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    AT&T Store

    2.4 (208 reviews)
    Open 10:00 am - 8:00 pm

    AT&T Store Photos

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    Photo of Trevor P.
    3
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    10 months ago

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    Helpful 1
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    Photo of Aiko H.
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    7 months ago

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    9 months ago

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    3 years ago

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    8 months ago

    Terrible Customer Service! Avoid this location. The representative was rude and didn't want to give me my online order.

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    Photo of Raymond S.
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    1 year ago

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    9 months ago

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    4 years ago

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    6 years ago

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    7 years ago

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    Photo of Matt S.
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    6 years ago

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    Photo of Shin L.
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    6 years ago

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    3 years ago

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    5 years ago

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    4 years ago

    This ATT store is far better than the other one in Mountain View on Rengstorff. They are friendly, helpful and polite.

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    7 years ago

    Helpful 2
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    5 years ago

    Big thanks to Jason for helping my sister get her new phone, making the transaction easy, and being kind and thoughtful.

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    9 years ago

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    7 years ago

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    7 years ago

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    11 years ago

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    6 years ago

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    4 years ago

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    6 years ago

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    Photo of Jim P.
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    7 years ago

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    7 years ago

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    Page 1 of 6

    Ask the Community - AT&T Store

    Review Highlights - AT&T Store

    Although they couldn't directly fix my issue, both managers Nestor and Andrew were courteous and helpful.

    Mentioned in 5 reviews

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    People searched for Mobile Phones 2,109 times last month within 15 miles of this business.

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    T-Mobile

    T-Mobile

    3.6(39 reviews)
    0.2 mi
    $$
    Virtual estimates
    Shipping

    I usually get great service at this location however today was beyond frustrating! Not only the…read moreworst service Ive ever had, rude, and misinformed. Felt like they simply did not want to do their job. I came in to buy full price for a phone, i was told it was in stock but if i wanted to buy it flat out why wouldnt I go to best buy or apple store to save myself money because of XYZ. I was told they carried unlocked iphone 16 pros. That was a lie! I called the next closet tmobile and they were out of stock and so was the nearest apple store. So I made my way back, only for her to come out laughing saying they no longer had the iphone 16 pro in stock either. I was there not 15mins prior when she said they had several of the sand color available. She either did not check when she told me that, or just simply did not want to do her job. The whole time she chuckled while telling me I should just wait for the 17. Wasting over an hour of my time. Gave me misinformation time after time.

    I have been a T-mobile customer for 10+ years and pay the company over $200/month on a plan that…read moreincludes voice lines, data, watch etc. I was misled to believe that if I cancel a voice line that I no longer need, that my monthly bill would drop in total amount by the cost of that line. I confirmed twice, both at this store and calling the call center, that indeed cancelling a line would drop the total bill. The moment I cancelled my $35/month line, my monthly service package cost went up from $120 to $150/month. Basically, this is a scam. They lead you to believe that cancelling a line would save you money, and when I did so they completely increased the price of the package to $150/month. No wonder T-mobile has been getting a lot of heat recently for how they mislead customers.... good luck trying to grow revenue at all costs!

    Photos
    T-Mobile
    T-Mobile
    T-Mobile

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    Best Buy - Mountain View - Baaaaam.... My new series 9 Apple Watch

    Best Buy - Mountain View

    2.7(275 reviews)
    0.7 mi
    $$

    It's a much bigger store than the one in Milpitas. It was extremely easy to find the pick up line…read more Great and very friendly. Especially at the entrance/exit. I told the lady that I had to go here because Milpitas didn't have it. So loyal and caring that I will choose this place if I need something the same day. Well done to the manager. Can see why they are so happy.

    I love coming to the Best Buy, Mountain View location. Located in a small strip mall, this Best Buy…read morelocation definitely has a presence that makes it the focal point for this area. Located literally a block away from the freeway, this location. Also makes it convenient to get on and off if you ever need to go towards the Peninsula or the South Bay. Because it is a retail store, the services are vast and the value can range from medium to higher price points. It has everything from Home entertainment, to appliances, to computing. Literally, it has tech everywhere. This place will get you and your wallet in trouble, if you're not careful, lol. Finally, this is one of the last locations in the Bay Area that actually has a car/ auto installation bay. Meaning anything from speakers, car radios, and even alarms can be installed here. Although, it doesn't have a full staff working regularly in the installation space. The team that does work regularly, are very competent and professional. I do wish, at times, they could be a little bit more engaging. Especially, to customers who are unfamiliar with what the installation entails. but the rest of the store is fantastic and very friendly. As I stated earlier, it's one of my favorite locations to go to, and I will continue to go here if I'm in the area. Heck, I will drive out of my way to go here. Haha.

    Photos
    Best Buy - Mountain View - Damaged box (Aio was damaged as well)

    Damaged box (Aio was damaged as well)

    Best Buy - Mountain View - Looking at TVs, is like choosing A or B at the optometrist.

    Looking at TVs, is like choosing A or B at the optometrist.

    Best Buy - Mountain View - Water damage all the way into kitchen (1" of water!)

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    Water damage all the way into kitchen (1" of water!)

    AT&T Store - Arvind

    AT&T Store

    2.7(72 reviews)
    2.6 mi
    $$$

    My mom's old flip phone was getting an error message regarding her sim card. Originally went to…read morethe El Camino location that is apparently closed now. Not wanting to go to the mall during chaotic xmas week, I opted to try the Sunnyvale location. David was working alone and I must say, he handled the situation pretty well considering there was a homeless woman ranting about her personal problems. He had the diplomacy to respond to her questions without engaging too much. After about 15min, he politely interrupted her spiel and informed her he needed to help his next customer (me). Very professional and polite. He struggled with popping the back panel off my mom's phone and even had more of a challenge trying to get the sim card out. I appreciated how careful his efforts were so as not to damage the sim card. Turns out the sim card had been slightly dislodged from the slot and the phone was unable to read the sim. Perhaps my mom had dropped the phone at some point. Once he reinserted the sim card, the phone worked again. He also informed us that the sim card can be replaced if we have any future issues. Lovely and respectful gentleman. Wonderful customer service!

    I came multiple times during the week on my break right when they open and they are never open at…read morethe time they state that they are open. It's pretty inconvenient. Why list it as your open time when you're retailers are not here at the open time. And im talking over 15-20 minutes past open time

    Photos
    AT&T Store - Att

    Att

    AT&T Store
    AT&T Store - Store front

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    Store front

    Metro by T-Mobile

    Metro by T-Mobile

    1.0(2 reviews)
    2.9 mi

    I second the other reviewer about how unprofessional the ladies working at this store are. I also…read morego to the one on Stevens Creek because they deliver better customer service and are much more professional. The ladies working here are rude 15 year olds. They had the nerve to ask me if I've been paying my phone bills like would I be here if I haven't been? I almost considered changing carrier because that's how bad this place was. I just had a question about my phone and the issue was resolved within 5 minutes at the Metro store on Stevens Creek.

    a week ago NEVER…read moreCOMING HERE AGAIN!!! I usually go the the Stevens Creek near Bowers location but decided to stop here on my way home. This review is for the young, brunette, long haired gal working on Tuesday afternoon 9/17/19 around 5pm. She needs to work on her delivery and how she communicates with customers. It rubbed me the wrong way the tone she was using. What's your name?!! Is this your phone?!! What's your date of birth?!! Why don't you want to buy a new phone?!!! That didn't bother me so much until.....I asked her to show me how to do something on my phone and when she was showing me, she had the nerve to ask, "Why do you have a lock on your apps?" WOW! None of your g'damn business! I wanted to say, STFU but I restrained myself although I wish I didn't. She also said, Why is this on and why is that on? It shouldn't be on! Young lady, if it was a problem, I would've addressed it! It's fine to be confident and assertive when trying to make a sale but you crossed the line. Manager needs to train you better or someone will tell you in your face what I should've said.

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    Metro by T-Mobile
    Metro by T-Mobile
    Metro by T-Mobile

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    AT&T Store - mobilephones - Updated May 2026

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