The store manager, Liz, accomplished what I needed and what two other AT&T stores couldn't do and…read moreweren't even interested in helping; one was a corporate store who couldn't care less. Friendly people and extremely knowledgable. This will now be my go-to store, even though other stores are closer. The employees here are much more knowledgable and helpful. If you need something done, go here! A+++

Hey my names is Jamar and I wanna start this off by saying I used to work for att so my little…read morebrother an his girlfriend was discriminated today in the store by the manger holly and we will be addressing this matter to city council they waited for 2 hours for help then the Manger to take my brother's credentials and from ID to social and then wanted to proceed with a complete lie I call 2 cooperate stores and 2 authorized dealer not to mention my brother just left att last year so the whole we need same name debit to run application is a lie

Excellent. Peter was as good as he could be, in setting up my new phone. I could not ask for better…read morehelp.

Maintenance by Comcast bumped my cell phone off and I could not get into my email. Pedro at this…read moreVerizon store solved the problem by providing a work around until the Comcast maintenance is finished. Not only that, the other two me at this store contributed greatly to making this visit productive and proving that the people working here know a LOT about helping people. I highly recommend this location for the expertise we all benefit from.

When I have iPhone issue I struggle to fine a reputable place to take it to and end up…read moredisaappointed. I am not techy savey and so get taken advantage of. Not with Brandon, owne of The Phone Repair Hub. I needed a new phone screen. He very quickly and effeciently explained the different types and guided me to make a sound decision. Great customer service and very reasonable. Don't bother going anywhere else. The Phone Repair Hub is the very best.

reached out via Facebook marketplace listing to inquire about phones they had available. The post…read morebelonged to a female named Mags - she was completely useless with providing information and her customer service was absolutely lacking. I was in the market for a new phone but at this point I'd rather pay full price to my phone carrier to spend a penny at an established with poor customer service and zero regard for their customers. Very disappointing.

Very helpful at this location, five or six employees that greet you at the door and help you right…read moreaway. Definitely a great experience

Been with Verizon for years. I mean YEARS. Was neither here nor there as far as service go. Was a…read morereally good guy we would always work with when needing to upgrade. He was a greta salesmen. Listened your needs, asked and answered questions. Would explain why you might want this over that. Sadly he no longer works there and with him went all the humanity verizon had I guess. Went in the other day and instead of actually listening to what we were looking for, what we were comfortable spending, what our family wanted, was told what phones we were getting without anyone actually showing us a phone or selling us on them. Was quoted double our current plan. Tried to sell my husband a big brick of a phone. No not even sell it. They TOLD HIM THIS IS WHAT YOU ARE GETTING. The man carries a iphone SE because its tiny and fits in his work shirt pocket. Salesman didnt care. When we pushed back even a little we were met with ITS 4000$ WORTH OF PHONES. Yeah I dont want to spend 3 years paying for 4000 dollars worth of phones. My husband wanted to know about camera quality on different phones. The reply was my iphone does that. Then He zoomed into the carpet instead of across the room or telling us anything relevant, dont even know what phone it was! Verizon went from a ok place were salesmen where there to meet your needs and maybe talk you into something a little nicer to telling you what you were getting and making you sound ungrateful if you questioned it. Sadly if they had come at us with even a modicum of like what our needs or wants were we would have been open to staying with them out of convenance. If they had actually had a personable sales clerk working and not just a button pusher checking in with "chief salesman" to make sure the couldn't add on any other costs they would still have our business. There are sooo many other options now days. We are glad to move on. Oh and they need to get actual chairs with backs on them!

Let me start this review by saying I loath upgrading phones. It's probably why I had the iPhone XS…read moreMax for almost 7 years! Hey, if it's not broke, no need to fix it. But this phone was on its last leg! Not only did I upgrade to the most current iPhone, I also moved carriers. Clearly the new carrier is Verizon. Now that I've given the history and my "iPhone bio", let me tell you what changed. In comes Michael G. He was knowledgeable and listened to everything I said, even the details of how I liked to travel, job life , etc. I mention this because upon receipt of the quote for all the new gadgets and services, Michael had customized the plan so that it covered domestic and international travel. Most wouldn't pick up on that, but he did. He was also acutely aware of how I did not want to be going through the process of setting up a new phone, watch, or an iPad and he did it all. I have to give a shout out to his manager. He was awesome. I was a walk-in later in the evening and they didn't rush me. He offered me and other customers water as we were waiting. He was very thoughtful with all customers. Sidenote, there was a very cranky individual this particular evening and the staff and the manager handled it with grace. So, I guess you can say that I loath the process a little less now. Thank you, Michael and team Verizon! Let me not forget to mention that I also went back today because I was having issues with some of the apps and again I walked in late, but they made sure they resolved the problem even after they officially closed.

a holes, stuck up techies, told transfer with icloud, "icloud keeps your content safe" Went from…read more107 GB to 65!!! CDs that I downloaded one by one, 1620 songs GONE, so much missing I don't care if it's in the cloud "somewhere" I want my property that I paid for and own. It was a backup from my old device. Things should not have been erased from my old device! All my music and some other stuff is missing. NO MORE APPLE PRODUCTS

Incredible. Lifesavers. 100/10…read more I fully submerged my iPhone 6 in water and couldn't fish to out for a full 30 seconds. Tried the rice method but not until a few hours later. The result, not unexpectedly, was disastrous. Half the phone screen turned black, or started pushing buttons itself, or wouldn't respond, or wouldn't turn on, and then, finally, it would just flashed a green screen at me at a nightclub rave tempo. Summary: worst case scenario. It was the weekend and I rely on my phone for personal life and work. I was panicking. I feared not only for my news feed, but for the clients that couldn't get ahold of me bright and early Monday morning. I googled the nearest place with the best reviews. Then searched again for anyone open on a Sunday at noon (not many). These guys popped up; I went in with a bank card and blind hope. Expecting to have to buy a cheap full-in phone until I could sort out this mess with Apple or AT&T. Expecting to kiss my savings account goodbye. These guys are outstanding. I walked in, explained the situation. They gave me a full quote and walked me though the possible damages and repair options. Sent me to kill time for an hour, and when I came back about 50 minutes later, they had it mostly fixed. They switched it between the old and new screen right in front of me so I could understand the situation. Opened it up and showed me the damages. I know nothing about the inner workings of an iPhone, but they broke it down for me unprompted so I could grasp what I was in for and what to expect. Told me the worst case scenario (needing to send it elsewhere for further repairs), but made it clear they'd do everything they could. Reminded me of any possible costs and double checked that I was okay with them. Never made me feel like I'd be left high and dry (which would've been fair; they fix phones, they don't perform magic, and I'd essentially sent it to the Shadow Realm). As a bonus, the guy who helped me was really polite about the privacy of my phone. Let me key in the password and double checked that I was okay with him entering any apps to confirm the functionality of the phone - even when going into Settings. Was super thorough and dedicated to making the phone 100% again, even when I admitted I was willing to just take a phone that could send texts, make calls, and receive emails. Friendly, calm, professional; that was exactly what I needed when looking at my year-old, $900 investment and control hub of my life, sitting possibly dead on the counter. Went to kill time for another 15 minutes. When I came back, he had it all patched up and gave me a rundown of the final fixes. Noted that one or two minor glitches did happen (battery level fluctuated some), but gave me the option of fixing that then (maybe unnecessary) or coming back if there was an issue with a $10 discount on replacing the battery. Never pressured me to buy anything else and was very frank about the state of my phone. I was in and out in an hour and a half, tops. I came in with a phone that probably needed a full replacement. Walked out with a fully functional phone that had a new screen, a few circuit repairs, and other minor tweaks that had it living life again. $100-ish dollars in total, on the weekend, less than three hours after I'd TOTALED the thing. I'll recommend these guys forever, and you won't catch me upgrading to a new phone again just because something is wrong with my old one. This place works miracles!

Unfortunately I cracked my screen cover but they honored their guarantee and a replacement screen…read morewas only $5. Thank you Ramon for the great service!

5 stars for Michael!! helped tremendously with my esim issues quickly and efficiently and was very…read moreinformed on the issues i was having. also installed a perfect screen protector for me. He was very polite and friendly; great customer service! thank you michael

Came in and sat down. It's Saturday 10:30 am. I just want to exchange a flaky 5G gateway. Got…read morechecked in 5 min later as it was unclear what to do. Several other people came in after me and got checked in and served first. Took them About 20 min to get to me. All that time I am thinking why do these people that came in after me get help first? It's unclear how their queue process works. I think I for simpler stuff they try to get people in and out but for more complex stuff you have to wait. Kinda wish that everyone working here had the same skillset so you can get help in the order you came in. They could use more staff here. This is an Experience store so I would figure more staff. Finally got the gateway exchanged and when I went to setup it was user the wrong name. I mean I gave them my drivers license so they had no excuse. I don't want to go back to the store so I'll call T-mobile instead. And that was my experience. Need more expanded training and confirmation of setup.

This is the second phone I have purchased from Verizon Cellular Sales…read more The first time I swore I wouldn't go back. Very Unprofessional. Seemed like it took forever. Well I did go back. What a difference. I used John Robson. He was very professional & yet You could talk to him. My phone was up & running in no time. You really should give Verizon Cellular sales a try. Located @ Grant & Swan. Ask for John Robson & you won't be disappointed!!!!!!a

These people have no idea what they are doing, they say one thing and don't live up to it, they…read morecalled the corporate liars and gave my grandpa a hard time returning internet modem he didn't even want in the first place. These people are lower than low and give people a run for there money, don't give them any service because they don't deserve it not one bit!

Customer service was excellent, convenience of being at Costco. Matt listened to what we needed and…read moreoffered us the best plan. He also set the phones up for us and put on our screen protectors.

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

After having taken my phone to the Verizon store, U Break I Fix, and back, I had one guy telling me…read moreit was an antenna and the other telling me it was the SIM. A friend recommended Cellular Repair Solutions, and as soon as he popped my phone apart, he found a connection that had come loose, and the problem was fixed. He then replaced the antenna and my service was better than before. After going for weeks without a phone unless I was connected to WiFi, and after getting the runaround from two other people, I couldn't believe my problem was fixed and at a price so low, I did a double take, then made sure to give a tip so I didn't feel like I was stealing from him. Sean is my go-to phone guy from now on.

Excellent shop. Friendly service. Absolutely destroyed everyone else I heckled with on price…read more $89 vs $59 same repair.