My experience was excellent here. Went to pickup online order today and was my first visit to this…read morestore. They had perfect arrangements due to COVID situation. A guard outside who makes you stand outside with 6 feet social distancing. They had mark on floor outside directing where to stand. Someone comes out to assist you and I must say associate was immediately there to attend me. Since it was pickup order so i was handed over the package outside itself instead of being taken inside. Associate was prompt and very friendly. Everyone had mask on their mouth. Nice smooth experience on my first even visit to this store.

worse customer service when it comes to Verizon Business. They have outsourced everything and no…read moreone can help . Very frustrating. Won't advise you to go with Verizon Business.

We switched from Cox high speed internet to T-Mobile 5G Home Internet because of a major increase…read morein Cox's monthly fee. We went for the highest T-Mobile Home Internet plan with the 2 devices: a Gateway & WiFi Mesh Access Point was sent to us and we found switching over and installation to be quick and not difficult. The speed was to be about 200-300 mbps and ends up being about 135 mbps. Why the difference? Because our devices are wireless. Our everyday speed for internet and television streaming is adequate. The beloved T-Mobile customer service is VERY disappointing. For example, when addressing an issue, they said they will email me a link for a VISA gift card to be after 90 days of service. They did not send me the link and when inquired about it they told me it was too late. I told them I never got the link so it took me several calls, being on hold, and transferring me, and then giving me reassurance which ended up being just words and a few lies on what they told me and promised. This involved hours of phone time, and when they decided to enable me to still be eligible for the gift card, they told me it would take "10 weeks, plus or minus 7 additional business days from when it is approved". During this process I was told 3 times I would get a confirmation email, which I never got and also a call back pledge which I never received. So more lies. Gone are the days of their award winning customer service. Now I will be waiting to get the digital MasterCard gift card which I have my doubts about ever receiving. UPDATE: After jumping through hoops and waiting weeks, I DID receive the Promotional Digital MasterCard. To add insult to injury, my home security system has been giving me problems and after a 2 1/2 hour service visit they told me that my T-Mobile internet was inadequate for my security system making it's features unaccessible except for working only intermittently - great huh? I will consider switching from this service when feasible but now I cannot enthusiastically recommend using it.

The sales person sold me a screen protector by telling me that if the protector fails to protect…read morethe screen it would be replaced. We were never told you had to have a 360 warranty as well. We have to phones and lines. Even if you have the 360 service plan you still have to pay for major repairs. I would recommend purchasing a protector from somewhere other than tmobile.

Searched for a place to get a new battery for my old cell phone I still love and found this near me…read moreopen on a Sunday. They wanted me to leave it for them to handle whenever, but I stated I needed it right away so they accommodated me. A very nice rep hooked me up in under 15 minutes for $50 and now my phone is like new. I highly recommend this little shop.

From the owner: Cell Geeks and Repair is your one-stop shop for all your mobile phone needs. We specialize in fast…read morephone repairs, offering on-the-spot repairs for most devices. Looking to buy a new or used phone? We have a wide selection of smartphones, including refurbished phones at affordable prices. We also provide phone unlocking services and offer various prepaid phone plans. At Cell Geeks and Repair , you'll find a full range of mobile phone accessories, from phone cases and screen protectors to chargers and Bluetooth devices. Plus, we carry toys and many more gadgets. Everything you need is conveniently available under one roof.

This is a 2.5 rating rounded down. I have been with AT&T for a long while, because I switched to…read morethem as my employer offers a discount. I have an unlimited plan and have had one since starting my service. I have been having network issues since I upgraded to a Z Fold3G last year and I have already had insurance replace the phone once. The phone and service is great when I am at home and connected to wifi. My service is shotty AF when I am away from home, which defeats the purpose of a cellular phone. I went to this location to get a new sim card and things went well. Within a week I learned the phone was not receiving calls. When I went back the person, I dealt with wanted to walk me through all the things I had already done, reset the network, call Asurion, etc. The person told me I would have to contact Samsung since what they attempted did not work. This is the first time I have ever been referred to the manufacturer of a cell phone to fix an issue dealing with AT&T network service. I was told this location is corporate. Well, that may be true, but it is just like the other locations so do not make the mistake to go out of your way to go here, like I did, when they just want to pass the buck. They prefer to hang out with one another in this location rather than assist a customer. I would rather waste my money online where I know it is just a purchase, rather than in the store where they would prefer to do anything other than their job.

Won't stop blasting music. We tried to turn the music down at the speaker and the worker (manager)…read moreused his phone to turn it back on and increase the volume of his own playlist. You can tell he was the "manager" as he did nothing at all as everyone around him was working and instead just played his music and did nothing. He was not wearing a name tag.

Such a good business!! Very professional and friendly people that work hard tbh! I enjoyed the…read moreexperience and will definitely come back and if you need your phone fixed for a good price then you MUST go here!! Side note it's a great place to go because they actually fix your phone perfectly and in a timely fashion which is good news:))

From the owner: With 10+ years of experience, we are offering extensive services for our customers. Our extremely…read moreprofessional technicians are always here to provide any kind of assistance for all types of electronic and cellphone issues. Regardless of whether its a software or a hardware problem. Cracked screen, water damage, black out, battery or charging port, we can fix any and every known problems to any electronic device. Also we carry a wild variety of cellphone related accessories.

Excellent customer service! I went in to buy a phone, and I was presented with various options. I…read morefound the perfect one and will definitely return for my future purchases! Check them out!

sierra at the Target Store assisted me in signing up for Consumer Cellular today. Verizon gave the…read morewrong code and we spent hours trying to fix their mistake. Sierra never gave up and finally we were able to get the correct code from Verizon and get my phone set up..During that time, while we were placed on one hold after another, she waited on other customers and never lost her cool. Several seniors came by for assistance. She handled their problems, treated them with kindness and respect.. I am 87 so also a senior. I have no respect for Consumer Cellular because they employ dedicated employees like Sierra. She deserves a raise! Thank you.

No after hour support! Charged me $15 even though payment went through on day payment was due…read more There system was not working. I lost half a day with no phone even though I paid yesterday. Middle of the day they are finally available on phone to call and WOW they would not take off $15 only $10 and I had to pay $5 over phone for them to offer this $10off. So disappointed in Cricket!! Photo attached proof I paid yesterday.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Phoenix store today.

Excellent deals, very friendly costumer service. Helped me with some issues I had and walked out of…read morethere with a great deal. Would come back again!

the cricket wireless store i'm actually writing this review about is located at cricket wireless…read moreauthorized retailer 3502 w greenway rd phoenix, az 85053 stop in, and if bernice is working she will give you as equally poor service as the entire cricket team... i stopped in to pay my bill, and was charged an additional fee of $3.00 service charge. so i guess i'm paying extra now for the poor service? i will be passing the word around, and changing my service provider as well as my companies so i hope the theft was worth it cricket!!!!!!