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AT&T Store

1.7 (6 reviews)
Closed • 5:30 am - 9:00 pm

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Verizon

Verizon

2.3(20 reviews)
2.6 mi•Westside
•$$

We've been Verizon customers for around 15 years now. Honestly I've had zero issues with the…read moreservice or customer service! Today we went in to add another cellular line to our account. Ryan our customer service representative was super friendly and very helpful! We definitely recommend Verizon Wireless. We also have Verizon home internet and have zero issues with that as well! Thank you Verizon for providing great service and thank you Ryan for providing great customer service!!!!

Went in yesterday to sort out my e-sim issues. Was transferring from my old iPhone 14+ to 17 Pro…read moreMax during Verizon's outage. I got the new phone set up but the e-sim was locked. I was 'greeted' by a monosyllabic guy at the front door. I tried to explain the problem but he just took the phone and started clicking around. Still at the front door. I asked if we might move to a desk and sit down. It was like speaking Mandarin. He clicked around for around 10 minutes with help from two other employees. He then shoved the phone at me and said 'here'. I took it to verify the sim was properly working and walked out. I think i exchanged 5 words with this guy. The whole place was full of a ragtag collection who definitely didn't seem like they wanted to be there. To turn my old phone in i went to the location on Roosevelt Blvd. Quite the opposite. A young man greeted me at the door with his name, we sat down and he took the phone and marked it as exchanged. The atmosphere in these two locations was just the opposite. Not sure why.

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Verizon
Verizon
Verizon

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Jax Phone Center

Jax Phone Center

1.0(1 review)
5.6 mi•Southside

Poor customer service. I found this place through a third party as an easy solution to my…read moresituation. Before I bought the promo code, I called the place and spoke to a representative of this enterprise to see if they would redeem the code to another cell phone brand. The person took a brief pause and then clearly replies with a yes, and we got off the phone. Following two days after I purchased the promo code from the third party, I went to get my phone fixed, and the first thing that raised an alarm to me was that the guy was on the phone having a conversation when I greeted him and told him what I was there for. Then, he tried to say he'll do it for $250.00, rather than applying the promo code that was verbally agreed upon by both parties. Finally, he gets off the phone after making several attempts to politely explain the given verbal agreement, and that I forgot the person's name when I called two days ago when he asked, "Who did I speak to?" However, I showed him my call log that shows what time and how long the conversation was, which he agreed that it was most likely him that I spoke with and the conversation did happen. Thus, my burden of proving to him that the conversation did happen and I said well if your not going to accept and apply the promo code, then may I have my money back for purchasing the order under false pretenses because I made the purchase from a third party based on the fact that I called and inquired about the code, and purchased it after I was told that we will accept it to your phone, even though it was a different brand that was advertised. He completely understood and was able to clearly say no and went back to explain what the promo code was only to be applied for this certain brand only. I said I understood that, but explained about the conversation that took place, which we agreed happen and that I spoke to him most likely, what was agreed in verbal terms, in which he also agreed that happened as well, and that the services was no longer needed because I can go just buy me a new phone for that price. Then all of a sudden, he tries to play the language barrier card, and went on and on about the other brand. I responded by saying ok and have a great day, and proceeded out the door. I will never go back there for anything, and would recommend that you take your business elsewhere for better customer service because they do not hold up to their word. Other enterprises are willing to work with you and not rip you off, even though they may not remember full details of a conversation that may have happened a couple of days ago. Sometimes going for the best bargain route is not the better route to go because people are misleading and will try to steal from you in the end. Instead, you'll be wasting your time and leaving empty handed.

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Jax Phone Center
Jax Phone Center

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AT&T Store - mobilephones - Updated May 2026

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