Maintenance by Comcast bumped my cell phone off and I could not get into my email. Pedro at this…read moreVerizon store solved the problem by providing a work around until the Comcast maintenance is finished. Not only that, the other two me at this store contributed greatly to making this visit productive and proving that the people working here know a LOT about helping people. I highly recommend this location for the expertise we all benefit from.

Excellent. Peter was as good as he could be, in setting up my new phone. I could not ask for better…read morehelp.

reached out via Facebook marketplace listing to inquire about phones they had available. The post…read morebelonged to a female named Mags - she was completely useless with providing information and her customer service was absolutely lacking. I was in the market for a new phone but at this point I'd rather pay full price to my phone carrier to spend a penny at an established with poor customer service and zero regard for their customers. Very disappointing.

Brandon, the owner of the Phone Repair Hub, is terrific. He replaced a battery for my iPhone 13 for…read morea reasonable price and showed me how to deal with some technical issues for free. He couldn't be nice or more knowledgeable. Pat r

Very helpful at this location, five or six employees that greet you at the door and help you right…read moreaway. Definitely a great experience

I was convinced to upgrade my surround sound, Internet, and connected devices. I turned in my old…read morerouter/modem for an upgraded one with an extender. However, the extender didn't work with the one they ordered me. On a Monday, the technician came in but couldn't connect my service. After disconnecting it, he couldn't reconnect me, leaving me without service for all my devices, which are over 30 in my home. This company uses call centers to service customers, and they're nothing but liars. They promised to make up for everything that happened and make it right. The technician came in on Friday and connected the SAME equipment that was here on Monday. I was down for about five days without service to my cameras and all my devices in my home, including my surround sound, TV, and more. I had cut the cord years ago and went wireless, so I thought everything was fine (my call initially was to figure out how to speed up the reaction of my)until I was convinced to upgrade I was told that what I had did not cover the amount of devices I had in the house. The solution Center they used were too busy to sell me more things that I didn't show interest in because they weren't fixing my problem or getting me connected. Just like the big outage that was read about, my outage was just as bad, but it was just my home. The technicians who couldn't service me lied because they know you can't trace them and they want you off the phone. They're in call centers in foreign countries with my card numbers and personal information. Who knows who's behind the phone? It could be a technician or our salesman, and they act as both and can't figure out how to get the systems up and running and you connected as a customer they guess they lie and want you off the phone and again it's a language barrier. I have nothing to say about this company regarding its services and its ability to service customers satisfactorily. I wouldn't recommend them to anyone. Look at their stocks and their decline in customer service. Their Board of Directors must be scratching their heads as their wealthy owners wonder what's going on with their company. They need to start listening to customers more. It doesn't have to be "the customer is always right," but Verizon is no longer the big dog on the block. Just like AT&T used to be the big dog in town, Verizon isn't what it used to be, and that's a fact. I see them going down, merging, being bought out, or just folding. They promised me twice that they would adjust my monthly bill this last month, but nothing has changed. There are a bunch of liars who don't keep their word to their customers, and there was no making up for the loss of my services monetarily. They still wanted my monthly payment though. If you're looking for an Internet provider I would look elsewhere there are better companies those that can service you hear on shore not offshore. Oh and good luck to you.

Let me start this review by saying I loath upgrading phones. It's probably why I had the iPhone XS…read moreMax for almost 7 years! Hey, if it's not broke, no need to fix it. But this phone was on its last leg! Not only did I upgrade to the most current iPhone, I also moved carriers. Clearly the new carrier is Verizon. Now that I've given the history and my "iPhone bio", let me tell you what changed. In comes Michael G. He was knowledgeable and listened to everything I said, even the details of how I liked to travel, job life , etc. I mention this because upon receipt of the quote for all the new gadgets and services, Michael had customized the plan so that it covered domestic and international travel. Most wouldn't pick up on that, but he did. He was also acutely aware of how I did not want to be going through the process of setting up a new phone, watch, or an iPad and he did it all. I have to give a shout out to his manager. He was awesome. I was a walk-in later in the evening and they didn't rush me. He offered me and other customers water as we were waiting. He was very thoughtful with all customers. Sidenote, there was a very cranky individual this particular evening and the staff and the manager handled it with grace. So, I guess you can say that I loath the process a little less now. Thank you, Michael and team Verizon! Let me not forget to mention that I also went back today because I was having issues with some of the apps and again I walked in late, but they made sure they resolved the problem even after they officially closed.

I've heard this story so many times before. last communication on the phone was with Jake who was…read moresupposed to call the next day with a timeframe for a tech to install some sort of booster in my home for service. never called, no one showed up. this was after four chat messaging starting in March. don't patronize me any longer.

Fast, easy service installing a replacement screen cover while shopping. They warrant and stand by…read moreit too, no Qs asked, if it doesn't last.

Unfortunately I cracked my screen cover but they honored their guarantee and a replacement screen…read morewas only $5. Thank you Ramon for the great service!

There are some simple changes you can make when you are busy to mitigate the 90min to 2hr wait…read more The person who checks people in then loiters DOING NOTHING. Have him do the easy things like device drop offs. After all you asked for the equipment back

Came in and sat down. It's Saturday 10:30 am. I just want to exchange a flaky 5G gateway. Got…read morechecked in 5 min later as it was unclear what to do. Several other people came in after me and got checked in and served first. Took them About 20 min to get to me. All that time I am thinking why do these people that came in after me get help first? It's unclear how their queue process works. I think I for simpler stuff they try to get people in and out but for more complex stuff you have to wait. Kinda wish that everyone working here had the same skillset so you can get help in the order you came in. They could use more staff here. This is an Experience store so I would figure more staff. Finally got the gateway exchanged and when I went to setup it was user the wrong name. I mean I gave them my drivers license so they had no excuse. I don't want to go back to the store so I'll call T-mobile instead. And that was my experience. Need more expanded training and confirmation of setup.

ELDER ABUSE??? THE CONTACT INFORMATION PROVIDED BELOW JUST…read moreSENDS ME THROUGH THE NORMAL CHANNELS AND THERE'S NO OPPORTUNITY TO ESCALATE IT. SO IT WAS NOT HELPFUL. August 2025, 95-year old Mother-in-Law wanted land line and instead sold a second cell phone plus a Verizon internet box (plus monthly charge) to run phone and she already had internet through a different provider. And she unknowingly signed committing to 3 years (what 95-year old is going to commit for 3 years). We visited store today to help sort it out. Christian was helpful at the start but by end was insulting us (ex-"I wouldn't have let my mom go to the store alone in August if she was hard of hearing and almost blind" AND "I take no responsibility for what I said because I'm not your sales rep". WHAT???). Will try a manager tomorrow. If resolved, will update.

Traded in my iPhone 12 for a 16 with Alejandro Cooper, he never turned it in to Verizon for the…read morepromo credit of $830. This has been an ongoing dispute since Feb!!!! I think he pocketed my old phone because Verizon never got it for the promo to go through!!!!

Customer service. The call center said that they sent a memo to the dealer and the dealer would…read morecall back for me when I got a new PIN number. They, of course, said they will not do that an I would have do the hour wait call back to call center. Not the first time this site has been just as helpful. Go to the Broadway main store.

I have been with TMobile for 23 years and NEVER have i had such a terrible experience. Chance at…read morethe Grant and Swan Store in Tucson FLAT out lied to me about getting free phones and upgrading my plan. He first said he didnt have the phones but was picking them up at another store that night to come back tomorrow. He said i needed to change my plan from 2 lines to 4 for 100 for the free phones so i did that night. The next day I sent my 30 something daughter in to take care of the transaction and he told her that he didnt have the phones we would have to pay 129 sales tax and they would ship our phones I paid it took 10 days to get phones . He gave her no instructions on what to do next. Next thing you know my bill went from 70 to 188. I called was told there is no promotion running like he had told us . So now i have 4 lines only 2 working and i owe 1600 in phone cost and 188 mo billing. Chance is a LIAR LIAR LIAR to make the sale. I had to call customer service change my plan back and still pay for the phones. Chance i wish the Karma on you everything you did to me, to you 10 fold !!!!!!!!!! I WILL NEVER GO TO T-MOBILE GRANT/SWAN TUCSON AZ again. Go to Broadway and Craycroft !!!!!! LEESA W

Customer service was excellent, convenience of being at Costco. Matt listened to what we needed and…read moreoffered us the best plan. He also set the phones up for us and put on our screen protectors.

From the owner: T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become…read moresynonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.

Excellent shop. Friendly service. Absolutely destroyed everyone else I heckled with on price…read more $89 vs $59 same repair.

Customer service is awesome!! Sean took good care of us. The screen on my phone was shattered. He…read morereplaced it quickly and my phone looks good as new. I would definitely recomend cellular repair solutions