caring, I left the store. We will visit ATT this week and undo our mistake of putting our trust into Verizon.

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    Verizon
    Verizon
    Verizon

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    T-Mobile

    T-Mobile

    2.9(71 reviews)
    2.4 mi
    $$
    Virtual estimates
    Shipping

    I had a really positive experience at the T-Mobile store thanks to Christian. I came in to pay my…read morefinal bill and get help with unlocking two iPhones. While the phones ultimately couldn't be unlocked at that time, Christian took the time to clearly explain the situation, walk me through my options, and give me helpful insight on what steps I could take next. What really stood out was his patience and genuine willingness to help. Even though the store was very busy with many customers waiting, he never rushed me and made sure I understood everything. I truly felt like he cared about helping me, not just getting me in and out. Thank you, Christian, for the great customer service!

    Just over 2 years ago I wrote a review giving them 5 stars for the outstanding customer service I…read morereceived from their associate, Vanity. I mentioned I hoped the next time I needed service I would have the pleasure of working with her again. Well, today my husband and I needed service and Vanity waited on us again. Just as last time, she was amazing! Always pleasant, and very efficient, she made our T- Mobile experience noteworthy once again! I'm happy to get the privilege of writing yet another 5 star review for Vanity! If you go to this T-Mobile store, I hope you get to work with her. I feel very confident in saying that you will not be disappointed! Thanks again, Vanity! Hope to see you next time!

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    T-Mobile
    T-Mobile
    T-Mobile

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    Best Buy - Curbside pick up

    Best Buy

    2.8(223 reviews)
    2.3 mi
    $$

    RUDE & ARROGANT! Just came in for an appointment to help…read morereboot my older model personal business iMac. I paid & started the tech services to only be laughed at, denied service for my equipment & reimbursed 10 minutes later before even viewing it. The tech lady didn't know my model & laughs with the cashier in the back room assuming they are correct. Another customer heard this & was just as disappointed. Apple Support referred me here & they don't work on Apple? ...and I almost signed a repair waiver? SCAM ALERT! Unfortunate experience & lost trust. Train your employees properly, you'd make more money.

    I went into Best Buy with the intention of buying a high quality computer and camera system for my…read morebusiness. GEN Z STAFF as another reviewer commented. The man at the door asked how he could help. Then he directed me to the appropriate section. He said he would call someone over to help me. I waited at least 15 minutes with the blue shirt boys literally avoiding me. I guess a 55 year old woman isn't worth a conversation. So I started asking GROK to help me select what I needed. Once I guesstimated the appropriate computer I had to chase down a blue shirt to go get it. When trying to confirm that I was selecting the correct computer, the kid kept looking for an escape instead of making eye contact with me. I walked out without the camera stuff because I couldn't stand another minute with the young man who was totally put out helping me. If you are looking for knowledgeable customer service, you should shop somewhere else.

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    Best Buy - 5/17/23 Exterior, entrance

    5/17/23 Exterior, entrance

    Best Buy - 5/17/23 Mobile geek squad

    5/17/23 Mobile geek squad

    Best Buy

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    Cricket Wireless Authorized Retailer - mobilephones - Updated May 2026

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