My Computer wouldn't turn on and I was so afraid that I was going to have to put a ton of money…read moreinto it. William was professional and informative he told me what it was going to cost upfront and told me if he would need to order parts he would tell me the price before ordering them. In the end it was a small fix. I would definitely recommend !

From the owner: We specialize in : Computer Repair (Windows, Mac and Linux)…read moreData Transfer and Backups Building Personal Computers (Business or Home) Networking (Wired and Wireless) Troubleshooting (Hardware and Software) Security Analysis (Device and Internet) Virus Removal and Prevention Disaster Recovery (Business and Home) Operating System Installation PC Hardware Upgrades

I needed help with my computer and arranged to have NY Tech Wizard out to help me. I was very…read morepleased with prompt arrival and friendly assistance! All questions were answered. He provided a tutorial which greatly assisted me!

From the owner: Need friendly help with your computer, phone, smart device, printer, home network, etc? Replacing…read morehard drives, fans, or other hardware. Updating software, removing viruses, migrating data to a new computer. Let NY Tech Wizard help you with your technology needs.

Rock stars!!! Rock stars!!!! ISD and Matt are rock stars!!…read moreI should have called you guys MUCH earlier. Matt made it look so simple, and I actually understood what he was doing. Thank you Matt. I really can't thank you enough for saving me untold hours of time and frustration with this task. ISD always the best!

DO NOT GO TO ISD TECH FOR ANYTHING. Brought in a laptop for a funky noise the fan was making. They…read moresaid the fan needed replacing and new thermal paste, so I paid them for the part and labor, about $200. It ran fine. Less than a week later, the noise came back. Called them, figured maybe just a screw wasn't on tight enough or something. Played phone tag for two weeks... "oh that technician isn't here right now", "oh he's on lunch he'll call you back," etc... Months later, got fed up, called in a favor and brought it to a friend of a friend who works with computers. He opened it up to find the shittiest, cheapest thermal paste job ever, and a clearly still old fan that had just been lubricated but not replaced. So these assholes charged over $200 to do a shit job on the thermal paste AND not even replace the part they charged me to buy and replace.

Absolutely fantastic!!! they worked their magic in restoring my BOSE cd changer. Excellent customer…read moreservice, they kept me abreast of everything with photographs of what needed to be done. Strongly recommend them. They are the best.

I can not recommend them more, I am disabled and they assist me with more then just my phones and…read moretablet. They repaired several of my devices and I would recommend them for all technology related stuff but also if u just need help with something

I run a solo law firm in a rural location without much in the way of nearby services. I'm also…read morerather computer-illiterate. Directive has been a godsend. On multiple occasions over the past five years, Devin, Jeremy and others at Directive have responded promptly to my cries for help and managed to fix my computer issues remotely. They provide a level of service that's rarely found in any industry. I can't speak highly enough of these guys.

Worth every penny! From the conception of my website to the final product the staff was amazing!…read moreThe assistance they have given me after has also been wonderful. Can't say enough about this company... no need to do business with anyone else.

I have never felt so ripped off. My Mac Pro tower finally…read moredied, and I suspected it was the power supply- but wanted to make sure it wasn't a logic board or something else. When I went in, I was told "yes, we work on Macs," and that a technician would call me before the work began. My technician called me a few days later, and said that it appeared that the power supply was bad, but that they would open it up and test it before going any further. I verbally approved him testing the power supply. He called me yesterday to say that "we don't have the equipment to test the power supply after all", but a replacement one would be $199, and the labor $195 to install it- but since they don't have the right equipment to properly test it, it may not solve the problem. At that point, I said "nah, I'll just take it home." The technician told me then that it would be a $45 bench fee when I picked it up. I thought that was a little odd since "we don't have the equipment to properly diagnose this," but hey, they at least did the research to find out what the exact part number was for the power supply. I just picked it up. The technician explained when I arrived that the manager "Ronald F Ranc II" decided that despite not being able to diagnose the computer, and not having the proper equipment, that they'd charge me $95 instead of the normal $45. He said the technician had spent too much time on it, and I should pay more. Mind you, this manager wasn't there to speak to me directly. He made his poor employee tell me all this- even the employee agreed that this was complete garbage. Ronald F Ranc II is a coward. Had this been a legitimate computer repair center, they would have called me immediately and said "hey, we don't have the tools to diagnose this properly" and ended it there. Instead, I'm now $95 poorer, having learned absolutely nothing other than that ISD should not be in business with these kinds of ethics.

The short review: This is the place and Ali is the guy. The…read moresupport for my 5-star rating: After an iPhone 6 did not recover from its swim in our washing machine, off we went to PC Pro Solution in Oneonta. As we spoke with the young man there, we decided that it might be time to upgrade to an iPhone 7. This was on the recommendation of our millennial children who were visiting. The young man suggested we talk to Ali who owns this store and another on Long Island, so we did. Ali was extremely knowledgeable and accommodating and we ended up buying a refurbished 7 for my wife and I moved from a 5s (love the size) to a 6s. This process was not without a few glitches caused mainly by a combination of needing to get a Verizon 32gb and me not asking the right questions, Ali's travel schedule and, mainly, the restrictions caused by Covid-19. Ali addressed every bump in the road and we are both happy with our phones and the transaction. Ali spent considerable time with us "programing" our phones and teaching us new skills. All of this at a very reasonable price for the products and the extra attention was free. Added to that was an hour I spent (after picking up my phone) watching him instruct two of his technicians on disassembling an iPhone, changing parts, and putting it back together. This guy is a surgeon and has a wealth of knowledge. If you need any of the services he provides, go there. you will not b e disappointed.

As a testing center this is the single worst place you could choose. Dirty, loud, and the…read moreproctor is annoying and incompetent.