Came in and out. At this time its easy later in the day it's tough but friendly service. They…read moreexplained everything and did some changes on my plan without a problem.

Terrible customer service. Foreign agent promised one price and was charged much more. They denied…read moreit. After 20 years with them I switched to AT&T and am never dealing with Verizon again!

Longer wait time but excellent service once it was our turn. Should have more than 2 employees…read morewhen so many are waiting.

Turned in my spectrum equipment, it was a really quick and friendly transaction. Got my receipt and…read morewent on my way.

Great customer service. Explained everything that I needed to know to get a new phone.read more

From the owner: Visit the T-Mobile store in Rochester and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 100 Marketplace Drive 530 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I had to activate my new phone and transfer my old phone's data to the new one. Dreece was…read morefriendly, extremely helpful and went above and beyond to advocate for me to get a good monthly plan. He had it all done much sooner than the expected time and was great in answering all of my questions.

From the owner: At Roc Cellular, our goal is clear: to become the best cellular communications & electronics store…read morein the Rochester area. To do that, we provide an unrivaled selection of the best quality gadgets, expert knowledge and extraordinary customer service with some of the most competitive prices. If you'd like to purchase a new cell phone or tablet, flat screen TV, start new prepaid service or repair your iPhone or iPad, we would love to earn your business. If you're tired of deciding between paying the outrageous prices of Big Box Stores or dealing with the risk of shopping online, choose ROC Cellular. Shop locally & never pay MSRP again!

Well here's the thing...When your website says you're open and yet when we get there you NEVER were…read moreopen on a Sunday...So that's no way to run a business or to get two new customers which we would have been...Instead we drove many more miles away to Penfield where they were open and more than happy to serve us and they did a fine job at it as well...I know it's football season for those who enjoy watching it, but at 12:30pm there was no sign of anyone and I'm certain nobody worked on that day at this location...Get it together folks, time is money and you I can only assume need money...If I could give less than one star I surely would have...Find another location to patronize such as the one in Penfield for quality service...

when I called about my lost phone the fact that I would have to go to another place to use my…read moreinsurance was not explained. I had lost a phone previously in the store handled the insurance replacement but now did not do so and did not disclose thatThe only phone option at the store was the series 17 which is far more complicated and difficult to use than my old phone. When I spoke to the manager later asking for help using the phone He old that the store did not provide that service of explaining or doing set up. The manager said that his customer accountability. There was no offer to come in for a few routine suggestions but simply that they did not provide that service. I find that outrageous given the expense of my new phone and the fact I had to pay $425 to pay off my old phone. If I had been advised at the beginning of the process that I needed to go to another location and made no attempt to determine whether my old phone was available at the insurance location. By then I needed the phone and purchased the 17 which is vastly more complicated than my old phone. I would never ever deal with those people again. A-1 rating is too high.

I will be going in soon for my 5th trip to this kiosk. I came in for a basic phone set up &…read moretransfer of data. Nice guys, but a train wreck of total incompetence!! Avoid at all costs!

Diagnosed iPhone problem on sight, new screen was the fix, took just 20 minutes to repair.read more

Do not ever bring your device here for repairs. I brought my iPhone 13 in to have the back glass…read morereplaced as it was shattered. The guy gave me an estimate time of 50 minutes, I came back and he was still working on my phone while FaceTiming someone! It ended up taking him over two hours. My phone was returned to me with many scratches on the metal edges and the front of my screen now has a black spot on it. He said it was just a spot on my screen protector, he removed it and the spot was still there. He then offered me a free screen protector and continuously claimed it was not his fault, even though the black spot was NOT there before I gave him my device. He wanted to charge me 180$ for the repair. I refused due to the excessive amounts of damage to my phone. I ended up paying 75$ and going straight to T-Mobile to buy a new phone.

BEST SERVICE AND PRICES AROUND!…read more My Iphone 6S screen was severely cracked, so bad so that the white part of the screen was even chipped. The owner assured me that she could easily fix the for me and replace the white part of the screen at no additional cost. She then went on to show me that i was missing screws at the bottom of my phone which can cause the screen to fall of at anytime she went ahead and put screws in for me too at no additional fee. It took under 20 minutes for them to fix my phone! When I came back to pick it up she gave me an additional 10% off for being a first time customer and then gave me 3 business cards to give to friends which if they use their service and present the card I will get additional savings added to my account for the next time. All in all it was only $58 dollars to fix my screen. The location is very convenient and the vibe of the place is modern tech - cool place to even wait for your things to be fixed.

I'm really disappointed right now. I broke the screen on my phone right over the front facing…read morecamera. The camera wasn't scratched but a little of the glass was removed. I took my phone in to be fixed and they did so quickly and at a competitive price, but when they put the new screen on they didn't clean the camera off which had gotten a little dust and debree on it. The front facing camera is basically unusable now because or the blurriness. When I went back in they just said sorry but that it would be too much work to fix. This seems really unfair to me. I paid $1,000 for the phone, then over $300 to have the screen fixed and I still can't use the camera. I live very far from my family and we use face time to talk a lot. I also love to travel and take pictures. My phone is basically missing a basic function now and I'm really disappointed.