very horrible customer service. I dealt with Lucy and she claimed she didnt speak English then I…read moretalked to Coco and she had an unprofessional attitude with me. I ordered my phone online and the order said to pick up the phone within a couple hours at this location. Coco claimed she never got any orders even tho I showed her the order and address. I paid $141 and she kept arguing with me that she didnt get any orders. I haven't had this bad customer service since Verizon. AT&T is disappointing me.

My mom had several issues with her mobile plan that has phone lines for the whole family. We tried…read moreto call AT&T and each time, it would take us an hour, or so sometimes just to wait for an agent. We went in today at this store and what a great idea because their associate Eddie helped my mom a great deal! He was very prompt, clear with his communication and was very efficient! Thank you so much, Eddie, for resolving the issues in such a professional manner and in the fastest way possible. This is where my review should be, right by HMart, instead of the other location which is along Diamond Bar Blvd. It's just that when I was removing the review, it keeps giving an errror removing.

Had a great experience with Victor. Helped me answer all my questions and felt comfortable adding…read morein a watch line for my wife. Thanks Victor!

Victor is excellent! I had been on the phone with Verizon support for hours and they were unable to…read morehelp me. We decided to go in store and Victor was professional, friendly, took time to understand our problem, and solved it in a timely manner. Thanks Victor for your help!

I recently graduated, and since several friends on our family plan moved back home, I started…read morelooking into switching carriers. I had seen a few posts mentioning the promotions at this Verizon location, so I stopped by to ask about the available options. The staff took the time to explain the different plans and phone promotions clearly. They compared the pricing based on the number of lines and also went over the upgrade options for iPhones and Samsung devices. What I appreciated most was that they listened to what I actually needed instead of immediately pushing the most expensive plan. The entire process was much easier and faster than I expected. Everyone was patient, knowledgeable, and transparent about the pricing and requirements. Definitely a helpful location to visit if you are considering switching carriers or setting up a family plan.

I had a very smooth experience switching our family phone lines at this Verizon store. The staff…read moretook time to answer all my questions, explain the promotion, and help us set up four new phones. They were friendly, efficient, and never made us feel rushed. The store also had a wide selection of phones and accessories. Everything was activated and ready to use the same day. Great customer service and a much easier process than I expected.

I don't have any problems with this T-Mobile location. If I really have to on T-Mobile Tuesdays,…read morewhen I had the time back in the day, I was able to grab my free goodies here with no issues whatsoever, including cups, mugs, insulated bags, blankets and what have you. Staff is nice and helpful and do their best, considering the intersection is a PvP zone and you get some jump scares who come in. One time my brother and his friends were in here and a vagrant came in and tried to rip the phones off of the displays, but the staff were pretty calm and stone faced about it (probably a common occurrence). Prices are normal, we don't usually get phones through them but they help whenever we do have to do upgrades.

I picked up a TMobile blanket from the TMobile benefits from this store and the team was super…read morehelpful. The store looked nice and kept up. Thanks T-Mobile.

My mom and dad have come to using a smartphone very late in the game of life. So you can imagine…read morewhat a learning curve it was for them to move from 1980's analog technology to present day digital. They had questions: "What's an app?" "How do I work YouTube?" "I need to remember my email password? Why? Is that important?" That last one created a conundrum for my dad. Especially when it to accessing certain apps that's tied to his email account. And that's where Fionna and Jenny from Cricket came into the picture to sort out the mess. They were very courteous and patient with my dad's situation and his lack of awareness of the 21st century technology. They took the time to help us out and we were on our merry way home so my dad can YouTube monkeys and wildebeests from faraway continents! Great service!

Cricket is one of the worst carriers I have ever used. Their security is non-existent and they have…read morepoor customer service. Our account got hacked and our phones were easily ported to another unknown carrier. When talking to Cricket, they said they are not able to help us and we asked why is it so easy to do this? They have no authentication process to determine if the rightful owner of an account is the one asking to port a number. On top of this, once we switched to another carrier because of their poor security - they refused to refund us our payment for this month or even help us carry out our complaint about the poor security (we only used the plan for one day of the new month). They acted like it was none of their business. They should at least be refunding us this month's payment since it is their lack of security measures that caused us to switch carriers. Don't use Cricket if you want your account to be secure! Especially don't go to this store if you need help because they will surely not care about you as a customer.

This is a great Metro by T-Mobile, face value that's not saying much because all the franchised…read moreMetro locations are ran like used car lot, I spent two days, ended up going to 10 or 11 different locations and each one of them tried to hide a fee or charge me a different price on the exact same phone, that is the locations that actually had the phone in stock. All that being said, I walked into this location, which was crowded, but when I finally got to speak to an employee, he got me a phone, my service, charge me all the proper fees and I actually bought a tablet and got new service on that as well, this place is night and day difference from a franchised location. This is a corporate ran Metro by T-Mobile and I believe there's another one in Whittier, if you are going to use Metro by T-Mobile I highly suggest you go to one of the corporate locations because they apparently have better business ethics. Now as far as the company of Metro itself, I have been waiting on a phone call for two weeks and there is no way to email or call corporate directly.

Too bad this is the only metroPCS near me. Because I don't like coming here!!!! majority of the…read moreemployees here at this location they have No Customer Services whatsoever. They don't greet you with a smile and ask how can we help you today you have to go up to them and practically pull the words out of their mouth and definitely a lot of them are impolite.

Sebastian is the one who helped me and I also received a friendly welcome from the other worker…read more The store was clean and cool. The selection of phones were plentiful but not as robust as I thought but he had exactly what I wanted. The price was reasonable for the service and amenities afforded to me. Very happy I have been helped.

I visited this Verizon Wireless store to pay the monthly bill for a prepaid phone I purchased for…read moremy aunt, who is visiting for two months. I had a few simple questions about how the prepaid monthly plan works and whether I could switch to a lower-cost plan for the next month. Unfortunately, the customer service I received from Alex was very disappointing. Instead of answering my questions patiently, he seemed visibly irritated that I was asking for clarification. He repeatedly rolled his eyes and made me feel like I was inconveniencing him. As a customer, I believe it's reasonable to ask questions about the service I'm paying for, especially when trying to understand my options. I hope Verizon reminds its employees that professionalism, patience, and courtesy are an important part of good customer service. A more respectful attitude would have made this a much better experience.

My mom was part of metro for a while, eventually they started charging her for random fees so she…read moregrew tried of it. She went to the store multiple times to get her account pins and other stuff to transfer to a new company but they would NEVER give her the full information she needed. Yesterday she went AGAIN to ask for information and they charged her 20$ for it, they wouldn't even give her PHYSICAL PROOF. She later got told by the other company employee that they CANNOT DO THAT.

Mabel was amazing I had a difficult situation he could have sent me away instead he took time to…read moreupdate fix my issue. Thank you trina