I've been holding off on upgrading my iPhone 13 for forever now but it's finally time to let go…read morelol. I went to this AT&T branch in Diamond Bar to trade in and upgrade my phone and was helped by Ryan. Ryan is a true professional: he was attentive in listening to my needs/concerns and incredibly helpful with his suggestions and input. I really appreciated his help and think he's an invaluable member of the AT&T team! Thanks Ryan!

This location i give 0 stars. Very poor customer service and the 2 ladies working there were not…read moretentative to customers. We called to asking they have the watch series 10 and 11 and we were told on the phone that they can't check because she was too busy so we end up driving to the store to see that the employees were on their phone with no customers. So they lied about being busy second thing they had us waiting over 35 minutes for the watch we wanted to be updated so we were told. Come to find out. We asked where that lady was. She went to lunch Lack of communication.I give this place a zero rating the worst place I've ever been. does not deserve a star at all had to put one up so I can continue this rating.

My mom and dad have come to using a smartphone very late in the game of life. So you can imagine…read morewhat a learning curve it was for them to move from 1980's analog technology to present day digital. They had questions: "What's an app?" "How do I work YouTube?" "I need to remember my email password? Why? Is that important?" That last one created a conundrum for my dad. Especially when it to accessing certain apps that's tied to his email account. And that's where Fionna and Jenny from Cricket came into the picture to sort out the mess. They were very courteous and patient with my dad's situation and his lack of awareness of the 21st century technology. They took the time to help us out and we were on our merry way home so my dad can YouTube monkeys and wildebeests from faraway continents! Great service!

Cricket is one of the worst carriers I have ever used. Their security is non-existent and they have…read morepoor customer service. Our account got hacked and our phones were easily ported to another unknown carrier. When talking to Cricket, they said they are not able to help us and we asked why is it so easy to do this? They have no authentication process to determine if the rightful owner of an account is the one asking to port a number. On top of this, once we switched to another carrier because of their poor security - they refused to refund us our payment for this month or even help us carry out our complaint about the poor security (we only used the plan for one day of the new month). They acted like it was none of their business. They should at least be refunding us this month's payment since it is their lack of security measures that caused us to switch carriers. Don't use Cricket if you want your account to be secure! Especially don't go to this store if you need help because they will surely not care about you as a customer.

I have came here to place an order at least twice. They are quite fast and the prices that they…read morehave are quite good! I printed 1 inch size custom stickers and have also printed custom pvc poster. Both of the things I ordered were great quality. Keep note that you will either have to pay in person or if you want to pay on the phone, you would need to give your credit card info on the phone. I hope they will have some sort of online payment method in the future.

My husband and I needed to renew our passports and needed digital passport photos. I called…read moreseveral different companies, but they all provided both a hard copy and a digital photo. PostNet was the only place I called that provided only the digital passport photos that we needed, and their price was great! The young man who helped us was very professional, and the whole process was very quick and easy. He e-mailed the photos to me immediately before I even paid. I just submitted our applications, and the photos were perfect. They provide many other services besides passport photos. I highly recommend PostNet!

Excellent experience at this Total Wireless store! The staff was friendly, professional, and very…read morehelpful throughout the entire process. Rex and Ronald answered all my questions and were super helpful and quick! The small store was tucked away in the corner of a small, busy plaza but was clean and organized, and customer service was outstanding. I highly recommend this location to anyone looking for reliable wireless service and great support.

I had a great experience with staff member ronald. He was extremely helpful, took the time to…read moreexplain everything in detail.

My mom was part of metro for a while, eventually they started charging her for random fees so she…read moregrew tried of it. She went to the store multiple times to get her account pins and other stuff to transfer to a new company but they would NEVER give her the full information she needed. Yesterday she went AGAIN to ask for information and they charged her 20$ for it, they wouldn't even give her PHYSICAL PROOF. She later got told by the other company employee that they CANNOT DO THAT.

Mabel was amazing I had a difficult situation he could have sent me away instead he took time to…read moreupdate fix my issue. Thank you trina

False information by Carlos. Seems like they have different reps each time we come for any…read moreinformation. Bad service!! No help!!!

Had the best service by Javier Alonzo today at Verizon Baldwin Park store to activate my business…read morephone. I had been trying to activate this phone for months over the phone with customer service unsuccessfully. Kept getting transferred to the wrong dept and wasted about 6 different hours and 3 different people's time. Very inefficient. I finally called the Baldwin Park store and got Javier. He patiently listened to my problem and complaints, understood the issue, looked up some info for me and confirmed that he would be able to help me activate the business phone if I went in person. I went to the store right away. Luckily no wait at the time. Javier assisted me right away and successfully activated the business phone in 15 min when I've been struggling with this for almost 3 months!! Javier was professional, knowledgeable, detail-oriented , and took care of the activation swiftly and accurately with low stress. I confirmed the activation by placing a call successfully. Javier was a total lifesaver today cuz I was dreading having to waste another hour or two waiting on the phone for customer service. I can now finally give the activated phone to the employee who's been waiting for months for this phone. Thank you Javier!!! He definitely deserves a promotion and a raise!

Great staff very knowledgeable. They went over and beyond what i have ever experienced at a cell…read morephone store. They made us feel like family. They were Quick efficient with tume. Finished the process ine about 20 minutes and I got 4 lines for $100.

Fast efficient and friendly staff. They helped me install my battery free of charge. Staff seem to…read morebe well trained and they know their stuff. I was educated on how I can make my battery last longer.

Rocky the manager is a very nice guy but the clerk name Chris in unprofessional andI will not come…read moreback again