The employees are very helpful, patient, and willing to go the extra mile to solve your problems. Tonight, due to a screwup at corporate, I had a new phone that didn't match what was in the system. Due to the IMEI and SIM numbers not matching, my number was ported from Verizon to a SIM card I didn't have, and the new phone had a temporary number, while my number was hanging in limbo. 45 minutes on the phone with tech support yielded no results, since the new SIM card had a number attached to it already. Xaviar, at the Oneonta store, stayed late to get me a blank SIM and get my number working on the new phone. A++++ customer service! read more