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AT&T Store

2.4 (18 reviews)
Open • 9:00 am - 8:00 pm

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I tried to call & talk to the manager who was overwhelmed and couldn't help.
JoAnne C.

On December 30, 2021 I went in to this location to transfer 5 lines from another carrier. I upgraded FIVE phones. The sales rep was new & the assistant manager who was originally helping us was chiming in. When only 2 phones arrived we returned to the location to activate as instructed because we had a few details that needed help. The assistant was out with Covid so we sat with our sales rep. This new sales man was so eager to just get rid of us, he carelessly did not listen - once brought to his attention that a line was not working he blamed my son & said go to the corporate store. (30 minutes away) We went to the corporate store & they were able to fix it. Three days later, all phones were deactivated due to his lack of care in ensuring the correct process of activation took place. I spent six hours on the phone with corporate & they could not undo what he did. AGAIN I had to take a trip to the corporate store to get it fixed. Nearly 21 days later & the issue he caused is still not resolved. But he already received a HEFTY commission off my family. Do not shop here. Go to the corporate store in Brandon. It's worth the trip for the knowledge, experience & care. I was the FOURTH person there yesterday who Sun City store sent. Save yourself the aggravation & just start at the Brandon corporate store. This Franchise/authorized dealer is not here for customer service.

Winston's business card
Zoyla N.

Winston was extremely RUDE and impatient with my 93 yr old grandmother who came in to learn about her new phone. She is not one to ask for help so this was a big task even getting my grandmother to come to the store for tech help. Winston berated her and made her feel stupid. She was an award winning author and professor and is more than capable of comprehending instructions. Maybe it was a rough day for Winston but he should NEVER treat any customer in that manner. My grandmother left the store dejected and has since switched to Verizon.

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2 months ago

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6 months ago

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2 years ago

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4 years ago

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4 years ago

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6 years ago

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5 years ago

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5 years ago

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11 years ago

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4 years ago

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3 years ago

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5 years ago

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6 years ago

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3 years ago

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11 years ago

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11 years ago

Great store, would recommend it to anyone for phone service. The employees took their time explaining everything, and we're very helpful.

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11 years ago

Had a great time at the store. Antwan was very helpful. Great customer service! Helped us figure out everything we needed

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