I run a solo law firm in a rural location without much in the way of nearby services. I'm also rather computer-illiterate. Directive has been a godsend. On multiple occasions over the past five years, Devin, Jeremy and others at Directive have responded promptly to my cries for help and managed to fix my computer issues remotely. They provide a level of service that's rarely found in any industry. I can't speak highly enough of these guys. read more

Worth every penny! From the conception of my website to the final product the staff was amazing! The assistance they have given me after has also been wonderful. Can't say enough about this company... no need to do business with anyone else. read more

It's through their guidance that my company has been able to reach 10 years in business. I consider them family at this point. When they say they partner with their clients, they mean just that. read more

We were very disappointed in the treatment our nonprofit educational foundation received from Oneonta IT Support & Web Design | Directive, Oneonta, NY. We felt their work was sloppy, untimely, and in no way reflective of the "custom website" we were promised. Moreover, they refused to make any adjustment to the $3,000 fee we paid them, despite our being a charitable organization (and despite their knowing we were founded in honor of a young man who lost his life in the September 11, 2001, attack on the World Trade Center). Although we tried to discuss the matter with them, the CEO's answer was, "There is (sic) no refunds.... We consider this matter closed." The CEO's son had me convinced that Directive would create a custom website for us. But the graphic artist we worked with told me she had never created a custom website before. Instead of consulting with us on the materials we conceived for our new website, she wasted time designing the project based on our old website. The result was not only obsolete, but it reflected her vision rather than ours. There were numerous other errors - including the misstating of our trademarked slogan - which needed to be fixed, and which thus prolonged a project that was already running behind schedule. Also, without notice, the graphic artist canceled the whole project two weeks before our planned visit to meet her and discuss our custom materials, in an effort to correct her presentation. I would not recommend Directive to anyone. If you are considering them, you might also check out the website "Glassdoor," on which employees can submit reviews of their present and past employers. Comments from former Directive employees make it clear that our foundation's experience was not unique. Unfortunately, we learned of them too late. read more