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    Information Systems Division

    1.0 (1 review)

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    8 years ago

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    Best Buy - Albany

    Best Buy - Albany

    (131 reviews)

    $$

    Staff is friendly and the store is large. Cases for iPhones under 17 were available and there were…read moreplenty of choices. It is also a convenient parking lot to get into the store and easy access to the rest of the mall.

    I went to this store to buy a new laptop to replace the one I've had and used for several years but…read morewas showing it's age. Buying the computer was no issue. It was what I was looking for at a good price. However, I asked the salesman if they offered a transfer of everything from my old machine and he said they did for $ 199 and was offered through the "Geek Squad" which had a kiosk right in the store. I waited in line at the kiosk for maybe 15-20 minutes before I was waited on, the work order was prepared and only then was I informed that the process could take up to 48 hours! I was kind of shocked by that but figured that they probably had more than my little machine to take care of and left. Mind you, I have a 80 mile round trip to go this store. I received an email a couple of days later and said my machine was ready for pick up. The counter guy waited on me, gave me my new computer in the original box and that was it?? No explanation what to do, what to look out for or even a "thank you". Pretty unprofessional. I had to ask him if there was someplace I could sit down and try the machine to make sure it actually worked - you know like powered up. It did and I checked a couple of links and everything seemed OK. BIG MISTAKE! It's been two (2) months since I bought the machine and I'm still finding major issues and surprises that I never expected. I've been forced to take the new machine to a local repair guy to fix some basic issues with communication between devices like printers and scanners. My recommendation is if you buy a computer at Best Buy in Albany is DON'T LET THE IN STORE GEEK SQUAD TOUCH IT! You'll be sorry.

    Information Systems Division - itservices - Updated September 2026

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