I usually get great service at this location however today was beyond frustrating! Not only the worst service Ive ever had, rude, and misinformed. Felt like they simply did not want to do their job. I came in to buy full price for a phone, i was told it was in stock but if i wanted to buy it flat out why wouldnt I go to best buy or apple store to save myself money because of XYZ. I was told they carried unlocked iphone 16 pros. That was a lie! I called the next closet tmobile and they were out of stock and so was the nearest apple store. So I made my way back, only for her to come out laughing saying they no longer had the iphone 16 pro in stock either. I was there not 15mins prior when she said they had several of the sand color available. She either did not check when she told me that, or just simply did not want to do her job. The whole time she chuckled while telling me I should just wait for the 17. Wasting over an hour of my time. Gave me misinformation time after time. read more

I have been a T-mobile customer for 10+ years and pay the company over $200/month on a plan that includes voice lines, data, watch etc. I was misled to believe that if I cancel a voice line that I no longer need, that my monthly bill would drop in total amount by the cost of that line. I confirmed twice, both at this store and calling the call center, that indeed cancelling a line would drop the total bill. The moment I cancelled my $35/month line, my monthly service package cost went up from $120 to $150/month. Basically, this is a scam. They lead you to believe that cancelling a line would save you money, and when I did so they completely increased the price of the package to $150/month. No wonder T-mobile has been getting a lot of heat recently for how they mislead customers.... good luck trying to grow revenue at all costs! read more

Ethan was so friendly and helpful he sat with us for a long time until we were happy and sure of what we were getting and how much it costs. He was extremely knowledgeable and knew his stuff. He even helped me activate features i didnt know I had. When I need help again he's definitely who I'm going to. Edit: I realize I had to go to CVS in 20 minutes and he hurried so I can go and I made it Ethan's a real one read more

I visited T-Mobile today to take care of a transfer issue. I had the pleasure of receiving help from Sandra. Sandra identified the issues and resolved them promptly. This was one of the best cell phone experiences I have had. Thank you! read more

5/7/21 My last visit was to update/change my account which didn't work out. 7/18/21 The reason I am giving them a 4 Star instead of 5 Stars: 1. This store did not have a business service I am in need of 2. Too many paperwork required to upgrade my service to a business account for current TMobile Customers like me. I will check online first next time instead of visiting a retail store to save time and effort. I am hoping TMobile can make the transition easier for me especially during this pandemic instead of wanting us (both my husband and I) to show up in person to show ID and sign their paperwork! Why do they want us to deal with a TMobile Business line instead of doing it themselves? Why can't they make life pleasant? We are customers. How will they service any new customers online? Ask them to come to their retail store? What's the use of Online Accounts and Apps if you can't perform a full service that you need? Wasting time is not smart. Wow! read more

They were able to quickly activate the iPhone mini that we had bought at the Apple store.

Good customer service! Clean establishment, friendly staff and was able to get my issues resolved in store.

I am very upset, around the beginning of July this year I bought a Wi-Fi hot spot, a week later I returned it back, they wrote me a receipt and said that the money would arrive within 2 weeks. But, already on September 18, there is still no money. I also contacted customer service and the office, with zero results. I moved from Mountain View to another city, came a few weeks later specifically to talk, because it was a pity to just leave a little more than $200. And the office where I purchased and made a return did not help me. Although, they promised to write or call. Very upset and sad. read more

Stopped by here to change SIM cards, didn't catch her name but the girl who helped me was super friendly and efficient and made the entire interaction very smooth. read more

Upon learning that we were moving to Mountain View, California from Germany, we started researching cell plans. We were impressed with TMobile's customer appreciation discounts for military and ultimately was the reason we chose TMobile. We walking into the Grant and Phyllis - Mountain View, Store 4468 within three hours of landing in California. Tyler greeted us immediately and helped us with initial questions. Breanna took over from there to help us chose the right plan for us. She was professional, informative and friendly. We understood our options and Breanna and a new associate who was also very good, got us up and running in no time! They even applied the screen protectors on our new phones even though we did not purchase the phones through TMobile. We walked away appreciative and satisfied with great customer service and value! read more

I usually don't write reviews for retail establishments, but Ray and Tyler at this T-Mobile location were something else. Kind, patient, informative and friendly, I saw them treat me and other drop-ins the same. The store was clearly carefully taken care of, and they showed enthusiasm in helping me figure out the solution to my challenge. I couldn't ask for a better experience. Thanks again, Ray and Tyler! I'll make this my T-Mobile of choice. :) read more

Eek is right! I've had poor service before, but this is the first time in my life I've been ACCUSED OF FRAUD by a customer service rep who also refused to help me. I have been an existing T-Mobile prepaid customer for 1.5 years. I have a great unlocked phone that's still going strong, and I'm waiting for the next Nexus before signing on to a 2-yr contract. I came to this T-Mobile store to convert my existing plan to an international plan since I have some travel coming up. (I had called the 1-800 #s from a landline, but was disconnected repeatedly). There were 2 reps in the store. One said he couldn't convert my account in time for my travel. I said I had called online and they could do it today, but I kept getting disconnected during the activation process. The rep said maybe they could do it from the service center, but the store couldn't. I suspect this is just store policy, but I called from my T-Mobile phone. Every time I reached a human, I asked for his/her direct line in case I was disconnected. They would all give me the number for the dept. I would provide my number, and ask to be called back. They dropped me repeatedly, but yay! after sharing far too much personal info, and being transferred between reps, I was approved for service. So far, I have received no service from the store. On my way out, I ask one rep: "Excuse me, do you have a rate table for making international calls on the Simple Choice plan?" "No." "Maybe you can show me where it is on the website? I had trouble finding it." "No. You should be aware what you're doing is fraudulent." "Excuse me?" "You're going on a Simple Choice plan to go abroad and you're just going to cancel it after. Isn't that fraudulent?" "No. I'm waiting for you to offer the Nexus before signing on to a contract. But even if I were going to switch to another plan at some point, how is that fraudulent? It's only fraudulent if I say I'm staying with this plan, and then I don't." "I'm not saying you're fraudulent. I'm just saying that's fraudulent." So: No service from the store. Free & false accusation of fraud thrown in. read more

Brought in my dad to change his cell service and had a very pleasant experience. The young man who helped was very attentive and professional. I would recommend this place for older folks who may appreciate the kind and friendly service. That's a rarity these days. read more

Thank you Anthony and Jonathon for your help setting up my father's iWatch on our family plan. You both were very friendly and made our experience enjoyable. You're thoroughness was much appreciated. read more

Wow lol they suck!! The people that work there are not friendly well at the time I went in.. I was there for almost 3 hours they told me the phone I wanted was compatible so we continued to wait then finally got to us just so say sorry that phone wasn't compatible.. to be honest I think they were just lazy AF because no one wanted to help us in the first place. They were just standing around. read more

Alicia is the greatest! She understands the world of ancient cell phones, new phone plans, T-mobile's policies, and much, much more. She is a skilled communicator, friendly, helpful, and knowledgeable about - it seems - all things cellular! I have had a T-mobile pay-as-you-go phone since I think 2004, and never had a problem with T-mobile. However, I have recently been informed that T-mobile is soon going to shut down the 3G system that my little current phone operates on. Trying to get info on options for updating my phone, I "visited" websites (of T-mobile and others)....what a mess! The stuff I read there was confusing, contradictory, and incomprehensible. I decided to speak to someone in person, even though finding anybody who understands the world of ancient cell phones seemed unlikely....but the T-mobile store is right next to the grocery store, so why not? I stopped in, and spoke to Alicia. Wow, she was able to explain GSM vs CDMA, 4G vs 3G vs 4G-LTE, as well as the details of all of the various plans, both current and past, how much each one costs, etc. etc. I am impressed and amazed. So if you are confused about cell phones, go see Alicia at the Grant Road T-mobile store. She will clear it up for you. read more

This was a refreshingly good experience given in past we had to wait too long or get unfavorable service. The staff did a great gob and kudos to them for quick and great service.... read more

I came here for my first time to buy a new phone and the guys were so friendly and helpful, specially Xavier and Manuel, thank you guys for your help, Also I wasted my money before with At&t, sprint, metro pcs, but T-mobile definitely makes me happy.. read more

T-Mobile - New iPhone 6s in stock - Electronics Near Me - Mountain View, California

Shout out to Ray for the excellent customer service!!! Appreciate your patience in answering my questions. Very helpful. Thanks! Happy Customer. read more

My brother and I walked in the store around 6:45pm. The entire time we were in the store, the employees eyeballs were glued to their personal phones. Neither one even glanced to see how we were doing. We were on the lookout for a new phone but needed to know price differences and other technicalities before pulling the gun. However, once we were finally fed up with waiting for them to help us, one employee let us know the prices of the phones, the same price list we were staring at for 15 minutes. When we brought up that we would be using a payment plan, he told us that he would have to look up the pricing for that on our account HOWEVER THEIR SYSTEMS WERE DOWN AND THEY WOULDN'T BE ABLE TO DO SO. "It's kind of worthless that we're here" were his exact words, after having us stand there for 15 minutes. Gee, you think? read more

T-Mobile - Employees on their phones. - Electronics Near Me - Mountain View, California

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Got two prepaid plans for my family members who are visiting. Got great friendly service and the plan was at a great price. Went above and beyond! read more

Alicia & Cynthia attended us with incredible customer service and were always polite towards our inquiries about the product, would definitely reccomend coming to this T Mobile location if you are a current T Mobile customer or uf you are looking for a change of service. read more

The trade in deal that they promise that i will get is not the one i am getting with my bill...and the manager is putting it back to me..its his agent who made my deal and i accepted the deal they told me..i have my 11 yrs.old daughter as my witness...and being a manager you should resolve the problem that your people caused...you are not doibg the right thing...and now i will be paying more because of your fault... read more

I was looking for switching my current service provider to T-M for a new iPhone with 5G. The shop was closed so I did shopping next door and when I came back, the shop rep came back and was giving me an angry look. So scary I don't want to ask anything. read more

Alicia was wonderful with helping us step by step with opening up new lines and explaining the benefits of each option. We will definitely be coming back to get help with anything we need especially from her. read more

Thank you Marley and team for making the switch from Verizon to T-Mobile so seamless. Extra kudos for spending a lot of extra time trying to solve an issue with my iPhone that has persisted for a while. Marley, 2 other store reps and the phoned in tech support person finally figured it out! It wouldn't have happened without Marley's calm persistence to solve the issue. Super happy new T-Mobile customer! read more

Tried to return an unused SIM card to this store. i called ahead and made sure that they would accept a return. i was told yes, as long as i brought the receipt. Drove to the store and Keebler (who i believe was the person i spoke with on the phone) was unable to refund me. if a refund isnt possible thats fine but dont waste my time by telling me that ill get a refund read more

Popped in to see if I could get a free umbrella from the T-Mobile Tuesday promotion. It was quite clearly painful for the assistant to even interact with me. Anyway he told me they were "Sold out", no sorry or anything resembling common courtesy. I joked that it was probably to do with the weather today (heavy rain) & he didn't even acknowledge my comment. Please send him to charm school. read more

Wow brand new store in Mountain View really nice and clean store! Friendly staff! Since it's a new store there is literally NO wait! T-Mobile rocks! read more

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Anthony, the store manager, was very friendly and helpful on the phone and in person when switching my family of 4 over from Verizon. He walked us through it and answered the plethora of questions we had, and even suggested registering under my business to get us some good perks. Thanks Anthony! read more

Really rude manager who does not know enough about what can be and can not be done at store. Went there to buy off a leased phone, paid it off but the manager did not mention anything about unlocking. When I went back and requested an unlock all I got was "we can't do that at store. You have to call customer service," when I tried to give feedback that this is a hassle to customers, all I got was "it's a policy." And it turns out they can actually put in a request to unlock the phone just like customer service can. I just confirmed that with t-mobile customer service. The guy just did not know/did not want to do it. And behaved extremely rude refusing to help. Who does this? First time such a bad experience at t-mobile store. Stay away from this store. read more

I've been having the t-mobile connection since 5 years. They have the WORST connection, call drops and unclear connection all the time. When I walked into this store, few months back, two guys dint even care answering us. read more

Went to get advice on buying a new android phone. As a non-techie older person i was bracing myself for what i was sure would be a stressful and unpleasant experience. Couldn't have been more surprised. I was initially helped by Kleiber, a young guy who was friendly, super patient, answered all my questions and gave excellent advice. He helped set up my phone (purchased from elsewhere) and altogether probably spent a good hour or so with me. When i returned a few days later with a couple more questions I was helped by Marley, a young women, who was equally friendly, patient and knowledgeable. Nothing was too much trouble. She also spent quite a bit of time with me. So in the end it was an overwhelmingly positive experience with fantastic customer service - something that is rare these days. I was lucky and managed to get someone to help me as soon as I went in the store on both occasions. I noticed that while i was being helped, other customers came in and had to wait. But they were informed in a friendly way about how long the wait time would be so they could choose to hang around or come up...very professional service. Impressed. read more

I came in a couple days ago and was immediately greeted by a warm smiling face! Alicia was super knowledgeable and helpful not only about the phones but the accessories as well! It's awesome getting to meet such a down to earth person like herself. Thanks Alicia! read more

This is not the right place to go for any t mobile products, the manager is judgemental about the way you look and quickly avoids even introducing the products which I was willing to buy . It's been 6 years I used t mobile services and he thinks my cell is not unlocked , I did not see their ratings before I go there lol , discussing personal things with Thier employees when they are assisting customers does not seem polite at all . Loosing customer's should not be a Moto for this store . Thanks read more

Amazing customer service, quick and very friendly. I decided to switch from AT&T to T mobile because they had great offers. You don't have to use your data to play pandora, Netflix and YouTube. The whole process was done so fast and easy, thanks T-mobile! The employees at this location are so great and friendly and will answer all your questions. read more

Super good service. Very knowledgeable staff. Highly recommend this location. The best wireless experience so far for me.

Transferring from Sprint, messed up few steps, but Sean was stellar in getting things sorted for me. Great service.