I come here regularly for the T-Mobile Tuesdays freebies on my way home from work, and they almost always still have stock at 7 PM. The store associates are helpful and friendly. I haven't needed actual help with my mobile plan, but T-Mobile has served me well so far. read more

I was a T-Mobile customer since 2002 and was an employee for almost 7 years. I have always RAVED about T-Mobile and PROMOTED them! I WAS soo satisfied with their service which was a big reason I decided to want to work there. UNTIL NOW!!! I have always had device protection on my phones, tablet and some watches! I broke my phone back in Dec/Jan... I made my claim, paid my deductible and received my new device. I returned my damaged device AND received an email from Assurant thanking me for returning my damaged device. The next months bill (March) had a no return fee for the device that had been returned. I called to clear up this $700 or $800 billing error. T-Mobile said Assurant reported to them the device had been unreturned. Assurant told me they never reported that and gave me the date three damaged device was scanned into their warehouse. I have called about 75 times since March trying to resolve this issue to no avail!!! As well as notifying them and trying to resolve my issue with bad connection, dropped calls as well as nonreceived calls and messages! After about the 50th time calling I demanded this issue with the unreturned damaged device fee be escalated!!! For MONTHS... being ping-ponged from T-Mobile to Assurant and back and forth over again! I was assured when escalated it was going to be resolved in days! It still has NOT!!!!! I went into the store and a VERY NICE AND PATIENT Mobile Expert Gredys C. took about 2+ hrs looking into this and seeing that there's no reason this should have been an issue! Nonetheless am issue I'm still having to be dealing with!!! My account has now been closed and due for collections because I can't and should DEFINITELY NOT HAVE TO PAY FOR A DEVICE THAT WAS WITH EMAIL PROOF RETURNED!!!! And I SHOULDN'T BE LOSING MY PHONE NUMBERS THAT HAVE BEEN OWNED BY MY MOTHER AND MYSELF FOR OVER 20 YEARS!!! I went back to the store when the manager would be there in hopes to rectify this NIGHTMARE FIASCO!!! Gredys again spent 2-3 hrs being ping-ponged back and forth just like I had to no resolution except in the end being told I have to pay THE REFORMED PHONE, ALL REACTIVATION FEES AND PAY BILL FEES before they can reopen my account and credit me back!!!! I started to get upset stating this shouldn't been an issue at all to be an issue to still since March be dealing with!!! Then I was told to be quiet or they wouldn't help me! The manager Ashley was VERY VERY RUDE and at NO TIME during this interaction attempted to help resolve this NIGHTMARE SITUATION!!!! In the end, I was told to contact the Executive Response Team and that it would take up to 20 days for them to follow up to potentially find a resolve!!! I DO NOT HAVE THE $$$ TO PAY FOR A PHONE I HAVE EMAIL PROOF THAT WAS RETURNED!!!! HENCE MY ACCOUNT BEING CLOSED! On top of that... WHY SHOULD I BE PAYING RESTORATION FEES ($20/ line and i have 9 lines)!!!! And how is right that i have made about 75 calls and spent DAYS AND HOURS OF MY TIME TO STILL BE HAVING TO TRY TO RESOLVE A SITUATION THAT SHOULD NEVER HAVE OCCURRED UNINTENTIONALLY THE FIRST PLACE!?! 24 YEARS BEING A LOYAL CUSTOMER!!! IT SICKENS ME, THE TREATMENT I RECEIVED, THE LACK OF HELP TO COME TO A RESOLVE, LOSING MY PHONE NUMBERS I'VE HAD SOOO LONG, THE COUNTLESS HOURS SPENT TRYING TO FIX THIS MISCOMMUNICATION (which I'm told is not because Assurant said they never told T-Mobile I didn't return device for Assurant to have to tell them to take it off my bill),THE DOCTORS CALLS I'VE MISSED that were EXTREMELY IMPORTANT due to my disability. As well as ALL THIS STRESS THAT HAS ADDED TO MY DISABILITY TO MAKE IT WORSE!!! AND STILL HAVING TO GO ANOTHER AVENUE TO WAIT 20 DAYS TO MAYBE... FINALLY GET A RESOLUTION!?! HOW IS THIS RIGHT?! HOW IS THIS SHOWING YOU CARE AND VALUE YOUR LOYAL CUSTOMERS?! ESPECIALLY A COSTUMER THAT'S STUCK BY THE COMPANY THRU THE BUGS OF GROWTH FOR THE LAST 24 YEARS?! I'm hurt, stressed, disappointed and deeply saddened!!! SOO MUCH IN FACT... THAT'S WHY I'm sharing!!! Still waiting and hoping for a resolution with a positive outcome! read more

My sales consultant was Wenbo. He made sure all my phone plan options were explained and all offers were properly loaded into my phone. He also made sure all my data was transferred from one phone to another. His manager was the bomb too her name is Jacque. read more

There were some issues and miscommunication between my former employer and TMobile, but Kleiber Marroquin Sarceno went out of his way to clear up the confusion and deliver what was promised. He was incredible thoughtful, took ownership of the problem and made me feel very confident about my switch from Verizon. He worked with Ashley Phelan, also of the same store who was equally kind and efficient in getting the problem resolved. It took some creative, out-of-the box thinking, and I so appreciated their efforts. A shout out to you both! read more

This location is outstanding. I live in San Jose and always try to make it to this store when I need assistance They have ALWAYS provided excellent customer service....ALWAYS... They are very knowledgeable.... Thank you Gery Patton read more

Want to give a shout out to Grevys for providing an amazing customer experience. After a mix up during the sign up process, he went above and beyond to ensure I got signed up for the right plan despite having to navigate some unnecessary procedures with phone CSRs. Rarely do encounter a rep that goes out of their way to shield customers from painful corporate procedures. Thank you Grevys for providing a flawless customer experience and helping me navigate the crazy complexity of getting on the right plan which should in theory be a simple process. read more

I would like to give a huge shout out to Kevin M, the awesome Mobile Expert who helped us with a tricky switch. The switch worried me at first as it required giving up a line to join a new plan but everything went so smoothly and he had such patience and the best customer service. I have a new phone, a new plan and I am a very happy customer. Thank you Kevin. read more

Great service from Gredy today, he's a champ. Would definitely recommend this location

Horrible service, completely incompetent, this store made me want to switch service providers. DO NOT GO HERE.

Had an awesome experience. Samantha was very helpful and knowledgeable. If you go into T-mobile make sure you see her

Stopped in for a warranty exchange. Even though I had an appointment and could provide the confirmation e-mail, I was told they could not help me without a picture ID. I understand this is their policy, so I have no problem with that. It was the way the employees talked to me that made me feel they did not care about me or the predicament I was in. The store manager, Karla, has a toxic attitude toward customers. It apparently rubbed off on fellow employee Dwayne, because he simply followed her lead and talked to me in a similar, uncaring manner. It's all about the tone of voice. A few sympathetic words are all I wanted from them and they wouldn't give them to me. When I complained, Karla just walked away and Dwayne gave me an insincere "I apologize for any inconvenience". I will avoid this location as long as these employees are there. read more

Matt and company provide great support and run a terrific store. Probably the best experience I've ever had at a phone store. This place is very well managed. read more

I bought a new phone from Saul at T-Mobile in San Antonio Center. He was wonderful - gave me a lot of info, showed me different options, went over everything about the one I chose, and even transferred all my data from my old phone. He's very good at answering questions informatively without being condescending. read more