Came to the store to pay my bill in full for the rest of the year. Juan was very helpful in getting that taken care of for me. My husband also came here to discuss Internet options. Ray was very helpful and knowledgeable on that aspect as well. Store was very clean and very comfortable to sit there. Usually, it's pretty cold inside there. read more

Spoke with the rep Tyler. I came in to pre order a phone and he was beyond helpful. Greeted me as soon as I walked in, had a smile on his face, and ready to assist any way he could. Made the process so simple and easy. Explained everything in great detail. Definitely will come back for that great service. ​ read more

NEVER, EVER, ever again! In DEC 2019 I walked into this location and asked how much would it cost to bundle cellular service, home internet, and cable tv. I was assigned to a young man named Isaiah, I believe, and he assured me that I would pay only 1 bill for this "bundle" for sure! Well, as we began the transfer process from T-Mobile to AT&T, Isaiah informed me that I was "eligible" for a "free" iPhone. All I had to do was "trade in" my iPhone 7. Reluctant to "trade in" my phone, I could not pass up a "free" new iPhone! With new, "free" phone in hand, I left to enjoy my new home "bundle!" I went home to set-up my auto-pay for my "bundle" only to find out that AT&T cancelled their "bundle" contract with Century Link! What in the !*!!**! Why did Isaiah promise me a bundle knowing that the biz contract between AT&T and CenturyLink had been cancelled for almost 1 month!?!!?! Then I received my "bundle" statements and guess what??? Yep! For 2 LONG, PISS-POOR YEARS, I PAID$50 per month for my "free, new iPhone!" I called numerous "management" supervisors and they agreed that this was deceptive, fraudulent sales!!! Isaiah was promoted to some store in CO, 1 month after he duped me. In DEC 2021 and nearly to the day of falling for AT&T's fraudulent scheme, I returned to T-Mobile only after weeks of pursuing the "secret transfer code" from AT&T!!! And paying almost $200 to unlock my "free" iPhone!!!! NEVER, ever, EVER AGAIN! #AT&Tscams #T-Mobileforgood read more

I had another carrier and the awesome member informed me I could get the newest iPhone unlimited talk text and internet in US, Canada, and Mexico all for $15.00 less then what I pay now with an older phone. The switch was painless with virtually no interference with my daily duties. I'll let y'all know what the service is like, but the customer service and set was worth bragging about. read more

Bare minimum assistance if your lucky. No one has a can do mindset. most reps look to immediately pass the buck or turn you away completely. Kind of crazy for a place who makes its business off customer service. read more

Tate did a wonderful job first by helping me find the best way to get a hold of Directv so I could fix my account. I had made a change to it that I later regretted and wanted to get it switched back but was having difficulty getting a hold of a real person. He then helped me lower my cell phone bill as well finding a discount I qualified for and select new iPhones for our services. Came back another day and Benjamin helped us get everything finalized and squared away. Thank you both! Can't wait to get our new phones thank you both for all your support. read more

Myself and 2 of my friends were in this store for approximately 30 to 40 minutes on 24 OCT 2023 and the service could not have been worse, the employees didn't even try to acknowledge our presence, much less say one word to us. read more

A support person named Marie Josie was very hostile and not understanding of the blatant rip off scam I called out for the phone trade in program. Essentially you give your old phone (mine an XR 256 GB I fully owned and paid monthly with mint) traded in for a supposed $350 credit off the phone. Turns out AT&T charges 9.75 charge every month while you get a credit of 9.73 (if you fully pay off the phone) they are essentially taking your phone for free and up charging you at the same time. I called this out and she said I was paying less than most people. I'm a military service member and was told that not even SCRA could get me out of the plan. I later called over the phone with Samantha to which she told me when I deploy again I will be able to terminate the contract in its entirety where I will get at least a portion of what my phone trade in value was. At this point I am now down $60+ for the trade in of what I was told would be knocked off the price. Do not recommend for anyone and it's only thanks to the cell service employee this issue was identified and rectified. Equipment fee would not be waived by any means until I can fully leave AT&T. read more

In attempting to cancel my service, I was told by another location which was an "authorized retailer" that they could not cancel my service. They instead referred me to this location, which is a corporate store. When I walked in I was told "we don't do that here", you'll have to call 611 (they couldn't help either, but that's another story). Unfortunately they wouldn't even pull up my account, try, assist in calling 611 on my behalf, etc. Fortunately after trying a few other locations I stumbled upon the one at Park Place mall on Broadway Blvd. It took time and three employees, but eventually they canceled the account. Steve (the manager) was great. The same could unfortunately not be said for this location, which apparently couldn't be bothered. read more

I returned to this store after being very frustrated with updates not previously made to my account and charges to my card that no one could figure out the reason for charges or a receipt. Finally today, Cameron was so helpful in rectifying all my concerns I had. Thank you! read more

Waited for 20 minutes, the female employee who was suppose to help me did a terrible job. She asked if I had dropped my phone recently & I said no. She looked at my phone once. Asks me if I wanted to upgrade I said no. She wasn't interested in helping me with my phone. Just trying to make me upgrade to a new phone. The phones were under by husbands name and she said I'm sorry I can't help you and walks away. Wouldn't answer any of my questions. Terrible service. I said thank you and walked away. read more

After a bad experience with the assistant manager Cynthia the store manager redeemed our faith in customer service. She helped us rectify a billing issue and she was very helpful and apologetic for the poor experience we had previously. read more

Stay as far away from this ATT store as you can!!! There are plenty of options for AT&T stores and other service providers. This store has no customer service and will not advise you on the right way to handle an issue. My parents came in with a broken Apple phone that was under Apples warranty and had a warranty with ATT and they were advised (pressured sales) into buying a new phone and keeping the broken one. Buyer beware!! Too bad my parents didn't look at their other reviews. Shame on AT& T for allowing such a terrible location to exist. read more

We were long-time customers with AT&T. We heard about a "we'll pay your early termination fees" deal and cancelled with AT&T. After a week we determined it wasn't going to work and went in to the AT&T store to see what they could do for us. Not much. We had given the other company our phones as part of the switch. AT&T said since we didn't have our old phones, we would have to purchase new phones at full price, sign up for a $200 a month plan, and get new phone numbers. The staff was friendly and the store was clean and modern, but what they could offer us just wasn't going to work. We ended up switching to a different service and we're glad we did. read more

The review is for the store, not the service. Very nice people. Smallish store, but it has what you need. read more

I went in to this store to buy some AirPods and service was great. They paired them for me even though they were super busy and I walked out very happy! read more

I went to the AT&T store last year to get wireless service. I was told that my 22% would be added to my service, it was not when I found out today 06/01/2020. I spoke to a supervisor today who told me I was miss quoted about my service and my phone. I asked that my service be terminated at the end of this business day, they turned off my service immediately. I am disappointed with AT&T and I know I was ripoff by them. I would recommend that no one go to them and that I will file a complaint with consumer affairs. They lie to you all the time. read more

I wanted to add a line to my existing AT&T service. I was told the bill will go from $90 to $115 for 2 lines. When I got my monthly bill it was $135 for 2 lines. Please give a realistic monthly charge. I canceled the second line. read more

This store has rude people who will not try to help you unless you are purchasing a new product from them. Phone sales told me I needed to go to a corporate store to get an item reordered, James Rhodes, a "manager" said he could not help me even though I called the phone representative and had them tell James how to make the order, in addition while James was placed on hold he kept busy by playing a video game on his phone. Horrible experience at this location. read more

Met w Preston and this guy was truly impressive with his knowledge of AT&T as well the plans and devices they have to offer. He was extremely patient and willing to explain things with me multiple times until I had a full understanding of how our plan and billing would work. I have full confidence in Preston and felt he represented AT&T well. read more

Went in yesterday for an iPhone 8. The employee was very rude and said they only sell the 11. And he would be unable to transfer the data that I would have to call a number for help. He din not want to help at all and made me feel like I was wasting his time. I then went to park place store and they were very helpful and nice. I will never go back to this store. read more

Cynthia was my ATT rep today. She was marvelous! I walked in very frustrated with my IPhone that needed to be activated and problems with the existing phone. She was knowledgeable and very patient with me and solved my problem. My new phone is activated. My old phone emptied of data and she saved the day for me! Service above and beyond! read more

I ordered a phone via chat followed by a call with Customer Care. They shipped the phone, but I received the 6 Plus, rather than the 6 S Plus. I went into this store BEFORE the item arrived, and after. Customer Care told me I could go to this "corporate store" and exchange the phone. I can't recall the name of the first person, but I remember he said not to bring the phone here - no one could help. After I received the shipped item, I returned, because again Customer Care said they should take it and exchange for me. Preston was the sales rep ... said he could not activate the phone for me (if I wanted to keep it) ... said he could take the phone BUT he would not be able to "process it" - he could ship it same as I could and would be happy to do so. He said "let me speak to my manager" and then recommended that I order a whole new line (a new number), and a $900 phone for only $300 down (strange, I asked for 6 s plus with 64 gb which costs $799 - so, he was gonna try to get me for the 128 memory) ... he said I'd initially have 2 lines, but not to worry about canceling the other later through the help of Customer Care (call 'em on the phone) ... he said he'd have to run my credit, but not to worry, it would be a "soft" credit hit. I didn't understand why he needed to run my credit, but I allowed it, and now I'm feeling fooled because it showed up on my credit as a hard hit. Although he was friendly, my gut felt twisted, so, I decided to leave and reflect on his "help" rather than purchase a phone ... After reflecting, I returned to the SWAN store, where a representative named Jeremiah was working. I'd visited several times, and Jeremiah was patient and helpful. I'd asked him if selling me a new phone now was recommended - He warned me not to buy a 2nd phone unless the first one was received and processed. Due to his exemplary customer service, I decided to remain an AT&T customer, and activate the 6 Plus ... this is my first iPhone and I LOVE it! read more

Walked in with my friend and she wanted an estimate on how much a phone plan would cost, the man who helped us was horribly rude, and when she politely questioned the outrageous price he gave her, he replied "Well I work here, you asked me." Was unkind to us since the moment we walked in. Real asshole. read more

Dear AT&T, To say I'm truly disappointed would be an understatement. Over the last few months we have called repeatedly to request assistance with our lack of signal quality. We did everything you asked regardless of whether it made sense. To date we are still not receiving the services we pay almost $300 a month for. At one point one of your representatives actually thought it was completely acceptable to say because it is a "known" issue there is no compensation to me had. Other representatives have said various things up to and including "we don't see any issue". The reason I am now taking the time to post this is because the last rep decided we need to replace our SIM cards. All 3 phones. Ok, doesn't make sense but I'll play. We took the phones to the store to swap the cards and at NO TIME did the rep say "do you have anything you want to back up" or "you could lose information" I.e voicemails etc... Here is my issue. My father passed away 2 and a half months ago and I had voicemails from him saved on my phone. They are now gone. IRREPLACEABLE!! If your people had taken just a second to inform us of the possibility it could have been avoided. I have asked SEVERAL REPS on SEVERAL calls for assistance in trying to retrieve the last calls of my dad to me and have been sent on goose chases to include calling Apple. (Btw Apple couldn't help but they were extremely kind). What did I get when I called you? Besides the run around? I got "I'm glad to hear that" I'm sorry I'm confused, you're glad to hear that I lost the last voicemails from deceased dad? In other conversations with your reps they completely avoided my questions and my concerns because the topic made them uncomfortable I'm guessing. I'm not really sure. So here I leave the ball in your court AT&T what are you going to do to remedy the situation since I have been told now there is no way to recover my fathers messages. Sincerely, and forever heartbroken, Tracey P.S. Our service is still not fixed. read more

While on vacation I dropped the phone while running resulting in a shattered screen. After returning to town my wife brought the phone to Apple to have the screen replaced. She was told by the tech that the phone had clearly been worked on by a third party vendor and that they wouldn't make any repairs because they couldn't stand behind a device that had been opened and worked on somewhere other than an Apple shop. This news was, to say the least, shocking to us as we hadn't taken the phone anywhere for repairs since the time we made the purchase and we certainly hadn't attempted to do any work ourselves. The only possible conclusion was that the phone that was sold to us as new in the AT&T store was, in fact, used. At Apple's suggestion we brought the phone back to our local AT&T store to discuss the issue. While there we spoke to Mario. We explained what had happened and asked that he speak to the Apple tech who had initially worked on the phone. He did so and was told the same thing that the tech had told us. Unfortunately, his apparent conclusion was that we were not telling the truth about taking the phone somewhere for service. He explained that it isn't possible for a used phone to be sold and that AT&T would not take responsibility for something that they couldn't possibly have done. He said repeatedly that there was absolutely nothing that AT&T would do and that our only option was to go to a third party repair shop at our own expense. Needless to say, this experience has been extremely frustrating and insulting. One of the most galling parts of the experience is to have been told by implication that we haven't been upfront and honest. Our explanation that we didn't do a thing to the phone was met only with a shrug. We have received no assistance in resolving the problem other than a referral to an outside repair shop. The work at this shop would come out of our pocket, wouldn't be done by the original manufacturer of the phone, and there would be no warranty on a three month old phone. This is the sort of treatment that will guarantee we will terminate our relationship with AT&T as soon as possible. read more

Avoid this place at all cost. Eddie told my husband and I about their Buy one get one phone for free offer. It turns put we did not qualify because both phones had to be 6s. Mine was a SE phone. When I went back to the store and ask them why we were told we could get the buy one get one free phone Eddie completely denied it. He is a liar. The manager Corrine never wanted to even talk to me let alone apologize. They are a bunch of dishonest people who conduct business with no integrity whatsoever. I am switching to a different carrier because of the horrible experience. read more